"error 1719" Office 2003 Pro

2 PCs at work running XP. Installed Office 2003 Pro on both. Chose
"typical" for A, "complete" for B, if that makes a difference. A is XP Pro,
B is XP Home. Installed from CD, updated online. B works fine for all 3
user accounts, one admin and two limited. PC A works fine in the user
account (admin) that I used to install, but the on the other 2 user accounts
(limited) when I try to open any of the 2003 apps, a windows installer
graphic appears, stalls, then get:

"Error 1719. The Windows Installer Service could not be accessed. You may be
running in safe mode or Windows Installer may not be correctly installed."

I have to cancel this once or twice, then the app opens fine. Happens every
time with just those two accounts, whether I've tried to open that particular
program or not.

Microsoft support has 2 options - download newest version of installer, or a
complicated registry fix. I tried the download, am not eager to try the
other.

I am about to create a new account and see if the problem manifests itself
on it.

Anyone have any ideas?

Thanks,
Larry

I just realized the microsoft "fix" involves renaming the installer files,
THEN downloading the installer again. Can I just do it through add/remove
instead of cmd? Does it make sense to do either when only 2 accounts of
three are affected?

"Golyz" wrote:

2 PCs at work running XP. Installed Office 2003 Pro on both. Chose
"typical" for A, "complete" for B, if that makes a difference. A is XP Pro,
B is XP Home. Installed from CD, updated online. B works fine for all 3
user accounts, one admin and two limited. PC A works fine in the user
account (admin) that I used to install, but the on the other 2 user accounts
(limited) when I try to open any of the 2003 apps, a windows installer
graphic appears, stalls, then get:

"Error 1719. The Windows Installer Service could not be accessed. You may be
running in safe mode or Windows Installer may not be correctly installed."

I have to cancel this once or twice, then the app opens fine. Happens every
time with just those two accounts, whether I've tried to open that particular
program or not.

Microsoft support has 2 options - download newest version of installer, or a
complicated registry fix. I tried the download, am not eager to try the
other.

I am about to create a new account and see if the problem manifests itself
on it.

Anyone have any ideas?

Thanks,
Larry

A newly created account has the same problem. I also forgot to mention I
tried repairing and reinstalling Office 2003 from the CD, if that's at all
pertinent.

"Golyz" wrote:

I just realized the microsoft "fix" involves renaming the installer files,
THEN downloading the installer again. Can I just do it through add/remove
instead of cmd? Does it make sense to do either when only 2 accounts of
three are affected?

"Golyz" wrote:

2 PCs at work running XP. Installed Office 2003 Pro on both. Chose
"typical" for A, "complete" for B, if that makes a difference. A is XP Pro,
B is XP Home. Installed from CD, updated online. B works fine for all 3
user accounts, one admin and two limited. PC A works fine in the user
account (admin) that I used to install, but the on the other 2 user accounts
(limited) when I try to open any of the 2003 apps, a windows installer
graphic appears, stalls, then get:

"Error 1719. The Windows Installer Service could not be accessed. You may be
running in safe mode or Windows Installer may not be correctly installed."

I have to cancel this once or twice, then the app opens fine. Happens every
time with just those two accounts, whether I've tried to open that particular
program or not.

Microsoft support has 2 options - download newest version of installer, or a
complicated registry fix. I tried the download, am not eager to try the
other.

I am about to create a new account and see if the problem manifests itself
on it.

Anyone have any ideas?

Thanks,
Larry

I found a simply worded solution, much easier to follow than Microsoft's:

http://tinyurl.com/yff6la

"Golyz" wrote:

A newly created account has the same problem. I also forgot to mention I
tried repairing and reinstalling Office 2003 from the CD, if that's at all
pertinent.

"Golyz" wrote:

I just realized the microsoft "fix" involves renaming the installer files,
THEN downloading the installer again. Can I just do it through add/remove
instead of cmd? Does it make sense to do either when only 2 accounts of
three are affected?

"Golyz" wrote:

2 PCs at work running XP. Installed Office 2003 Pro on both. Chose
"typical" for A, "complete" for B, if that makes a difference. A is XP Pro,
B is XP Home. Installed from CD, updated online. B works fine for all 3
user accounts, one admin and two limited. PC A works fine in the user
account (admin) that I used to install, but the on the other 2 user accounts
(limited) when I try to open any of the 2003 apps, a windows installer
graphic appears, stalls, then get:

"Error 1719. The Windows Installer Service could not be accessed. You may be
running in safe mode or Windows Installer may not be correctly installed."

I have to cancel this once or twice, then the app opens fine. Happens every
time with just those two accounts, whether I've tried to open that particular
program or not.

Microsoft support has 2 options - download newest version of installer, or a
complicated registry fix. I tried the download, am not eager to try the
other.

I am about to create a new account and see if the problem manifests itself
on it.

Anyone have any ideas?

Thanks,
Larry