printing problem

Hello all, I've made a little pocket book using Publisher. My problem is
this, when I print it in black & white it prints fine, all pages. But when
I print it in color it misses a page. I have 24 pages in this booklet, as I
said all print fine in black & white, but color??? It should print pages 8
and 17 together so when folded they are in the right order, but I cannot get
page 17 to print in color. What might I be doing incorrectly? This is my
first project with Publisher, so any help is greatly appreciated.

Thank you,

Cliff Myers wrote:
Hello all, I've made a little pocket book using Publisher. My
problem is this, when I print it in black & white it prints fine, all
pages. But when I print it in color it misses a page. I have 24
pages in this booklet, as I said all print fine in black & white, but
color??? It should print pages 8 and 17 together so when folded they
are in the right order, but I cannot get page 17 to print in color.
What might I be doing incorrectly? This is my first project with
Publisher, so any help is greatly appreciated.

Thank you,

This is an issue with your printer - or rather your printer driver - rather
than Publisher. There are no printing issues that cannot be directly
attributed to faulty hardware, or faulty, outdated or incorrectly installed
drivers. Visit the manufacturer's website and download the latest driver.
And before you say "Well Word/Excel/Access, etc, print fine" that's
irrelevant - DTP applications are far more choosy about printer drivers.

On 03 May 2004 23:54, "Cliff Myers" wrote:
Hello all, I've made a little pocket book using Publisher. My problem
is this, when I print it in black & white it prints fine, all pages.
But when I print it in color it misses a page. I have 24 pages in this
booklet, as I said all print fine in black & white, but color??? It
should print pages 8 and 17 together so when folded they are in the right order, but I cannot get
page 17 to print in color. What might I be doing incorrectly? This is my
first project with Publisher, so any help is greatly appreciated.

Microsoft Office Publisher 2003 and older are critical about printer
drivers. Usually upgrading (or downgrading in some cases) will fix
the problems you are encountering.

If you have not already done so, you would want to visit the
manufacturers website of your printer to download and install the
latest printer driver that is available. It's important to note that
the CD-Rom that came with your printer will most likely NOT have the
most recent driver for your printer.

Popular Printer Driver Sites:
-----------------------------
Canon
http://www.usa.canon.com/html/cprSup...avfrom=Dr ivD

HP
http://welcome.hp.com/country/us/eng/support.html

Lexmark
http://www.lexmark.com/US/support/drivers/index.html

Epson
http://www.epson.com/cgi-bin/Store/index.jsp
and visit the downloads/drivers section

Brother
http://www.brother.com/E-ftp/info/index.html
-----------------------------

Search for the printer driver that represents the make and model that you
are using and download that driver. I would make sure you select "Save"
when prompted for download, not "Run". Typically many save to My Documents.
Do not install or run the setup.

Go to Start Settings Printers and right click on your current printer
and choose delete from the menu that appears. If prompted to remove all
files, choose yes. Then restart your computer.

Once your computer restarts, go to the folder where your new printer driver
was downloaded and double click the file to extract the printer driver.
This should prompt you through the setup routine for the new driver. If
your computer "detects new hardware" upon restart, it's ok to hit cancel
on that dialog. Go ahead and continue your setup routine of your newly
downloaded printer driver.

If the file that you downloaded is not an executable, but only a file
that is *.inf, then you will need to follow these steps:

1. Go to Start Settings Printers
2. Choose "Add Printer"
3. Choose Next
4. Select "Local Printer" then click Next
5. At the next dialog box choose "Have Disk"
6. Browse to the location of your newly downloaded *.inf file
7. Follow the remaining prompts (you may have to insert your Windows CD)
8. I would recommend restarting your computer at this point.

Now try a new print from Publisher.

This should fix your troubles. If not, either contact your printer
manufacturer directly and inform them of the problem you have experienced.
They might request that you try an older printer driver.

Post back if you have any further questions. Feel free to visit my website
at http://www.mvps.org/publisher for some great information.

--
Brian Kvalheim
Microsoft Publisher MVP
http://www.mvps.org/publisher

This posting is provided "AS IS" with no warranties, and confers no rights.

Brian why do you like to be a bottom dweller instead of a top poster?

--

"If you don't know where you are going,
any road will take you there!"

On 04 May 2004 11:17, "MSPublisher" wrote:
Brian why do you like to be a bottom dweller instead of a top poster?

I have been bottom posting for quite sometime now. Maybe a year? I try
to do INLINE posting when possible. --
Brian Kvalheim
Microsoft Publisher MVP
http://www.mvps.org/publisher

This posting is provided "AS IS" with no warranties, and confers no rights.