A Microsoft Office (Excel, Word) forum. OfficeFrustration

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » OfficeFrustration forum » Microsoft Outlook » Fax
Site Map Home Register Authors List Search Today's Posts Mark Forums Read  

Can't Fax to Contacts Unless An E-Mail Address Is Defined



 
 
Thread Tools Display Modes
  #1  
Old April 18th, 2008, 10:34 PM posted to microsoft.public.outlook.fax
[email protected]
external usenet poster
 
Posts: 2
Default Can't Fax to Contacts Unless An E-Mail Address Is Defined

Hello,

I'm at a company using a network fax machine, a Canon ir2020 using
Outlook as the contact manager.

Everyone else in the company using Outlook 2003, has no issues in
sending faxes to anybody in their contacts.

I was given a brand new computer, complete with Outlook 2007...

I can no longer send faxes to anybody unless they have an e-mail
address defined in their contact card. I have verified this by
comparing MANY cards... the only difference between a faxable contact
and a nonfaxable contact is the lack of an e-mail address.

Does anybody have any suggestions to remedy this?

Thanks!
  #2  
Old April 18th, 2008, 11:25 PM posted to microsoft.public.outlook.fax
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Can't Fax to Contacts Unless An E-Mail Address Is Defined

Explain how this is an Outlook question.
--
Russ Valentine
[MVP-Outlook]
wrote in message
...
Hello,

I'm at a company using a network fax machine, a Canon ir2020 using
Outlook as the contact manager.

Everyone else in the company using Outlook 2003, has no issues in
sending faxes to anybody in their contacts.

I was given a brand new computer, complete with Outlook 2007...

I can no longer send faxes to anybody unless they have an e-mail
address defined in their contact card. I have verified this by
comparing MANY cards... the only difference between a faxable contact
and a nonfaxable contact is the lack of an e-mail address.

Does anybody have any suggestions to remedy this?

Thanks!


  #3  
Old April 19th, 2008, 02:33 PM posted to microsoft.public.outlook.fax
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Can't Fax to Contacts Unless An E-Mail Address Is Defined

You are using a third party product that happens to include integration with
Outlook as one of its features. They alone are responsible for supporting
that integration. It appears to me they have not updated their product to
work with Outlook 2007. This is not an Outlook issue. What did Canon say
when you asked them how to integrate with Outlook 2007?
Integration with Microsoft Fax products did not change in Outlook 2007. It
does not require that a fax recipient also have an email address.
--
Russ Valentine
[MVP-Outlook]
"Ryan P." wrote in message
...
Russ Valentine [MVP-Outlook] wrote:
Explain how this is an Outlook question.

.
.
Actually, the better question would be is how can I get Outlook 2007 to
pass along a contact's fax number to a fax server when the contact doesn't
have an email address?


  #4  
Old April 19th, 2008, 03:50 PM posted to microsoft.public.outlook.fax
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Can't Fax to Contacts Unless An E-Mail Address Is Defined

That's important new information. There is an excellent chance that is the
problem. Importing has never been the correct way to transfer Outlook data.
Doing so is a frequent cause of corruption of electronic addresses and other
information loss.
Always use the supported method for data transfer: Copy the Outlook data
file and open it in the new installation. Nothing else works.
Take a look at these pages for info on Outlook data backup or transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/as...771141033.aspx
--
Russ Valentine
[MVP-Outlook]
"Ryan P." wrote in message
...
Russ Valentine [MVP-Outlook] wrote:
You are using a third party product that happens to include integration
with Outlook as one of its features. They alone are responsible for
supporting that integration. It appears to me they have not updated their
product to work with Outlook 2007. This is not an Outlook issue. What did
Canon say when you asked them how to integrate with Outlook 2007?
Integration with Microsoft Fax products did not change in Outlook 2007.
It does not require that a fax recipient also have an email address.

.
.
Ahh, I understand what you mean.

I have not received a response from Canon support yet on this issue.

I highly doubt they have updated the Fax driver for 2007, as its about 3
years old. I'm curious to find out exactly what changed in the way 2007
handles contact information that led to this break in the fax software.
One would think that the same contact card from 2003 would work the same
way in 2007.

Now there's an idea... Is there a known issue with importing contacts
made under 2003 into 2007? Perhaps its the contact itself that is broken,
not Outlook or the fax software? I won't be able to test this theory
until Monday, unfortunately.

I do thank you for the quick replies!


  #5  
Old April 19th, 2008, 05:49 PM posted to microsoft.public.outlook.fax
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Can't Fax to Contacts Unless An E-Mail Address Is Defined

You're the one who said you imported these Contacts from Outlook 2003 to
Outlook 2007. If that is not the case, why did you say that?
--
Russ Valentine
[MVP-Outlook]
"Ryan P." wrote in message
...
Russ Valentine [MVP-Outlook] wrote:
That's important new information. There is an excellent chance that is
the problem. Importing has never been the correct way to transfer Outlook
data. Doing so is a frequent cause of corruption of electronic addresses
and other information loss.
Always use the supported method for data transfer: Copy the Outlook data
file and open it in the new installation. Nothing else works.
Take a look at these pages for info on Outlook data backup or transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/as...771141033.aspx

.
.
The problem is that these contacts are on the public contacts list, which
everyone has access to.

I will read the links, but with a public contacts folder, won't the
contacts be "reset" to 2003 every time they are accessed by anyone else in
the office?


  #6  
Old April 19th, 2008, 08:08 PM posted to microsoft.public.outlook.fax
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Can't Fax to Contacts Unless An E-Mail Address Is Defined

By local folder, do you mean a PST file or a Contacts Folder in an Exchange
mailbox?
Another thing to keep in mind is that if this was not a clean install of
Outlook 2007 and was an upgrade, your current Outlook profile is corrupt and
must be recreated from scratch before things will work correctly.
--
Russ Valentine
[MVP-Outlook]
"Ryan P." wrote in message
...
Russ Valentine [MVP-Outlook] wrote:
You're the one who said you imported these Contacts from Outlook 2003 to
Outlook 2007. If that is not the case, why did you say that?

.
.
Sorry I'm not making myself clear.

The contacts are in a public folder on the network. All these contacts
were made with Outlook 2003. My PC is the only one in the company to have
Outlook 2007. All the other software, including the OS, should be the
same.

In order to access these contacts from print-to-fax, we must copy these
contacts from the public folder to a local folder. This is strictly for
faxing (we are a construction company, and send out mass faxes to our
subcontractors regularly). All contact maintenance is done in the network
contacts folder.

Since we can't fax from the public contact list, I have no way of knowing
whether its the import/copy process or the original contact "cards" that
Outlook 2007 doesn't like. Since the PC's with Outlook 2003 are able to
do this with no problems, I tend to agree with you now that its the
transfer process.

As I said before, when I return to work on Monday, I will try to move the
contacts per the instructions in the links you provided and see if there
is a difference.


  #7  
Old April 21st, 2008, 03:21 PM posted to microsoft.public.outlook.fax
[email protected]
external usenet poster
 
Posts: 2
Default Can't Fax to Contacts Unless An E-Mail Address Is Defined

On Apr 19, 2:08*pm, "Russ Valentine [MVP-Outlook]"
wrote:
By local folder, do you mean a PST file or a Contacts Folder in an Exchange
mailbox?
Another thing to keep in mind is that if this was not a clean install of
Outlook 2007 and was an upgrade, your current Outlook profile is corrupt and
must be recreated from scratch before things will work correctly.

.
.
It is a Contacts folder in a mailbox that is accessible from every
Outlook user in the Exchange.
  #8  
Old April 21st, 2008, 09:36 PM posted to microsoft.public.outlook.fax
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Can't Fax to Contacts Unless An E-Mail Address Is Defined

Two more things to check, then:
1. Be sure you transfer these Contacts using Copy and Paste, not Import.
2. Make sure their fax addresses are resolved after you make the transfer.
--
Russ Valentine
[MVP-Outlook]
wrote in message
...
On Apr 19, 2:08 pm, "Russ Valentine [MVP-Outlook]"
wrote:
By local folder, do you mean a PST file or a Contacts Folder in an
Exchange
mailbox?
Another thing to keep in mind is that if this was not a clean install of
Outlook 2007 and was an upgrade, your current Outlook profile is corrupt
and
must be recreated from scratch before things will work correctly.

..
..
It is a Contacts folder in a mailbox that is accessible from every
Outlook user in the Exchange.

  #9  
Old April 21st, 2008, 11:02 PM posted to microsoft.public.outlook.fax
Ryan P[_2_]
external usenet poster
 
Posts: 4
Default Can't Fax to Contacts Unless An E-Mail Address Is Defined

"Russ Valentine [MVP-Outlook]" wrote in message
...
Two more things to check, then:
1. Be sure you transfer these Contacts using Copy and Paste, not Import.
2. Make sure their fax addresses are resolved after you make the transfer.


Thanks.

I copied and pasted contacts per your suggestion, with the same results.

I also created new cards in a new contact folder (in Outlook 2007) and had
the same results. I had to put in a fake email address in order to print to
fax.

Thanks for your suggestions!


  #10  
Old April 22nd, 2008, 03:01 AM posted to microsoft.public.outlook.fax
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Can't Fax to Contacts Unless An E-Mail Address Is Defined

Behavior cannot be replicated with supported software.
--
Russ Valentine
[MVP-Outlook]
"Ryan P" wrote in message
...
"Russ Valentine [MVP-Outlook]" wrote in message
...
Two more things to check, then:
1. Be sure you transfer these Contacts using Copy and Paste, not Import.
2. Make sure their fax addresses are resolved after you make the
transfer.


Thanks.

I copied and pasted contacts per your suggestion, with the same results.

I also created new cards in a new contact folder (in Outlook 2007) and had
the same results. I had to put in a fake email address in order to print
to fax.

Thanks for your suggestions!



 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 02:12 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 OfficeFrustration.
The comments are property of their posters.