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#1
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PowerPoint Crashes On Exit
PowerPoint 2007 crashes every time I exit it if I have a saved presentation
open at the time. Does anyone know if this is know and getting fixed? Here are the details: All my presentations are stored on a network share in a redirected documents folder I'm running PowerPoint 2007 on Vista Enterprise, and Windows XP. The same problem occurs on both. Steps: 1. Open PowerPoint 2. Hit CTRL+S and save the presentation on a network share. You don't need to put anything into the presentation 3. Hit ALT+F4 and exit PowerPoint. It will now crash This happens 100% of the time. If you change step 2 to save locally instead it does not happen. However, if the share you are saving to is offline it still happens. Could it possibly be that Microsoft missed this in the testing process for Office 2007? |
#2
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PowerPoint Crashes On Exit
In article , Jesper wrote:
PowerPoint 2007 crashes every time I exit it if I have a saved presentation open at the time. Does anyone know if this is know and getting fixed? Here are the details: All my presentations are stored on a network share in a redirected documents folder I'm running PowerPoint 2007 on Vista Enterprise, and Windows XP. The same problem occurs on both. Steps: 1. Open PowerPoint 2. Hit CTRL+S and save the presentation on a network share. You don't need to put anything into the presentation 3. Hit ALT+F4 and exit PowerPoint. It will now crash I can't repro this here (PPT2007 RTM under XPPro) saving to a mapped drive on a Win2000 server. Alt+F4 exits immediately, PPT quits cleanly. Saving to a UNC path on the same server also works ok, near as I can tell. One time it popped up the dialog about how an office application had crashed repeatedly and wanted to send an error report, but that was some time after I'd just saved. Still, I repeated the whole drill several times after that and didn't get a repeat, so I suspect that may have been coincidence. Looking at your WinXP system do you see anything vastly different in what we're doing here? This happens 100% of the time. If you change step 2 to save locally instead it does not happen. However, if the share you are saving to is offline it still happens. Could it possibly be that Microsoft missed this in the testing process for Office 2007? ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ |
#3
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PowerPoint Crashes On Exit
Strange. It repros very consistently for me, on two completely separate
systems that have nothing in common other than me and the fact that they are both Dells. Both the file servers are Windows Server 2003, but I don't know why that would make a difference. You did save the presentation before you exited, right? What format did you save in? I have seen it both with ppt and pptx format, but maybe there is some difference? One thing that may make a difference is the state of the share you are saving on. I do not have the XP system with me at the moment, but I wonder if this happens only if the share is offline. Would you be able to try making the share available offline, and then disconnecting the computer from the network and try it again, saving onto an offline share? Vista changes how offline files are handled and I wonder if it somehow happens when you are saving to a share, but the file actually gets cached locally first. "Steve Rindsberg" wrote: In article , Jesper wrote: PowerPoint 2007 crashes every time I exit it if I have a saved presentation open at the time. Does anyone know if this is know and getting fixed? Here are the details: All my presentations are stored on a network share in a redirected documents folder I'm running PowerPoint 2007 on Vista Enterprise, and Windows XP. The same problem occurs on both. Steps: 1. Open PowerPoint 2. Hit CTRL+S and save the presentation on a network share. You don't need to put anything into the presentation 3. Hit ALT+F4 and exit PowerPoint. It will now crash I can't repro this here (PPT2007 RTM under XPPro) saving to a mapped drive on a Win2000 server. Alt+F4 exits immediately, PPT quits cleanly. Saving to a UNC path on the same server also works ok, near as I can tell. One time it popped up the dialog about how an office application had crashed repeatedly and wanted to send an error report, but that was some time after I'd just saved. Still, I repeated the whole drill several times after that and didn't get a repeat, so I suspect that may have been coincidence. Looking at your WinXP system do you see anything vastly different in what we're doing here? This happens 100% of the time. If you change step 2 to save locally instead it does not happen. However, if the share you are saving to is offline it still happens. Could it possibly be that Microsoft missed this in the testing process for Office 2007? ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ |
#4
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PowerPoint Crashes On Exit
In article , Jesper wrote:
Strange. It repros very consistently for me, on two completely separate systems that have nothing in common other than me and the fact that they are both Dells. Bad karma? (Michael Dell's, not yours, of course!) Both the file servers are Windows Server 2003, but I don't know why that would make a difference. You did save the presentation before you exited, right? What format did you save in? I have seen it both with ppt and pptx format, but maybe there is some difference? Yes; saved and just gave it any random name that came to mind, and saved in default format (PPTX) ... I didn't try PPT. One thing that may make a difference is the state of the share you are saving on. I do not have the XP system with me at the moment, but I wonder if this happens only if the share is offline. Would you be able to try making the share available offline, and then disconnecting the computer from the network and try it again, saving onto an offline share? Vista changes how offline files are handled and I wonder if it somehow happens when you are saving to a share, but the file actually gets cached locally first. I haven't any way to set that up, but I thought you mentioned that it happens when you're either on or off line. "Steve Rindsberg" wrote: In article , Jesper wrote: PowerPoint 2007 crashes every time I exit it if I have a saved presentation open at the time. Does anyone know if this is know and getting fixed? Here are the details: All my presentations are stored on a network share in a redirected documents folder I'm running PowerPoint 2007 on Vista Enterprise, and Windows XP. The same problem occurs on both. Steps: 1. Open PowerPoint 2. Hit CTRL+S and save the presentation on a network share. You don't need to put anything into the presentation 3. Hit ALT+F4 and exit PowerPoint. It will now crash I can't repro this here (PPT2007 RTM under XPPro) saving to a mapped drive on a Win2000 server. Alt+F4 exits immediately, PPT quits cleanly. Saving to a UNC path on the same server also works ok, near as I can tell. One time it popped up the dialog about how an office application had crashed repeatedly and wanted to send an error report, but that was some time after I'd just saved. Still, I repeated the whole drill several times after that and didn't get a repeat, so I suspect that may have been coincidence. Looking at your WinXP system do you see anything vastly different in what we're doing here? This happens 100% of the time. If you change step 2 to save locally instead it does not happen. However, if the share you are saving to is offline it still happens. Could it possibly be that Microsoft missed this in the testing process for Office 2007? ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ |
#5
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PowerPoint Crashes On Exit
Yep. Happens on or off line. On two systems. Joined to two separate domains.
With two different installations of PPT. From two different sets of media. With two different operating systems. On one machine I am an admin. On the other I am a standard user.On the XP machine I have a roaming profile, on Vista a local one. The only common factors are that I am using PPT 2007 and that in both cases I have my home folder redirected to a network share. I don't get this. Why is it always me? Is there an if(currentUser==jesper) crash(); in there or something? Taking a procmon trace I find 350 error conditions logged while closing the app, but they are mostly name not found and the like. There are two name collisions calling CreateFile on C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Office\12.0 but that's about as interesting as it gets. Here's the error message from the event log: Event Type: Error Event Source: Microsoft Office 12 Event Category: None Event ID: 1000 Date: 2/14/2007 Time: 19:31:31 User: N/A Computer: FOO Description: Faulting application powerpnt.exe, version 12.0.4518.1014, stamp 45428035, faulting module ppcore.dll, version 12.0.4518.1014, stamp 454281a3, debug? 0, fault address 0x001af7b0. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 00 70 00 70 00 6c 00 A.p.p.l. 0008: 69 00 63 00 61 00 74 00 i.c.a.t. 0010: 69 00 6f 00 6e 00 20 00 i.o.n. . 0018: 46 00 61 00 69 00 6c 00 F.a.i.l. 0020: 75 00 72 00 65 00 20 00 u.r.e. . 0028: 20 00 70 00 6f 00 77 00 .p.o.w. 0030: 65 00 72 00 70 00 6e 00 e.r.p.n. 0038: 74 00 2e 00 65 00 78 00 t...e.x. 0040: 65 00 20 00 31 00 32 00 e. .1.2. 0048: 2e 00 30 00 2e 00 34 00 ..0...4. 0050: 35 00 31 00 38 00 2e 00 5.1.8... 0058: 31 00 30 00 31 00 34 00 1.0.1.4. 0060: 20 00 34 00 35 00 34 00 .4.5.4. 0068: 32 00 38 00 30 00 33 00 2.8.0.3. 0070: 35 00 20 00 69 00 6e 00 5. .i.n. 0078: 20 00 70 00 70 00 63 00 .p.p.c. 0080: 6f 00 72 00 65 00 2e 00 o.r.e... 0088: 64 00 6c 00 6c 00 20 00 d.l.l. . 0090: 31 00 32 00 2e 00 30 00 1.2...0. 0098: 2e 00 34 00 35 00 31 00 ..4.5.1. 00a0: 38 00 2e 00 31 00 30 00 8...1.0. 00a8: 31 00 34 00 20 00 34 00 1.4. .4. 00b0: 35 00 34 00 32 00 38 00 5.4.2.8. 00b8: 31 00 61 00 33 00 20 00 1.a.3. . 00c0: 66 00 44 00 65 00 62 00 f.D.e.b. 00c8: 75 00 67 00 20 00 30 00 u.g. .0. 00d0: 20 00 61 00 74 00 20 00 .a.t. . 00d8: 6f 00 66 00 66 00 73 00 o.f.f.s. 00e0: 65 00 74 00 20 00 30 00 e.t. .0. 00e8: 30 00 31 00 61 00 66 00 0.1.a.f. 00f0: 37 00 62 00 30 00 0d 00 7.b.0... 00f8: 0a 00 .. |
#6
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PowerPoint Crashes On Exit
If it gives you any consolation, I also have a PowerPoint 2007 crash
on exit with exactly the same error message. It only happens if I do something to the presentation first. If I just open PP, then close it, no crash. That is with my desktop computer. On my laptop, there is no crash with the same presentation. Both computers running XP Home SP2. Richard On Wed, 14 Feb 2007 19:56:10 -0800, Jesper wrote: Yep. Happens on or off line. On two systems. Joined to two separate domains. With two different installations of PPT. From two different sets of media. With two different operating systems. On one machine I am an admin. On the other I am a standard user.On the XP machine I have a roaming profile, on Vista a local one. The only common factors are that I am using PPT 2007 and that in both cases I have my home folder redirected to a network share. I don't get this. Why is it always me? Is there an if(currentUser==jesper) crash(); in there or something? Faulting application powerpnt.exe, version 12.0.4518.1014, stamp 45428035, faulting module ppcore.dll, version 12.0.4518.1014, stamp 454281a3, debug? 0, fault address 0x001af7b0. |
#7
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PowerPoint Crashes On Exit
In article , Jesper wrote:
Yep. Happens on or off line. On two systems. Joined to two separate domains. With two different installations of PPT. From two different sets of media. With two different operating systems. On one machine I am an admin. On the other I am a standard user.On the XP machine I have a roaming profile, on Vista a local one. The only common factors are that I am using PPT 2007 and that in both cases I have my home folder redirected to a network share. Can you try it w/o the home folder redirection, or with it directed to the local HDD temporarily? I don't get this. Why is it always me? Is there an if(currentUser==jesper) crash(); in there or something? DANG, he's found us out! FWIW, the version/build numbers in your error log match what I've got here. Taking a procmon trace I find 350 error conditions logged while closing the app, but they are mostly name not found and the like. There are two name collisions calling CreateFile on C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Office\12.0 but that's about as interesting as it gets. Here's the error message from the event log: Event Type: Error Event Source: Microsoft Office 12 Event Category: None Event ID: 1000 Date: 2/14/2007 Time: 19:31:31 User: N/A Computer: FOO Description: Faulting application powerpnt.exe, version 12.0.4518.1014, stamp 45428035, faulting module ppcore.dll, version 12.0.4518.1014, stamp 454281a3, debug? 0, fault address 0x001af7b0. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 00 70 00 70 00 6c 00 A.p.p.l. 0008: 69 00 63 00 61 00 74 00 i.c.a.t. 0010: 69 00 6f 00 6e 00 20 00 i.o.n. . 0018: 46 00 61 00 69 00 6c 00 F.a.i.l. 0020: 75 00 72 00 65 00 20 00 u.r.e. . 0028: 20 00 70 00 6f 00 77 00 .p.o.w. 0030: 65 00 72 00 70 00 6e 00 e.r.p.n. 0038: 74 00 2e 00 65 00 78 00 t...e.x. 0040: 65 00 20 00 31 00 32 00 e. .1.2. 0048: 2e 00 30 00 2e 00 34 00 ..0...4. 0050: 35 00 31 00 38 00 2e 00 5.1.8... 0058: 31 00 30 00 31 00 34 00 1.0.1.4. 0060: 20 00 34 00 35 00 34 00 .4.5.4. 0068: 32 00 38 00 30 00 33 00 2.8.0.3. 0070: 35 00 20 00 69 00 6e 00 5. .i.n. 0078: 20 00 70 00 70 00 63 00 .p.p.c. 0080: 6f 00 72 00 65 00 2e 00 o.r.e... 0088: 64 00 6c 00 6c 00 20 00 d.l.l. . 0090: 31 00 32 00 2e 00 30 00 1.2...0. 0098: 2e 00 34 00 35 00 31 00 ..4.5.1. 00a0: 38 00 2e 00 31 00 30 00 8...1.0. 00a8: 31 00 34 00 20 00 34 00 1.4. .4. 00b0: 35 00 34 00 32 00 38 00 5.4.2.8. 00b8: 31 00 61 00 33 00 20 00 1.a.3. . 00c0: 66 00 44 00 65 00 62 00 f.D.e.b. 00c8: 75 00 67 00 20 00 30 00 u.g. .0. 00d0: 20 00 61 00 74 00 20 00 .a.t. . 00d8: 6f 00 66 00 66 00 73 00 o.f.f.s. 00e0: 65 00 74 00 20 00 30 00 e.t. .0. 00e8: 30 00 31 00 61 00 66 00 0.1.a.f. 00f0: 37 00 62 00 30 00 0d 00 7.b.0... 00f8: 0a 00 .. ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ |
#8
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PowerPoint Crashes On Exit
In article , Rah wrote:
If it gives you any consolation, I also have a PowerPoint 2007 crash on exit with exactly the same error message. It only happens if I do something to the presentation first. If I just open PP, then close it, no crash. That is with my desktop computer. On my laptop, there is no crash with the same presentation. Both computers running XP Home SP2. Is there anything different about your desktop that might fit in here? Is it networked? Any profiles other than the standard one? Home folder redirected to the network? Richard On Wed, 14 Feb 2007 19:56:10 -0800, Jesper wrote: Yep. Happens on or off line. On two systems. Joined to two separate domains. With two different installations of PPT. From two different sets of media. With two different operating systems. On one machine I am an admin. On the other I am a standard user.On the XP machine I have a roaming profile, on Vista a local one. The only common factors are that I am using PPT 2007 and that in both cases I have my home folder redirected to a network share. I don't get this. Why is it always me? Is there an if(currentUser==jesper) crash(); in there or something? Faulting application powerpnt.exe, version 12.0.4518.1014, stamp 45428035, faulting module ppcore.dll, version 12.0.4518.1014, stamp 454281a3, debug? 0, fault address 0x001af7b0. ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ |
#9
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PowerPoint Crashes On Exit
Yes, the desktop is networked to the laptop and two other computers.
The other two don't use PowerPoint. Wireless 2-Wire DSL modem/router. Both computers run essentially the same software as far as anti-virus, firewall, etc. The major difference between the two is the processor. The laptop uses a Pentium P4. The desktop uses a Pentium D. I do have an Oregon Scientific weather station running on the Desktop through the serial port. I will keep looking for important differences. On Thu, 15 Feb 2007 11:59:51 EST, Steve Rindsberg wrote: In article , Rah wrote: If it gives you any consolation, I also have a PowerPoint 2007 crash on exit with exactly the same error message. It only happens if I do something to the presentation first. If I just open PP, then close it, no crash. That is with my desktop computer. On my laptop, there is no crash with the same presentation. Both computers running XP Home SP2. Is there anything different about your desktop that might fit in here? Is it networked? Any profiles other than the standard one? Home folder redirected to the network? Richard On Wed, 14 Feb 2007 19:56:10 -0800, Jesper wrote: Yep. Happens on or off line. On two systems. Joined to two separate domains. With two different installations of PPT. From two different sets of media. With two different operating systems. On one machine I am an admin. On the other I am a standard user.On the XP machine I have a roaming profile, on Vista a local one. The only common factors are that I am using PPT 2007 and that in both cases I have my home folder redirected to a network share. I don't get this. Why is it always me? Is there an if(currentUser==jesper) crash(); in there or something? Faulting application powerpnt.exe, version 12.0.4518.1014, stamp 45428035, faulting module ppcore.dll, version 12.0.4518.1014, stamp 454281a3, debug? 0, fault address 0x001af7b0. ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com =============================================== = |
#10
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PowerPoint Crashes On Exit
In article , Rah wrote:
Yes, the desktop is networked to the laptop and two other computers. The other two don't use PowerPoint. Wireless 2-Wire DSL modem/router. Both computers run essentially the same software as far as anti-virus, firewall, etc. The major difference between the two is the processor. The laptop uses a Pentium P4. The desktop uses a Pentium D. I do have an Oregon Scientific weather station running on the Desktop through the serial port. I will keep looking for important differences. OK, thanks. And [he says, grasping at straws] does the same thing happen if you disconnect the desktop computer from the network? On Thu, 15 Feb 2007 11:59:51 EST, Steve Rindsberg wrote: In article , Rah wrote: If it gives you any consolation, I also have a PowerPoint 2007 crash on exit with exactly the same error message. It only happens if I do something to the presentation first. If I just open PP, then close it, no crash. That is with my desktop computer. On my laptop, there is no crash with the same presentation. Both computers running XP Home SP2. Is there anything different about your desktop that might fit in here? Is it networked? Any profiles other than the standard one? Home folder redirected to the network? Richard On Wed, 14 Feb 2007 19:56:10 -0800, Jesper wrote: Yep. Happens on or off line. On two systems. Joined to two separate domains. With two different installations of PPT. From two different sets of media. With two different operating systems. On one machine I am an admin. On the other I am a standard user.On the XP machine I have a roaming profile, on Vista a local one. The only common factors are that I am using PPT 2007 and that in both cases I have my home folder redirected to a network share. I don't get this. Why is it always me? Is there an if(currentUser==jesper) crash(); in there or something? Faulting application powerpnt.exe, version 12.0.4518.1014, stamp 45428035, faulting module ppcore.dll, version 12.0.4518.1014, stamp 454281a3, debug? 0, fault address 0x001af7b0. ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com =============================================== = ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ |
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