outgoing mail issue

Adam Russell wrote:

My wifes computer is having mail problems. She can recieve mail but fails
to connect when trying to send. It doesnt appear to be a virus or a virus
blocker issue. All her setting look right, and I've been able to
replicate her account on my computer and then send mail so it isnt her
account. Is there something else I can look at or should I try to
re-install outlook express?

Hi Adam, this is an italian newsgroup for Outlook Express.
Forwarded via crosspost to:
microsoft.public.windows.inetexplorer.ie6_outlooke xpress

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional
Windows - Internet Explorer since 2003
My home: http://mvp.support.microsoft.com/
My Blog: http://blogs.dotnethell.it/vincent/

Hi Adam,

What happens when you try to send? Any error messages? (Please post them in
their entirety). Do sent messages show in the Sent Items folder? Is your
anti-virus program set to scan e-mail? Turn it off.

Windows Version?
OE Version? OE | Help | About. What numbers show for msoe.dll?

Any other info you can provide world be helpful.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Vincenzo Di Russo [MVP]" wrote in message
...
Adam Russell wrote:

My wifes computer is having mail problems. She can recieve mail but
fails
to connect when trying to send. It doesnt appear to be a virus or a
virus
blocker issue. All her setting look right, and I've been able to
replicate her account on my computer and then send mail so it isnt her
account. Is there something else I can look at or should I try to
re-install outlook express?

Hi Adam, this is an italian newsgroup for Outlook Express.
Forwarded via crosspost to:
microsoft.public.windows.inetexplorer.ie6_outlooke xpress

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional
Windows - Internet Explorer since 2003
My home: http://mvp.support.microsoft.com/
My Blog: http://blogs.dotnethell.it/vincent/

"Vincenzo Di Russo [MVP]" je napisal v sporocilo
...
Adam Russell wrote:

My wifes computer is having mail problems. She can recieve mail but
fails
to connect when trying to send. It doesnt appear to be a virus or a
virus
blocker issue. All her setting look right, and I've been able to
replicate her account on my computer and then send mail so it isnt her
account. Is there something else I can look at or should I try to
re-install outlook express?

Hi Adam, this is an italian newsgroup for Outlook Express.
Forwarded via crosspost to:
microsoft.public.windows.inetexplorer.ie6_outlooke xpress

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional
Windows - Internet Explorer since 2003
My home: http://mvp.support.microsoft.com/
My Blog: http://blogs.dotnethell.it/vincent/

Bruce Hagen wrote:
Hi Adam,

What happens when you try to send? Any error messages? (Please post them in
their entirety).

Your server has unexpectedly terminated the connection. Possible causes
for this include server problems, network problems, or a long period of
inactivity. Account: 'pop.sbcglobal.yahoo.com', Server:
'smtp.sbcglobal.yahoo.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
Socket Error: 10053, Error Number: 0x800CCC0F

Do sent messages show in the Sent Items folder? Is your
anti-virus program set to scan e-mail? Turn it off.

Failed sends stay in the outbox folder. I tried turning off both
firewall and virus programs and no help.


Windows Version?
OE Version? OE | Help | About. What numbers show for msoe.dll?

Windows is xp home edition version 2002 service pack 2. Computer is HP
pavilion. OE is 6.00.2900.2180. msoe.dll is 6.00.2900.2869.

Any other info you can provide world be helpful.

It used to work but she doesnt send alot of emails so is not sure how
long its been broken. Maybe a month. At one point she thought it
fixed because she was able to reply to an email from me, but since then
it has not worked. Cant figure what was different that one occurence.
She has a wireless connection from her office to mine (where the modem
is located) but I cant think that is the problem as again she can
recieve emails but just not send. I checked default mail program and
curiously it was set to outlook instead of outlood express, but
changing that did not fix it. Tried system restore all the way back to
july 4 and that did not fix it. Windows update has been run. Used
ad-aware and spybot to check if there were mal-ware installed. They
found a few questionable items, but nothing serious. Deleted those.

When you get an Outlook update, it changes the default client from OE to
Outlook. Another MS bug.

Don't turn of your anti-virus, but do turn off e-mail scanning.

If the following does not help, can you connect directly to the modem to
test?

Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K03, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

wrote in message
ups.com...

Bruce Hagen wrote:
Hi Adam,

What happens when you try to send? Any error messages? (Please post them
in
their entirety).

Your server has unexpectedly terminated the connection. Possible causes
for this include server problems, network problems, or a long period of
inactivity. Account: 'pop.sbcglobal.yahoo.com', Server:
'smtp.sbcglobal.yahoo.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
Socket Error: 10053, Error Number: 0x800CCC0F

Do sent messages show in the Sent Items folder? Is your
anti-virus program set to scan e-mail? Turn it off.

Failed sends stay in the outbox folder. I tried turning off both
firewall and virus programs and no help.


Windows Version?
OE Version? OE | Help | About. What numbers show for msoe.dll?

Windows is xp home edition version 2002 service pack 2. Computer is HP
pavilion. OE is 6.00.2900.2180. msoe.dll is 6.00.2900.2869.

Any other info you can provide world be helpful.

It used to work but she doesnt send alot of emails so is not sure how
long its been broken. Maybe a month. At one point she thought it
fixed because she was able to reply to an email from me, but since then
it has not worked. Cant figure what was different that one occurence.
She has a wireless connection from her office to mine (where the modem
is located) but I cant think that is the problem as again she can
recieve emails but just not send. I checked default mail program and
curiously it was set to outlook instead of outlood express, but
changing that did not fix it. Tried system restore all the way back to
july 4 and that did not fix it. Windows update has been run. Used
ad-aware and spybot to check if there were mal-ware installed. They
found a few questionable items, but nothing serious. Deleted those.