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#1
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OE 6 Freezes when opening mail / creating mail
OE 6 Freezes when opening mail and creating mail.
My OE freezes when: 1. when opening mail 2. When I click on a particular mail to read it 2. When I click on the create mail button It seems to do everthing else normally. I can switch identities quickly etc. It sends mail quickly. I receive mail quickly etc. I do not see an hourglass. Sometimes it says OE not responding. I made separate folders under OE local folders, transferred the Inbox and Sent mail to these folders, deleted all the delete mails. I also went offline and compacted all the folders. I have run Scandisk, Defrag, Virus scan etc. But it still Freezes. BTW I have switched to Netscape Browser as IE won't allow me to download Word Docs( that's another problem I have). Do you think using Netscape ( the latest version) and OE at the same time is a problem ? Pls. let me know how to solve this FREEZING problem I have with OE6. I probably have about 1,000 emails in 5 or 6 diifferent email identities on my OE. Win ME, 192RAM, 750MHZ CPU, cable connection. Thanks Tina |
#2
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Find the location of your message store folder (OE menu,
Tools/Options/Maintenance and Store Folder button). Close Outlook Express and use Windows Explorer to navigate to that folder and find Inbox.dbx and delete it (after you've transferred all messages from it you wish to save). Then reopen Outlook Express and the problem should be fixed. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "tina SPEILBERG" wrote in message om... OE 6 Freezes when opening mail and creating mail. My OE freezes when: 1. when opening mail 2. When I click on a particular mail to read it 2. When I click on the create mail button It seems to do everthing else normally. I can switch identities quickly etc. It sends mail quickly. I receive mail quickly etc. I do not see an hourglass. Sometimes it says OE not responding. I made separate folders under OE local folders, transferred the Inbox and Sent mail to these folders, deleted all the delete mails. I also went offline and compacted all the folders. I have run Scandisk, Defrag, Virus scan etc. But it still Freezes. BTW I have switched to Netscape Browser as IE won't allow me to download Word Docs( that's another problem I have). Do you think using Netscape ( the latest version) and OE at the same time is a problem ? Pls. let me know how to solve this FREEZING problem I have with OE6. I probably have about 1,000 emails in 5 or 6 diifferent email identities on my OE. Win ME, 192RAM, 750MHZ CPU, cable connection. Thanks Tina |
#3
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First of all thank you very much for your help.
I am not a techie. I understood everything in your message except : (after you've transferred all messages from it you wish to save) Do you mean transfer to a new folder in OE under local folders ? I am not technical...how do I do this ? Thanks Tina "Jim Pickering" wrote in message ... Find the location of your message store folder (OE menu, Tools/Options/Maintenance and Store Folder button). Close Outlook Express and use Windows Explorer to navigate to that folder and find Inbox.dbx and delete it (after you've transferred all messages from it you wish to save). Then reopen Outlook Express and the problem should be fixed. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "tina SPEILBERG" wrote in message om... OE 6 Freezes when opening mail and creating mail. My OE freezes when: 1. when opening mail 2. When I click on a particular mail to read it 2. When I click on the create mail button It seems to do everthing else normally. I can switch identities quickly etc. It sends mail quickly. I receive mail quickly etc. I do not see an hourglass. Sometimes it says OE not responding. I made separate folders under OE local folders, transferred the Inbox and Sent mail to these folders, deleted all the delete mails. I also went offline and compacted all the folders. I have run Scandisk, Defrag, Virus scan etc. But it still Freezes. BTW I have switched to Netscape Browser as IE won't allow me to download Word Docs( that's another problem I have). Do you think using Netscape ( the latest version) and OE at the same time is a problem ? Pls. let me know how to solve this FREEZING problem I have with OE6. I probably have about 1,000 emails in 5 or 6 diifferent email identities on my OE. Win ME, 192RAM, 750MHZ CPU, cable connection. Thanks Tina |
#4
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I did what you suggested ie found the location of the store folder for
each identity and deleted Inbox.dbx for each identity. And tried OE. It is still Freezing or not responding when I click on a mail to view it. Is it because I have about 7,000 emails ? ( Incoming and sent mail). Most of my emails have only a few lines. Probably about 15% have 1 or 2 page Word doc attachments. I have had a slighly smaller number for quite a while and I never had a problem. This freezing just happened all of a sudden. I have cleared the background compactation in OE for all the identities. Also created new folders in OE6 and compacted them. So my Inbox and Sent mail folders are lean and I have emptied all the delete mail folders. I checked my RAM with OE open ..it said 81% free. When I start my PC the RAM is 98% free. I have one identity (email address) in OE with only 10 emails in it. When I access a mail in that identity too the emails are frozen. Any other ideas ? Thanks for all your help in advance! Tina "Jim Pickering" wrote in message ... Find the location of your message store folder (OE menu, Tools/Options/Maintenance and Store Folder button). Close Outlook Express and use Windows Explorer to navigate to that folder and find Inbox.dbx and delete it (after you've transferred all messages from it you wish to save). Then reopen Outlook Express and the problem should be fixed. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "tina SPEILBERG" wrote in message om... OE 6 Freezes when opening mail and creating mail. My OE freezes when: 1. when opening mail 2. When I click on a particular mail to read it 2. When I click on the create mail button It seems to do everthing else normally. I can switch identities quickly etc. It sends mail quickly. I receive mail quickly etc. I do not see an hourglass. Sometimes it says OE not responding. I made separate folders under OE local folders, transferred the Inbox and Sent mail to these folders, deleted all the delete mails. I also went offline and compacted all the folders. I have run Scandisk, Defrag, Virus scan etc. But it still Freezes. BTW I have switched to Netscape Browser as IE won't allow me to download Word Docs( that's another problem I have). Do you think using Netscape ( the latest version) and OE at the same time is a problem ? Pls. let me know how to solve this FREEZING problem I have with OE6. I probably have about 1,000 emails in 5 or 6 diifferent email identities on my OE. Win ME, 192RAM, 750MHZ CPU, cable connection. Thanks Tina |
#5
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"tina SPEILBERG" wrote in message
om... I understood everything in your message except : (after you've transferred all messages from it you wish to save) Do you mean transfer to a new folder in OE under local folders ? Open Outlook Express, then on its menu, click FileFolderNew and give it a name such as My Mail. Then open the Inbox, select all messages (Ctrl+A will do that) and right click on any one of the highlighted messages and select from the popup menu Move To Folder and select the new My Mail folder you just created. Then you can close Outlook Express, find the old Inbox.dbx and delete it. When you reopen Outlook Express, you will have a new and uncorrupted Inbox. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. |
#6
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Try a manual compact of your folders as outlined at this website:
http://insideoe.tomsterdam.com/files...in.htm#compact If that doesn't fix it, try creating a new identity in Outlook Express, then shut down Outlook Express using the menu, File/Exit and Log Off Identity. When you reopen Outlook Express, select the new identity you created and set up your mail account in that identity and test it. If it works well, then import your messages from the problem identity, using File/Import/Messages selecting from an identity and point to the previously named identity. Let us know if that fixes the problem. You also should not store messages in the default folders (Inbox, Sent Items, etc.) but rather create new folders to contain them for archival purposes. The default folders are frequently written to, accessed and deleted from, providing opportunities for a byte to go astray. If a single byte in a DBX file becomes corrupted, the entire folder becomes unreadable. Failing to compact manually and frequently (at least weekly) can also lead to a similar corruption. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "tina SPEILBERG" wrote in message m... I did what you suggested ie found the location of the store folder for each identity and deleted Inbox.dbx for each identity. And tried OE. It is still Freezing or not responding when I click on a mail to view it. Is it because I have about 7,000 emails ? ( Incoming and sent mail). Most of my emails have only a few lines. Probably about 15% have 1 or 2 page Word doc attachments. I have had a slighly smaller number for quite a while and I never had a problem. This freezing just happened all of a sudden. I have cleared the background compactation in OE for all the identities. Also created new folders in OE6 and compacted them. So my Inbox and Sent mail folders are lean and I have emptied all the delete mail folders. I checked my RAM with OE open ..it said 81% free. When I start my PC the RAM is 98% free. I have one identity (email address) in OE with only 10 emails in it. When I access a mail in that identity too the emails are frozen. Any other ideas ? Thanks for all your help in advance! Tina "Jim Pickering" wrote in message ... Find the location of your message store folder (OE menu, Tools/Options/Maintenance and Store Folder button). Close Outlook Express and use Windows Explorer to navigate to that folder and find Inbox.dbx and delete it (after you've transferred all messages from it you wish to save). Then reopen Outlook Express and the problem should be fixed. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "tina SPEILBERG" wrote in message om... OE 6 Freezes when opening mail and creating mail. My OE freezes when: 1. when opening mail 2. When I click on a particular mail to read it 2. When I click on the create mail button It seems to do everthing else normally. I can switch identities quickly etc. It sends mail quickly. I receive mail quickly etc. I do not see an hourglass. Sometimes it says OE not responding. I made separate folders under OE local folders, transferred the Inbox and Sent mail to these folders, deleted all the delete mails. I also went offline and compacted all the folders. I have run Scandisk, Defrag, Virus scan etc. But it still Freezes. BTW I have switched to Netscape Browser as IE won't allow me to download Word Docs( that's another problem I have). Do you think using Netscape ( the latest version) and OE at the same time is a problem ? Pls. let me know how to solve this FREEZING problem I have with OE6. I probably have about 1,000 emails in 5 or 6 diifferent email identities on my OE. Win ME, 192RAM, 750MHZ CPU, cable connection. Thanks Tina |
#7
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Hi
I tried doing a manual compact. per http://insideoe.tomsterdam.com/files...in.htm#compact Here are the 3 steps: 1. In the OE Folder list (View| Layout| Folder List), click Outlook Express so that no mail or news folder is open. 2. Now click File| Work Offline so that no new messages will be arriving. 3. Finally, click File| Folder| Compact All Folders. I could do steps 2 and 3. But in step 1, I do not see Outlook Express. **************************** In addition, I created a new identity per your suggestion. It is still freezing when I click on a mail to view it. I never new of compacting, I am doing it now. Still it is freezing and "not responding" What else can I do to get my OE6 working again ? Kind regards tina "Jim Pickering" wrote in message ... Try a manual compact of your folders as outlined at this website: http://insideoe.tomsterdam.com/files...in.htm#compact If that doesn't fix it, try creating a new identity in Outlook Express, then shut down Outlook Express using the menu, File/Exit and Log Off Identity. When you reopen Outlook Express, select the new identity you created and set up your mail account in that identity and test it. If it works well, then import your messages from the problem identity, using File/Import/Messages selecting from an identity and point to the previously named identity. Let us know if that fixes the problem. You also should not store messages in the default folders (Inbox, Sent Items, etc.) but rather create new folders to contain them for archival purposes. The default folders are frequently written to, accessed and deleted from, providing opportunities for a byte to go astray. If a single byte in a DBX file becomes corrupted, the entire folder becomes unreadable. Failing to compact manually and frequently (at least weekly) can also lead to a similar corruption. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "tina SPEILBERG" wrote in message m... I did what you suggested ie found the location of the store folder for each identity and deleted Inbox.dbx for each identity. And tried OE. It is still Freezing or not responding when I click on a mail to view it. Is it because I have about 7,000 emails ? ( Incoming and sent mail). Most of my emails have only a few lines. Probably about 15% have 1 or 2 page Word doc attachments. I have had a slighly smaller number for quite a while and I never had a problem. This freezing just happened all of a sudden. I have cleared the background compactation in OE for all the identities. Also created new folders in OE6 and compacted them. So my Inbox and Sent mail folders are lean and I have emptied all the delete mail folders. I checked my RAM with OE open ..it said 81% free. When I start my PC the RAM is 98% free. I have one identity (email address) in OE with only 10 emails in it. When I access a mail in that identity too the emails are frozen. Any other ideas ? Thanks for all your help in advance! Tina "Jim Pickering" wrote in message ... Find the location of your message store folder (OE menu, Tools/Options/Maintenance and Store Folder button). Close Outlook Express and use Windows Explorer to navigate to that folder and find Inbox.dbx and delete it (after you've transferred all messages from it you wish to save). Then reopen Outlook Express and the problem should be fixed. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "tina SPEILBERG" wrote in message om... OE 6 Freezes when opening mail and creating mail. My OE freezes when: 1. when opening mail 2. When I click on a particular mail to read it 2. When I click on the create mail button It seems to do everthing else normally. I can switch identities quickly etc. It sends mail quickly. I receive mail quickly etc. I do not see an hourglass. Sometimes it says OE not responding. I made separate folders under OE local folders, transferred the Inbox and Sent mail to these folders, deleted all the delete mails. I also went offline and compacted all the folders. I have run Scandisk, Defrag, Virus scan etc. But it still Freezes. BTW I have switched to Netscape Browser as IE won't allow me to download Word Docs( that's another problem I have). Do you think using Netscape ( the latest version) and OE at the same time is a problem ? Pls. let me know how to solve this FREEZING problem I have with OE6. I probably have about 1,000 emails in 5 or 6 diifferent email identities on my OE. Win ME, 192RAM, 750MHZ CPU, cable connection. Thanks Tina |
#8
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'Outlook Express' is the topmost entry in your Folder tree.
Did you import your old identity's folders into the new Named Identity? Did you clean out Inbox and Sent Items and then compact all folders before doing so? -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE), AH-VSOP Are You Ready for WinXP SP2? http://www.microsoft.com/athome/secu...t/default.aspx WinXP SP2 Release Notes http://support.microsoft.com/default...b;en-us;835935 AumHa Forums http://forum.aumha.org tina SPEILBERG wrote: Hi I tried doing a manual compact. per http://insideoe.tomsterdam.com/files...in.htm#compact Here are the 3 steps: 1. In the OE Folder list (View| Layout| Folder List), click Outlook Express so that no mail or news folder is open. 2. Now click File| Work Offline so that no new messages will be arriving. 3. Finally, click File| Folder| Compact All Folders. I could do steps 2 and 3. But in step 1, I do not see Outlook Express. **************************** In addition, I created a new identity per your suggestion. It is still freezing when I click on a mail to view it. I never new of compacting, I am doing it now. Still it is freezing and "not responding" What else can I do to get my OE6 working again ? Kind regards tina "Jim Pickering" wrote in message ... Try a manual compact of your folders as outlined at this website: http://insideoe.tomsterdam.com/files...in.htm#compact If that doesn't fix it, try creating a new identity in Outlook Express, then shut down Outlook Express using the menu, File/Exit and Log Off Identity. When you reopen Outlook Express, select the new identity you created and set up your mail account in that identity and test it. If it works well, then import your messages from the problem identity, using File/Import/Messages selecting from an identity and point to the previously named identity. Let us know if that fixes the problem. You also should not store messages in the default folders (Inbox, Sent Items, etc.) but rather create new folders to contain them for archival purposes. The default folders are frequently written to, accessed and deleted from, providing opportunities for a byte to go astray. If a single byte in a DBX file becomes corrupted, the entire folder becomes unreadable. Failing to compact manually and frequently (at least weekly) can also lead to a similar corruption. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "tina SPEILBERG" wrote in message m... I did what you suggested ie found the location of the store folder for each identity and deleted Inbox.dbx for each identity. And tried OE. It is still Freezing or not responding when I click on a mail to view it. Is it because I have about 7,000 emails ? ( Incoming and sent mail). Most of my emails have only a few lines. Probably about 15% have 1 or 2 page Word doc attachments. I have had a slighly smaller number for quite a while and I never had a problem. This freezing just happened all of a sudden. I have cleared the background compactation in OE for all the identities. Also created new folders in OE6 and compacted them. So my Inbox and Sent mail folders are lean and I have emptied all the delete mail folders. I checked my RAM with OE open ..it said 81% free. When I start my PC the RAM is 98% free. I have one identity (email address) in OE with only 10 emails in it. When I access a mail in that identity too the emails are frozen. Any other ideas ? Thanks for all your help in advance! Tina "Jim Pickering" wrote in message ... Find the location of your message store folder (OE menu, Tools/Options/Maintenance and Store Folder button). Close Outlook Express and use Windows Explorer to navigate to that folder and find Inbox.dbx and delete it (after you've transferred all messages from it you wish to save). Then reopen Outlook Express and the problem should be fixed. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "tina SPEILBERG" wrote in message om... OE 6 Freezes when opening mail and creating mail. My OE freezes when: 1. when opening mail 2. When I click on a particular mail to read it 2. When I click on the create mail button It seems to do everthing else normally. I can switch identities quickly etc. It sends mail quickly. I receive mail quickly etc. I do not see an hourglass. Sometimes it says OE not responding. I made separate folders under OE local folders, transferred the Inbox and Sent mail to these folders, deleted all the delete mails. I also went offline and compacted all the folders. I have run Scandisk, Defrag, Virus scan etc. But it still Freezes. BTW I have switched to Netscape Browser as IE won't allow me to download Word Docs( that's another problem I have). Do you think using Netscape ( the latest version) and OE at the same time is a problem ? Pls. let me know how to solve this FREEZING problem I have with OE6. I probably have about 1,000 emails in 5 or 6 diifferent email identities on my OE. Win ME, 192RAM, 750MHZ CPU, cable connection. Thanks Tina |
#9
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I think maybe I have not correctly compacted my folders. Because OE
opens fine, switches identities fine, sends/receives mail fine but Freezes when I click on a button in any specific identity like "create mail" or "reply ". Let me tell you what I did: 1. I created folders in OE6 under local folders .(These new folders are NOT sub folders under Inbox. They are separate standalone folders ) I transferred all inbox and sent mails to these new folders. 2 Then per http://insideoe.tomsterdam.com/files...in.htm#compact I tried compacting ALL the folders in ALL the identities. As I said in my earlier email I am stuck on Step 1 which is: 1. In the OE Folder list (View| Layout| Folder List), click Outlook Express so that no mail or news folder is open. In reply to your message for compacting folders, on the OE horizontal menu, I clicked on View, then Layout, (upto this point, fine), I get to Window Layout Properties. At this point I am stuck because I see "Basic" and "Preview pane". Am I in the correct area ? I do not see how I can check Outlook Express. I feel I am very close to solving this. Can anyone PLEASE help me one more time. Thanks Tina "PA Bear" wrote in message ... 'Outlook Express' is the topmost entry in your Folder tree. Did you import your old identity's folders into the new Named Identity? Did you clean out Inbox and Sent Items and then compact all folders before doing so? -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE), AH-VSOP Are You Ready for WinXP SP2? http://www.microsoft.com/athome/secu...t/default.aspx WinXP SP2 Release Notes http://support.microsoft.com/default...b;en-us;835935 AumHa Forums http://forum.aumha.org tina SPEILBERG wrote: Hi I tried doing a manual compact. per http://insideoe.tomsterdam.com/files...in.htm#compact Here are the 3 steps: 1. In the OE Folder list (View| Layout| Folder List), click Outlook Express so that no mail or news folder is open. 2. Now click File| Work Offline so that no new messages will be arriving. 3. Finally, click File| Folder| Compact All Folders. I could do steps 2 and 3. But in step 1, I do not see Outlook Express. **************************** In addition, I created a new identity per your suggestion. It is still freezing when I click on a mail to view it. I never new of compacting, I am doing it now. Still it is freezing and "not responding" What else can I do to get my OE6 working again ? Kind regards tina "Jim Pickering" wrote in message ... Try a manual compact of your folders as outlined at this website: http://insideoe.tomsterdam.com/files...in.htm#compact If that doesn't fix it, try creating a new identity in Outlook Express, then shut down Outlook Express using the menu, File/Exit and Log Off Identity. When you reopen Outlook Express, select the new identity you created and set up your mail account in that identity and test it. If it works well, then import your messages from the problem identity, using File/Import/Messages selecting from an identity and point to the previously named identity. Let us know if that fixes the problem. You also should not store messages in the default folders (Inbox, Sent Items, etc.) but rather create new folders to contain them for archival purposes. The default folders are frequently written to, accessed and deleted from, providing opportunities for a byte to go astray. If a single byte in a DBX file becomes corrupted, the entire folder becomes unreadable. Failing to compact manually and frequently (at least weekly) can also lead to a similar corruption. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "tina SPEILBERG" wrote in message m... I did what you suggested ie found the location of the store folder for each identity and deleted Inbox.dbx for each identity. And tried OE. It is still Freezing or not responding when I click on a mail to view it. Is it because I have about 7,000 emails ? ( Incoming and sent mail). Most of my emails have only a few lines. Probably about 15% have 1 or 2 page Word doc attachments. I have had a slighly smaller number for quite a while and I never had a problem. This freezing just happened all of a sudden. I have cleared the background compactation in OE for all the identities. Also created new folders in OE6 and compacted them. So my Inbox and Sent mail folders are lean and I have emptied all the delete mail folders. I checked my RAM with OE open ..it said 81% free. When I start my PC the RAM is 98% free. I have one identity (email address) in OE with only 10 emails in it. When I access a mail in that identity too the emails are frozen. Any other ideas ? Thanks for all your help in advance! Tina "Jim Pickering" wrote in message ... Find the location of your message store folder (OE menu, Tools/Options/Maintenance and Store Folder button). Close Outlook Express and use Windows Explorer to navigate to that folder and find Inbox.dbx and delete it (after you've transferred all messages from it you wish to save). Then reopen Outlook Express and the problem should be fixed. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "tina SPEILBERG" wrote in message om... OE 6 Freezes when opening mail and creating mail. My OE freezes when: 1. when opening mail 2. When I click on a particular mail to read it 2. When I click on the create mail button It seems to do everthing else normally. I can switch identities quickly etc. It sends mail quickly. I receive mail quickly etc. I do not see an hourglass. Sometimes it says OE not responding. I made separate folders under OE local folders, transferred the Inbox and Sent mail to these folders, deleted all the delete mails. I also went offline and compacted all the folders. I have run Scandisk, Defrag, Virus scan etc. But it still Freezes. BTW I have switched to Netscape Browser as IE won't allow me to download Word Docs( that's another problem I have). Do you think using Netscape ( the latest version) and OE at the same time is a problem ? Pls. let me know how to solve this FREEZING problem I have with OE6. I probably have about 1,000 emails in 5 or 6 diifferent email identities on my OE. Win ME, 192RAM, 750MHZ CPU, cable connection. Thanks Tina |
#10
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After you click the option to display the folder list (if it's not already
there) and click Apply, exit that screen. Now click on the Folder List and navigate to the topmost folder which will be above the Local Folders called Outlook Express. It's not imperative to do this but it does help ensure that the compact will run without errors. The main things are to make sure you are working offline, so that the compacting will not be interrupted by a polling for incoming messages. Good luck. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "tina SPEILBERG" wrote in message om... I think maybe I have not correctly compacted my folders. Because OE opens fine, switches identities fine, sends/receives mail fine but Freezes when I click on a button in any specific identity like "create mail" or "reply ". Let me tell you what I did: 1. I created folders in OE6 under local folders .(These new folders are NOT sub folders under Inbox. They are separate standalone folders ) I transferred all inbox and sent mails to these new folders. 2 Then per http://insideoe.tomsterdam.com/files...in.htm#compact I tried compacting ALL the folders in ALL the identities. As I said in my earlier email I am stuck on Step 1 which is: 1. In the OE Folder list (View| Layout| Folder List), click Outlook Express so that no mail or news folder is open. In reply to your message for compacting folders, on the OE horizontal menu, I clicked on View, then Layout, (upto this point, fine), I get to Window Layout Properties. At this point I am stuck because I see "Basic" and "Preview pane". Am I in the correct area ? I do not see how I can check Outlook Express. I feel I am very close to solving this. Can anyone PLEASE help me one more time. Thanks Tina "PA Bear" wrote in message ... 'Outlook Express' is the topmost entry in your Folder tree. Did you import your old identity's folders into the new Named Identity? Did you clean out Inbox and Sent Items and then compact all folders before doing so? -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE), AH-VSOP Are You Ready for WinXP SP2? http://www.microsoft.com/athome/secu...t/default.aspx WinXP SP2 Release Notes http://support.microsoft.com/default...b;en-us;835935 AumHa Forums http://forum.aumha.org tina SPEILBERG wrote: Hi I tried doing a manual compact. per http://insideoe.tomsterdam.com/files...in.htm#compact Here are the 3 steps: 1. In the OE Folder list (View| Layout| Folder List), click Outlook Express so that no mail or news folder is open. 2. Now click File| Work Offline so that no new messages will be arriving. 3. Finally, click File| Folder| Compact All Folders. I could do steps 2 and 3. But in step 1, I do not see Outlook Express. **************************** In addition, I created a new identity per your suggestion. It is still freezing when I click on a mail to view it. I never new of compacting, I am doing it now. Still it is freezing and "not responding" What else can I do to get my OE6 working again ? Kind regards tina "Jim Pickering" wrote in message ... Try a manual compact of your folders as outlined at this website: http://insideoe.tomsterdam.com/files...in.htm#compact If that doesn't fix it, try creating a new identity in Outlook Express, then shut down Outlook Express using the menu, File/Exit and Log Off Identity. When you reopen Outlook Express, select the new identity you created and set up your mail account in that identity and test it. If it works well, then import your messages from the problem identity, using File/Import/Messages selecting from an identity and point to the previously named identity. Let us know if that fixes the problem. You also should not store messages in the default folders (Inbox, Sent Items, etc.) but rather create new folders to contain them for archival purposes. The default folders are frequently written to, accessed and deleted from, providing opportunities for a byte to go astray. If a single byte in a DBX file becomes corrupted, the entire folder becomes unreadable. Failing to compact manually and frequently (at least weekly) can also lead to a similar corruption. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "tina SPEILBERG" wrote in message m... I did what you suggested ie found the location of the store folder for each identity and deleted Inbox.dbx for each identity. And tried OE. It is still Freezing or not responding when I click on a mail to view it. Is it because I have about 7,000 emails ? ( Incoming and sent mail). Most of my emails have only a few lines. Probably about 15% have 1 or 2 page Word doc attachments. I have had a slighly smaller number for quite a while and I never had a problem. This freezing just happened all of a sudden. I have cleared the background compactation in OE for all the identities. Also created new folders in OE6 and compacted them. So my Inbox and Sent mail folders are lean and I have emptied all the delete mail folders. I checked my RAM with OE open ..it said 81% free. When I start my PC the RAM is 98% free. I have one identity (email address) in OE with only 10 emails in it. When I access a mail in that identity too the emails are frozen. Any other ideas ? Thanks for all your help in advance! Tina "Jim Pickering" wrote in message ... Find the location of your message store folder (OE menu, Tools/Options/Maintenance and Store Folder button). Close Outlook Express and use Windows Explorer to navigate to that folder and find Inbox.dbx and delete it (after you've transferred all messages from it you wish to save). Then reopen Outlook Express and the problem should be fixed. -- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "tina SPEILBERG" wrote in message om... OE 6 Freezes when opening mail and creating mail. My OE freezes when: 1. when opening mail 2. When I click on a particular mail to read it 2. When I click on the create mail button It seems to do everthing else normally. I can switch identities quickly etc. It sends mail quickly. I receive mail quickly etc. I do not see an hourglass. Sometimes it says OE not responding. I made separate folders under OE local folders, transferred the Inbox and Sent mail to these folders, deleted all the delete mails. I also went offline and compacted all the folders. I have run Scandisk, Defrag, Virus scan etc. But it still Freezes. BTW I have switched to Netscape Browser as IE won't allow me to download Word Docs( that's another problem I have). Do you think using Netscape ( the latest version) and OE at the same time is a problem ? Pls. let me know how to solve this FREEZING problem I have with OE6. I probably have about 1,000 emails in 5 or 6 diifferent email identities on my OE. Win ME, 192RAM, 750MHZ CPU, cable connection. Thanks Tina |
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