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Outlook displays two identical Personal Folders



 
 
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  #21  
Old August 10th, 2005, 11:18 PM
MadSercher MadSercher is offline
Member
 
First recorded activity by OfficeFrustration: Aug 2005
Posts: 1
Default

I have read these posts. Although I did not exactly migrate I did import files from laptop to main computer after a 3 month trip and ended up with the duplicate folders.
The solution is easier than creating a new profile.
Go to:
StartSettingsMailMail Setup - OutlookData Files

Here is where I saw 2 entries pointing to the same .pst folder
One had Name - Filename - and NO comment
the other had Name - (same)Filename - Comment=Mail Delivery.

When I clicked on Settings, both had identical information. I took my chances and deleted the one with no comment.

And all is (I hope) well. Have not lost e-mails but have also not checked other sections or settings in my Outlook.

Quote:
Originally Posted by avatarmaster
make sure you know where your outlook pst file is.

then go into the control panel and go to the mail options.

delete the profile and then when you open outlook you will have to
create a new one. all of those ghost folders will be gone and you will
only have the current pst showing.

this worked for me.



--
avatarmaster
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  #22  
Old October 21st, 2005, 03:23 PM
BNur
external usenet poster
 
Posts: n/a
Default Outlook displays two identical Personal Folders

Russ,
It's interesting to read thru this thread as I too am having duplicate
personal folders show up AND did not migrate.

Contrary to what your customers are telling you, you insist that they only
show up if data has been migrated incorrectly .... but we keep telling you
that ain't so.

I think the Outlook techies need to regroup and come up with correct the
glitch and minimally a new way to handle the glitch when it shows up.

I've just wasted 1.5 hr of work time trying to get this thing to work!

BNur


"Russ Valentine [MVP Outlook]" wrote:

These ghost folders only appear if Outlook data has been migrated
incorrectly. Microsoft provides ample instructions on how to migrate
Outlook data correctly.
The problem is yours and yours to solve. Creating a new profile is
simply the easiest and safest way to solve this problem. I can provide
registry hacks if you prefer that route:

(Win XP) HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook

Within the Outlook folder, there are a bunch of folders with long
hexadecimal values for names -- those are the ones you need to look in
to see if you can find the ghost .PST names. Export that key for safety
then delete it. If you delete the keys and that it point to your real
..PST file instead of one of the ghosts, it's not the end of the world --
your data won't be gone. The worst you would have to do is merge back
the key you exported or recreate your Outlook profile.

------
Russ Valentine
[MVP-Outlook]

  #23  
Old October 21st, 2005, 11:05 PM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default Outlook displays two identical Personal Folders

Nowhere did I ever say that was the only way to get duplicate Folders--just
the most common way. I'm sure there are others. I'd love to know the steps
you used.
It's a very common problem that seems to be growing worse all the time.
--
Russ Valentine
[MVP-Outlook]
"BNur" wrote in message
...
Russ,
It's interesting to read thru this thread as I too am having duplicate
personal folders show up AND did not migrate.

Contrary to what your customers are telling you, you insist that they only
show up if data has been migrated incorrectly .... but we keep telling you
that ain't so.

I think the Outlook techies need to regroup and come up with correct the
glitch and minimally a new way to handle the glitch when it shows up.

I've just wasted 1.5 hr of work time trying to get this thing to work!

BNur


"Russ Valentine [MVP Outlook]" wrote:

These ghost folders only appear if Outlook data has been migrated
incorrectly. Microsoft provides ample instructions on how to migrate
Outlook data correctly.
The problem is yours and yours to solve. Creating a new profile is
simply the easiest and safest way to solve this problem. I can provide
registry hacks if you prefer that route:

(Win XP) HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook

Within the Outlook folder, there are a bunch of folders with long
hexadecimal values for names -- those are the ones you need to look in
to see if you can find the ghost .PST names. Export that key for safety
then delete it. If you delete the keys and that it point to your real
..PST file instead of one of the ghosts, it's not the end of the world --
your data won't be gone. The worst you would have to do is merge back
the key you exported or recreate your Outlook profile.

------
Russ Valentine
[MVP-Outlook]



  #24  
Old December 20th, 2005, 03:17 PM posted to microsoft.public.outlook.installation
external usenet poster
 
Posts: n/a
Default Outlook displays two identical Personal Folders

I think this is the same problem. A couple of days ago I got a pop-up saying
that Outlook had downloaded a possible junk e-mail and I should check the
junk e-mail folder. I clicked on the link provided in the window. Outlook
opened the junk e-mail folder in a new window. Since then, I have two
instances of Outlook when I start Outlook (2003). I have relatively recently
(within 30 days) installed Office 2003. I did not do anything unusual to
migrate files. I have only one personal folders file listed in the data
files, though (Outlook.pst, plus the archive). I would certainly like to
know if there is a solution, other than recreating the data file or
reinstalling Outlook.


"Russ Valentine [MVP-Outlook]" wrote:

Nowhere did I ever say that was the only way to get duplicate Folders--just
the most common way. I'm sure there are others. I'd love to know the steps
you used.
It's a very common problem that seems to be growing worse all the time.
--
Russ Valentine
[MVP-Outlook]
"BNur" wrote in message
...
Russ,
It's interesting to read thru this thread as I too am having duplicate
personal folders show up AND did not migrate.

Contrary to what your customers are telling you, you insist that they only
show up if data has been migrated incorrectly .... but we keep telling you
that ain't so.

I think the Outlook techies need to regroup and come up with correct the
glitch and minimally a new way to handle the glitch when it shows up.

I've just wasted 1.5 hr of work time trying to get this thing to work!

BNur


"Russ Valentine [MVP Outlook]" wrote:

These ghost folders only appear if Outlook data has been migrated
incorrectly. Microsoft provides ample instructions on how to migrate
Outlook data correctly.
The problem is yours and yours to solve. Creating a new profile is
simply the easiest and safest way to solve this problem. I can provide
registry hacks if you prefer that route:

(Win XP) HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook

Within the Outlook folder, there are a bunch of folders with long
hexadecimal values for names -- those are the ones you need to look in
to see if you can find the ghost .PST names. Export that key for safety
then delete it. If you delete the keys and that it point to your real
..PST file instead of one of the ghosts, it's not the end of the world --
your data won't be gone. The worst you would have to do is merge back
the key you exported or recreate your Outlook profile.

------
Russ Valentine
[MVP-Outlook]




  #25  
Old December 20th, 2005, 05:50 PM posted to microsoft.public.outlook.installation
external usenet poster
 
Posts: n/a
Default Outlook displays two identical Personal Folders

dll wrote:

I think this is the same problem. A couple of days ago I got a
pop-up saying that Outlook had downloaded a possible junk e-mail and
I should check the junk e-mail folder. I clicked on the link
provided in the window. Outlook opened the junk e-mail folder in a
new window. Since then, I have two instances of Outlook when I start
Outlook (2003).


When you have two Outlook windows open when you close Outlook, it remembers
and opens them both again the next time you start it. You should be able to
just close the extra one and then close the main one with FileExit and
Outlook should remember you only have one.
--
Brian Tillman

  #26  
Old December 20th, 2005, 06:17 PM posted to microsoft.public.outlook.installation
external usenet poster
 
Posts: n/a
Default Outlook displays two identical Personal Folders

Thank you. Apparently, there is a specific sequence to it. I had tried that
before, with no success. It makes a difference, though, which window you
close first. I tried both sequences this time, and found the one that worked.
dll.

"Brian Tillman" wrote:

dll wrote:

I think this is the same problem. A couple of days ago I got a
pop-up saying that Outlook had downloaded a possible junk e-mail and
I should check the junk e-mail folder. I clicked on the link
provided in the window. Outlook opened the junk e-mail folder in a
new window. Since then, I have two instances of Outlook when I start
Outlook (2003).


When you have two Outlook windows open when you close Outlook, it remembers
and opens them both again the next time you start it. You should be able to
just close the extra one and then close the main one with FileExit and
Outlook should remember you only have one.
--
Brian Tillman


  #27  
Old June 22nd, 2006, 11:36 PM posted to microsoft.public.outlook.installation
tomas
external usenet poster
 
Posts: 36
Default Outlook displays two identical Personal Folders



"Camisade" wrote:

I have this problem too... threefold over. I've used a program call Outback
plus to migrate Outlook to a new computer and also have the ghost entries.

So, no matter WHERE the blame lies (The Outback Plus folks say it's a bug in
Outlook), what I find REALLY hard to believe is that there isn't a reasonably
clean way to delete those "ghost" Outlook Personal Folder entries.

I find the answer of having to go through the whole "create a new profile"
process to be clumsy and unacceptable, because each time one has to do that,
one has to recreate ALL the email accounts (I use about 15), all the rules,
and in most cases either reconfigure and completely uninstall and reinstall
all the com add-ins (I probably use about five, between PGP, and LookOut,
etc), not to mention losing all the accumulated training associated with a
good bayesian spam blocker (I use SpamBayes).

So, there MUST be either a datafile editor or a reg key editor (or a set of
instructions to follow in regedit for advanced users), that will get rid of
these ridiculous ghost Personal Folders entries (and ghost contacts and
calendar entries, for that matter).

"Russ Valentine [MVP-Outlook]" wrote:

You migrated your data incorrectly and corrupted your profile. You must
create a new profile and make sure you connect it ONLY to the PST file you
want to use as your default.
--
Russ Valentine
[MVP-Outlook]
"Paul S" Paul wrote in message
...
Sorry to start this up again, but I've got the same problem Doreen had: a
new
PC (Windows XP), fresh install of Office 2003, only one pst file but two
identical Personal Folders. My old PC has only one personal folder, but
after transfering pst file my new PC insists on duplicating the Persoanl
Folder. Both operate as the default, so I'm unable to close or delete
either
of them. I use Office extensively for emails, calendar, tasks etc.

"Russ Valentine [MVP-Outlook]" wrote:

Very unusual. I don't think I've ever seen Outlook create duplicate
Personal
Folders by itself with a clean install.
If it happens again, creating a new profile is the easiest way to fix the
problem.
--
Russ Valentine
[MVP-Outlook]
"Doreen" wrote in message
news Thank you for responding. No, I did not migrate any files. Upon opening
for
the first time, duplicate Personal Folders displayed. No data had been
imported or files copied.

Since my post, I have sucessfully coped my .pst file from the computer
from
which I am upgrading. After installation on the new computer, and
working
through the problem, it appears that the duplicate Personal Folders
problem
has been corrected. Thank you again for your kind response. It was
very
much
appreciated.

"Russ Valentine [MVP-Outlook]" wrote:

This is usually the result of a corrupt profile caused by migrating
Outlook
data incorrectly.
After this fresh install, did you migrate data from an earlier version
of
Outlook? If so, how?
--
Russ Valentine
[MVP-Outlook]
"Doreen" wrote in message
...
On a new computer, I have done a fresh install of Office 2003.
Outlook
displays two identical copies of the Personal Folders. Changes to
one
are
reflected in the duplicate. There is only one .pst file. I have
removed
and
reinstalled Outlook to no avail.

I would like to know what might be causing this duplicate folder to
display
or how it could be removed. Thank you.









  #28  
Old October 5th, 2006, 08:31 PM posted to microsoft.public.outlook.installation
MichelleB
external usenet poster
 
Posts: 3
Default Outlook displays two identical Personal Folders

I hate to bring this subject up again. But after reading all of the posts on
this issue, is it not more than possible that Outlook 2003 has a bug in it?
I have used Outlook since it first hit the market years ago and never had
this particular problem. We have a brand new computer, newly purchased
Office 2003 installed and guess what Outlook did. 3 Personal calanders
ghosted on top of one another. 2 Personal contacts and so forth. Everything
is duplicated and triplicated. I did what Mr Russ Valentine said to do and
created a new profile. That worked! No more dups. I exported my info from
my old computer, imported it into the new computer (via a network). In the
Outlook Profile everything duplicated. Of course, the initial set of folders
were in duplication to begin with. When I created a new profile, I did the
exact same transfer of information and only 1 folder per import came up. So
draw your own conclusions as to whether this is owner/operator error or not.
As for me, this is a software error that needs corrected at Microsoft.

"Russ Valentine [MVP-Outlook]" wrote:

Was there some other solution you would care to include with your
explanation?
--
Russ Valentine
[MVP-Outlook]
"samareth" wrote in message
...
After reading the various posts I thought it was important to add a
top-level
post explaining what I know. The explanations provided were all wrong. The
actual error has to do with whether Outlook 2003views the file as a one
time
source of data or if it incorrectly thinks that you will be using the file
as
a data file in an ongoing basis. If the second choice is falsely indicated
it
provides you with an interface for working with the folders in the other
file. You could in theory simply drag and drop e-mails from one set of
folders to the other. This corupted setting for saved pst files also shows
up
sometimes if you choose to Archive you Personal Folder. The fix presented
by
others works simply because you disconnect the file from the list of data
files Outlook thinks it needs to work.
"Doreen" wrote:

On a new computer, I have done a fresh install of Office 2003. Outlook
displays two identical copies of the Personal Folders. Changes to one are
reflected in the duplicate. There is only one .pst file. I have removed
and
reinstalled Outlook to no avail.

I would like to know what might be causing this duplicate folder to
display
or how it could be removed. Thank you.




  #29  
Old October 5th, 2006, 08:54 PM posted to microsoft.public.outlook.installation
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Outlook displays two identical Personal Folders

I quite agree. While this is not a "bug" per se in that Outlook is operating
as designed, it is a very poor design indeed. This problem has existed in
every version of Outlook, but became more pronounced in Outlook 2003 because
it was the first version that forced the creation of a new, default PST with
every new profile. Thus, every new profile is faced with the need to migrate
another PST which can only be done using the supported method of opening
another PST file and setting it as the default(and _never_ by importing and
exporting).
Migrating PST files is a real weak point in Outlook. Probably one of the
reasons it never gets corrected is that it is mostly a cosmetic problem. The
existence of a second reference to a PST file in a profile rarely if ever
causes any real problems.
--
Russ Valentine
[MVP-Outlook]
"MichelleB" wrote in message
...
I hate to bring this subject up again. But after reading all of the posts
on
this issue, is it not more than possible that Outlook 2003 has a bug in
it?
I have used Outlook since it first hit the market years ago and never had
this particular problem. We have a brand new computer, newly purchased
Office 2003 installed and guess what Outlook did. 3 Personal calanders
ghosted on top of one another. 2 Personal contacts and so forth.
Everything
is duplicated and triplicated. I did what Mr Russ Valentine said to do
and
created a new profile. That worked! No more dups. I exported my info
from
my old computer, imported it into the new computer (via a network). In
the
Outlook Profile everything duplicated. Of course, the initial set of
folders
were in duplication to begin with. When I created a new profile, I did
the
exact same transfer of information and only 1 folder per import came up.
So
draw your own conclusions as to whether this is owner/operator error or
not.
As for me, this is a software error that needs corrected at Microsoft.

"Russ Valentine [MVP-Outlook]" wrote:

Was there some other solution you would care to include with your
explanation?
--
Russ Valentine
[MVP-Outlook]
"samareth" wrote in message
...
After reading the various posts I thought it was important to add a
top-level
post explaining what I know. The explanations provided were all wrong.
The
actual error has to do with whether Outlook 2003views the file as a one
time
source of data or if it incorrectly thinks that you will be using the
file
as
a data file in an ongoing basis. If the second choice is falsely
indicated
it
provides you with an interface for working with the folders in the
other
file. You could in theory simply drag and drop e-mails from one set of
folders to the other. This corupted setting for saved pst files also
shows
up
sometimes if you choose to Archive you Personal Folder. The fix
presented
by
others works simply because you disconnect the file from the list of
data
files Outlook thinks it needs to work.
"Doreen" wrote:

On a new computer, I have done a fresh install of Office 2003. Outlook
displays two identical copies of the Personal Folders. Changes to one
are
reflected in the duplicate. There is only one .pst file. I have
removed
and
reinstalled Outlook to no avail.

I would like to know what might be causing this duplicate folder to
display
or how it could be removed. Thank you.





  #30  
Old June 1st, 2007, 01:16 PM posted to microsoft.public.outlook.installation
C G
external usenet poster
 
Posts: 1
Default Outlook displays two identical Personal Folders

Hi!
This is more than a year after your last post and about 3 months after the
last post in this discussion. I have been through all the threads and
discussions, and am thankful for your assistance to various folk on this
problem.

I tried creating a new profile and directing my mail to it, but I still get
2 indentical Personal Folders. Is there no way out?


"Russ Valentine [MVP-Outlook]" wrote:

I quite agree. While this is not a "bug" per se in that Outlook is operating
as designed, it is a very poor design indeed. This problem has existed in
every version of Outlook, but became more pronounced in Outlook 2003 because
it was the first version that forced the creation of a new, default PST with
every new profile. Thus, every new profile is faced with the need to migrate
another PST which can only be done using the supported method of opening
another PST file and setting it as the default(and _never_ by importing and
exporting).
Migrating PST files is a real weak point in Outlook. Probably one of the
reasons it never gets corrected is that it is mostly a cosmetic problem. The
existence of a second reference to a PST file in a profile rarely if ever
causes any real problems.
--
Russ Valentine
[MVP-Outlook]
"MichelleB" wrote in message
...
I hate to bring this subject up again. But after reading all of the posts
on
this issue, is it not more than possible that Outlook 2003 has a bug in
it?
I have used Outlook since it first hit the market years ago and never had
this particular problem. We have a brand new computer, newly purchased
Office 2003 installed and guess what Outlook did. 3 Personal calanders
ghosted on top of one another. 2 Personal contacts and so forth.
Everything
is duplicated and triplicated. I did what Mr Russ Valentine said to do
and
created a new profile. That worked! No more dups. I exported my info
from
my old computer, imported it into the new computer (via a network). In
the
Outlook Profile everything duplicated. Of course, the initial set of
folders
were in duplication to begin with. When I created a new profile, I did
the
exact same transfer of information and only 1 folder per import came up.
So
draw your own conclusions as to whether this is owner/operator error or
not.
As for me, this is a software error that needs corrected at Microsoft.

"Russ Valentine [MVP-Outlook]" wrote:

Was there some other solution you would care to include with your
explanation?
--
Russ Valentine
[MVP-Outlook]
"samareth" wrote in message
...
After reading the various posts I thought it was important to add a
top-level
post explaining what I know. The explanations provided were all wrong.
The
actual error has to do with whether Outlook 2003views the file as a one
time
source of data or if it incorrectly thinks that you will be using the
file
as
a data file in an ongoing basis. If the second choice is falsely
indicated
it
provides you with an interface for working with the folders in the
other
file. You could in theory simply drag and drop e-mails from one set of
folders to the other. This corupted setting for saved pst files also
shows
up
sometimes if you choose to Archive you Personal Folder. The fix
presented
by
others works simply because you disconnect the file from the list of
data
files Outlook thinks it needs to work.
"Doreen" wrote:

On a new computer, I have done a fresh install of Office 2003. Outlook
displays two identical copies of the Personal Folders. Changes to one
are
reflected in the duplicate. There is only one .pst file. I have
removed
and
reinstalled Outlook to no avail.

I would like to know what might be causing this duplicate folder to
display
or how it could be removed. Thank you.




 




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