Error: could not find a contact with this e-mail address

I have Outlook 2003, running standalone on a PC. I have created a secondary
contacts folder so store specific contacts. I moved( dragged and dropped
)some of my contacts to the subfolder. Now the problem is if I:
1) open an email message
2) right-click the "From:" email address:
3) select "Lookup Outlook Contact"
4) I get the error: "could not find a contact with this e-mail address"
Even though this contact exists in the sub folder.

What gives?

Did you enable the subfolder as an email address book?
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
I have Outlook 2003, running standalone on a PC. I have created a
secondary
contacts folder so store specific contacts. I moved( dragged and dropped
)some of my contacts to the subfolder. Now the problem is if I:
1) open an email message
2) right-click the "From:" email address:
3) select "Lookup Outlook Contact"
4) I get the error: "could not find a contact with this e-mail address"
Even though this contact exists in the sub folder.

What gives?

Yes. Thanks.

"Russ Valentine [MVP-Outlook]" wrote:

Did you enable the subfolder as an email address book?
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
I have Outlook 2003, running standalone on a PC. I have created a
secondary
contacts folder so store specific contacts. I moved( dragged and dropped
)some of my contacts to the subfolder. Now the problem is if I:
1) open an email message
2) right-click the "From:" email address:
3) select "Lookup Outlook Contact"
4) I get the error: "could not find a contact with this e-mail address"
Even though this contact exists in the sub folder.

What gives?

If you did so correctly, Outlook would find the Contact. If it can't, you
need to reset the Outlook Address Book service by removing it from your
profile, restarting Outlook, and adding it back. Restart again.
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
news
Yes. Thanks.

"Russ Valentine [MVP-Outlook]" wrote:

Did you enable the subfolder as an email address book?
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
I have Outlook 2003, running standalone on a PC. I have created a
secondary
contacts folder so store specific contacts. I moved( dragged and
dropped
)some of my contacts to the subfolder. Now the problem is if I:
1) open an email message
2) right-click the "From:" email address:
3) select "Lookup Outlook Contact"
4) I get the error: "could not find a contact with this e-mail address"
Even though this contact exists in the sub folder.

What gives?

I removed and re-added the address book and that did not fix it. Have you
tried to verify the symptom by:
1) Create a subfolder say “NewSub�, set it to “Show this folder as an
e-mail address book�
2) take an email in your inbox and rightclick the name and and select Add
to Outlook Contacts. This puts it in your top level folder “Contacts�.
3) Then go to your Contacts and drag the added contact from the top level
folder to “NewSub�
4) Go back to the original email message and rightclick the name and select
Lookup Outlook Contact.
5) I still get “Could not find a contact with this e-mail address�



"Russ Valentine [MVP-Outlook]" wrote:

If you did so correctly, Outlook would find the Contact. If it can't, you
need to reset the Outlook Address Book service by removing it from your
profile, restarting Outlook, and adding it back. Restart again.
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
news
Yes. Thanks.

"Russ Valentine [MVP-Outlook]" wrote:

Did you enable the subfolder as an email address book?
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
I have Outlook 2003, running standalone on a PC. I have created a
secondary
contacts folder so store specific contacts. I moved( dragged and
dropped
)some of my contacts to the subfolder. Now the problem is if I:
1) open an email message
2) right-click the "From:" email address:
3) select "Lookup Outlook Contact"
4) I get the error: "could not find a contact with this e-mail address"
Even though this contact exists in the sub folder.

What gives?

Can't repro.
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
I removed and re-added the address book and that did not fix it. Have you
tried to verify the symptom by:
1) Create a subfolder say “NewSub�, set it to “Show this folder as an
e-mail address book�
2) take an email in your inbox and rightclick the name and and select Add
to Outlook Contacts. This puts it in your top level folder “Contacts�.
3) Then go to your Contacts and drag the added contact from the top level
folder to “NewSub�
4) Go back to the original email message and rightclick the name and
select
Lookup Outlook Contact.
5) I still get “Could not find a contact with this e-mail address�



"Russ Valentine [MVP-Outlook]" wrote:

If you did so correctly, Outlook would find the Contact. If it can't, you
need to reset the Outlook Address Book service by removing it from your
profile, restarting Outlook, and adding it back. Restart again.
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
news
Yes. Thanks.

"Russ Valentine [MVP-Outlook]" wrote:

Did you enable the subfolder as an email address book?
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
I have Outlook 2003, running standalone on a PC. I have created a
secondary
contacts folder so store specific contacts. I moved( dragged and
dropped
)some of my contacts to the subfolder. Now the problem is if I:
1) open an email message
2) right-click the "From:" email address:
3) select "Lookup Outlook Contact"
4) I get the error: "could not find a contact with this e-mail
address"
Even though this contact exists in the sub folder.

What gives?

Wait. You're R clicking on the address in an email _after_ you deliberately
moved the Contact to which it resolved? I would expect that behavior.
Search for the Contact. Does it appear? If so, Outlook is working.
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
I removed and re-added the address book and that did not fix it. Have you
tried to verify the symptom by:
1) Create a subfolder say “NewSub�, set it to “Show this folder as an
e-mail address book�
2) take an email in your inbox and rightclick the name and and select Add
to Outlook Contacts. This puts it in your top level folder “Contacts�.
3) Then go to your Contacts and drag the added contact from the top level
folder to “NewSub�
4) Go back to the original email message and rightclick the name and
select
Lookup Outlook Contact.
5) I still get “Could not find a contact with this e-mail address�



"Russ Valentine [MVP-Outlook]" wrote:

If you did so correctly, Outlook would find the Contact. If it can't, you
need to reset the Outlook Address Book service by removing it from your
profile, restarting Outlook, and adding it back. Restart again.
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
news
Yes. Thanks.

"Russ Valentine [MVP-Outlook]" wrote:

Did you enable the subfolder as an email address book?
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
I have Outlook 2003, running standalone on a PC. I have created a
secondary
contacts folder so store specific contacts. I moved( dragged and
dropped
)some of my contacts to the subfolder. Now the problem is if I:
1) open an email message
2) right-click the "From:" email address:
3) select "Lookup Outlook Contact"
4) I get the error: "could not find a contact with this e-mail
address"
Even though this contact exists in the sub folder.

What gives?

It appears if I change the "Search In" folder to the new subfolder. It does
not find it if I leave the "Search In" set to "Contacts".

"Russ Valentine [MVP-Outlook]" wrote:

Wait. You're R clicking on the address in an email _after_ you deliberately
moved the Contact to which it resolved? I would expect that behavior.
Search for the Contact. Does it appear? If so, Outlook is working.
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
I removed and re-added the address book and that did not fix it. Have you
tried to verify the symptom by:
1) Create a subfolder say “NewSub�, set it to “Show this folder as an
e-mail address book�
2) take an email in your inbox and rightclick the name and and select Add
to Outlook Contacts. This puts it in your top level folder “Contacts�.
3) Then go to your Contacts and drag the added contact from the top level
folder to “NewSub�
4) Go back to the original email message and rightclick the name and
select
Lookup Outlook Contact.
5) I still get “Could not find a contact with this e-mail address�



"Russ Valentine [MVP-Outlook]" wrote:

If you did so correctly, Outlook would find the Contact. If it can't, you
need to reset the Outlook Address Book service by removing it from your
profile, restarting Outlook, and adding it back. Restart again.
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
news Yes. Thanks.

"Russ Valentine [MVP-Outlook]" wrote:

Did you enable the subfolder as an email address book?
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
I have Outlook 2003, running standalone on a PC. I have created a
secondary
contacts folder so store specific contacts. I moved( dragged and
dropped
)some of my contacts to the subfolder. Now the problem is if I:
1) open an email message
2) right-click the "From:" email address:
3) select "Lookup Outlook Contact"
4) I get the error: "could not find a contact with this e-mail
address"
Even though this contact exists in the sub folder.

What gives?

BTW: Yes, I am R clicking after I have deliberately moved the contact into
the new subfolder.

"lee" wrote:

It appears if I change the "Search In" folder to the new subfolder. It does
not find it if I leave the "Search In" set to "Contacts".

"Russ Valentine [MVP-Outlook]" wrote:

Wait. You're R clicking on the address in an email _after_ you deliberately
moved the Contact to which it resolved? I would expect that behavior.
Search for the Contact. Does it appear? If so, Outlook is working.
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
I removed and re-added the address book and that did not fix it. Have you
tried to verify the symptom by:
1) Create a subfolder say “NewSub�, set it to “Show this folder as an
e-mail address book�
2) take an email in your inbox and rightclick the name and and select Add
to Outlook Contacts. This puts it in your top level folder “Contacts�.
3) Then go to your Contacts and drag the added contact from the top level
folder to “NewSub�
4) Go back to the original email message and rightclick the name and
select
Lookup Outlook Contact.
5) I still get “Could not find a contact with this e-mail address�



"Russ Valentine [MVP-Outlook]" wrote:

If you did so correctly, Outlook would find the Contact. If it can't, you
need to reset the Outlook Address Book service by removing it from your
profile, restarting Outlook, and adding it back. Restart again.
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
news Yes. Thanks.

"Russ Valentine [MVP-Outlook]" wrote:

Did you enable the subfolder as an email address book?
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
I have Outlook 2003, running standalone on a PC. I have created a
secondary
contacts folder so store specific contacts. I moved( dragged and
dropped
)some of my contacts to the subfolder. Now the problem is if I:
1) open an email message
2) right-click the "From:" email address:
3) select "Lookup Outlook Contact"
4) I get the error: "could not find a contact with this e-mail
address"
Even though this contact exists in the sub folder.

What gives?

Behaving as designed. Contact Lookup and autoresolution will function
normally with the next message you receive from that recipient. The "Find"
function requires you to designate the Folder to be searched.
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
BTW: Yes, I am R clicking after I have deliberately moved the contact into
the new subfolder.

"lee" wrote:

It appears if I change the "Search In" folder to the new subfolder. It
does
not find it if I leave the "Search In" set to "Contacts".

"Russ Valentine [MVP-Outlook]" wrote:

Wait. You're R clicking on the address in an email _after_ you
deliberately
moved the Contact to which it resolved? I would expect that behavior.
Search for the Contact. Does it appear? If so, Outlook is working.
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
I removed and re-added the address book and that did not fix it. Have
you
tried to verify the symptom by:
1) Create a subfolder say "NewSub", set it to "Show this folder as
an
e-mail address book"
2) take an email in your inbox and rightclick the name and and
select Add
to Outlook Contacts. This puts it in your top level folder
"Contacts".
3) Then go to your Contacts and drag the added contact from the top
level
folder to "NewSub"
4) Go back to the original email message and rightclick the name and
select
Lookup Outlook Contact.
5) I still get "Could not find a contact with this e-mail address"



"Russ Valentine [MVP-Outlook]" wrote:

If you did so correctly, Outlook would find the Contact. If it
can't, you
need to reset the Outlook Address Book service by removing it from
your
profile, restarting Outlook, and adding it back. Restart again.
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
news Yes. Thanks.

"Russ Valentine [MVP-Outlook]" wrote:

Did you enable the subfolder as an email address book?
--
Russ Valentine
[MVP-Outlook]
"lee" wrote in message
...
I have Outlook 2003, running standalone on a PC. I have created
a
secondary
contacts folder so store specific contacts. I moved( dragged
and
dropped
)some of my contacts to the subfolder. Now the problem is if
I:
1) open an email message
2) right-click the "From:" email address:
3) select "Lookup Outlook Contact"
4) I get the error: "could not find a contact with this e-mail
address"
Even though this contact exists in the sub folder.

What gives?