outlook 2007 slow, hangs - fix from microsoft support

none of this did anything to help me..... :-(

"TJ Doherty" wrote:

Thanks, solved my problems. OL03 upgrade to OL07.

TJ Doherty

"RKoons" wrote:



"ntm" wrote:

threads/posts regarding the slow operation of outlook 2007 after upgrade;

We have the fix for you.

Part of the issue comes from upgrading from Outlook 2003 or earlier because
Outlook 2007 uses your account settings to create new ones for you. When you
upgrade to 2007 you will need to locate four .DAT files and rename them...


STEP 1: Turn off Outlook 2007 and Locate these files

For some reason, during the upgrade these four files can become corrupted -
the migration from 2003 to 2007 isn't the smoothest but not having to create
all your POP3 accounts again is excellent.

1. extend.dat - you will find this file in the location | Drive
Lettter:\Documents and Settings\user-directory\Local Settings\Application
Data\Microsoft\Outlook\extend.dat //change it to extend.old

2. views.dat - may not find it most of the time

3. frmcache.dat - Drive Letter:\Documents and Settings\user-directory\Local
Settings\Application Data\Microsoft\FORMS\FRMCACHE.DAT //change it to
FRMCACHE.old

4. outcmd.dat - C:\Documents and Settings\user-directory\Application
Data\Microsoft\Outlook\outcmd.dat //change it to OUTCMD.old


STEP 2: Restart Outlook 2007

1. Send yourself some test emails and watch the messages appear.


We contacted Microsoft Office 2007 support and workshopped this fix with
them. They did not hear of this problem until we made first contact.
Together, with the help of their support team (merv m. specifically), we
found this simple solution above in a matter of 40 minutes. I was very
impressed with their willingness to work through a fix together.

As of today, they do not have plans to create a patch for this small bug but
they are gathering bug fixes for a future service pack down the road. Right
now (MS said) their focus is building a service pack for VISTA's bugs.


Good luck everyone!

Shane Keller
Keller Internet Marketing
www.KellerInternetMarketing.com


http://forums.microsoft.com/TechNet/...3093&SiteID=17

--
ntm

This was great...

I did however find that I only had to do part of the above. In short, All I
had to change was change the extend.dat file. Changing the rest for me only
made it worse.

Outlook 07 under Win XP Home

On Feb 26, 9:59 pm, Man Of Miracles
wrote:
none of this did anything to help me..... :-(



"TJ Doherty" wrote:
Thanks, solved my problems. OL03 upgrade to OL07.

TJ Doherty

"RKoons" wrote:

"ntm" wrote:

threads/posts regarding the slow operation of outlook 2007 after upgrade;

We have the fix for you.

Part of the issue comes from upgrading from Outlook 2003 or earlier because
Outlook 2007 uses your account settings to create new ones for you. When you
upgrade to 2007 you will need to locate four .DAT files and rename them...

STEP 1: Turn off Outlook 2007 and Locate these files

For some reason, during the upgrade these four files can become corrupted -
the migration from 2003 to 2007 isn't the smoothest but not having to create
all your POP3 accounts again is excellent.

1. extend.dat - you will find this file in the location | Drive
Lettter:\Documents and Settings\user-directory\Local Settings\Application
Data\Microsoft\Outlook\extend.dat //change it to extend.old

2. views.dat - may not find it most of the time

3. frmcache.dat - Drive Letter:\Documents and Settings\user-directory\Local
Settings\Application Data\Microsoft\FORMS\FRMCACHE.DAT //change it to
FRMCACHE.old

4. outcmd.dat - C:\Documents and Settings\user-directory\Application
Data\Microsoft\Outlook\outcmd.dat //change it to OUTCMD.old

STEP 2: Restart Outlook 2007

1. Send yourself some test emails and watch the messages appear.

We contacted Microsoft Office 2007 support and workshopped this fix with
them. They did not hear of this problem until we made first contact.
Together, with the help of their support team (merv m. specifically), we
found this simple solution above in a matter of 40 minutes. I was very
impressed with their willingness to work through a fix together.

As of today, they do not have plans to create a patch for this small bug but
they are gathering bug fixes for a future service pack down the road. Right
now (MS said) their focus is building a service pack for VISTA's bugs.

Good luck everyone!

Shane Keller
Keller Internet Marketing
www.KellerInternetMarketing.com

http://forums.microsoft.com/TechNet/...D=1233093&Site...

--
ntm

This was great...

I did however find that I only had to do part of the above. In short, All I
had to change was change the extend.dat file. Changing the rest for me only
made it worse.

Outlook 07 under Win XP Home- Hide quoted text -

- Show quoted text -

i've been working with Office 2007 since it was in beta as well as
vista since build 52XX
today i'm on the latest released versions, but as much as i love vista
and office 2007 i had to:

Uninstall Outlook 2007 and revert back to 2003
Disable Aero Glass on Vista

HUGE performance problems.

and ..the funny part..

i'm running a DELL PRECISION 690 with TWO QUAD XEONS, 4GB Ram, 3 SAS
Drives in RAID 0 on a PERC5 controller, NVIDIA QUADRO FX with 512Mb
Ram

i get 5.9 through all the Vista Perfomance Indexes

and with Outlook 2007 i have to WAIT to open a message, sometimes it
even seemes to freeze!!

Jeez! MS...i love your products..but please..work harder on getting
them right in the first place

I have now spent A LOT of time on all of this.... I changed back the location
of my pst file to the default location, seemed to make a smidge of a
difference. I have uninstalled destop search 3, which seems to help a bit.
The big problem I have now is every time it sends and receives, it freezes
and takes an eternity to download, if I could resolve that 1 issue, I could
live with the rest. The only reason I updated was for the preview in reading
pane feature, certainly wasn't worth it!!

" wrote:

On Feb 26, 9:59 pm, Man Of Miracles
wrote:
none of this did anything to help me..... :-(



"TJ Doherty" wrote:
Thanks, solved my problems. OL03 upgrade to OL07.

TJ Doherty

"RKoons" wrote:

"ntm" wrote:

threads/posts regarding the slow operation of outlook 2007 after upgrade;

We have the fix for you.

Part of the issue comes from upgrading from Outlook 2003 or earlier because
Outlook 2007 uses your account settings to create new ones for you. When you
upgrade to 2007 you will need to locate four .DAT files and rename them...

STEP 1: Turn off Outlook 2007 and Locate these files

For some reason, during the upgrade these four files can become corrupted -
the migration from 2003 to 2007 isn't the smoothest but not having to create
all your POP3 accounts again is excellent.

1. extend.dat - you will find this file in the location | Drive
Lettter:\Documents and Settings\user-directory\Local Settings\Application
Data\Microsoft\Outlook\extend.dat //change it to extend.old

2. views.dat - may not find it most of the time

3. frmcache.dat - Drive Letter:\Documents and Settings\user-directory\Local
Settings\Application Data\Microsoft\FORMS\FRMCACHE.DAT //change it to
FRMCACHE.old

4. outcmd.dat - C:\Documents and Settings\user-directory\Application
Data\Microsoft\Outlook\outcmd.dat //change it to OUTCMD.old

STEP 2: Restart Outlook 2007

1. Send yourself some test emails and watch the messages appear.

We contacted Microsoft Office 2007 support and workshopped this fix with
them. They did not hear of this problem until we made first contact.
Together, with the help of their support team (merv m. specifically), we
found this simple solution above in a matter of 40 minutes. I was very
impressed with their willingness to work through a fix together.

As of today, they do not have plans to create a patch for this small bug but
they are gathering bug fixes for a future service pack down the road. Right
now (MS said) their focus is building a service pack for VISTA's bugs.

Good luck everyone!

Shane Keller
Keller Internet Marketing
www.KellerInternetMarketing.com

http://forums.microsoft.com/TechNet/...D=1233093&Site...

--
ntm

This was great...

I did however find that I only had to do part of the above. In short, All I
had to change was change the extend.dat file. Changing the rest for me only
made it worse.

Outlook 07 under Win XP Home- Hide quoted text -

- Show quoted text -

i've been working with Office 2007 since it was in beta as well as
vista since build 52XX
today i'm on the latest released versions, but as much as i love vista
and office 2007 i had to:

Uninstall Outlook 2007 and revert back to 2003
Disable Aero Glass on Vista

HUGE performance problems.

and ..the funny part..

i'm running a DELL PRECISION 690 with TWO QUAD XEONS, 4GB Ram, 3 SAS
Drives in RAID 0 on a PERC5 controller, NVIDIA QUADRO FX with 512Mb
Ram

i get 5.9 through all the Vista Perfomance Indexes

and with Outlook 2007 i have to WAIT to open a message, sometimes it
even seemes to freeze!!

Jeez! MS...i love your products..but please..work harder on getting
them right in the first place

I have now spent A LOT of time on all of this.... I changed back the location
of my pst file to the default location, seemed to make a smidge of a
difference. I have uninstalled destop search 3, which seems to help a bit.
The big problem I have now is every time it sends and receives, it freezes
and takes an eternity to download, if I could resolve that 1 issue, I could
live with the rest. The only reason I updated was for the preview in reading
pane feature, certainly wasn't worth it!!

"Man Of Miracles" wrote:

I have now spent A LOT of time on all of this.... I changed back the location
of my pst file to the default location, seemed to make a smidge of a
difference. I have uninstalled destop search 3, which seems to help a bit.
The big problem I have now is every time it sends and receives, it freezes
and takes an eternity to download, if I could resolve that 1 issue, I could
live with the rest. The only reason I updated was for the preview in reading
pane feature, certainly wasn't worth it!!

" wrote:

On Feb 26, 9:59 pm, Man Of Miracles
wrote:
none of this did anything to help me..... :-(



"TJ Doherty" wrote:
Thanks, solved my problems. OL03 upgrade to OL07.

TJ Doherty

"RKoons" wrote:

"ntm" wrote:

threads/posts regarding the slow operation of outlook 2007 after upgrade;

We have the fix for you.

Part of the issue comes from upgrading from Outlook 2003 or earlier because
Outlook 2007 uses your account settings to create new ones for you. When you
upgrade to 2007 you will need to locate four .DAT files and rename them...

STEP 1: Turn off Outlook 2007 and Locate these files

For some reason, during the upgrade these four files can become corrupted -
the migration from 2003 to 2007 isn't the smoothest but not having to create
all your POP3 accounts again is excellent.

1. extend.dat - you will find this file in the location | Drive
Lettter:\Documents and Settings\user-directory\Local Settings\Application
Data\Microsoft\Outlook\extend.dat //change it to extend.old

2. views.dat - may not find it most of the time

3. frmcache.dat - Drive Letter:\Documents and Settings\user-directory\Local
Settings\Application Data\Microsoft\FORMS\FRMCACHE.DAT //change it to
FRMCACHE.old

4. outcmd.dat - C:\Documents and Settings\user-directory\Application
Data\Microsoft\Outlook\outcmd.dat //change it to OUTCMD.old

STEP 2: Restart Outlook 2007

1. Send yourself some test emails and watch the messages appear.

We contacted Microsoft Office 2007 support and workshopped this fix with
them. They did not hear of this problem until we made first contact.
Together, with the help of their support team (merv m. specifically), we
found this simple solution above in a matter of 40 minutes. I was very
impressed with their willingness to work through a fix together.

As of today, they do not have plans to create a patch for this small bug but
they are gathering bug fixes for a future service pack down the road. Right
now (MS said) their focus is building a service pack for VISTA's bugs.

Good luck everyone!

Shane Keller
Keller Internet Marketing
www.KellerInternetMarketing.com

http://forums.microsoft.com/TechNet/...D=1233093&Site...

--
ntm

This was great...

I did however find that I only had to do part of the above. In short, All I
had to change was change the extend.dat file. Changing the rest for me only
made it worse.

Outlook 07 under Win XP Home- Hide quoted text -

- Show quoted text -

i've been working with Office 2007 since it was in beta as well as
vista since build 52XX
today i'm on the latest released versions, but as much as i love vista
and office 2007 i had to:

Uninstall Outlook 2007 and revert back to 2003
Disable Aero Glass on Vista

HUGE performance problems.

and ..the funny part..

i'm running a DELL PRECISION 690 with TWO QUAD XEONS, 4GB Ram, 3 SAS
Drives in RAID 0 on a PERC5 controller, NVIDIA QUADRO FX with 512Mb
Ram

i get 5.9 through all the Vista Perfomance Indexes

and with Outlook 2007 i have to WAIT to open a message, sometimes it
even seemes to freeze!!

Jeez! MS...i love your products..but please..work harder on getting
them right in the first place

I have no idea why Microsoft has not publicized this: all you have to
do is open Outlook 2007, click the 'tools' tab/ trust center/ add-ins/
"go" (at the very bottom)/ and uncheck 'outlookaddin.' That's it! It
has solved ALL of my problems.

This worked on my machine as well.

" wrote:

I have no idea why Microsoft has not publicized this: all you have to
do is open Outlook 2007, click the 'tools' tab/ trust center/ add-ins/
"go" (at the very bottom)/ and uncheck 'outlookaddin.' That's it! It
has solved ALL of my problems.

uncheck which outlook add ins?

"mk" wrote:

This worked on my machine as well.

" wrote:

I have no idea why Microsoft has not publicized this: all you have to
do is open Outlook 2007, click the 'tools' tab/ trust center/ add-ins/
"go" (at the very bottom)/ and uncheck 'outlookaddin.' That's it! It
has solved ALL of my problems.

Unchecking Business Contact Manager seems to have done it for me.

"Man Of Miracles" wrote:

uncheck which outlook add ins?

"mk" wrote:

This worked on my machine as well.

" wrote:

I have no idea why Microsoft has not publicized this: all you have to
do is open Outlook 2007, click the 'tools' tab/ trust center/ add-ins/
"go" (at the very bottom)/ and uncheck 'outlookaddin.' That's it! It
has solved ALL of my problems.

uninstalling it's done it for me. What a pity to have a new version of a
program that has extra features, but is riddled with problems that MS seems
to be doing nothing about.

"askkeith" wrote:

Unchecking Business Contact Manager seems to have done it for me.

"Man Of Miracles" wrote:

uncheck which outlook add ins?

"mk" wrote:

This worked on my machine as well.

" wrote:

I have no idea why Microsoft has not publicized this: all you have to
do is open Outlook 2007, click the 'tools' tab/ trust center/ add-ins/
"go" (at the very bottom)/ and uncheck 'outlookaddin.' That's it! It
has solved ALL of my problems.

It didn't work for me.
I upgraded from Outlook 2003 to Outlook 2007 and now every time I
receive an email, even with Outlook and third-party antispam disabled,
my HD runs desperately for 20-30 seconds almost blocking the usability
of the whole Windows.
My PST is 5GB and my inbox contains atleast 50000 emails but it was
not a problem in Outlook 2003.