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outlook 03 hangs, error and won't open even in safe mode



 
 
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  #11  
Old July 31st, 2004, 04:32 PM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

Also under Window/Prefetch there are 3 entries for
outlook.exe does this matter? (I did a search for
outlook.exe)
Also what about the following registry?
HKEY_CURRENT_USER\Software\Microsoft\Internet Mail and
News\Mail\POP3 (and smtp) it still has a old
entry..shouldn't that have been erased? (the old entry is
mail2.gbronline.com)

-----Original Message-----Thnks for NEW solution, am

running out of options..
but it didn't change the behavior..ugh its midnite, gonna
quit for the day..here's what going on so far...
Did the deletions of all profiles in applet and recreated
a new one. started up outlook 03 and same nonsense. Box
appears in upper left saying migrating settings...(I'd
give anything to find out how to change that on not just
the 1st original startup after new install)? I haven't
been able to recreate that prompt that gives me a CHOICE!!
Anyways it hangs then creates the window to send error
message to microsoft. Does the error report contents help?
if so here they a
Exception information
Code: Oxc0000005 Flags: Oxc00000000
Record: 0x plus sixteen 0's! Address: 0x0000000001de39be
I have done a sfc /scannow also checked for errors on
hard drive.
What ever was done recently, I now cannot access my
address book via outlook express, even though it is a
different operation...not sure if that is related, now I
am without any access to my address book, contacts, email
directory!!! ugh Any help would be appreciated!
-----Original Message-----
On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote:
I am trying to figure out how to re-install 2000 (or

2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.??

The best thing for you to do would be to create a fresh

profile and force
Outlook to use that instead of trying to use your

Outlook
2000 settings.

1. Right-click on the Outlook icon at the top of your

start menu and select
Properties. If that icon isn't there or it isn't the

special system icon, go
to the Users category in the Control Panel and click

Mail.

2. When you have the Mail Applet running, click "Show

Profiles" and ADD a new
one. Give it a name and click OK.

3. You will see a Wizard to set up an e-mail account.

And an account then
and follow the prompts to Finish. When the wizard

returns you to the profile
list, select your new profile as the one to always use.

4. Test Outlook to see if it will start up without

hanging.

Once you have Outlook working, you can tell it to use

your old PST (contacts,
e-mail messages, etc) very easily:

Click File|Open|Outlook Data File and select your old

PST
(which will probably
be Outlook.pst). Change the name of the folder set

to "Original Folders" then
click OK.

Click Tools|E-mail accounts, select the option to View

or
change existing
accounts, then select your original folders as the

delivery location.

When you avoid the automatic migration, you have

manually
transfer your other
account settings, signatures, and rules but you do keep

all the basic data.

--
Athena

.

.

  #12  
Old July 31st, 2004, 05:54 PM
Athena [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

On Fri, 30 Jul 2004 21:53:41 -0700 Dan wrote:
Box
appears in upper left saying migrating settings...(I'd
give anything to find out how to change that on not just
the 1st original startup after new install)? I haven't
been able to recreate that prompt that gives me a CHOICE!!

Which "choice" was that?

Start REGEDIT and look for
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\O utlook See what the value
is for "FirstRun". Does it say True or False? You can try switching it to
see if that makes any difference.

If you still can't get started, you should probably remove Outlook from your
Office setup via Add/Remove Programs in the Control Panel, reboot, then add it
back to your Office setup. When you start Outlook after that, it should
create a fresh, first-run profile that will let you move on.

--
Athena

  #13  
Old July 31st, 2004, 05:54 PM
Athena [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

On Fri, 30 Jul 2004 21:53:41 -0700 Dan wrote:
Box
appears in upper left saying migrating settings...(I'd
give anything to find out how to change that on not just
the 1st original startup after new install)? I haven't
been able to recreate that prompt that gives me a CHOICE!!

Which "choice" was that?

Start REGEDIT and look for
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\O utlook See what the value
is for "FirstRun". Does it say True or False? You can try switching it to
see if that makes any difference.

If you still can't get started, you should probably remove Outlook from your
Office setup via Add/Remove Programs in the Control Panel, reboot, then add it
back to your Office setup. When you start Outlook after that, it should
create a fresh, first-run profile that will let you move on.

--
Athena

  #14  
Old July 31st, 2004, 05:54 PM
Athena [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

On Fri, 30 Jul 2004 21:53:41 -0700 Dan wrote:
Box
appears in upper left saying migrating settings...(I'd
give anything to find out how to change that on not just
the 1st original startup after new install)? I haven't
been able to recreate that prompt that gives me a CHOICE!!

Which "choice" was that?

Start REGEDIT and look for
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\O utlook See what the value
is for "FirstRun". Does it say True or False? You can try switching it to
see if that makes any difference.

If you still can't get started, you should probably remove Outlook from your
Office setup via Add/Remove Programs in the Control Panel, reboot, then add it
back to your Office setup. When you start Outlook after that, it should
create a fresh, first-run profile that will let you move on.

--
Athena

  #15  
Old August 1st, 2004, 06:24 AM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

Hello-
under
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\O utlook
First run does not exist ! can I add it? I am certain it
doesn't exist in the registry above line.
also on your 2nd option below, the add remove window only
lists microsoft office 2003 not outlook separately to
remove...???
-----Original Message-----
On Fri, 30 Jul 2004 21:53:41 -0700 Dan wrote:
Box
appears in upper left saying migrating settings...(I'd
give anything to find out how to change that on not

just
the 1st original startup after new install)? I haven't
been able to recreate that prompt that gives me a

CHOICE!!

Which "choice" was that?

Start REGEDIT and look for
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\ Outlook

See what the value
is for "FirstRun". Does it say True or False? You can

try switching it to
see if that makes any difference.

If you still can't get started, you should probably

remove Outlook from your
Office setup via Add/Remove Programs in the Control

Panel, reboot, then add it
back to your Office setup. When you start Outlook after

that, it should
create a fresh, first-run profile that will let you move

on.

--
Athena

.

  #16  
Old August 2nd, 2004, 12:01 AM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

I figured out how to do what you said, after in the add
remove applet I clicked on the office 2003 and hit change
and just followed the prompts.
Anyways, the plot thickens...
after checking the box to remove outlook only I got a huge
error box...here is what it contained.

Error 25090. Office Setup encountered a problem with the
Office Source Engine, system error: -2147023838. Please
open C:\Program Files\Microsoft Office11\1033\setup.CHM
and look for "Office source Engine" for information on
how to resolve this problem. Huh? Thanks again anyone for
the help in advance with this error text...
I am also considering uninstalling my network adapter next
and reinstalling again. I think the problem might be
related to a problem I had in office 2k (outlook) just
before I upgraded....I could not download any mail. The
box would come up (checking mail) and would quickly close.
None of my settings had been changed..Not sure if it is
related...but I am getting desperate!

-----Original Message-----
Hello-
under
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\ Outlook
First run does not exist ! can I add it? I am certain it
doesn't exist in the registry above line.
also on your 2nd option below, the add remove window only
lists microsoft office 2003 not outlook separately to
remove...???
-----Original Message-----
On Fri, 30 Jul 2004 21:53:41 -0700 Dan wrote:
Box
appears in upper left saying migrating settings...(I'd
give anything to find out how to change that on not

just
the 1st original startup after new install)? I haven't
been able to recreate that prompt that gives me a

CHOICE!!

Which "choice" was that?

Start REGEDIT and look for
HKEY_CURRENT_USER\Software\Microsoft\Office\11 .0

\Outlook
See what the value
is for "FirstRun". Does it say True or False? You can

try switching it to
see if that makes any difference.

If you still can't get started, you should probably

remove Outlook from your
Office setup via Add/Remove Programs in the Control

Panel, reboot, then add it
back to your Office setup. When you start Outlook after

that, it should
create a fresh, first-run profile that will let you move

on.

--
Athena

.

.

  #17  
Old August 2nd, 2004, 12:20 AM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

Followed the instructions in the file located on my hard
drive per the error message. Started the appropriate .exe
and got Outlook uninstalled. Re-installed and same error
same prompt that outlook did not start successfully and
woul I like to start in safe mode. I have (like the many
times before) tried both normal run and safe, still it
hangs and then error box.
Also in several posts earlier what I meant about wishing I
had a "choice" about the box popping up. When outlook
first opens a box appears in the upper left hand corner
and it says configuring outlook and it is starting on the
1st item on its list which is migrating account settings.
What is bothering me the most is the fact that regardless
if I un-install the outlook. When it is re-installed it
seems to remember that the last time it failed and prompts
in a box to start in safe mode or normal...
-----Original Message-----
Hello-
under
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\ Outlook
First run does not exist ! can I add it? I am certain it
doesn't exist in the registry above line.
also on your 2nd option below, the add remove window only
lists microsoft office 2003 not outlook separately to
remove...???
-----Original Message-----
On Fri, 30 Jul 2004 21:53:41 -0700 Dan wrote:
Box
appears in upper left saying migrating settings...(I'd
give anything to find out how to change that on not

just
the 1st original startup after new install)? I haven't
been able to recreate that prompt that gives me a

CHOICE!!

Which "choice" was that?

Start REGEDIT and look for
HKEY_CURRENT_USER\Software\Microsoft\Office\11 .0

\Outlook
See what the value
is for "FirstRun". Does it say True or False? You can

try switching it to
see if that makes any difference.

If you still can't get started, you should probably

remove Outlook from your
Office setup via Add/Remove Programs in the Control

Panel, reboot, then add it
back to your Office setup. When you start Outlook after

that, it should
create a fresh, first-run profile that will let you move

on.

--
Athena

.

.

  #18  
Old August 2nd, 2004, 12:20 AM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

Followed the instructions in the file located on my hard
drive per the error message. Started the appropriate .exe
and got Outlook uninstalled. Re-installed and same error
same prompt that outlook did not start successfully and
woul I like to start in safe mode. I have (like the many
times before) tried both normal run and safe, still it
hangs and then error box.
Also in several posts earlier what I meant about wishing I
had a "choice" about the box popping up. When outlook
first opens a box appears in the upper left hand corner
and it says configuring outlook and it is starting on the
1st item on its list which is migrating account settings.
What is bothering me the most is the fact that regardless
if I un-install the outlook. When it is re-installed it
seems to remember that the last time it failed and prompts
in a box to start in safe mode or normal...
-----Original Message-----
Hello-
under
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\ Outlook
First run does not exist ! can I add it? I am certain it
doesn't exist in the registry above line.
also on your 2nd option below, the add remove window only
lists microsoft office 2003 not outlook separately to
remove...???
-----Original Message-----
On Fri, 30 Jul 2004 21:53:41 -0700 Dan wrote:
Box
appears in upper left saying migrating settings...(I'd
give anything to find out how to change that on not

just
the 1st original startup after new install)? I haven't
been able to recreate that prompt that gives me a

CHOICE!!

Which "choice" was that?

Start REGEDIT and look for
HKEY_CURRENT_USER\Software\Microsoft\Office\11 .0

\Outlook
See what the value
is for "FirstRun". Does it say True or False? You can

try switching it to
see if that makes any difference.

If you still can't get started, you should probably

remove Outlook from your
Office setup via Add/Remove Programs in the Control

Panel, reboot, then add it
back to your Office setup. When you start Outlook after

that, it should
create a fresh, first-run profile that will let you move

on.

--
Athena

.

.

  #19  
Old August 2nd, 2004, 03:24 AM
Athena [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

On Sun, 1 Aug 2004 16:20:38 -0700 Dan wrote:
Re-installed and same error
same prompt that outlook did not start successfully and
woul I like to start in safe mode. I have (like the many
times before) tried both normal run and safe, still it
hangs and then error box.

Let's try something different.

Create a new folder on your machine named "Outlook Data" Move everything from
"C:\Documents and Settings\your user logon\Local Settings\Application
Data\Microsoft\Outlook to that folder.

Once the default folder is empty, try to start Outlook again (in safe mode if
it offers).
--
Athena

  #20  
Old August 2nd, 2004, 02:17 PM
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

I work at the hospital at Fort Campbell and we recently
upgraded are users (approx 1200) from Office XP to Office
2003 and are encountering the same problem in about 50
cases. We have found that if you uninstall Outlook 2003
and reinstall outlook 2000 (because this is the only stand
alone version we have) that still doesn't help the
problem. Outlook still hangs on closing, although in that
version it will allow you to open it again. We have not
done it but are either hoping for a resolution or we will
have to format and reload those hard drives. In several
cases we have found that a fresh format and reinstallation
has caused the same problem. Can someone fix this????? It
is extrememly frustrating.
-----Original Message-----
Hello, I was sent over here from
the "microsoft.public.office.setup" newgroups by Susan
Ramlet MVP - Microsoft Office. After the last several

days
she ran out of answers.
Just installed office 2003 on my xp home and trying
to open outlook for the 1st time. it brings up the box
configuring outlook and migrating account settings (I

had
office 2000 previous)

Then it hangs and I get an error microsoft office outlook
has encountered a problem and needs to close. It

prompts
me to start in safe mode. It won't start in safe mode has
the same responses..I have tried repair, used the Windows
Installer CleanUp Utility, used the scanpst.exe and fixed
any corrupted files, changed outcmd.dat Views.dat
Outcmd.dat Extend.dat Frmcache.dat to .old (some I
remember I didn't have) Also I have re-installed office

2k
and opening outlook doesn't give a error message it just
hangs and then closes.

I am trying to figure out how to re-install 2000 (or

2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.?? But after
installing and re-installing both versions, I am not sure
it is a corrupt file, but something in registry?
Thanks in advance for any help!


.

 




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