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#11
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Outlook 2007 reading pane gone blank
Hello Roady,
Here is another observation that might help. Incident to all these other problems, we have found that we can no longer reliably attach files to an e-mail message. You select the files and choose insert, the dialog closes normally, but the attachment field and listed attachments are never appended to the message. We're using Outlook 2007, Microsoft Vista Ultimate, and 4 GB of RAM, but still get some symptomatic delays while processing. ****************** "Roady [MVP]" t wrote in message ... Nope, can't remember coming across this issue before (and I'm here for quite the number of years already). Creating a test user is only to find out the scope of the issue; user configuration issue or company wide configuration/installation issue. It helps with troubleshooting and trying to find out how to make it work under your own user account. That's why I called it a test user and not a new user ;-) -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message news Thanks for your continuing support. Version number is: (12.0.6300.5000) SP1 MSO (12.0.6213.1000) Following your post I tried Repair (ie from Office CD) and this appeared to help initially, but since then the problem has recurred intermittently through the day. About half an hour ago I rebooted the computer, and Outlook is now working again fine. The reading pane is functioning. Before the reboot, however, Outlook had again slowed to a crawl, the reading pane was disabled and there were several other Outlook malfunctions. I noticed that Outlook's CPU usage had increased to 50%, and by co-incidence saw that the preceding poster in this forum mentioned a similar phenomenon. Is something going on here across a number of other users too? I haven't tried logging on as another user. Do you mean creating another Windows User on my laptop? I'd prefer to avoid that if possible... it seems to be quite a palaver creating all the new user's setings. I would give it a go if you still think it necessary - what is the way to do it as simply as possible please? "Roady [MVP]" wrote: What is your exact version number? Help- About Did you try running Repair already? If it still doesn't work after that, log on as a different user (create a test user if needed) and see if the issue also occurs when logged on as that user. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... I tried running safe mode, and the Outlook window looks exactly the same as normal mode - ie it didn't say 'Safe mode' in the title bar, or anything like that. Is that right? Anyhow, the reading pane doesn't seem to work in that mode either. Thanks for your help with this. "Roady [MVP]" wrote: Does it work in Outlook Safe Mode? Start- type; outlook.exe /safe In addition see http://www.howto-outlook.com/faq/outlookdoesntstart.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... The reading pane has recently stopped working and is just grey. If I restart the computer, it may work briefly, then after a while stop and go blank again. Any suggestions please? Am running Vista for Business. I recently successfully restored the computer to an earlier backup following a crash, and also recently installed Business Contact Manager for Outlook - could the reading pane problem be anything to do with either of these events? Apologies if I've missed an easy fix elsewhere in the forum, but I couldn't see anything on a quick look. If an expert has come across this problem before and knows the fast solution, it would be much appreciated. Thanks. |
#12
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Outlook 2007 reading pane gone blank
I'm absolutely fascinated by the follow-up posts from others with similar
problems. I fired up my laptop this morning (I'm based in the UK) about 20 minutes ago and just to report that, as I type this, Outlook has seized up again as soon as it got going. Task Manager tells me that Outlook is now hogging 50% of the CPU. Here are two other symptoms of the weird behaviour: 1) Normally Outlook is set automatically to download my e-mail when it starts - but when it goes AWOL like this morning I have to click 'Send/Receive' to get it to fetch my mail; 2) If I open a message to read it (the reading pane is blank again, so I have to open the message manually), and then click the big black X at the top to delete it, nothing happens... I have to close the message, highlight it in the Inbox, and then hit the black X or the delete button from there. Yesterday, however, Outlook worked better for most of the day! Is anyone from MS able to advise what we should do please? Is it indeed better to uninstall recent updates? Thanks for everyone's support and interest. "Blue Max" wrote: Hello Roady, Here is another observation that might help. Incident to all these other problems, we have found that we can no longer reliably attach files to an e-mail message. You select the files and choose insert, the dialog closes normally, but the attachment field and listed attachments are never appended to the message. We're using Outlook 2007, Microsoft Vista Ultimate, and 4 GB of RAM, but still get some symptomatic delays while processing. ****************** "Roady [MVP]" t wrote in message ... Nope, can't remember coming across this issue before (and I'm here for quite the number of years already). Creating a test user is only to find out the scope of the issue; user configuration issue or company wide configuration/installation issue. It helps with troubleshooting and trying to find out how to make it work under your own user account. That's why I called it a test user and not a new user ;-) -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message news Thanks for your continuing support. Version number is: (12.0.6300.5000) SP1 MSO (12.0.6213.1000) Following your post I tried Repair (ie from Office CD) and this appeared to help initially, but since then the problem has recurred intermittently through the day. About half an hour ago I rebooted the computer, and Outlook is now working again fine. The reading pane is functioning. Before the reboot, however, Outlook had again slowed to a crawl, the reading pane was disabled and there were several other Outlook malfunctions. I noticed that Outlook's CPU usage had increased to 50%, and by co-incidence saw that the preceding poster in this forum mentioned a similar phenomenon. Is something going on here across a number of other users too? I haven't tried logging on as another user. Do you mean creating another Windows User on my laptop? I'd prefer to avoid that if possible... it seems to be quite a palaver creating all the new user's setings. I would give it a go if you still think it necessary - what is the way to do it as simply as possible please? "Roady [MVP]" wrote: What is your exact version number? Help- About Did you try running Repair already? If it still doesn't work after that, log on as a different user (create a test user if needed) and see if the issue also occurs when logged on as that user. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... I tried running safe mode, and the Outlook window looks exactly the same as normal mode - ie it didn't say 'Safe mode' in the title bar, or anything like that. Is that right? Anyhow, the reading pane doesn't seem to work in that mode either. Thanks for your help with this. "Roady [MVP]" wrote: Does it work in Outlook Safe Mode? Start- type; outlook.exe /safe In addition see http://www.howto-outlook.com/faq/outlookdoesntstart.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... The reading pane has recently stopped working and is just grey. If I restart the computer, it may work briefly, then after a while stop and go blank again. Any suggestions please? Am running Vista for Business. I recently successfully restored the computer to an earlier backup following a crash, and also recently installed Business Contact Manager for Outlook - could the reading pane problem be anything to do with either of these events? Apologies if I've missed an easy fix elsewhere in the forum, but I couldn't see anything on a quick look. If an expert has come across this problem before and knows the fast solution, it would be much appreciated. Thanks. |
#13
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Outlook 2007 reading pane gone blank
PS After writing the above message, I closed Outlook. But Task Manager tells
me that Outlook.exe is a process which is still running and still consuming 45-55% of CPU!? I'm going to reboot now and if I can get back to yesterday's healthier state. "Scotch" wrote: I'm absolutely fascinated by the follow-up posts from others with similar problems. I fired up my laptop this morning (I'm based in the UK) about 20 minutes ago and just to report that, as I type this, Outlook has seized up again as soon as it got going. Task Manager tells me that Outlook is now hogging 50% of the CPU. Here are two other symptoms of the weird behaviour: 1) Normally Outlook is set automatically to download my e-mail when it starts - but when it goes AWOL like this morning I have to click 'Send/Receive' to get it to fetch my mail; 2) If I open a message to read it (the reading pane is blank again, so I have to open the message manually), and then click the big black X at the top to delete it, nothing happens... I have to close the message, highlight it in the Inbox, and then hit the black X or the delete button from there. Yesterday, however, Outlook worked better for most of the day! Is anyone from MS able to advise what we should do please? Is it indeed better to uninstall recent updates? Thanks for everyone's support and interest. "Blue Max" wrote: Hello Roady, Here is another observation that might help. Incident to all these other problems, we have found that we can no longer reliably attach files to an e-mail message. You select the files and choose insert, the dialog closes normally, but the attachment field and listed attachments are never appended to the message. We're using Outlook 2007, Microsoft Vista Ultimate, and 4 GB of RAM, but still get some symptomatic delays while processing. ****************** "Roady [MVP]" t wrote in message ... Nope, can't remember coming across this issue before (and I'm here for quite the number of years already). Creating a test user is only to find out the scope of the issue; user configuration issue or company wide configuration/installation issue. It helps with troubleshooting and trying to find out how to make it work under your own user account. That's why I called it a test user and not a new user ;-) -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message news Thanks for your continuing support. Version number is: (12.0.6300.5000) SP1 MSO (12.0.6213.1000) Following your post I tried Repair (ie from Office CD) and this appeared to help initially, but since then the problem has recurred intermittently through the day. About half an hour ago I rebooted the computer, and Outlook is now working again fine. The reading pane is functioning. Before the reboot, however, Outlook had again slowed to a crawl, the reading pane was disabled and there were several other Outlook malfunctions. I noticed that Outlook's CPU usage had increased to 50%, and by co-incidence saw that the preceding poster in this forum mentioned a similar phenomenon. Is something going on here across a number of other users too? I haven't tried logging on as another user. Do you mean creating another Windows User on my laptop? I'd prefer to avoid that if possible... it seems to be quite a palaver creating all the new user's setings. I would give it a go if you still think it necessary - what is the way to do it as simply as possible please? "Roady [MVP]" wrote: What is your exact version number? Help- About Did you try running Repair already? If it still doesn't work after that, log on as a different user (create a test user if needed) and see if the issue also occurs when logged on as that user. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... I tried running safe mode, and the Outlook window looks exactly the same as normal mode - ie it didn't say 'Safe mode' in the title bar, or anything like that. Is that right? Anyhow, the reading pane doesn't seem to work in that mode either. Thanks for your help with this. "Roady [MVP]" wrote: Does it work in Outlook Safe Mode? Start- type; outlook.exe /safe In addition see http://www.howto-outlook.com/faq/outlookdoesntstart.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... The reading pane has recently stopped working and is just grey. If I restart the computer, it may work briefly, then after a while stop and go blank again. Any suggestions please? Am running Vista for Business. I recently successfully restored the computer to an earlier backup following a crash, and also recently installed Business Contact Manager for Outlook - could the reading pane problem be anything to do with either of these events? Apologies if I've missed an easy fix elsewhere in the forum, but I couldn't see anything on a quick look. If an expert has come across this problem before and knows the fast solution, it would be much appreciated. Thanks. |
#14
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Outlook 2007 reading pane gone blank
I had the same problem as you originally described, however I've at least
found a work around that *sometimes* works. I say "had", as I now seem to have a problem that's even worse, and I know my original problem hasn't gone away... I think they're related... Firstly, note that simply "left clicking" on the email, or using the up/down arrows to cycle through the emails does not cause the reading pane to be updated. HOWEVER!! (Now, because of my other problem, I can no longer test the accuracy of the work around, but the general idea is right)... Start by left clicking on an email, and then right-click on any other email. You'll get the context menu up on top, but the reading pane will also get updated with the email you right-clicked on. My new problem, is the "Reminders" window now pops up, and I cannot get rid of it, or do much else in Outlook. I try and create a new email, but I get the message "A dialog box is open...", but I cannot see one for the life of me. If anyone has a solution other than uninstall recent updates, I'd be most grateful! Jason. "Scotch" wrote: PS After writing the above message, I closed Outlook. But Task Manager tells me that Outlook.exe is a process which is still running and still consuming 45-55% of CPU!? I'm going to reboot now and if I can get back to yesterday's healthier state. "Scotch" wrote: I'm absolutely fascinated by the follow-up posts from others with similar problems. I fired up my laptop this morning (I'm based in the UK) about 20 minutes ago and just to report that, as I type this, Outlook has seized up again as soon as it got going. Task Manager tells me that Outlook is now hogging 50% of the CPU. Here are two other symptoms of the weird behaviour: 1) Normally Outlook is set automatically to download my e-mail when it starts - but when it goes AWOL like this morning I have to click 'Send/Receive' to get it to fetch my mail; 2) If I open a message to read it (the reading pane is blank again, so I have to open the message manually), and then click the big black X at the top to delete it, nothing happens... I have to close the message, highlight it in the Inbox, and then hit the black X or the delete button from there. Yesterday, however, Outlook worked better for most of the day! Is anyone from MS able to advise what we should do please? Is it indeed better to uninstall recent updates? Thanks for everyone's support and interest. "Blue Max" wrote: Hello Roady, Here is another observation that might help. Incident to all these other problems, we have found that we can no longer reliably attach files to an e-mail message. You select the files and choose insert, the dialog closes normally, but the attachment field and listed attachments are never appended to the message. We're using Outlook 2007, Microsoft Vista Ultimate, and 4 GB of RAM, but still get some symptomatic delays while processing. ****************** "Roady [MVP]" t wrote in message ... Nope, can't remember coming across this issue before (and I'm here for quite the number of years already). Creating a test user is only to find out the scope of the issue; user configuration issue or company wide configuration/installation issue. It helps with troubleshooting and trying to find out how to make it work under your own user account. That's why I called it a test user and not a new user ;-) -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message news Thanks for your continuing support. Version number is: (12.0.6300.5000) SP1 MSO (12.0.6213.1000) Following your post I tried Repair (ie from Office CD) and this appeared to help initially, but since then the problem has recurred intermittently through the day. About half an hour ago I rebooted the computer, and Outlook is now working again fine. The reading pane is functioning. Before the reboot, however, Outlook had again slowed to a crawl, the reading pane was disabled and there were several other Outlook malfunctions. I noticed that Outlook's CPU usage had increased to 50%, and by co-incidence saw that the preceding poster in this forum mentioned a similar phenomenon. Is something going on here across a number of other users too? I haven't tried logging on as another user. Do you mean creating another Windows User on my laptop? I'd prefer to avoid that if possible... it seems to be quite a palaver creating all the new user's setings. I would give it a go if you still think it necessary - what is the way to do it as simply as possible please? "Roady [MVP]" wrote: What is your exact version number? Help- About Did you try running Repair already? If it still doesn't work after that, log on as a different user (create a test user if needed) and see if the issue also occurs when logged on as that user. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... I tried running safe mode, and the Outlook window looks exactly the same as normal mode - ie it didn't say 'Safe mode' in the title bar, or anything like that. Is that right? Anyhow, the reading pane doesn't seem to work in that mode either. Thanks for your help with this. "Roady [MVP]" wrote: Does it work in Outlook Safe Mode? Start- type; outlook.exe /safe In addition see http://www.howto-outlook.com/faq/outlookdoesntstart.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... The reading pane has recently stopped working and is just grey. If I restart the computer, it may work briefly, then after a while stop and go blank again. Any suggestions please? Am running Vista for Business. I recently successfully restored the computer to an earlier backup following a crash, and also recently installed Business Contact Manager for Outlook - could the reading pane problem be anything to do with either of these events? Apologies if I've missed an easy fix elsewhere in the forum, but I couldn't see anything on a quick look. If an expert has come across this problem before and knows the fast solution, it would be much appreciated. Thanks. |
#15
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Outlook 2007 reading pane gone blank
I'm having exactly the same problems as previous posters have noted and they
also started last week - so presumably also linked to the recent MS software update. The reading pane disappears and fails to work. A restart sometimes fixes the problem but only temporarily. I also see approx 50% CPU utilisation from Outlook in the task manager after closing outlook. It appears that Outlook never fails to close completely and is stuck. Isn't it time Microsoft acknowledged the problem and gave us a timescale for a proposed solution? "Jason" wrote: I had the same problem as you originally described, however I've at least found a work around that *sometimes* works. I say "had", as I now seem to have a problem that's even worse, and I know my original problem hasn't gone away... I think they're related... Firstly, note that simply "left clicking" on the email, or using the up/down arrows to cycle through the emails does not cause the reading pane to be updated. HOWEVER!! (Now, because of my other problem, I can no longer test the accuracy of the work around, but the general idea is right)... Start by left clicking on an email, and then right-click on any other email. You'll get the context menu up on top, but the reading pane will also get updated with the email you right-clicked on. My new problem, is the "Reminders" window now pops up, and I cannot get rid of it, or do much else in Outlook. I try and create a new email, but I get the message "A dialog box is open...", but I cannot see one for the life of me. If anyone has a solution other than uninstall recent updates, I'd be most grateful! Jason. "Scotch" wrote: PS After writing the above message, I closed Outlook. But Task Manager tells me that Outlook.exe is a process which is still running and still consuming 45-55% of CPU!? I'm going to reboot now and if I can get back to yesterday's healthier state. "Scotch" wrote: I'm absolutely fascinated by the follow-up posts from others with similar problems. I fired up my laptop this morning (I'm based in the UK) about 20 minutes ago and just to report that, as I type this, Outlook has seized up again as soon as it got going. Task Manager tells me that Outlook is now hogging 50% of the CPU. Here are two other symptoms of the weird behaviour: 1) Normally Outlook is set automatically to download my e-mail when it starts - but when it goes AWOL like this morning I have to click 'Send/Receive' to get it to fetch my mail; 2) If I open a message to read it (the reading pane is blank again, so I have to open the message manually), and then click the big black X at the top to delete it, nothing happens... I have to close the message, highlight it in the Inbox, and then hit the black X or the delete button from there. Yesterday, however, Outlook worked better for most of the day! Is anyone from MS able to advise what we should do please? Is it indeed better to uninstall recent updates? Thanks for everyone's support and interest. "Blue Max" wrote: Hello Roady, Here is another observation that might help. Incident to all these other problems, we have found that we can no longer reliably attach files to an e-mail message. You select the files and choose insert, the dialog closes normally, but the attachment field and listed attachments are never appended to the message. We're using Outlook 2007, Microsoft Vista Ultimate, and 4 GB of RAM, but still get some symptomatic delays while processing. ****************** "Roady [MVP]" t wrote in message ... Nope, can't remember coming across this issue before (and I'm here for quite the number of years already). Creating a test user is only to find out the scope of the issue; user configuration issue or company wide configuration/installation issue. It helps with troubleshooting and trying to find out how to make it work under your own user account. That's why I called it a test user and not a new user ;-) -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message news Thanks for your continuing support. Version number is: (12.0.6300.5000) SP1 MSO (12.0.6213.1000) Following your post I tried Repair (ie from Office CD) and this appeared to help initially, but since then the problem has recurred intermittently through the day. About half an hour ago I rebooted the computer, and Outlook is now working again fine. The reading pane is functioning. Before the reboot, however, Outlook had again slowed to a crawl, the reading pane was disabled and there were several other Outlook malfunctions. I noticed that Outlook's CPU usage had increased to 50%, and by co-incidence saw that the preceding poster in this forum mentioned a similar phenomenon. Is something going on here across a number of other users too? I haven't tried logging on as another user. Do you mean creating another Windows User on my laptop? I'd prefer to avoid that if possible... it seems to be quite a palaver creating all the new user's setings. I would give it a go if you still think it necessary - what is the way to do it as simply as possible please? "Roady [MVP]" wrote: What is your exact version number? Help- About Did you try running Repair already? If it still doesn't work after that, log on as a different user (create a test user if needed) and see if the issue also occurs when logged on as that user. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... I tried running safe mode, and the Outlook window looks exactly the same as normal mode - ie it didn't say 'Safe mode' in the title bar, or anything like that. Is that right? Anyhow, the reading pane doesn't seem to work in that mode either. Thanks for your help with this. "Roady [MVP]" wrote: Does it work in Outlook Safe Mode? Start- type; outlook.exe /safe In addition see http://www.howto-outlook.com/faq/outlookdoesntstart.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... The reading pane has recently stopped working and is just grey. If I restart the computer, it may work briefly, then after a while stop and go blank again. Any suggestions please? Am running Vista for Business. I recently successfully restored the computer to an earlier backup following a crash, and also recently installed Business Contact Manager for Outlook - could the reading pane problem be anything to do with either of these events? Apologies if I've missed an easy fix elsewhere in the forum, but I couldn't see anything on a quick look. If an expert has come across this problem before and knows the fast solution, it would be much appreciated. Thanks. |
#16
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Outlook 2007 reading pane gone blank
Isn't it time Microsoft acknowledged the problem and gave us a timescale
for a proposed solution? Did you contact them already then and told them about your issue? What did they say? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Simon" wrote in message ... I'm having exactly the same problems as previous posters have noted and they also started last week - so presumably also linked to the recent MS software update. The reading pane disappears and fails to work. A restart sometimes fixes the problem but only temporarily. I also see approx 50% CPU utilisation from Outlook in the task manager after closing outlook. It appears that Outlook never fails to close completely and is stuck. Isn't it time Microsoft acknowledged the problem and gave us a timescale for a proposed solution? "Jason" wrote: I had the same problem as you originally described, however I've at least found a work around that *sometimes* works. I say "had", as I now seem to have a problem that's even worse, and I know my original problem hasn't gone away... I think they're related... Firstly, note that simply "left clicking" on the email, or using the up/down arrows to cycle through the emails does not cause the reading pane to be updated. HOWEVER!! (Now, because of my other problem, I can no longer test the accuracy of the work around, but the general idea is right)... Start by left clicking on an email, and then right-click on any other email. You'll get the context menu up on top, but the reading pane will also get updated with the email you right-clicked on. My new problem, is the "Reminders" window now pops up, and I cannot get rid of it, or do much else in Outlook. I try and create a new email, but I get the message "A dialog box is open...", but I cannot see one for the life of me. If anyone has a solution other than uninstall recent updates, I'd be most grateful! Jason. "Scotch" wrote: PS After writing the above message, I closed Outlook. But Task Manager tells me that Outlook.exe is a process which is still running and still consuming 45-55% of CPU!? I'm going to reboot now and if I can get back to yesterday's healthier state. "Scotch" wrote: I'm absolutely fascinated by the follow-up posts from others with similar problems. I fired up my laptop this morning (I'm based in the UK) about 20 minutes ago and just to report that, as I type this, Outlook has seized up again as soon as it got going. Task Manager tells me that Outlook is now hogging 50% of the CPU. Here are two other symptoms of the weird behaviour: 1) Normally Outlook is set automatically to download my e-mail when it starts - but when it goes AWOL like this morning I have to click 'Send/Receive' to get it to fetch my mail; 2) If I open a message to read it (the reading pane is blank again, so I have to open the message manually), and then click the big black X at the top to delete it, nothing happens... I have to close the message, highlight it in the Inbox, and then hit the black X or the delete button from there. Yesterday, however, Outlook worked better for most of the day! Is anyone from MS able to advise what we should do please? Is it indeed better to uninstall recent updates? Thanks for everyone's support and interest. "Blue Max" wrote: Hello Roady, Here is another observation that might help. Incident to all these other problems, we have found that we can no longer reliably attach files to an e-mail message. You select the files and choose insert, the dialog closes normally, but the attachment field and listed attachments are never appended to the message. We're using Outlook 2007, Microsoft Vista Ultimate, and 4 GB of RAM, but still get some symptomatic delays while processing. ****************** "Roady [MVP]" t wrote in message ... Nope, can't remember coming across this issue before (and I'm here for quite the number of years already). Creating a test user is only to find out the scope of the issue; user configuration issue or company wide configuration/installation issue. It helps with troubleshooting and trying to find out how to make it work under your own user account. That's why I called it a test user and not a new user ;-) -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message news Thanks for your continuing support. Version number is: (12.0.6300.5000) SP1 MSO (12.0.6213.1000) Following your post I tried Repair (ie from Office CD) and this appeared to help initially, but since then the problem has recurred intermittently through the day. About half an hour ago I rebooted the computer, and Outlook is now working again fine. The reading pane is functioning. Before the reboot, however, Outlook had again slowed to a crawl, the reading pane was disabled and there were several other Outlook malfunctions. I noticed that Outlook's CPU usage had increased to 50%, and by co-incidence saw that the preceding poster in this forum mentioned a similar phenomenon. Is something going on here across a number of other users too? I haven't tried logging on as another user. Do you mean creating another Windows User on my laptop? I'd prefer to avoid that if possible... it seems to be quite a palaver creating all the new user's setings. I would give it a go if you still think it necessary - what is the way to do it as simply as possible please? "Roady [MVP]" wrote: What is your exact version number? Help- About Did you try running Repair already? If it still doesn't work after that, log on as a different user (create a test user if needed) and see if the issue also occurs when logged on as that user. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... I tried running safe mode, and the Outlook window looks exactly the same as normal mode - ie it didn't say 'Safe mode' in the title bar, or anything like that. Is that right? Anyhow, the reading pane doesn't seem to work in that mode either. Thanks for your help with this. "Roady [MVP]" wrote: Does it work in Outlook Safe Mode? Start- type; outlook.exe /safe In addition see http://www.howto-outlook.com/faq/outlookdoesntstart.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... The reading pane has recently stopped working and is just grey. If I restart the computer, it may work briefly, then after a while stop and go blank again. Any suggestions please? Am running Vista for Business. I recently successfully restored the computer to an earlier backup following a crash, and also recently installed Business Contact Manager for Outlook - could the reading pane problem be anything to do with either of these events? Apologies if I've missed an easy fix elsewhere in the forum, but I couldn't see anything on a quick look. If an expert has come across this problem before and knows the fast solution, it would be much appreciated. Thanks. |
#17
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Outlook 2007 reading pane gone blank
Is anyone from MS able to advise what we should do please? Is it indeed
better to uninstall recent updates? No, this is a end-user to end-user newsgroup. If you want a responds from Microsoft then you need to contact them via PSS. What were your results with a new test user? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... I'm absolutely fascinated by the follow-up posts from others with similar problems. I fired up my laptop this morning (I'm based in the UK) about 20 minutes ago and just to report that, as I type this, Outlook has seized up again as soon as it got going. Task Manager tells me that Outlook is now hogging 50% of the CPU. Here are two other symptoms of the weird behaviour: 1) Normally Outlook is set automatically to download my e-mail when it starts - but when it goes AWOL like this morning I have to click 'Send/Receive' to get it to fetch my mail; 2) If I open a message to read it (the reading pane is blank again, so I have to open the message manually), and then click the big black X at the top to delete it, nothing happens... I have to close the message, highlight it in the Inbox, and then hit the black X or the delete button from there. Yesterday, however, Outlook worked better for most of the day! Is anyone from MS able to advise what we should do please? Is it indeed better to uninstall recent updates? Thanks for everyone's support and interest. "Blue Max" wrote: Hello Roady, Here is another observation that might help. Incident to all these other problems, we have found that we can no longer reliably attach files to an e-mail message. You select the files and choose insert, the dialog closes normally, but the attachment field and listed attachments are never appended to the message. We're using Outlook 2007, Microsoft Vista Ultimate, and 4 GB of RAM, but still get some symptomatic delays while processing. ****************** "Roady [MVP]" t wrote in message ... Nope, can't remember coming across this issue before (and I'm here for quite the number of years already). Creating a test user is only to find out the scope of the issue; user configuration issue or company wide configuration/installation issue. It helps with troubleshooting and trying to find out how to make it work under your own user account. That's why I called it a test user and not a new user ;-) -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message news Thanks for your continuing support. Version number is: (12.0.6300.5000) SP1 MSO (12.0.6213.1000) Following your post I tried Repair (ie from Office CD) and this appeared to help initially, but since then the problem has recurred intermittently through the day. About half an hour ago I rebooted the computer, and Outlook is now working again fine. The reading pane is functioning. Before the reboot, however, Outlook had again slowed to a crawl, the reading pane was disabled and there were several other Outlook malfunctions. I noticed that Outlook's CPU usage had increased to 50%, and by co-incidence saw that the preceding poster in this forum mentioned a similar phenomenon. Is something going on here across a number of other users too? I haven't tried logging on as another user. Do you mean creating another Windows User on my laptop? I'd prefer to avoid that if possible... it seems to be quite a palaver creating all the new user's setings. I would give it a go if you still think it necessary - what is the way to do it as simply as possible please? "Roady [MVP]" wrote: What is your exact version number? Help- About Did you try running Repair already? If it still doesn't work after that, log on as a different user (create a test user if needed) and see if the issue also occurs when logged on as that user. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... I tried running safe mode, and the Outlook window looks exactly the same as normal mode - ie it didn't say 'Safe mode' in the title bar, or anything like that. Is that right? Anyhow, the reading pane doesn't seem to work in that mode either. Thanks for your help with this. "Roady [MVP]" wrote: Does it work in Outlook Safe Mode? Start- type; outlook.exe /safe In addition see http://www.howto-outlook.com/faq/outlookdoesntstart.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... The reading pane has recently stopped working and is just grey. If I restart the computer, it may work briefly, then after a while stop and go blank again. Any suggestions please? Am running Vista for Business. I recently successfully restored the computer to an earlier backup following a crash, and also recently installed Business Contact Manager for Outlook - could the reading pane problem be anything to do with either of these events? Apologies if I've missed an easy fix elsewhere in the forum, but I couldn't see anything on a quick look. If an expert has come across this problem before and knows the fast solution, it would be much appreciated. Thanks. |
#18
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Outlook 2007 reading pane gone blank
Hi Blue Max,
Your issue makes me suspect your virus scanner. Does it integrate with Outlook? A current common denominator I've come across with machines facing these issues was that either Zone Alarm or Trend Micro was installed on the system. In most cases recreating the Outlook exception in the application solved the issue (and of course disabling their integration with Outlook but that is a standard process for me). In some cases I had to completely remove such applications and 1 system had to be rebuild (there were more issues on that system). All other systems I've come across (which is many many more than the above) updated without any issue. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Blue Max" wrote in message ... Hello Roady, Here is another observation that might help. Incident to all these other problems, we have found that we can no longer reliably attach files to an e-mail message. You select the files and choose insert, the dialog closes normally, but the attachment field and listed attachments are never appended to the message. We're using Outlook 2007, Microsoft Vista Ultimate, and 4 GB of RAM, but still get some symptomatic delays while processing. ****************** "Roady [MVP]" t wrote in message ... Nope, can't remember coming across this issue before (and I'm here for quite the number of years already). Creating a test user is only to find out the scope of the issue; user configuration issue or company wide configuration/installation issue. It helps with troubleshooting and trying to find out how to make it work under your own user account. That's why I called it a test user and not a new user ;-) -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message news Thanks for your continuing support. Version number is: (12.0.6300.5000) SP1 MSO (12.0.6213.1000) Following your post I tried Repair (ie from Office CD) and this appeared to help initially, but since then the problem has recurred intermittently through the day. About half an hour ago I rebooted the computer, and Outlook is now working again fine. The reading pane is functioning. Before the reboot, however, Outlook had again slowed to a crawl, the reading pane was disabled and there were several other Outlook malfunctions. I noticed that Outlook's CPU usage had increased to 50%, and by co-incidence saw that the preceding poster in this forum mentioned a similar phenomenon. Is something going on here across a number of other users too? I haven't tried logging on as another user. Do you mean creating another Windows User on my laptop? I'd prefer to avoid that if possible... it seems to be quite a palaver creating all the new user's setings. I would give it a go if you still think it necessary - what is the way to do it as simply as possible please? "Roady [MVP]" wrote: What is your exact version number? Help- About Did you try running Repair already? If it still doesn't work after that, log on as a different user (create a test user if needed) and see if the issue also occurs when logged on as that user. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... I tried running safe mode, and the Outlook window looks exactly the same as normal mode - ie it didn't say 'Safe mode' in the title bar, or anything like that. Is that right? Anyhow, the reading pane doesn't seem to work in that mode either. Thanks for your help with this. "Roady [MVP]" wrote: Does it work in Outlook Safe Mode? Start- type; outlook.exe /safe In addition see http://www.howto-outlook.com/faq/outlookdoesntstart.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... The reading pane has recently stopped working and is just grey. If I restart the computer, it may work briefly, then after a while stop and go blank again. Any suggestions please? Am running Vista for Business. I recently successfully restored the computer to an earlier backup following a crash, and also recently installed Business Contact Manager for Outlook - could the reading pane problem be anything to do with either of these events? Apologies if I've missed an easy fix elsewhere in the forum, but I couldn't see anything on a quick look. If an expert has come across this problem before and knows the fast solution, it would be much appreciated. Thanks. |
#19
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Outlook 2007 reading pane gone blank
Hello Roady,
We are starting to get a small following on this issue, but haven't heard back from you as yet. As an MVP, are you able to get any assistance from Microsoft on this issue? Upon Googling this issue, I also found a number of posts across other sites expressing this concern. Thanks, Richard ************** "Roady [MVP]" t wrote in message ... Nope, can't remember coming across this issue before (and I'm here for quite the number of years already). Creating a test user is only to find out the scope of the issue; user configuration issue or company wide configuration/installation issue. It helps with troubleshooting and trying to find out how to make it work under your own user account. That's why I called it a test user and not a new user ;-) -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message news Thanks for your continuing support. Version number is: (12.0.6300.5000) SP1 MSO (12.0.6213.1000) Following your post I tried Repair (ie from Office CD) and this appeared to help initially, but since then the problem has recurred intermittently through the day. About half an hour ago I rebooted the computer, and Outlook is now working again fine. The reading pane is functioning. Before the reboot, however, Outlook had again slowed to a crawl, the reading pane was disabled and there were several other Outlook malfunctions. I noticed that Outlook's CPU usage had increased to 50%, and by co-incidence saw that the preceding poster in this forum mentioned a similar phenomenon. Is something going on here across a number of other users too? I haven't tried logging on as another user. Do you mean creating another Windows User on my laptop? I'd prefer to avoid that if possible... it seems to be quite a palaver creating all the new user's setings. I would give it a go if you still think it necessary - what is the way to do it as simply as possible please? "Roady [MVP]" wrote: What is your exact version number? Help- About Did you try running Repair already? If it still doesn't work after that, log on as a different user (create a test user if needed) and see if the issue also occurs when logged on as that user. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... I tried running safe mode, and the Outlook window looks exactly the same as normal mode - ie it didn't say 'Safe mode' in the title bar, or anything like that. Is that right? Anyhow, the reading pane doesn't seem to work in that mode either. Thanks for your help with this. "Roady [MVP]" wrote: Does it work in Outlook Safe Mode? Start- type; outlook.exe /safe In addition see http://www.howto-outlook.com/faq/outlookdoesntstart.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... The reading pane has recently stopped working and is just grey. If I restart the computer, it may work briefly, then after a while stop and go blank again. Any suggestions please? Am running Vista for Business. I recently successfully restored the computer to an earlier backup following a crash, and also recently installed Business Contact Manager for Outlook - could the reading pane problem be anything to do with either of these events? Apologies if I've missed an easy fix elsewhere in the forum, but I couldn't see anything on a quick look. If an expert has come across this problem before and knows the fast solution, it would be much appreciated. Thanks. |
#20
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Outlook 2007 reading pane gone blank
Hello Scotch,
I hadn't noticed until you brought up the subject, but my fourth CPU core steadily averages a 40%-75% commitment ratio after Outlook is opened. Furthermore, this level of activity continues after closing Outlook 2007. Additionally, the Windows Vista Task Manager reports that the OUTLOOK process continues to run, consuming high levels of usage, even after the program is closed. ************** "Scotch" wrote in message ... I'm absolutely fascinated by the follow-up posts from others with similar problems. I fired up my laptop this morning (I'm based in the UK) about 20 minutes ago and just to report that, as I type this, Outlook has seized up again as soon as it got going. Task Manager tells me that Outlook is now hogging 50% of the CPU. Here are two other symptoms of the weird behaviour: 1) Normally Outlook is set automatically to download my e-mail when it starts - but when it goes AWOL like this morning I have to click 'Send/Receive' to get it to fetch my mail; 2) If I open a message to read it (the reading pane is blank again, so I have to open the message manually), and then click the big black X at the top to delete it, nothing happens... I have to close the message, highlight it in the Inbox, and then hit the black X or the delete button from there. Yesterday, however, Outlook worked better for most of the day! Is anyone from MS able to advise what we should do please? Is it indeed better to uninstall recent updates? Thanks for everyone's support and interest. "Blue Max" wrote: Hello Roady, Here is another observation that might help. Incident to all these other problems, we have found that we can no longer reliably attach files to an e-mail message. You select the files and choose insert, the dialog closes normally, but the attachment field and listed attachments are never appended to the message. We're using Outlook 2007, Microsoft Vista Ultimate, and 4 GB of RAM, but still get some symptomatic delays while processing. ****************** "Roady [MVP]" t wrote in message ... Nope, can't remember coming across this issue before (and I'm here for quite the number of years already). Creating a test user is only to find out the scope of the issue; user configuration issue or company wide configuration/installation issue. It helps with troubleshooting and trying to find out how to make it work under your own user account. That's why I called it a test user and not a new user ;-) -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message news Thanks for your continuing support. Version number is: (12.0.6300.5000) SP1 MSO (12.0.6213.1000) Following your post I tried Repair (ie from Office CD) and this appeared to help initially, but since then the problem has recurred intermittently through the day. About half an hour ago I rebooted the computer, and Outlook is now working again fine. The reading pane is functioning. Before the reboot, however, Outlook had again slowed to a crawl, the reading pane was disabled and there were several other Outlook malfunctions. I noticed that Outlook's CPU usage had increased to 50%, and by co-incidence saw that the preceding poster in this forum mentioned a similar phenomenon. Is something going on here across a number of other users too? I haven't tried logging on as another user. Do you mean creating another Windows User on my laptop? I'd prefer to avoid that if possible... it seems to be quite a palaver creating all the new user's setings. I would give it a go if you still think it necessary - what is the way to do it as simply as possible please? "Roady [MVP]" wrote: What is your exact version number? Help- About Did you try running Repair already? If it still doesn't work after that, log on as a different user (create a test user if needed) and see if the issue also occurs when logged on as that user. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... I tried running safe mode, and the Outlook window looks exactly the same as normal mode - ie it didn't say 'Safe mode' in the title bar, or anything like that. Is that right? Anyhow, the reading pane doesn't seem to work in that mode either. Thanks for your help with this. "Roady [MVP]" wrote: Does it work in Outlook Safe Mode? Start- type; outlook.exe /safe In addition see http://www.howto-outlook.com/faq/outlookdoesntstart.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Scotch" wrote in message ... The reading pane has recently stopped working and is just grey. If I restart the computer, it may work briefly, then after a while stop and go blank again. Any suggestions please? Am running Vista for Business. I recently successfully restored the computer to an earlier backup following a crash, and also recently installed Business Contact Manager for Outlook - could the reading pane problem be anything to do with either of these events? Apologies if I've missed an easy fix elsewhere in the forum, but I couldn't see anything on a quick look. If an expert has come across this problem before and knows the fast solution, it would be much appreciated. Thanks. |
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