A Microsoft Office (Excel, Word) forum. OfficeFrustration

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » OfficeFrustration forum » Microsoft Outlook » Outlook Express
Site Map Home Register Authors List Search Today's Posts Mark Forums Read  

can't send email



 
 
Thread Tools Display Modes
  #1  
Old May 9th, 2009, 01:57 AM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
svejkat
external usenet poster
 
Posts: 2
Default can't send email

I have ver 6 of OE and I just started getting this error message:The
connection to the server has failed. Account: 'POP.WEST.COX.NET', Server:
'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E


Hw do I fix it? thanks
  #2  
Old May 9th, 2009, 02:43 AM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Bruce Hagen
external usenet poster
 
Posts: 7,956
Default can't send email

Try changing your SMTP port to 25 and see what happens. Turn off e-mail
scanning as well.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the program
and reinstall in Custom Mode and uncheck e-mail scanning when the option
arises.
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"svejkat" wrote in message
...
I have ver 6 of OE and I just started getting this error message:The
connection to the server has failed. Account: 'POP.WEST.COX.NET', Server:
'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E


Hw do I fix it? thanks


  #3  
Old May 9th, 2009, 02:48 AM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
VanguardLH[_2_]
external usenet poster
 
Posts: 4,113
Default can't send email

svejkat wrote:

I have ver 6 of OE and I just started getting this error message:The
connection to the server has failed. Account: 'POP.WEST.COX.NET', Server:
'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E

Hw do I fix it? thanks


Um, what's with the port 4500? POP normally uses port 110.

telnet POP.WEST.COX.NET 110
(responds immediately)

telnet POP.WEST.COX.NET 4500
(no response)

So when did you decide to use port 4500?
  #4  
Old May 9th, 2009, 03:10 AM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
VanguardLH[_2_]
external usenet poster
 
Posts: 4,113
Default can't send email

VanguardLH wrote:

svejkat wrote:

I have ver 6 of OE and I just started getting this error message:The
connection to the server has failed. Account: 'POP.WEST.COX.NET', Server:
'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E

Hw do I fix it? thanks


Um, what's with the port 4500? POP normally uses port 110.

telnet POP.WEST.COX.NET 110
(responds immediately)

telnet POP.WEST.COX.NET 4500
(no response)

So when did you decide to use port 4500?


Oops, the POP part was in what you named the account (which you let
default to the POP server's name). The server you have problems with is
their SMTP mail host. The de facto port for SMTP is 25 (although an RFC
in 1998 changed it to 537 for end-user clients). So try 25 or 537. Of
what I saw in their web help pages, they don't specify the port so they
are defaulting to whatever default the e-mail client uses, and
traditionally that has been port 25 for SMTP.

telnet SMTP.WEST.COX.NET 4500
(no response)

telnet SMTP.WEST.COX.NET 25
(no response)

telnet SMTP.WEST.COX.NET 537
(no response)

Hmm, have you called Cox tech support to ask if this particular mail
host is operational?

I later found http://support.cox.com/sdccommon/asp...ntredirect.asp
which says to enable SSL on the outbound connection (to SMTP) and to use
port 465. I can't do SSL using telnet or go through the handshaking
process, so try enabling SSL on the SMTP connection and specify port
465.

Port 4500 was such a weird port number that it stuck out as probably the
cause of your problem. I've never heard of an SMTP mail host using that
port. You sure that you didn't install some anti-spam or anti-malware
program that acts like a proxy and modifies the account settings in OE?
That is, the anti-whatever program is running a local proxy that listens
on port 4500 and changes OE to use that port to go through their proxy
(and the proxy then goes to the real mail host).
  #5  
Old May 9th, 2009, 08:22 AM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
PA Bear [MS MVP]
external usenet poster
 
Posts: 2,690
Default can't send email

Contact your ISP. I can't imagine the proper Outgoing (SMTP) Port would be
4500.

svejkat wrote:
I have ver 6 of OE and I just started getting this error message:The
connection to the server has failed. Account: 'POP.WEST.COX.NET', Server:
'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E


Hw do I fix it? thanks


  #6  
Old May 10th, 2009, 06:42 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
svejkat
external usenet poster
 
Posts: 2
Default can't send email

Thanks to all. I called COX and the walked me thru the fix.

"PA Bear [MS MVP]" wrote:

Contact your ISP. I can't imagine the proper Outgoing (SMTP) Port would be
4500.

svejkat wrote:
I have ver 6 of OE and I just started getting this error message:The
connection to the server has failed. Account: 'POP.WEST.COX.NET', Server:
'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E


Hw do I fix it? thanks



  #7  
Old May 10th, 2009, 09:08 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
PA Bear [MS MVP]
external usenet poster
 
Posts: 2,690
Default can't send email

YW & thanks for the feedback.

svejkat wrote:
Thanks to all. I called COX and the walked me thru the fix.

"PA Bear [MS MVP]" wrote:

Contact your ISP. I can't imagine the proper Outgoing (SMTP) Port would
be
4500.

svejkat wrote:
I have ver 6 of OE and I just started getting this error message:The
connection to the server has failed. Account: 'POP.WEST.COX.NET',
Server:
'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E


Hw do I fix it? thanks


  #8  
Old May 11th, 2009, 07:46 AM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
NormanM[_2_]
external usenet poster
 
Posts: 75
Default can't send email

On Fri, 8 May 2009 21:10:08 -0500, VanguardLH wrote:

The de facto port for SMTP is 25 (although an RFC
in 1998 changed it to 537 for end-user clients). So try 25 or 537.


587, not 537!

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
  #9  
Old May 11th, 2009, 01:20 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
VanguardLH[_2_]
external usenet poster
 
Posts: 4,113
Default can't send email

NormanM wrote:

On Fri, 8 May 2009 21:10:08 -0500, VanguardLH wrote:

The de facto port for SMTP is 25 (although an RFC
in 1998 changed it to 537 for end-user clients). So try 25 or 537.


587, not 537!


Yep, you're right. It responds on 587.
  #10  
Old May 19th, 2009, 07:45 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
vajiheh
external usenet poster
 
Posts: 5
Default can't send email


"svejkat" wrote in message
...
I have ver 6 of OE and I just started getting this error message:The
connection to the server has failed. Account: 'POP.WEST.COX.NET', Server:
'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E


Hw do I fix it? thanks



 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 11:50 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 OfficeFrustration.
The comments are property of their posters.