outlook 2007 slow, hangs - fix from microsoft support

Try making your pst less than 1gb and see if it helps - it didn't for me, but
others say it is. Hope they fix it soon. Nice program, pity it doesn't
work!!! Wish someone from MS would actually do something about it - I've
heard from at least 50 people over various forums, with no fix. That would
have to equate to more than 1000 people I would think. Bad MS Bad

" wrote:

It didn't work for me.
I upgraded from Outlook 2003 to Outlook 2007 and now every time I
receive an email, even with Outlook and third-party antispam disabled,
my HD runs desperately for 20-30 seconds almost blocking the usability
of the whole Windows.
My PST is 5GB and my inbox contains atleast 50000 emails but it was
not a problem in Outlook 2003.

I just discovered that the inusability of our Outlook 2007 is by
design: http://support.microsoft.com/kb/932086/en-us.

I still can't believe to my eyes to what Microsoft have done to
Outlook. I hope I'm dreaming.

wrote:

I just discovered that the inusability of our Outlook 2007 is by
design: http://support.microsoft.com/kb/932086/en-us.

I still can't believe to my eyes to what Microsoft have done to
Outlook. I hope I'm dreaming.

I agree. What's the point of having Unicode files allow sizes larger that
2GB when they become unusable larger than that?
--
Brian Tillman

Just one of many problems it would seem - this does not seem to be the reason
why outlook hangs for an eternity when receiving email messages - no-one
seems to know why or have a cure.....

"Brian Tillman" wrote:

wrote:

I just discovered that the inusability of our Outlook 2007 is by
design: http://support.microsoft.com/kb/932086/en-us.

I still can't believe to my eyes to what Microsoft have done to
Outlook. I hope I'm dreaming.

I agree. What's the point of having Unicode files allow sizes larger that
2GB when they become unusable larger than that?
--
Brian Tillman

this worked for me and now outlook 07 is as fast as ever

"ntm" wrote:

threads/posts regarding the slow operation of outlook 2007 after upgrade;

We have the fix for you.

Part of the issue comes from upgrading from Outlook 2003 or earlier because
Outlook 2007 uses your account settings to create new ones for you. When you
upgrade to 2007 you will need to locate four .DAT files and rename them...


STEP 1: Turn off Outlook 2007 and Locate these files

For some reason, during the upgrade these four files can become corrupted -
the migration from 2003 to 2007 isn't the smoothest but not having to create
all your POP3 accounts again is excellent.

1. extend.dat - you will find this file in the location | Drive
Lettter:\Documents and Settings\user-directory\Local Settings\Application
Data\Microsoft\Outlook\extend.dat //change it to extend.old

2. views.dat - may not find it most of the time

3. frmcache.dat - Drive Letter:\Documents and Settings\user-directory\Local
Settings\Application Data\Microsoft\FORMS\FRMCACHE.DAT //change it to
FRMCACHE.old

4. outcmd.dat - C:\Documents and Settings\user-directory\Application
Data\Microsoft\Outlook\outcmd.dat //change it to OUTCMD.old


STEP 2: Restart Outlook 2007

1. Send yourself some test emails and watch the messages appear.


We contacted Microsoft Office 2007 support and workshopped this fix with
them. They did not hear of this problem until we made first contact.
Together, with the help of their support team (merv m. specifically), we
found this simple solution above in a matter of 40 minutes. I was very
impressed with their willingness to work through a fix together.

As of today, they do not have plans to create a patch for this small bug but
they are gathering bug fixes for a future service pack down the road. Right
now (MS said) their focus is building a service pack for VISTA's bugs.


Good luck everyone!

Shane Keller
Keller Internet Marketing
www.KellerInternetMarketing.com


http://forums.microsoft.com/TechNet/...3093&SiteID=17

--
ntm

Yep, lots of people have tried this and it's worked for some. I've tried it
and it made no difference at all. I'm using Office 2007 and Outlook 2003 -
absolutely ridiculous - you think someone from MS would be able to fix this -
if I were the only one it wouldn't be so bad, but I'm not and it seems it's a
relatively common problem

"martini" wrote:

this worked for me and now outlook 07 is as fast as ever

"ntm" wrote:

threads/posts regarding the slow operation of outlook 2007 after upgrade;

We have the fix for you.

Part of the issue comes from upgrading from Outlook 2003 or earlier because
Outlook 2007 uses your account settings to create new ones for you. When you
upgrade to 2007 you will need to locate four .DAT files and rename them...


STEP 1: Turn off Outlook 2007 and Locate these files

For some reason, during the upgrade these four files can become corrupted -
the migration from 2003 to 2007 isn't the smoothest but not having to create
all your POP3 accounts again is excellent.

1. extend.dat - you will find this file in the location | Drive
Lettter:\Documents and Settings\user-directory\Local Settings\Application
Data\Microsoft\Outlook\extend.dat //change it to extend.old

2. views.dat - may not find it most of the time

3. frmcache.dat - Drive Letter:\Documents and Settings\user-directory\Local
Settings\Application Data\Microsoft\FORMS\FRMCACHE.DAT //change it to
FRMCACHE.old

4. outcmd.dat - C:\Documents and Settings\user-directory\Application
Data\Microsoft\Outlook\outcmd.dat //change it to OUTCMD.old


STEP 2: Restart Outlook 2007

1. Send yourself some test emails and watch the messages appear.


We contacted Microsoft Office 2007 support and workshopped this fix with
them. They did not hear of this problem until we made first contact.
Together, with the help of their support team (merv m. specifically), we
found this simple solution above in a matter of 40 minutes. I was very
impressed with their willingness to work through a fix together.

As of today, they do not have plans to create a patch for this small bug but
they are gathering bug fixes for a future service pack down the road. Right
now (MS said) their focus is building a service pack for VISTA's bugs.


Good luck everyone!

Shane Keller
Keller Internet Marketing
www.KellerInternetMarketing.com


http://forums.microsoft.com/TechNet/...3093&SiteID=17

--
ntm

On Apr 6, 5:14 am, Man Of Miracles
wrote:
Yep, lots of people have tried this and it's worked for some. I've tried it
and it made no difference at all. I'm using Office 2007 and Outlook 2003 -
absolutely ridiculous - you think someone from MS would be able to fix this -
if I were the only one it wouldn't be so bad, but I'm not and it seems it's a
relatively common problem



"martini" wrote:
this worked for me and now outlook 07 is as fast as ever

"ntm" wrote:

threads/posts regarding the slow operation of outlook 2007 after upgrade;

We have the fix for you.

Part of the issue comes from upgrading from Outlook 2003 or earlier because
Outlook 2007 uses your account settings to create new ones for you. When you
upgrade to 2007 you will need to locate four .DAT files and rename them...

STEP 1: Turn off Outlook 2007 and Locate these files

For some reason, during the upgrade these four files can become corrupted -
the migration from 2003 to 2007 isn't the smoothest but not having to create
all your POP3 accounts again is excellent.

1. extend.dat - you will find this file in the location | Drive
Lettter:\Documents and Settings\user-directory\Local Settings\Application
Data\Microsoft\Outlook\extend.dat //change it to extend.old

2. views.dat - may not find it most of the time

3. frmcache.dat - Drive Letter:\Documents and Settings\user-directory\Local
Settings\Application Data\Microsoft\FORMS\FRMCACHE.DAT //change it to
FRMCACHE.old

4. outcmd.dat - C:\Documents and Settings\user-directory\Application
Data\Microsoft\Outlook\outcmd.dat //change it to OUTCMD.old

STEP 2: Restart Outlook 2007

1. Send yourself some test emails and watch the messages appear.

We contacted Microsoft Office 2007 support and workshopped this fix with
them. They did not hear of this problem until we made first contact.
Together, with the help of their support team (merv m. specifically), we
found this simple solution above in a matter of 40 minutes. I was very
impressed with their willingness to work through a fix together.

As of today, they do not have plans to create a patch for this small bug but
they are gathering bug fixes for a future service pack down the road. Right
now (MS said) their focus is building a service pack for VISTA's bugs.

Good luck everyone!

Shane Keller
Keller Internet Marketing
www.KellerInternetMarketing.com

http://forums.microsoft.com/TechNet/...D=1233093&Site...

--
ntm- Hide quoted text -

- Show quoted text -

This has helped greatly. However, if I were to be in an environment
were those add-ins were used (Groove etc) it would be completely
useless. I notice that despite outlook gobbling up 250MB of memory
with a 20MB pst, it still takes up to 20 seconds the first time I open
up a new email message. After the first one things speed up.

This post plus that of Ian Haynes seemed to have resolved the problem for me.

"ntm" wrote:

threads/posts regarding the slow operation of outlook 2007 after upgrade;

We have the fix for you.

Part of the issue comes from upgrading from Outlook 2003 or earlier because
Outlook 2007 uses your account settings to create new ones for you. When you
upgrade to 2007 you will need to locate four .DAT files and rename them...


STEP 1: Turn off Outlook 2007 and Locate these files

For some reason, during the upgrade these four files can become corrupted -
the migration from 2003 to 2007 isn't the smoothest but not having to create
all your POP3 accounts again is excellent.

1. extend.dat - you will find this file in the location | Drive
Lettter:\Documents and Settings\user-directory\Local Settings\Application
Data\Microsoft\Outlook\extend.dat //change it to extend.old

2. views.dat - may not find it most of the time

3. frmcache.dat - Drive Letter:\Documents and Settings\user-directory\Local
Settings\Application Data\Microsoft\FORMS\FRMCACHE.DAT //change it to
FRMCACHE.old

4. outcmd.dat - C:\Documents and Settings\user-directory\Application
Data\Microsoft\Outlook\outcmd.dat //change it to OUTCMD.old


STEP 2: Restart Outlook 2007

1. Send yourself some test emails and watch the messages appear.


We contacted Microsoft Office 2007 support and workshopped this fix with
them. They did not hear of this problem until we made first contact.
Together, with the help of their support team (merv m. specifically), we
found this simple solution above in a matter of 40 minutes. I was very
impressed with their willingness to work through a fix together.

As of today, they do not have plans to create a patch for this small bug but
they are gathering bug fixes for a future service pack down the road. Right
now (MS said) their focus is building a service pack for VISTA's bugs.


Good luck everyone!

Shane Keller
Keller Internet Marketing
www.KellerInternetMarketing.com


http://forums.microsoft.com/TechNet/...3093&SiteID=17

--
ntm

Does anyone have any answers to why Outlook 2007 is much much slower than
Outlook 2003?



"Access denied to all folders"
m wrote in message
...
This post plus that of Ian Haynes seemed to have resolved the problem for
me.

"ntm" wrote:

threads/posts regarding the slow operation of outlook 2007 after
upgrade;

We have the fix for you.

Part of the issue comes from upgrading from Outlook 2003 or earlier
because
Outlook 2007 uses your account settings to create new ones for you. When
you
upgrade to 2007 you will need to locate four .DAT files and rename
them...


STEP 1: Turn off Outlook 2007 and Locate these files

For some reason, during the upgrade these four files can become
corrupted -
the migration from 2003 to 2007 isn't the smoothest but not having to
create
all your POP3 accounts again is excellent.

1. extend.dat - you will find this file in the location | Drive
Lettter:\Documents and Settings\user-directory\Local Settings\Application
Data\Microsoft\Outlook\extend.dat //change it to extend.old

2. views.dat - may not find it most of the time

3. frmcache.dat - Drive Letter:\Documents and
Settings\user-directory\Local
Settings\Application Data\Microsoft\FORMS\FRMCACHE.DAT //change it to
FRMCACHE.old

4. outcmd.dat - C:\Documents and Settings\user-directory\Application
Data\Microsoft\Outlook\outcmd.dat //change it to OUTCMD.old


STEP 2: Restart Outlook 2007

1. Send yourself some test emails and watch the messages appear.


We contacted Microsoft Office 2007 support and workshopped this fix with
them. They did not hear of this problem until we made first contact.
Together, with the help of their support team (merv m. specifically), we
found this simple solution above in a matter of 40 minutes. I was very
impressed with their willingness to work through a fix together.

As of today, they do not have plans to create a patch for this small bug
but
they are gathering bug fixes for a future service pack down the road.
Right
now (MS said) their focus is building a service pack for VISTA's bugs.


Good luck everyone!

Shane Keller
Keller Internet Marketing
www.KellerInternetMarketing.com


http://forums.microsoft.com/TechNet/...3093&SiteID=17

--
ntm

Sabo, Eric ha scritto:

Does anyone have any answers to why Outlook 2007 is much much slower than
Outlook 2003?

The official short answer has already ben reported by me some message
ago: http://support.microsoft.com/kb/932086/en-us.