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#11
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outlook 03 hangs, error and won't open even in safe mode
Also under Window/Prefetch there are 3 entries for
outlook.exe does this matter? (I did a search for outlook.exe) Also what about the following registry? HKEY_CURRENT_USER\Software\Microsoft\Internet Mail and News\Mail\POP3 (and smtp) it still has a old entry..shouldn't that have been erased? (the old entry is mail2.gbronline.com) -----Original Message-----Thnks for NEW solution, am running out of options.. but it didn't change the behavior..ugh its midnite, gonna quit for the day..here's what going on so far... Did the deletions of all profiles in applet and recreated a new one. started up outlook 03 and same nonsense. Box appears in upper left saying migrating settings...(I'd give anything to find out how to change that on not just the 1st original startup after new install)? I haven't been able to recreate that prompt that gives me a CHOICE!! Anyways it hangs then creates the window to send error message to microsoft. Does the error report contents help? if so here they a Exception information Code: Oxc0000005 Flags: Oxc00000000 Record: 0x plus sixteen 0's! Address: 0x0000000001de39be I have done a sfc /scannow also checked for errors on hard drive. What ever was done recently, I now cannot access my address book via outlook express, even though it is a different operation...not sure if that is related, now I am without any access to my address book, contacts, email directory!!! ugh Any help would be appreciated! -----Original Message----- On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote: I am trying to figure out how to re-install 2000 (or 2003) without transfering or updating the new software of my original contacts emails settings etc etc.?? The best thing for you to do would be to create a fresh profile and force Outlook to use that instead of trying to use your Outlook 2000 settings. 1. Right-click on the Outlook icon at the top of your start menu and select Properties. If that icon isn't there or it isn't the special system icon, go to the Users category in the Control Panel and click Mail. 2. When you have the Mail Applet running, click "Show Profiles" and ADD a new one. Give it a name and click OK. 3. You will see a Wizard to set up an e-mail account. And an account then and follow the prompts to Finish. When the wizard returns you to the profile list, select your new profile as the one to always use. 4. Test Outlook to see if it will start up without hanging. Once you have Outlook working, you can tell it to use your old PST (contacts, e-mail messages, etc) very easily: Click File|Open|Outlook Data File and select your old PST (which will probably be Outlook.pst). Change the name of the folder set to "Original Folders" then click OK. Click Tools|E-mail accounts, select the option to View or change existing accounts, then select your original folders as the delivery location. When you avoid the automatic migration, you have manually transfer your other account settings, signatures, and rules but you do keep all the basic data. -- Athena . . |
#12
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outlook 03 hangs, error and won't open even in safe mode
On Fri, 30 Jul 2004 21:53:41 -0700 Dan wrote:
Box appears in upper left saying migrating settings...(I'd give anything to find out how to change that on not just the 1st original startup after new install)? I haven't been able to recreate that prompt that gives me a CHOICE!! Which "choice" was that? Start REGEDIT and look for HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\O utlook See what the value is for "FirstRun". Does it say True or False? You can try switching it to see if that makes any difference. If you still can't get started, you should probably remove Outlook from your Office setup via Add/Remove Programs in the Control Panel, reboot, then add it back to your Office setup. When you start Outlook after that, it should create a fresh, first-run profile that will let you move on. -- Athena |
#13
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outlook 03 hangs, error and won't open even in safe mode
On Fri, 30 Jul 2004 21:53:41 -0700 Dan wrote:
Box appears in upper left saying migrating settings...(I'd give anything to find out how to change that on not just the 1st original startup after new install)? I haven't been able to recreate that prompt that gives me a CHOICE!! Which "choice" was that? Start REGEDIT and look for HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\O utlook See what the value is for "FirstRun". Does it say True or False? You can try switching it to see if that makes any difference. If you still can't get started, you should probably remove Outlook from your Office setup via Add/Remove Programs in the Control Panel, reboot, then add it back to your Office setup. When you start Outlook after that, it should create a fresh, first-run profile that will let you move on. -- Athena |
#14
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outlook 03 hangs, error and won't open even in safe mode
On Fri, 30 Jul 2004 21:53:41 -0700 Dan wrote:
Box appears in upper left saying migrating settings...(I'd give anything to find out how to change that on not just the 1st original startup after new install)? I haven't been able to recreate that prompt that gives me a CHOICE!! Which "choice" was that? Start REGEDIT and look for HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\O utlook See what the value is for "FirstRun". Does it say True or False? You can try switching it to see if that makes any difference. If you still can't get started, you should probably remove Outlook from your Office setup via Add/Remove Programs in the Control Panel, reboot, then add it back to your Office setup. When you start Outlook after that, it should create a fresh, first-run profile that will let you move on. -- Athena |
#15
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outlook 03 hangs, error and won't open even in safe mode
Hello-
under HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\O utlook First run does not exist ! can I add it? I am certain it doesn't exist in the registry above line. also on your 2nd option below, the add remove window only lists microsoft office 2003 not outlook separately to remove...??? -----Original Message----- On Fri, 30 Jul 2004 21:53:41 -0700 Dan wrote: Box appears in upper left saying migrating settings...(I'd give anything to find out how to change that on not just the 1st original startup after new install)? I haven't been able to recreate that prompt that gives me a CHOICE!! Which "choice" was that? Start REGEDIT and look for HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\ Outlook See what the value is for "FirstRun". Does it say True or False? You can try switching it to see if that makes any difference. If you still can't get started, you should probably remove Outlook from your Office setup via Add/Remove Programs in the Control Panel, reboot, then add it back to your Office setup. When you start Outlook after that, it should create a fresh, first-run profile that will let you move on. -- Athena . |
#16
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outlook 03 hangs, error and won't open even in safe mode
I figured out how to do what you said, after in the add
remove applet I clicked on the office 2003 and hit change and just followed the prompts. Anyways, the plot thickens... after checking the box to remove outlook only I got a huge error box...here is what it contained. Error 25090. Office Setup encountered a problem with the Office Source Engine, system error: -2147023838. Please open C:\Program Files\Microsoft Office11\1033\setup.CHM and look for "Office source Engine" for information on how to resolve this problem. Huh? Thanks again anyone for the help in advance with this error text... I am also considering uninstalling my network adapter next and reinstalling again. I think the problem might be related to a problem I had in office 2k (outlook) just before I upgraded....I could not download any mail. The box would come up (checking mail) and would quickly close. None of my settings had been changed..Not sure if it is related...but I am getting desperate! -----Original Message----- Hello- under HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\ Outlook First run does not exist ! can I add it? I am certain it doesn't exist in the registry above line. also on your 2nd option below, the add remove window only lists microsoft office 2003 not outlook separately to remove...??? -----Original Message----- On Fri, 30 Jul 2004 21:53:41 -0700 Dan wrote: Box appears in upper left saying migrating settings...(I'd give anything to find out how to change that on not just the 1st original startup after new install)? I haven't been able to recreate that prompt that gives me a CHOICE!! Which "choice" was that? Start REGEDIT and look for HKEY_CURRENT_USER\Software\Microsoft\Office\11 .0 \Outlook See what the value is for "FirstRun". Does it say True or False? You can try switching it to see if that makes any difference. If you still can't get started, you should probably remove Outlook from your Office setup via Add/Remove Programs in the Control Panel, reboot, then add it back to your Office setup. When you start Outlook after that, it should create a fresh, first-run profile that will let you move on. -- Athena . . |
#17
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outlook 03 hangs, error and won't open even in safe mode
Followed the instructions in the file located on my hard
drive per the error message. Started the appropriate .exe and got Outlook uninstalled. Re-installed and same error same prompt that outlook did not start successfully and woul I like to start in safe mode. I have (like the many times before) tried both normal run and safe, still it hangs and then error box. Also in several posts earlier what I meant about wishing I had a "choice" about the box popping up. When outlook first opens a box appears in the upper left hand corner and it says configuring outlook and it is starting on the 1st item on its list which is migrating account settings. What is bothering me the most is the fact that regardless if I un-install the outlook. When it is re-installed it seems to remember that the last time it failed and prompts in a box to start in safe mode or normal... -----Original Message----- Hello- under HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\ Outlook First run does not exist ! can I add it? I am certain it doesn't exist in the registry above line. also on your 2nd option below, the add remove window only lists microsoft office 2003 not outlook separately to remove...??? -----Original Message----- On Fri, 30 Jul 2004 21:53:41 -0700 Dan wrote: Box appears in upper left saying migrating settings...(I'd give anything to find out how to change that on not just the 1st original startup after new install)? I haven't been able to recreate that prompt that gives me a CHOICE!! Which "choice" was that? Start REGEDIT and look for HKEY_CURRENT_USER\Software\Microsoft\Office\11 .0 \Outlook See what the value is for "FirstRun". Does it say True or False? You can try switching it to see if that makes any difference. If you still can't get started, you should probably remove Outlook from your Office setup via Add/Remove Programs in the Control Panel, reboot, then add it back to your Office setup. When you start Outlook after that, it should create a fresh, first-run profile that will let you move on. -- Athena . . |
#18
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outlook 03 hangs, error and won't open even in safe mode
Followed the instructions in the file located on my hard
drive per the error message. Started the appropriate .exe and got Outlook uninstalled. Re-installed and same error same prompt that outlook did not start successfully and woul I like to start in safe mode. I have (like the many times before) tried both normal run and safe, still it hangs and then error box. Also in several posts earlier what I meant about wishing I had a "choice" about the box popping up. When outlook first opens a box appears in the upper left hand corner and it says configuring outlook and it is starting on the 1st item on its list which is migrating account settings. What is bothering me the most is the fact that regardless if I un-install the outlook. When it is re-installed it seems to remember that the last time it failed and prompts in a box to start in safe mode or normal... -----Original Message----- Hello- under HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\ Outlook First run does not exist ! can I add it? I am certain it doesn't exist in the registry above line. also on your 2nd option below, the add remove window only lists microsoft office 2003 not outlook separately to remove...??? -----Original Message----- On Fri, 30 Jul 2004 21:53:41 -0700 Dan wrote: Box appears in upper left saying migrating settings...(I'd give anything to find out how to change that on not just the 1st original startup after new install)? I haven't been able to recreate that prompt that gives me a CHOICE!! Which "choice" was that? Start REGEDIT and look for HKEY_CURRENT_USER\Software\Microsoft\Office\11 .0 \Outlook See what the value is for "FirstRun". Does it say True or False? You can try switching it to see if that makes any difference. If you still can't get started, you should probably remove Outlook from your Office setup via Add/Remove Programs in the Control Panel, reboot, then add it back to your Office setup. When you start Outlook after that, it should create a fresh, first-run profile that will let you move on. -- Athena . . |
#19
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outlook 03 hangs, error and won't open even in safe mode
On Sun, 1 Aug 2004 16:20:38 -0700 Dan wrote:
Re-installed and same error same prompt that outlook did not start successfully and woul I like to start in safe mode. I have (like the many times before) tried both normal run and safe, still it hangs and then error box. Let's try something different. Create a new folder on your machine named "Outlook Data" Move everything from "C:\Documents and Settings\your user logon\Local Settings\Application Data\Microsoft\Outlook to that folder. Once the default folder is empty, try to start Outlook again (in safe mode if it offers). -- Athena |
#20
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outlook 03 hangs, error and won't open even in safe mode
I work at the hospital at Fort Campbell and we recently
upgraded are users (approx 1200) from Office XP to Office 2003 and are encountering the same problem in about 50 cases. We have found that if you uninstall Outlook 2003 and reinstall outlook 2000 (because this is the only stand alone version we have) that still doesn't help the problem. Outlook still hangs on closing, although in that version it will allow you to open it again. We have not done it but are either hoping for a resolution or we will have to format and reload those hard drives. In several cases we have found that a fresh format and reinstallation has caused the same problem. Can someone fix this????? It is extrememly frustrating. -----Original Message----- Hello, I was sent over here from the "microsoft.public.office.setup" newgroups by Susan Ramlet MVP - Microsoft Office. After the last several days she ran out of answers. Just installed office 2003 on my xp home and trying to open outlook for the 1st time. it brings up the box configuring outlook and migrating account settings (I had office 2000 previous) Then it hangs and I get an error microsoft office outlook has encountered a problem and needs to close. It prompts me to start in safe mode. It won't start in safe mode has the same responses..I have tried repair, used the Windows Installer CleanUp Utility, used the scanpst.exe and fixed any corrupted files, changed outcmd.dat Views.dat Outcmd.dat Extend.dat Frmcache.dat to .old (some I remember I didn't have) Also I have re-installed office 2k and opening outlook doesn't give a error message it just hangs and then closes. I am trying to figure out how to re-install 2000 (or 2003) without transfering or updating the new software of my original contacts emails settings etc etc.?? But after installing and re-installing both versions, I am not sure it is a corrupt file, but something in registry? Thanks in advance for any help! . |
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