Can't send largish email using dial-up connection

I've had a look at this article, Michael. However, the Registry key
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\Class\Net\ quoted in
the article has many many sub-keys listed under Services, but Class is not
one of them. Any thoughts as to why that might be so?

I'm using WinXP Home SP2, IE7 and OE6.

Lindsay Graham

"Michael Santovec" wrote in message
...
Take a look at
Outlook or Outlook Express Hangs After You Send an E-Mail Message That Has
an Attachment
http://support.microsoft.com/?kbid=315008


Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Lindsay Graham" wrote in message
...
Thanks for the various suggestions.

I use an anti-virus program, but the email checking element is turned off
(and has been for many moons, as has often been suggested in this
newsgroup).

I tried setting the Server Timeout to 5 minutes, but the only difference
is that the OE message now says ""Your SMTP server has not responded for
300 seconds ..." g.

I then tried the option 'Break apart messages larger than ... KB" with
150KB and then 100KB, but still it appears to get about 1/4 of the way
through the first Part, then stops until the dreaded timeout message
appears after 5 minutes.

Any other ideas, please?

Lindsay Graham


"Frank Slootweg" wrote in message
...
[microsoft.public.outlookexpress.general removed from Newsgroups:.
AFAICT there is no such newsgroup (and my News server doesn't allow
crossposting to groups which it doesn't carry).]

Bruce Hagen wrote:
That's not all that large even for Dial-up.

Not large, but probably too time-consuming.

275KByte is 275 * 10 = 2750 Kbit. At 56Kbit/sec (*maximum* modem
speed) that is 49 seconds. As his time-out is only 60 seconds, that is
easily reached if the *throughput* is less than 56Kbit or/and the modem
speed is lower than 56Kbit.

While I take your word for it that anti-virus scanning is often the
cause, in this case it is wise to *also* make the time-out bigger:

Tools - Accounts... - click on the applicable Mail account -
Properties - Advanced - set the "Server Timeouts" to "Long" (5
minutes).

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting
changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Accounts | Mail | Properties | Advanced, move the Time-out
slider
all the way to the right, (5 minutes).
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Lindsay Graham" wrote in message
...
I'm currently using a dial-up connection, as I am temporarily in
Perth.
I've tried many times to send 2 emails with attachments of 195KB and
275KB. Every time it fails and I keep getting messages saying that
"Your
SMTP server has not responded for 60 seconds ..."

Does anybody have any suggestions about what is causing this? I'm
using
OE 6.0 and have no problem sending smaller emails (such as this
post).

Lindsay Graham
Canberra, Australia

Create a new identity and test it. Other than that, I would put this on hold
until you get Broadband.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Lindsay Graham" wrote in message
...
Thanks again, Bruce. I've tried both your suggestions (ie, deleting the
Outbox and Sent Items) but to no avail. Having seen your general
precautions in this newsgroup from time to time (and similar from others),
I comply with them all, particularly as I have a very big Message Store
with many many folders.

I'm exhausted trying to sort out this problem, and seem to be getting
nowhere fast. In a few days, I should be able to connect via broadband,
and I'll see if that makes any difference. In the meantime, any other
suggestions? (or are you exhausted too?g)

Lindsay Graham

"Bruce Hagen" wrote in message
...
Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must
enable Show Hidden Files and Folders under Start | Control Panel | Folder
Options Icon | View, or in Windows Explorer | Tools | Folder Options |
View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user
created folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs and causes a multitude of problems
such as time-outs and account setting changes. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Lindsay Graham" wrote in message
...
Thanks for the various suggestions.

I use an anti-virus program, but the email checking element is turned
off (and has been for many moons, as has often been suggested in this
newsgroup).

I tried setting the Server Timeout to 5 minutes, but the only difference
is that the OE message now says ""Your SMTP server has not responded for
300 seconds ..." g.

I then tried the option 'Break apart messages larger than ... KB" with
150KB and then 100KB, but still it appears to get about 1/4 of the way
through the first Part, then stops until the dreaded timeout message
appears after 5 minutes.

Any other ideas, please?

Lindsay Graham


"Frank Slootweg" wrote in message
...
[microsoft.public.outlookexpress.general removed from Newsgroups:.
AFAICT there is no such newsgroup (and my News server doesn't allow
crossposting to groups which it doesn't carry).]

Bruce Hagen wrote:
That's not all that large even for Dial-up.

Not large, but probably too time-consuming.

275KByte is 275 * 10 = 2750 Kbit. At 56Kbit/sec (*maximum* modem
speed) that is 49 seconds. As his time-out is only 60 seconds, that is
easily reached if the *throughput* is less than 56Kbit or/and the modem
speed is lower than 56Kbit.

While I take your word for it that anti-virus scanning is often the
cause, in this case it is wise to *also* make the time-out bigger:

Tools - Accounts... - click on the applicable Mail account -
Properties - Advanced - set the "Server Timeouts" to "Long" (5
minutes).

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting
changes
and has even been responsible for lose of messages. Your up-to-date
A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Accounts | Mail | Properties | Advanced, move the Time-out
slider
all the way to the right, (5 minutes).
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Lindsay Graham" wrote in message
...
I'm currently using a dial-up connection, as I am temporarily in
Perth.
I've tried many times to send 2 emails with attachments of 195KB and
275KB. Every time it fails and I keep getting messages saying that
"Your
SMTP server has not responded for 60 seconds ..."

Does anybody have any suggestions about what is causing this? I'm
using
OE 6.0 and have no problem sending smaller emails (such as this
post).

Lindsay Graham
Canberra, Australia

It appears that the dial-up section of that article applies to Win98.
I've done some digging, but haven't been able to identify how to change
the MTU for dial-up in XP.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Lindsay Graham" wrote in message
...
I've had a look at this article, Michael. However, the Registry key
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\Class\Net\ quoted
in
the article has many many sub-keys listed under Services, but Class is
not one of them. Any thoughts as to why that might be so?

I'm using WinXP Home SP2, IE7 and OE6.

Lindsay Graham

"Michael Santovec" wrote in message
...
Take a look at
Outlook or Outlook Express Hangs After You Send an E-Mail Message
That Has
an Attachment
http://support.microsoft.com/?kbid=315008


Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Lindsay Graham" wrote in message
...
Thanks for the various suggestions.

I use an anti-virus program, but the email checking element is
turned off
(and has been for many moons, as has often been suggested in this
newsgroup).

I tried setting the Server Timeout to 5 minutes, but the only
difference
is that the OE message now says ""Your SMTP server has not responded
for
300 seconds ..." g.

I then tried the option 'Break apart messages larger than ... KB"
with
150KB and then 100KB, but still it appears to get about 1/4 of the
way
through the first Part, then stops until the dreaded timeout message
appears after 5 minutes.

Any other ideas, please?

Lindsay Graham


"Frank Slootweg" wrote in message
...
[microsoft.public.outlookexpress.general removed from Newsgroups:.
AFAICT there is no such newsgroup (and my News server doesn't allow
crossposting to groups which it doesn't carry).]

Bruce Hagen wrote:
That's not all that large even for Dial-up.

Not large, but probably too time-consuming.

275KByte is 275 * 10 = 2750 Kbit. At 56Kbit/sec (*maximum* modem
speed) that is 49 seconds. As his time-out is only 60 seconds, that
is
easily reached if the *throughput* is less than 56Kbit or/and the
modem
speed is lower than 56Kbit.

While I take your word for it that anti-virus scanning is often
the
cause, in this case it is wise to *also* make the time-out bigger:

Tools - Accounts... - click on the applicable Mail account -
Properties - Advanced - set the "Server Timeouts" to "Long" (5
minutes).

Turn off e-mail scanning in your anti-virus program. It is a
redundant
layer
of protection that eats up CPUs, slows down sending and receiving,
and
causes a multitude of problems such as time-outs, account setting
changes
and has even been responsible for lose of messages. Your
up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Accounts | Mail | Properties | Advanced, move the
Time-out
slider
all the way to the right, (5 minutes).
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Lindsay Graham" wrote in message
...
I'm currently using a dial-up connection, as I am temporarily in
Perth.
I've tried many times to send 2 emails with attachments of 195KB
and
275KB. Every time it fails and I keep getting messages saying
that
"Your
SMTP server has not responded for 60 seconds ..."

Does anybody have any suggestions about what is causing this?
I'm
using
OE 6.0 and have no problem sending smaller emails (such as this
post).

Lindsay Graham
Canberra, Australia

"Michael Santovec" wrote in message ...
It appears that the dial-up section of that article applies to Win98.
I've done some digging, but haven't been able to identify how to change
the MTU for dial-up in XP.


Using wrong keywords? EG


titleHow to Troubleshoot Black Hole Router Issues/title
http://support.microsoft.com/kb/314825

(Live Search for
intitle:black intitle:hole site:support.microsoft.com
)



---

I found that article, but wasn't sure that it applies to dial-up
connection, which is what the original poster is using.

I have a dial-up connection and just tried working through it but didn't
get the results the article mentions. But it's very convoluted and
maybe I just got confused.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Robert Aldwinckle" wrote in message
...
"Michael Santovec" wrote in message
...
It appears that the dial-up section of that article applies to Win98.
I've done some digging, but haven't been able to identify how to
change
the MTU for dial-up in XP.


Using wrong keywords? EG


titleHow to Troubleshoot Black Hole Router Issues/title
http://support.microsoft.com/kb/314825

(Live Search for
intitle:black intitle:hole site:support.microsoft.com
)



---