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Disappearing images on Outlook Express 6
This is my first message to this group so I hope I have the right one for
this sort of question. I have an unfamiliar problem with Outlook Express 6 that I cannot solve. Nearly all my emails from commercial sources to which I subscribe have suddenly stopped showing any images - but I can see the text. But, very occasionally after a minute or so the images will appear. Yet the images are there all right because I can frequently copy and paste them into another programme where they do show themselves - but not always. In addition, if these images are hyperlinks then they work even though I cannot see the image but just the curser turning into a hand when it hovers over the invisible image. So I have 1.. Sent images, JPG and GIF to myself and they work. 2.. Got friends to send me images and they work. 3.. I have checked TOOLS/OPTIONS/SECURITY to make sure that the BOX "Do not allow attachments to be opened that could potentially be a virus" is unchecked. 4.. I have turned off my Norton email protection. Then I ran out of ideas. So can anyone suggest what the problem is please? I use Win 2000. Yes I know it's out of date, but just haven't got round to changing it. Many thanks Baz |
#2
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Disappearing images on Outlook Express 6
What kind of Internet connection do you have?
Often commercial e-mails do not include the images with the message. Instead, in the HTML code is a link to the image on a web server. When you open the message, OE will then start downloading the images. If you have a dial-up connection that could take a minute or two or longer if the images are large. Sometimes the server is busy and the image download may fail. If you look at the Message Source (Ctrl-F3) you can see if the images are encoded at the end of the message (will look like lines and lines of random letters and numbers). For some additional information, see: Decoding Internet Attachments - A Tutorial http://pages.prodigy.net/michael_santovec/decode.htm -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "david bazley" wrote in message ... This is my first message to this group so I hope I have the right one for this sort of question. I have an unfamiliar problem with Outlook Express 6 that I cannot solve. Nearly all my emails from commercial sources to which I subscribe have suddenly stopped showing any images - but I can see the text. But, very occasionally after a minute or so the images will appear. Yet the images are there all right because I can frequently copy and paste them into another programme where they do show themselves - but not always. In addition, if these images are hyperlinks then they work even though I cannot see the image but just the curser turning into a hand when it hovers over the invisible image. So I have 1.. Sent images, JPG and GIF to myself and they work. 2.. Got friends to send me images and they work. 3.. I have checked TOOLS/OPTIONS/SECURITY to make sure that the BOX "Do not allow attachments to be opened that could potentially be a virus" is unchecked. 4.. I have turned off my Norton email protection. Then I ran out of ideas. So can anyone suggest what the problem is please? I use Win 2000. Yes I know it's out of date, but just haven't got round to changing it. Many thanks Baz |
#3
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Disappearing images on Outlook Express 6
"david bazley" ... This is my first message to this group so I hope I have the right one for this sort of question. I have an unfamiliar problem with Outlook Express 6 that I cannot solve. Nearly all my emails from commercial sources to which I subscribe have suddenly stopped showing any images - but I can see the text. But, very occasionally after a minute or so the images will appear. Yet the images are there all right because I can frequently copy and paste them into another programme where they do show themselves - but not always. In addition, if these images are hyperlinks then they work even though I cannot see the image but just the curser turning into a hand when it hovers over the invisible image. So I have 1.. Sent images, JPG and GIF to myself and they work. 2.. Got friends to send me images and they work. 3.. I have checked TOOLS/OPTIONS/SECURITY to make sure that the BOX "Do not allow attachments to be opened that could potentially be a virus" is unchecked. 4.. I have turned off my Norton email protection. Then I ran out of ideas. So can anyone suggest what the problem is please? I use Win 2000. Yes I know it's out of date, but just haven't got round to changing it. Many thanks Baz |
#4
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Disappearing images on Outlook Express 6
Thanks for your suggestion Mike.
I have broadband and have been using it successfully and virtually trouble free for some years now. Now I have now lost all images altogether on my emails and just get text. So the problem appears to be increasing. I have reinstalled my MS browser with no effect. Could this be down to NTL who have got their server in a twist? Or is their suddenly some problem with using Firefox and Outlook Express 6 together? I don't know because I don't know how the mechanism of getting images into emails works. So I'm groping in the dark. I am going to take the liberty of sending you direct a typical source message copied into MS Word. In this I can spot jpg and gif images but they are not getting onto the page. Cannot tell why. This is very good of you to help in this way, I much appreciate it, the NTL Help Desk is of no use whatsoever. Baz "Michael Santovec" wrote in message ... What kind of Internet connection do you have? Often commercial e-mails do not include the images with the message. Instead, in the HTML code is a link to the image on a web server. When you open the message, OE will then start downloading the images. If you have a dial-up connection that could take a minute or two or longer if the images are large. Sometimes the server is busy and the image download may fail. If you look at the Message Source (Ctrl-F3) you can see if the images are encoded at the end of the message (will look like lines and lines of random letters and numbers). For some additional information, see: Decoding Internet Attachments - A Tutorial http://pages.prodigy.net/michael_santovec/decode.htm -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "david bazley" wrote in message ... This is my first message to this group so I hope I have the right one for this sort of question. I have an unfamiliar problem with Outlook Express 6 that I cannot solve. Nearly all my emails from commercial sources to which I subscribe have suddenly stopped showing any images - but I can see the text. But, very occasionally after a minute or so the images will appear. Yet the images are there all right because I can frequently copy and paste them into another programme where they do show themselves - but not always. In addition, if these images are hyperlinks then they work even though I cannot see the image but just the curser turning into a hand when it hovers over the invisible image. So I have 1.. Sent images, JPG and GIF to myself and they work. 2.. Got friends to send me images and they work. 3.. I have checked TOOLS/OPTIONS/SECURITY to make sure that the BOX "Do not allow attachments to be opened that could potentially be a virus" is unchecked. 4.. I have turned off my Norton email protection. Then I ran out of ideas. So can anyone suggest what the problem is please? I use Win 2000. Yes I know it's out of date, but just haven't got round to changing it. Many thanks Baz |
#5
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Disappearing images on Outlook Express 6
There is a setting in OE at Tools, Options, Read, Read All messages in
Plain Text that would prevent the images from showing. But if you had that setting, you would see an HTML attachment to the message. You also mentioned that in some cases the images show up after a minute or two. That wouldn't happen if you had the read in plain text setting. All the images in that message (that you sent me) are links to a web server. So the images don't arrive with the message. Instead they get downloaded when the message is opened. Do you see a box with a Red X in it where the images are supposed to be? If could be a problem with the web server. If it is overloaded, and OE doesn't get prompt response from the server, it will give up on downloading the images. You might also check if you have recently installed or updated some security software, it could be blocking images. Other potential problem causes include: - Image preview stops working http://www.insideoe.com/problems/bugs.htm#nopreview - Hotbar can cause image problems http://www.thundercloud.net/help/hotbar-is-spyware.htm - Another possible cause of problems is a corrupted cache. Try clearing it. IE5+: Tools, Internet Options, General, Temporary Internet Files, Delete Files Also see: Temporary Internet Files Use More Disk Space Than Specified http://support.microsoft.com/?kbid=301057 As for the Word doc that you sent, it would have been easier to read is you had pasted into a Notepad text file. Or even better would have been a simple Message, Forward as ATTACHMENT. -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "david bazley" wrote in message ... Thanks for your suggestion Mike. I have broadband and have been using it successfully and virtually trouble free for some years now. Now I have now lost all images altogether on my emails and just get text. So the problem appears to be increasing. I have reinstalled my MS browser with no effect. Could this be down to NTL who have got their server in a twist? Or is their suddenly some problem with using Firefox and Outlook Express 6 together? I don't know because I don't know how the mechanism of getting images into emails works. So I'm groping in the dark. I am going to take the liberty of sending you direct a typical source message copied into MS Word. In this I can spot jpg and gif images but they are not getting onto the page. Cannot tell why. This is very good of you to help in this way, I much appreciate it, the NTL Help Desk is of no use whatsoever. Baz "Michael Santovec" wrote in message ... What kind of Internet connection do you have? Often commercial e-mails do not include the images with the message. Instead, in the HTML code is a link to the image on a web server. When you open the message, OE will then start downloading the images. If you have a dial-up connection that could take a minute or two or longer if the images are large. Sometimes the server is busy and the image download may fail. If you look at the Message Source (Ctrl-F3) you can see if the images are encoded at the end of the message (will look like lines and lines of random letters and numbers). For some additional information, see: Decoding Internet Attachments - A Tutorial http://pages.prodigy.net/michael_santovec/decode.htm -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "david bazley" wrote in message ... This is my first message to this group so I hope I have the right one for this sort of question. I have an unfamiliar problem with Outlook Express 6 that I cannot solve. Nearly all my emails from commercial sources to which I subscribe have suddenly stopped showing any images - but I can see the text. But, very occasionally after a minute or so the images will appear. Yet the images are there all right because I can frequently copy and paste them into another programme where they do show themselves - but not always. In addition, if these images are hyperlinks then they work even though I cannot see the image but just the curser turning into a hand when it hovers over the invisible image. So I have 1.. Sent images, JPG and GIF to myself and they work. 2.. Got friends to send me images and they work. 3.. I have checked TOOLS/OPTIONS/SECURITY to make sure that the BOX "Do not allow attachments to be opened that could potentially be a virus" is unchecked. 4.. I have turned off my Norton email protection. Then I ran out of ideas. So can anyone suggest what the problem is please? I use Win 2000. Yes I know it's out of date, but just haven't got round to changing it. Many thanks Baz |
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