Contacts? Address book?

Are each of the subfolders marked as an address book? Right click on each,
choose Properties and go to the Outlook Address Book tab

"firepastor" wrote in message
...
Sue,

When I created contacts, I did not make separate contact folders but a
series of sub-folders under the contacts folder. Might this be why I
cannot
make your answer work? I have checked the Outlook Address Book box but
the
Address Book shows no entries.

If I understand your (Sue') reply correctly, the two entries (i.e., Outlook
Address Book and Contacts) are not a list of two choices but a hierarchy
where the Outlook Address Book happens to only contain a single item
(Contacts)? I guess I hadn't noticed the indentation!

Having now mastered how to mark an Outlook contacts folder "Show this folder
as an e-mail Address Book" I've got what seems to me to be a related question:
How do I get the items that are visible in Outlook's "Address Book" to be
available to other programs such as the Microsoft Fax Console? I've read
lots of threads, etc., and have found clues (WAB/Windows Address Book versus
OAB/Outlook Address Book, etc.) -- some of which may be irrelevant to Outlook
2003 (which is what I'm using) -- but I haven't been able to configure the
Fax Console to use the Outlook Address Book. Help?


"Sue Mosher [MVP-Outlook]" wrote:
There is no choice. Outlook Address Book contains only address lists built
from your contacts folders, not individual entries. If you had 10 contacts
folders that you wanted to see in the Outlook Address Book, it would have 10
different lists underneath it.
--
Sue Mosher, Outlook MVP

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"ajgmisc" wrote in message ...
If I understand your (Sue') reply correctly, the two entries (i.e., Outlook
Address Book and Contacts) are not a list of two choices but a hierarchy
where the Outlook Address Book happens to only contain a single item
(Contacts)? I guess I hadn't noticed the indentation!

Yes, that's exactly write.

Having now mastered how to mark an Outlook contacts folder "Show this folder
as an e-mail Address Book" I've got what seems to me to be a related question:
How do I get the items that are visible in Outlook's "Address Book" to be
available to other programs such as the Microsoft Fax Console?

That would be something for the people who write the Fax Console software to work out, I'm afraid. It's not something that Outlook controls.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

Whenever you set Outlook to be your default Contact List manager for your
operating system (Control Panel Internet Options Programs), Windows XP
Fax will use your Outlook Address Book.

--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...
If I understand your (Sue') reply correctly, the two entries (i.e.,
Outlook
Address Book and Contacts) are not a list of two choices but a hierarchy
where the Outlook Address Book happens to only contain a single item
(Contacts)? I guess I hadn't noticed the indentation!

Having now mastered how to mark an Outlook contacts folder "Show this
folder
as an e-mail Address Book" I've got what seems to me to be a related
question:
How do I get the items that are visible in Outlook's "Address Book" to be
available to other programs such as the Microsoft Fax Console? I've read
lots of threads, etc., and have found clues (WAB/Windows Address Book
versus
OAB/Outlook Address Book, etc.) -- some of which may be irrelevant to
Outlook
2003 (which is what I'm using) -- but I haven't been able to configure the
Fax Console to use the Outlook Address Book. Help?


"Sue Mosher [MVP-Outlook]" wrote:
There is no choice. Outlook Address Book contains only address lists
built
from your contacts folders, not individual entries. If you had 10
contacts
folders that you wanted to see in the Outlook Address Book, it would have
10
different lists underneath it.
--
Sue Mosher, Outlook MVP

I checked the setting that Russ specified and found that "Contact List" was
already set to "Microsoft Office Outlook."

I tried changing it to the other choice ("Address Book"), applying the
change, and then changing it back to see if that might give things a kick in
the right direction, but Fax Console still seems to be looking at the address
book associated with a Windows program named "Address Book" (and that address
book is empty).

I'm considering removing (uninstalling) the Windows component named "Fax
Services" and then adding it back again because I seem to remember making
some choices when I added Fax Services originally that were relevant to my
current problem. However, I'm not planning to do that until I hear back from
others.

At one time, I had the Fax Console showing me the Outlook Address Book. I
believe (but am not 100% sure) that things went amiss either when I installed
a Microsoft update for Outlook or when I converted from the old format .pst
file to the format introduced with Outlook 2003. I don't know if this is
relevant, but "About" in Fax Console shows it to be Version 5.1 (build
2600.xpsp_sp2_gdr.050301-1519: Service Pack 2).


"Russ Valentine [MVP-Outlook]" wrote:

Whenever you set Outlook to be your default Contact List manager for your
operating system (Control Panel Internet Options Programs), Windows XP
Fax will use your Outlook Address Book.

--
Russ Valentine
[MVP-Outlook]

What you claim cannot be reproduced. When you properly configure your
Outlook Address Book and set your OS to use it, Windows Fax will use it too.
You've missed something.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...
I checked the setting that Russ specified and found that "Contact List" was
already set to "Microsoft Office Outlook."

I tried changing it to the other choice ("Address Book"), applying the
change, and then changing it back to see if that might give things a kick
in
the right direction, but Fax Console still seems to be looking at the
address
book associated with a Windows program named "Address Book" (and that
address
book is empty).

I'm considering removing (uninstalling) the Windows component named "Fax
Services" and then adding it back again because I seem to remember making
some choices when I added Fax Services originally that were relevant to my
current problem. However, I'm not planning to do that until I hear back
from
others.

At one time, I had the Fax Console showing me the Outlook Address Book. I
believe (but am not 100% sure) that things went amiss either when I
installed
a Microsoft update for Outlook or when I converted from the old format
.pst
file to the format introduced with Outlook 2003. I don't know if this is
relevant, but "About" in Fax Console shows it to be Version 5.1 (build
2600.xpsp_sp2_gdr.050301-1519: Service Pack 2).


"Russ Valentine [MVP-Outlook]" wrote:

Whenever you set Outlook to be your default Contact List manager for your
operating system (Control Panel Internet Options Programs), Windows
XP
Fax will use your Outlook Address Book.

--
Russ Valentine
[MVP-Outlook]

Russ,

For lack of anything else to try, I figured it was reasonably harmless to
remove the Windows Component "Fax Services," reboot, and then add it back.
Unfortunately, that turned up another problem. I have no idea whether this
newly discovered problem underlies my Address Book problem or not.

I'll describe what I encounterd here briefly, but it will not surprised if
you and the other experts consider the Outlook discussions to be the wrong
place to be looking for help with it (if that's the case, I'd appreciate any
thoughts on where to find information!). However, maybe it will look
familiar to someone...

When I tried to add "Fax Services" back to Windows using the Windows
Component Wizard (which I access via Add/Remove Programs), I got a series of
"Setup cannot copy the file filename" messages even though the files were
in the I386 folder where it was looking. Similar problems are described in a
number of KB articles (e.g., 894351), but I've tried both resolutions listed
and neither has solved the problem.

Any constructive advice would be appreciated.

-----------------------------------------------------

"Russ Valentine [MVP-Outlook]" wrote:

What you claim cannot be reproduced. When you properly configure your
Outlook Address Book and set your OS to use it, Windows Fax will use it too.
You've missed something.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...
I checked the setting that Russ specified and found that "Contact List" was
already set to "Microsoft Office Outlook."

I tried changing it to the other choice ("Address Book"), applying the
change, and then changing it back to see if that might give things a kick
in
the right direction, but Fax Console still seems to be looking at the
address
book associated with a Windows program named "Address Book" (and that
address
book is empty).

I'm considering removing (uninstalling) the Windows component named "Fax
Services" and then adding it back again because I seem to remember making
some choices when I added Fax Services originally that were relevant to my
current problem. However, I'm not planning to do that until I hear back
from
others.

At one time, I had the Fax Console showing me the Outlook Address Book. I
believe (but am not 100% sure) that things went amiss either when I
installed
a Microsoft update for Outlook or when I converted from the old format
.pst
file to the format introduced with Outlook 2003. I don't know if this is
relevant, but "About" in Fax Console shows it to be Version 5.1 (build
2600.xpsp_sp2_gdr.050301-1519: Service Pack 2).


"Russ Valentine [MVP-Outlook]" wrote:

Whenever you set Outlook to be your default Contact List manager for your
operating system (Control Panel Internet Options Programs), Windows
XP
Fax will use your Outlook Address Book.

--
Russ Valentine
[MVP-Outlook]

Adding and removing the Fax Service is not recommended. We have posted
information on this type of problem he
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...
Russ,

For lack of anything else to try, I figured it was reasonably harmless to
remove the Windows Component "Fax Services," reboot, and then add it back.
Unfortunately, that turned up another problem. I have no idea whether
this
newly discovered problem underlies my Address Book problem or not.

I'll describe what I encounterd here briefly, but it will not surprised if
you and the other experts consider the Outlook discussions to be the wrong
place to be looking for help with it (if that's the case, I'd appreciate
any
thoughts on where to find information!). However, maybe it will look
familiar to someone...

When I tried to add "Fax Services" back to Windows using the Windows
Component Wizard (which I access via Add/Remove Programs), I got a series
of
"Setup cannot copy the file filename" messages even though the files
were
in the I386 folder where it was looking. Similar problems are described
in a
number of KB articles (e.g., 894351), but I've tried both resolutions
listed
and neither has solved the problem.

Any constructive advice would be appreciated.

-----------------------------------------------------

"Russ Valentine [MVP-Outlook]" wrote:

What you claim cannot be reproduced. When you properly configure your
Outlook Address Book and set your OS to use it, Windows Fax will use it
too.
You've missed something.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...
I checked the setting that Russ specified and found that "Contact List"
was
already set to "Microsoft Office Outlook."

I tried changing it to the other choice ("Address Book"), applying the
change, and then changing it back to see if that might give things a
kick
in
the right direction, but Fax Console still seems to be looking at the
address
book associated with a Windows program named "Address Book" (and that
address
book is empty).

I'm considering removing (uninstalling) the Windows component named
"Fax
Services" and then adding it back again because I seem to remember
making
some choices when I added Fax Services originally that were relevant to
my
current problem. However, I'm not planning to do that until I hear
back
from
others.

At one time, I had the Fax Console showing me the Outlook Address Book.
I
believe (but am not 100% sure) that things went amiss either when I
installed
a Microsoft update for Outlook or when I converted from the old format
.pst
file to the format introduced with Outlook 2003. I don't know if this
is
relevant, but "About" in Fax Console shows it to be Version 5.1 (build
2600.xpsp_sp2_gdr.050301-1519: Service Pack 2).


"Russ Valentine [MVP-Outlook]" wrote:

Whenever you set Outlook to be your default Contact List manager for
your
operating system (Control Panel Internet Options Programs),
Windows
XP
Fax will use your Outlook Address Book.

--
Russ Valentine
[MVP-Outlook]

Russ,

I believe I may indeed have a corrupted security database, as
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132 mentions. However,
my attempt to get the hotfix mentioned in article 884018 was not successful
because I have an OEM copy of XP (Media Center Edition) and, therefore,
Microsoft won't provide ANY support unless I pay $59. It strikes me as a
weird arrangement that, although MCE is a Microsoft product, Microsoft
doesn't support it because MCE is ONLY AVAILABLE on OEM PCs. Anyway, the
tech support people for the OEM (HP) are so lame that, without suggesting
anything else first, they recommended that I do a System Restore.

I'd be willing to pay Microsoft the $59 if I had any confidence that the
hotfix was even applicable but, because I have Windows XP Media Center
Edition (2005, SP2), I'm concerned that the hotfix may not be applicable. On
the other hand, I'm told that MCE is basically XP Pro with some added
components, so whatever the hotfix does may be relevant.

Without access to the hotfix, I tried to re-create the local group policy
file using the steps provided in various KB articles (e.g.,
http://support.microsoft.com/default.aspx/kb/894351 ). I can follow the
steps, but I don't really understand the Microsoft Management Console. I have
a sense that I'm not really succeeding in recreating the file (if the group
policy file is the secedit.sdb file, I know I'm not succeeding because I'm
not ending up with a new secedit.sdb).

As before, any constructive advice will be much appreciated.

===================================

"Russ Valentine [MVP-Outlook]" wrote:

Adding and removing the Fax Service is not recommended.
We have posted information on this type of problem he
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132

"ajgmisc" wrote, in message
...
Russ,

For lack of anything else to try, I figured it was reasonably
harmless to remove the Windows Component "Fax Services," reboot,
and then add it back.
Unfortunately, that turned up another problem. I have no idea if
this newly discovered problem underlies my Address Book problem
or not.

...

When I tried to add "Fax Services" back to Windows using the
Windows Component Wizard (which I access via Add/Remove
Programs), I got a series of "Setup cannot copy the file filename"
messages even though the files were in the I386 folder where it was
looking. Similar problems are described in a number of KB articles
(e.g., 894351), but I've tried both resolutions listed and neither has
solved the problem.

Russ and others:

I went to hell and back resolving the problem reinstalling Windows Fax
Services. It took many telephone sessions of a Microsoft specialist calling
me from India; he couldn't explain some of the symptoms my system was
exhibiting either. Eventually we hit upon a procedure that succeeded in
reinstalling Fax Services.

After reinstallation, the Windows Fax Wizard showed my Outlook Address Book
as it should. It was the disappearance of the OAB from the Fax Wizard that
started me on this ordeal in the first place. Russ Valentine had replied to
my description of this disappearance "cannot be reproduced"; let me come
back to that in a moment because it CAN be reproduced.

Part of the difficulty may be that I'm running Windows XP Media Center
Edition (MCE) -- that was certainly part of the problem getting help with
reinstalling the Fax Services component. Although Microsoft created XP Media
Center Edition, they don't sell it to end users and, therefore, don't provide
support for it (I had to pay). The support is supposed to come from the
OEM's who sell MCE computers, in my case HP.

However, the problems I was trying to overcome (OAB suddenly not available
from Fax Wizard and then the inability to reinstall the Windows Fax Service)
are fairly esoteric and clearly beyond HP's Windows XP expertise. HP tech
support supervisors that that this was over their heads and eventually told
me -- but wouldn't put it in writing -- that Microsoft should be willing to
provide free support because it has nothing per se to do with MCE. They said
they'd been told explicitly by their management that Microsoft will support
issues that are beyond HP expertise. Try convincing Microsoft of that!

Now, coming back to the reproducability of having access to the OAB
disappear from the Fax Wizard. I can't tell you *what* makes it go away, but
it has done so two or three more times for me since my initial battle. I can
get it back each time by repeating the process of reinstalling Windows Fax
Services from the Windows Component Wizard. I'd like to be able to report
what makes it disappear (and to
know for myself), but so far I haven't been able to pinpoint a cause. I'm
going to try to remember to open the Fax Wizard at least once or twice per
day in the hope of narrows down the cause. If anyone can suggest a more
effective method, I'm all ears.

Andrew Garvin

---------------------

"Russ Valentine [MVP-Outlook]" wrote:

Adding and removing the Fax Service is not recommended. We have posted
information on this type of problem he
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
--
Russ Valentine
[MVP-Outlook]

"ajgmisc" wrote in message
...
Russ,

For lack of anything else to try, I figured it was reasonably harmless to
remove the Windows Component "Fax Services," reboot, and then add it back.
Unfortunately, that turned up another problem. I have no idea whether
this
newly discovered problem underlies my Address Book problem or not.

I'll describe what I encounterd here briefly, but it will not surprised if
you and the other experts consider the Outlook discussions to be the wrong
place to be looking for help with it (if that's the case, I'd appreciate
any
thoughts on where to find information!). However, maybe it will look
familiar to someone...

When I tried to add "Fax Services" back to Windows using the Windows
Component Wizard (which I access via Add/Remove Programs), I got a series
of
"Setup cannot copy the file filename" messages even though the files
were
in the I386 folder where it was looking. Similar problems are described
in a
number of KB articles (e.g., 894351), but I've tried both resolutions
listed
and neither has solved the problem.

Any constructive advice would be appreciated.

-----------------------------------------------------

"Russ Valentine [MVP-Outlook]" wrote:

What you claim cannot be reproduced. When you properly configure your
Outlook Address Book and set your OS to use it, Windows Fax will use it
too.
You've missed something.
--
Russ Valentine
[MVP-Outlook]