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#1
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Rules problem
In the new installation of Outlook 2003 I right-clicked on a dozen or so
messages in the Inbox and used the 'Create rule' option to create rules. I also opted to have the rule applied to those messages currently in the inbox, so the messages were transferred to the designated folders. And when I go to the Tools / Rules & Alerts option, I see those rules listed, but I note that the function buttons for working with them, such as the X to delete, etc., are greyed out and inactive. They are not effective on further incoming mail of the same types by which the rules were originally created. And I see that this list of a dozen or more rules are not shown in the list under the 'Run the Rules' option. Only if I create a rule from within the Rules & Alerts window, which involves selecting addresses from the Contacts list, will the function buttons become activated, and will the rule be entered in the 'Run the Rules' option. Right now I have a dozen or more ineffective rules, which I am unable to delete, clogging up the Rules & Alerts window. Is there a solution? |
#2
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Rules problem
Is this with an exchange acct?
Try restarting outlook with the /cleanrules switch and start over. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "Learner" wrote in message ... In the new installation of Outlook 2003 I right-clicked on a dozen or so messages in the Inbox and used the 'Create rule' option to create rules. I also opted to have the rule applied to those messages currently in the inbox, so the messages were transferred to the designated folders. And when I go to the Tools / Rules & Alerts option, I see those rules listed, but I note that the function buttons for working with them, such as the X to delete, etc., are greyed out and inactive. They are not effective on further incoming mail of the same types by which the rules were originally created. And I see that this list of a dozen or more rules are not shown in the list under the 'Run the Rules' option. Only if I create a rule from within the Rules & Alerts window, which involves selecting addresses from the Contacts list, will the function buttons become activated, and will the rule be entered in the 'Run the Rules' option. Right now I have a dozen or more ineffective rules, which I am unable to delete, clogging up the Rules & Alerts window. Is there a solution? |
#3
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Rules problem
No it's not with an Exchange account.
I restarted Outlook using the /cleanrules switch and it apparently solved the problem. Sorry to be so ignorant; thanks very much for your help. Learner "Diane Poremsky [MVP]" wrote: Is this with an exchange acct? Try restarting outlook with the /cleanrules switch and start over. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "Learner" wrote in message ... In the new installation of Outlook 2003 I right-clicked on a dozen or so messages in the Inbox and used the 'Create rule' option to create rules. I also opted to have the rule applied to those messages currently in the inbox, so the messages were transferred to the designated folders. And when I go to the Tools / Rules & Alerts option, I see those rules listed, but I note that the function buttons for working with them, such as the X to delete, etc., are greyed out and inactive. They are not effective on further incoming mail of the same types by which the rules were originally created. And I see that this list of a dozen or more rules are not shown in the list under the 'Run the Rules' option. Only if I create a rule from within the Rules & Alerts window, which involves selecting addresses from the Contacts list, will the function buttons become activated, and will the rule be entered in the 'Run the Rules' option. Right now I have a dozen or more ineffective rules, which I am unable to delete, clogging up the Rules & Alerts window. Is there a solution? |
#4
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Rules problem
Nothing to be ignorant about. This problem is more common with Exchange
accounts though. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "Learner" wrote in message ... No it's not with an Exchange account. I restarted Outlook using the /cleanrules switch and it apparently solved the problem. Sorry to be so ignorant; thanks very much for your help. Learner "Diane Poremsky [MVP]" wrote: Is this with an exchange acct? Try restarting outlook with the /cleanrules switch and start over. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "Learner" wrote in message ... In the new installation of Outlook 2003 I right-clicked on a dozen or so messages in the Inbox and used the 'Create rule' option to create rules. I also opted to have the rule applied to those messages currently in the inbox, so the messages were transferred to the designated folders. And when I go to the Tools / Rules & Alerts option, I see those rules listed, but I note that the function buttons for working with them, such as the X to delete, etc., are greyed out and inactive. They are not effective on further incoming mail of the same types by which the rules were originally created. And I see that this list of a dozen or more rules are not shown in the list under the 'Run the Rules' option. Only if I create a rule from within the Rules & Alerts window, which involves selecting addresses from the Contacts list, will the function buttons become activated, and will the rule be entered in the 'Run the Rules' option. Right now I have a dozen or more ineffective rules, which I am unable to delete, clogging up the Rules & Alerts window. Is there a solution? |
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