Visio 2007 Pro on Vista crashes on exit

Hi all,

I'm running Visio Pro 2007 SP1 on Vista Business. Visio seems to behave
normally until the user exits at which points I get the non-descript Vista
message that Visio has stopped working with the following information:

Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: L12315.OIG.EM.OHIO.GOV
Description:
Faulting application VISIO.EXE, version 12.0.6211.1000, time stamp 0x46d4ae1d, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc015000f, fault offset 0x00077bf3, process id 0xc54, application start time 0x01c84258fbff7423.

This doesn't seem to be causing any other problems and Visio seems to
otherwise function properly. I'm unable to find any information on this from
Microsoft.

I appreciate any ideas.

I believe there has been similar reports with a conflict with bluetooth.
al


"JohnC" wrote:

Hi all,

I'm running Visio Pro 2007 SP1 on Vista Business. Visio seems to behave
normally until the user exits at which points I get the non-descript Vista
message that Visio has stopped working with the following information:

Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: L12315.OIG.EM.OHIO.GOV
Description:
Faulting application VISIO.EXE, version 12.0.6211.1000, time stamp 0x46d4ae1d, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc015000f, fault offset 0x00077bf3, process id 0xc54, application start time 0x01c84258fbff7423.

This doesn't seem to be causing any other problems and Visio seems to
otherwise function properly. I'm unable to find any information on this from
Microsoft.

I appreciate any ideas.

Thanks Al. I noticed there is bluetooth under the COM add-ins. Do you know
if disabling this would resolve the error?

John

"Al Edlund" wrote:

I believe there has been similar reports with a conflict with bluetooth.
al


"JohnC" wrote:

Hi all,

I'm running Visio Pro 2007 SP1 on Vista Business. Visio seems to behave
normally until the user exits at which points I get the non-descript Vista
message that Visio has stopped working with the following information:

Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: L12315.OIG.EM.OHIO.GOV
Description:
Faulting application VISIO.EXE, version 12.0.6211.1000, time stamp 0x46d4ae1d, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc015000f, fault offset 0x00077bf3, process id 0xc54, application start time 0x01c84258fbff7423.

This doesn't seem to be causing any other problems and Visio seems to
otherwise function properly. I'm unable to find any information on this from
Microsoft.

I appreciate any ideas.

sorry, I don't know. I'm one of the lucky ones that doesn't crash.
al


"JohnC" wrote:

Thanks Al. I noticed there is bluetooth under the COM add-ins. Do you know
if disabling this would resolve the error?

John

"Al Edlund" wrote:

I believe there has been similar reports with a conflict with bluetooth.
al


"JohnC" wrote:

Hi all,

I'm running Visio Pro 2007 SP1 on Vista Business. Visio seems to behave
normally until the user exits at which points I get the non-descript Vista
message that Visio has stopped working with the following information:

Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: L12315.OIG.EM.OHIO.GOV
Description:
Faulting application VISIO.EXE, version 12.0.6211.1000, time stamp 0x46d4ae1d, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc015000f, fault offset 0x00077bf3, process id 0xc54, application start time 0x01c84258fbff7423.

This doesn't seem to be causing any other problems and Visio seems to
otherwise function properly. I'm unable to find any information on this from
Microsoft.

I appreciate any ideas.

"JohnC" wrote:

Thanks Al. I noticed there is bluetooth under the COM add-ins. Do you know
if disabling this would resolve the error?

John

"Al Edlund" wrote:

I believe there has been similar reports with a conflict with bluetooth.
al


"JohnC" wrote:

Hi all,

I'm running Visio Pro 2007 SP1 on Vista Business. Visio seems to behave
normally until the user exits at which points I get the non-descript Vista
message that Visio has stopped working with the following information:

Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: L12315.OIG.EM.OHIO.GOV
Description:
Faulting application VISIO.EXE, version 12.0.6211.1000, time stamp 0x46d4ae1d, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc015000f, fault offset 0x00077bf3, process id 0xc54, application start time 0x01c84258fbff7423.

This doesn't seem to be causing any other problems and Visio seems to
otherwise function properly. I'm unable to find any information on this from
Microsoft.

I appreciate any ideas.

I also had this same problem with Visio 2003 that is installed on a Vista
laptop that also has MS Office 2007. I unchecked the "Enable COM Add-ins" in
the Security tab of Visio Options and it eliminated the problem for me. Just
so you know, I did not have any add-ins added.

Thanks
Ron


"JohnC" wrote:

Thanks Al. I noticed there is bluetooth under the COM add-ins. Do you know
if disabling this would resolve the error?

John

"Al Edlund" wrote:

I believe there has been similar reports with a conflict with bluetooth.
al


"JohnC" wrote:

Hi all,

I'm running Visio Pro 2007 SP1 on Vista Business. Visio seems to behave
normally until the user exits at which points I get the non-descript Vista
message that Visio has stopped working with the following information:

Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: L12315.OIG.EM.OHIO.GOV
Description:
Faulting application VISIO.EXE, version 12.0.6211.1000, time stamp 0x46d4ae1d, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc015000f, fault offset 0x00077bf3, process id 0xc54, application start time 0x01c84258fbff7423.

This doesn't seem to be causing any other problems and Visio seems to
otherwise function properly. I'm unable to find any information on this from
Microsoft.

I appreciate any ideas.

Ron, thanks for the tip. The same issue occurs with Visio 2007. I had to
disable the bluetooth add-in. On 2007 this is located under the "Trust
Center" instead of "Options".

"RonN" wrote:

I also had this same problem with Visio 2003 that is installed on a Vista
laptop that also has MS Office 2007. I unchecked the "Enable COM Add-ins" in
the Security tab of Visio Options and it eliminated the problem for me. Just
so you know, I did not have any add-ins added.

Thanks
Ron


"JohnC" wrote:

Thanks Al. I noticed there is bluetooth under the COM add-ins. Do you know
if disabling this would resolve the error?

John

"Al Edlund" wrote:

I believe there has been similar reports with a conflict with bluetooth.
al


"JohnC" wrote:

Hi all,

I'm running Visio Pro 2007 SP1 on Vista Business. Visio seems to behave
normally until the user exits at which points I get the non-descript Vista
message that Visio has stopped working with the following information:

Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: L12315.OIG.EM.OHIO.GOV
Description:
Faulting application VISIO.EXE, version 12.0.6211.1000, time stamp 0x46d4ae1d, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc015000f, fault offset 0x00077bf3, process id 0xc54, application start time 0x01c84258fbff7423.

This doesn't seem to be causing any other problems and Visio seems to
otherwise function properly. I'm unable to find any information on this from
Microsoft.

I appreciate any ideas.

Great replies so far, I had the exact same issue, and now it is sorted. One
problem not mentioned here is that with Visio 2007 under Vista I was not able
to disable the add-in, unless I started the VISIO.exe file and did a "run as
administrator" (right-click on .exe and select run as administrator). Once
you've done that you can disable it.

"Mr. 53" wrote:

Ron, thanks for the tip. The same issue occurs with Visio 2007. I had to
disable the bluetooth add-in. On 2007 this is located under the "Trust
Center" instead of "Options".

"RonN" wrote:

I also had this same problem with Visio 2003 that is installed on a Vista
laptop that also has MS Office 2007. I unchecked the "Enable COM Add-ins" in
the Security tab of Visio Options and it eliminated the problem for me. Just
so you know, I did not have any add-ins added.

Thanks
Ron


"JohnC" wrote:

Thanks Al. I noticed there is bluetooth under the COM add-ins. Do you know
if disabling this would resolve the error?

John

"Al Edlund" wrote:

I believe there has been similar reports with a conflict with bluetooth.
al


"JohnC" wrote:

Hi all,

I'm running Visio Pro 2007 SP1 on Vista Business. Visio seems to behave
normally until the user exits at which points I get the non-descript Vista
message that Visio has stopped working with the following information:

Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: L12315.OIG.EM.OHIO.GOV
Description:
Faulting application VISIO.EXE, version 12.0.6211.1000, time stamp 0x46d4ae1d, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc015000f, fault offset 0x00077bf3, process id 0xc54, application start time 0x01c84258fbff7423.

This doesn't seem to be causing any other problems and Visio seems to
otherwise function properly. I'm unable to find any information on this from
Microsoft.

I appreciate any ideas.

Glad to know you sorted it out. We have an article on the KB now which
describes the method you discovered as well
(http://support.microsoft.com/default...b;EN-US;937997
).

Enjoy Visio!

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------
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Subject: Visio 2007 Pro on Vista crashes on exit
Date: Tue, 27 May 2008 02:46:01 -0700
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Great replies so far, I had the exact same issue, and now it is sorted. One
problem not mentioned here is that with Visio 2007 under Vista I was not
able
to disable the add-in, unless I started the VISIO.exe file and did a "run
as
administrator" (right-click on .exe and select run as administrator). Once
you've done that you can disable it.

"Mr. 53" wrote:

Ron, thanks for the tip. The same issue occurs with Visio 2007. I had
to
disable the bluetooth add-in. On 2007 this is located under the "Trust
Center" instead of "Options".

"RonN" wrote:

I also had this same problem with Visio 2003 that is installed on a
Vista
laptop that also has MS Office 2007. I unchecked the "Enable COM
Add-ins" in
the Security tab of Visio Options and it eliminated the problem for me.
Just
so you know, I did not have any add-ins added.

Thanks
Ron


"JohnC" wrote:

Thanks Al. I noticed there is bluetooth under the COM add-ins. Do
you know
if disabling this would resolve the error?

John

"Al Edlund" wrote:

I believe there has been similar reports with a conflict with
bluetooth.
al


"JohnC" wrote:

Hi all,

I'm running Visio Pro 2007 SP1 on Vista Business. Visio seems to
behave
normally until the user exits at which points I get the
non-descript Vista
message that Visio has stopped working with the following
information:

Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: L12315.OIG.EM.OHIO.GOV
Description:
Faulting application VISIO.EXE, version 12.0.6211.1000, time
stamp 0x46d4ae1d, faulting module ntdll.dll, version 6.0.6000.16386, time
stamp 0x4549bdc9, exception code 0xc015000f, fault offset 0x00077bf3,
process id 0xc54, application start time 0x01c84258fbff7423.

This doesn't seem to be causing any other problems and Visio
seems to
otherwise function properly. I'm unable to find any information
on this from
Microsoft.

I appreciate any ideas.

Thank you SOOO MUCH for this post. The two COM Add-ins that I had were
PDFMaker and "Send to Bluetooth". Thanks to everyone's input, I simply
unchecked the "Send to Bluetooth" and presto, problem resolved.

-Sharon

"Barb Way" wrote:

Glad to know you sorted it out. We have an article on the KB now which
describes the method you discovered as well
(http://support.microsoft.com/default...b;EN-US;937997
).

Enjoy Visio!

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------
Thread-Topic: Visio 2007 Pro on Vista crashes on exit
thread-index: Aci/3njgfF5GiKIgSSWgxTIzdiEiTQ==
X-WBNR-Posting-Host: 207.46.19.197
From: =?Utf-8?B?Q29ybmZsZWVr?=
References:




Subject: Visio 2007 Pro on Vista crashes on exit
Date: Tue, 27 May 2008 02:46:01 -0700
Lines: 59
Message-ID:
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
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X-Tomcat-NG: microsoft.public.visio.general

Great replies so far, I had the exact same issue, and now it is sorted. One
problem not mentioned here is that with Visio 2007 under Vista I was not
able
to disable the add-in, unless I started the VISIO.exe file and did a "run
as
administrator" (right-click on .exe and select run as administrator). Once
you've done that you can disable it.

"Mr. 53" wrote:

Ron, thanks for the tip. The same issue occurs with Visio 2007. I had
to
disable the bluetooth add-in. On 2007 this is located under the "Trust
Center" instead of "Options".

"RonN" wrote:

I also had this same problem with Visio 2003 that is installed on a
Vista
laptop that also has MS Office 2007. I unchecked the "Enable COM
Add-ins" in
the Security tab of Visio Options and it eliminated the problem for me.
Just
so you know, I did not have any add-ins added.

Thanks
Ron


"JohnC" wrote:

Thanks Al. I noticed there is bluetooth under the COM add-ins. Do
you know
if disabling this would resolve the error?

John

"Al Edlund" wrote:

I believe there has been similar reports with a conflict with
bluetooth.
al


"JohnC" wrote:

Hi all,

I'm running Visio Pro 2007 SP1 on Vista Business. Visio seems to
behave
normally until the user exits at which points I get the
non-descript Vista
message that Visio has stopped working with the following
information:

Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: L12315.OIG.EM.OHIO.GOV
Description:
Faulting application VISIO.EXE, version 12.0.6211.1000, time
stamp 0x46d4ae1d, faulting module ntdll.dll, version 6.0.6000.16386, time
stamp 0x4549bdc9, exception code 0xc015000f, fault offset 0x00077bf3,
process id 0xc54, application start time 0x01c84258fbff7423.

This doesn't seem to be causing any other problems and Visio
seems to
otherwise function properly. I'm unable to find any information
on this from
Microsoft.

I appreciate any ideas