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outlook 03 hangs, error and won't open even in safe mode



 
 
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  #21  
Old August 2nd, 2004, 04:39 PM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

Hello-
moved everying from the default outlook file from the
location that you said, still same problem. I wish I knew
how to get a clean start with out the box coming
up "configuring outlook" "migrating account settings"
Each start up of outlook, it has a memory, even after I un-
install and will prompt if I want to start in safe mode.
Then either way (both types of startup) it pops up that
configuring outlook box up in the left corner.
But I still am not sure that the "migrating account
settings is the problem...I am suspicious of my msn
messenger change I made a while back and have read if
removed...(in the services -msnmsgr.exe) I have read that
oothers had removed the exe and had problems with outlook
hanging...but I don't know for sure cuz I can't get
outlook to ever start like it is starting for the first
time on my machine.
BTW I did reinstall the latest msn messenger, and I get
the msnmsgr.exe in the processes window in task manager.
But before it would always be there whether msn messenger
was running or not. Now it is only present when I open it.
----Original Message-----
On Sun, 1 Aug 2004 16:20:38 -0700 Dan wrote:
Re-installed and same error
same prompt that outlook did not start successfully and
woul I like to start in safe mode. I have (like the

many
times before) tried both normal run and safe, still it
hangs and then error box.

Let's try something different.

Create a new folder on your machine named "Outlook Data"

Move everything from
"C:\Documents and Settings\your user logon\Local

Settings\Application
Data\Microsoft\Outlook to that folder.

Once the default folder is empty, try to start Outlook

again (in safe mode if
it offers).
--
Athena

.

Ads
  #22  
Old August 2nd, 2004, 05:21 PM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

Here's another point I am frustrated about:
this quote is from the Microsoft's office online webpage
regarding safe mode-

"Microsoft Office Safe Mode allows you to safely use an
Office or Office family program that has encountered
certain startup problems. When a problem is detected at
startup, Office either fixes the problem or isolates it,
allowing the program to start successfully."
hmm guess it doesn't isolate in my case. darn


-----Original Message-----
Hello-
moved everying from the default outlook file from the
location that you said, still same problem. I wish I knew
how to get a clean start with out the box coming
up "configuring outlook" "migrating account settings"
Each start up of outlook, it has a memory, even after I

un-
install and will prompt if I want to start in safe mode.
Then either way (both types of startup) it pops up that
configuring outlook box up in the left corner.
But I still am not sure that the "migrating account
settings is the problem...I am suspicious of my msn
messenger change I made a while back and have read if
removed...(in the services -msnmsgr.exe) I have read that
oothers had removed the exe and had problems with outlook
hanging...but I don't know for sure cuz I can't get
outlook to ever start like it is starting for the first
time on my machine.
BTW I did reinstall the latest msn messenger, and I get
the msnmsgr.exe in the processes window in task manager.
But before it would always be there whether msn messenger
was running or not. Now it is only present when I open it.
----Original Message-----
On Sun, 1 Aug 2004 16:20:38 -0700 Dan wrote:
Re-installed and same error
same prompt that outlook did not start successfully

and
woul I like to start in safe mode. I have (like the

many
times before) tried both normal run and safe, still it
hangs and then error box.

Let's try something different.

Create a new folder on your machine named "Outlook Data"

Move everything from
"C:\Documents and Settings\your user logon\Local

Settings\Application
Data\Microsoft\Outlook to that folder.

Once the default folder is empty, try to start Outlook

again (in safe mode if
it offers).
--
Athena

.

.

  #23  
Old August 2nd, 2004, 07:58 PM
Athena [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

On Mon, 2 Aug 2004 08:39:24 -0700 Dan wrote:
moved everying from the default outlook file from the
location that you said, still same problem.

Okay. I think it's clear that you are not going to be able to get this
cleared up through the newsgroups. If your upgrade copy is a retail version
of Office, go to this page and click the first link.
http://support.microsoft.com/default...tms&style=home

If you purchased Office alone, you are eligible for no-charge support. You
can start with an online incident. You can also call Microsoft directly but
there is no toll-free number.

Good luck! And if you have the time, please let us know what the solution
was.

--
Athena

  #24  
Old August 2nd, 2004, 10:46 PM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

Hi Christa, wondered if you found a fix? I would love to
hear about it!
this is what I was told, in case you haven't been
following the threads:

Okay. I think it's clear that you are not going to be
able to get this
cleared up through the newsgroups. If your upgrade copy
is a retail version
of Office, go to this page and click the first link.
http://support.microsoft.com/default.aspx?
pr=cntactms&style=home

If you purchased Office alone, you are eligible for no-
charge support. You
can start with an online incident. You can also call
Microsoft directly but
there is no toll-free number.
***
I wish you luck and I will let you know if I find a
fix...I am not ready to call microsoft as of yet, as I am
gonna try and un-install a few things first, like anti-
virus etc etc

-----Original Message-----
I work at the hospital at Fort Campbell and we recently
upgraded are users (approx 1200) from Office XP to Office
2003 and are encountering the same problem in about 50
cases. We have found that if you uninstall Outlook 2003
and reinstall outlook 2000 (because this is the only

stand
alone version we have) that still doesn't help the
problem. Outlook still hangs on closing, although in that
version it will allow you to open it again. We have not
done it but are either hoping for a resolution or we will
have to format and reload those hard drives. In several
cases we have found that a fresh format and

reinstallation
has caused the same problem. Can someone fix this????? It
is extrememly frustrating.
-----Original Message-----
Hello, I was sent over here from
the "microsoft.public.office.setup" newgroups by Susan
Ramlet MVP - Microsoft Office. After the last several

days
she ran out of answers.
Just installed office 2003 on my xp home and trying
to open outlook for the 1st time. it brings up the box
configuring outlook and migrating account settings (I

had
office 2000 previous)

Then it hangs and I get an error microsoft office outlook
has encountered a problem and needs to close. It

prompts
me to start in safe mode. It won't start in safe mode

has
the same responses..I have tried repair, used the

Windows
Installer CleanUp Utility, used the scanpst.exe and

fixed
any corrupted files, changed outcmd.dat Views.dat
Outcmd.dat Extend.dat Frmcache.dat to .old (some I
remember I didn't have) Also I have re-installed office

2k
and opening outlook doesn't give a error message it just
hangs and then closes.

I am trying to figure out how to re-install 2000 (or

2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.?? But after
installing and re-installing both versions, I am not

sure
it is a corrupt file, but something in registry?
Thanks in advance for any help!


.

.

  #25  
Old August 2nd, 2004, 10:58 PM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

Thanks for your help,
I was wondering.. I now cannot access my address book thru
outlook express... do I have to convert the .pst files
to .wab? Help!!
Do you know what I can try to do in the meantime, until I
get office up and running?
-----Original Message-----
On Mon, 2 Aug 2004 08:39:24 -0700 Dan wrote:
moved everying from the default outlook file from the
location that you said, still same problem.

Okay. I think it's clear that you are not going to be

able to get this
cleared up through the newsgroups. If your upgrade copy

is a retail version
of Office, go to this page and click the first link.
http://support.microsoft.com/default.aspx?

pr=cntactms&style=home

If you purchased Office alone, you are eligible for no-

charge support. You
can start with an online incident. You can also call

Microsoft directly but
there is no toll-free number.

Good luck! And if you have the time, please let us know

what the solution
was.

--
Athena

.

  #26  
Old August 3rd, 2004, 01:16 AM
Athena [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

On Mon, 2 Aug 2004 14:58:53 -0700 Dan wrote:
I was wondering.. I now cannot access my address book thru
outlook express... do I have to convert the .pst files
to .wab?

You need to e-mail or call Microsoft now. If you were sharing your contacts
between OE and Outlook 2000, you were using the Internet Mail Only mode and
all your contact information is in your PST. Converting from the Internet
Mail Only mail of OL2000 to any later version is more quirky than any other
configuration. The only way to get any data out of the PST is with a working
Outlook configuration and right now, you need some help to get that done.

Fiddling around willy-nilly with other programs is unlikely to be successful.
I think you want to write or call now.


--
Athena

 




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