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#1
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"Unable to open your default e-mail folders..." error
I reinstalled Windows XP and then installed Office 2003 on my computer. Prior
to it I was using Office XP(2002). I used the Windows Settings Transfer wizard to transfer the settings of my old installation to the new one. I set up an Outlook profile and my Exchange server email account using the Control Panel/Mail icon and could connect to the Exchange server because on clicking Check Name in the final step, it underlined my username. But when I launch Outlook 2003, I get the error message - "Unable to open your default e-mail folders. You must connect to your Microsoft Exchange Server computer with the current profile before you can synchronize your folders with your offline folder file." I click on OK and Outlook 2003 closes. I removed the PST and OST files that I could find on my computer by doing a search and moving them to a separate storage, and I reinstalled Office 2003, but I still get the same error. I deleted the profile and recreated it, but the error remains. Can you please give me a step-by-step solution? Thanks a lot. |
#2
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"Unable to open your default e-mail folders..." error
could connect to the Exchange server because on clicking Check Name in the
final step, it underlined my username Would that be Exchange or Active Directory? Can you ping the Exchange server by name? Does the person logged on have sufficient priveleges on the mailbox in question? "Paul" wrote in message ... I reinstalled Windows XP and then installed Office 2003 on my computer. Prior to it I was using Office XP(2002). I used the Windows Settings Transfer wizard to transfer the settings of my old installation to the new one. I set up an Outlook profile and my Exchange server email account using the Control Panel/Mail icon and could connect to the Exchange server because on clicking Check Name in the final step, it underlined my username. But when I launch Outlook 2003, I get the error message - "Unable to open your default e-mail folders. You must connect to your Microsoft Exchange Server computer with the current profile before you can synchronize your folders with your offline folder file." I click on OK and Outlook 2003 closes. I removed the PST and OST files that I could find on my computer by doing a search and moving them to a separate storage, and I reinstalled Office 2003, but I still get the same error. I deleted the profile and recreated it, but the error remains. Can you please give me a step-by-step solution? Thanks a lot. |
#3
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"Unable to open your default e-mail folders..." error
I am a user and not an IT staff. As per my company's help sheet for
configuring Outlook, it mentions Exchange server. I am aware that the company has an Active Directory. I successfully pinged the server. As for your last question, I guess that because it is my email account, I have the privilege to set up Outlook to use my own email account. "William Lefkovics [MVP]" wrote: could connect to the Exchange server because on clicking Check Name in the final step, it underlined my username Would that be Exchange or Active Directory? Can you ping the Exchange server by name? Does the person logged on have sufficient priveleges on the mailbox in question? "Paul" wrote in message ... I reinstalled Windows XP and then installed Office 2003 on my computer. Prior to it I was using Office XP(2002). I used the Windows Settings Transfer wizard to transfer the settings of my old installation to the new one. I set up an Outlook profile and my Exchange server email account using the Control Panel/Mail icon and could connect to the Exchange server because on clicking Check Name in the final step, it underlined my username. But when I launch Outlook 2003, I get the error message - "Unable to open your default e-mail folders. You must connect to your Microsoft Exchange Server computer with the current profile before you can synchronize your folders with your offline folder file." I click on OK and Outlook 2003 closes. I removed the PST and OST files that I could find on my computer by doing a search and moving them to a separate storage, and I reinstalled Office 2003, but I still get the same error. I deleted the profile and recreated it, but the error remains. Can you please give me a step-by-step solution? Thanks a lot. |
#4
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"Unable to open your default e-mail folders..." error
I went ahead and reinstalled Windows XP Home + SP2, and Office 2003 + SP1. I
still get the same error when launching Outlook 2003 after configuring to connect with the Exchange server successfully through the Control Panel/Mail icon. I also noticed that there is no file named Outlook.pst or any other file with the extension *.pst on my computer. I saw on some web site that on installing Outlook, it creates a 0 byte sized outlook.pst file in the C:\Documents and Settings\Windows User\Local Settings\Application Data\Microsoft\Outlook folder. Could that be the problem? I do see a file named outlook.ost, though, in the same folder. "Paul" wrote: I am a user and not an IT staff. As per my company's help sheet for configuring Outlook, it mentions Exchange server. I am aware that the company has an Active Directory. I successfully pinged the server. As for your last question, I guess that because it is my email account, I have the privilege to set up Outlook to use my own email account. "William Lefkovics [MVP]" wrote: could connect to the Exchange server because on clicking Check Name in the final step, it underlined my username Would that be Exchange or Active Directory? Can you ping the Exchange server by name? Does the person logged on have sufficient priveleges on the mailbox in question? "Paul" wrote in message ... I reinstalled Windows XP and then installed Office 2003 on my computer. Prior to it I was using Office XP(2002). I used the Windows Settings Transfer wizard to transfer the settings of my old installation to the new one. I set up an Outlook profile and my Exchange server email account using the Control Panel/Mail icon and could connect to the Exchange server because on clicking Check Name in the final step, it underlined my username. But when I launch Outlook 2003, I get the error message - "Unable to open your default e-mail folders. You must connect to your Microsoft Exchange Server computer with the current profile before you can synchronize your folders with your offline folder file." I click on OK and Outlook 2003 closes. I removed the PST and OST files that I could find on my computer by doing a search and moving them to a separate storage, and I reinstalled Office 2003, but I still get the same error. I deleted the profile and recreated it, but the error remains. Can you please give me a step-by-step solution? Thanks a lot. |
#5
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"Unable to open your default e-mail folders..." error
Paul wrote:
I went ahead and reinstalled Windows XP Home + SP2, and Office 2003 + SP1. I still get the same error when launching Outlook 2003 after configuring to connect with the Exchange server successfully through the Control Panel/Mail icon. I also noticed that there is no file named Outlook.pst or any other file with the extension *.pst on my computer. I saw on some web site that on installing Outlook, it creates a 0 byte sized outlook.pst file in the C:\Documents and Settings\Windows User\Local Settings\Application Data\Microsoft\Outlook folder. Could that be the problem? I do see a file named outlook.ost, though, in the same folder. If you don't have the Personal Folders service in the mail profile, you won't have a PST. IN an Exchange environment, it's not unusual at all to have no PSTs. -- Brian Tillman |
#6
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"Unable to open your default e-mail folders..." error
If after all that, you are still experiencing the same problem, then I would
look at connectivity to the Exchange Server and domain controllers. That is probably somethign your systems admin should check. As Brian said, if you are using an Exchange Server, then there likely is no ..pst file. Then your mailbox content should remain on the server. If you have an .ost, that is a local copy of your mailbox and is synched with the server. "Paul" wrote in message ... I went ahead and reinstalled Windows XP Home + SP2, and Office 2003 + SP1. I still get the same error when launching Outlook 2003 after configuring to connect with the Exchange server successfully through the Control Panel/Mail icon. I also noticed that there is no file named Outlook.pst or any other file with the extension *.pst on my computer. I saw on some web site that on installing Outlook, it creates a 0 byte sized outlook.pst file in the C:\Documents and Settings\Windows User\Local Settings\Application Data\Microsoft\Outlook folder. Could that be the problem? I do see a file named outlook.ost, though, in the same folder. "Paul" wrote: I am a user and not an IT staff. As per my company's help sheet for configuring Outlook, it mentions Exchange server. I am aware that the company has an Active Directory. I successfully pinged the server. As for your last question, I guess that because it is my email account, I have the privilege to set up Outlook to use my own email account. "William Lefkovics [MVP]" wrote: could connect to the Exchange server because on clicking Check Name in the final step, it underlined my username Would that be Exchange or Active Directory? Can you ping the Exchange server by name? Does the person logged on have sufficient priveleges on the mailbox in question? "Paul" wrote in message ... I reinstalled Windows XP and then installed Office 2003 on my computer. Prior to it I was using Office XP(2002). I used the Windows Settings Transfer wizard to transfer the settings of my old installation to the new one. I set up an Outlook profile and my Exchange server email account using the Control Panel/Mail icon and could connect to the Exchange server because on clicking Check Name in the final step, it underlined my username. But when I launch Outlook 2003, I get the error message - "Unable to open your default e-mail folders. You must connect to your Microsoft Exchange Server computer with the current profile before you can synchronize your folders with your offline folder file." I click on OK and Outlook 2003 closes. I removed the PST and OST files that I could find on my computer by doing a search and moving them to a separate storage, and I reinstalled Office 2003, but I still get the same error. I deleted the profile and recreated it, but the error remains. Can you please give me a step-by-step solution? Thanks a lot. |
#7
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"Unable to open your default e-mail folders..." error
I took my laptop to our company tech support and had to leave it with him to
take a look at it because I had to be somewhere else right away. He later said that he just started up Outlook and it connected normally! I brought my laptop back home and Outlook connects normally through my home network and ISP and the company VPN. So, I am none the wiser though I spent many, many hours trying to resolve the problem on my one :-\ "William Lefkovics [MVP]" wrote: If after all that, you are still experiencing the same problem, then I would look at connectivity to the Exchange Server and domain controllers. That is probably somethign your systems admin should check. As Brian said, if you are using an Exchange Server, then there likely is no .pst file. Then your mailbox content should remain on the server. If you have an .ost, that is a local copy of your mailbox and is synched with the server. "Paul" wrote in message ... I went ahead and reinstalled Windows XP Home + SP2, and Office 2003 + SP1. I still get the same error when launching Outlook 2003 after configuring to connect with the Exchange server successfully through the Control Panel/Mail icon. I also noticed that there is no file named Outlook.pst or any other file with the extension *.pst on my computer. I saw on some web site that on installing Outlook, it creates a 0 byte sized outlook.pst file in the C:\Documents and Settings\Windows User\Local Settings\Application Data\Microsoft\Outlook folder. Could that be the problem? I do see a file named outlook.ost, though, in the same folder. "Paul" wrote: I am a user and not an IT staff. As per my company's help sheet for configuring Outlook, it mentions Exchange server. I am aware that the company has an Active Directory. I successfully pinged the server. As for your last question, I guess that because it is my email account, I have the privilege to set up Outlook to use my own email account. "William Lefkovics [MVP]" wrote: could connect to the Exchange server because on clicking Check Name in the final step, it underlined my username Would that be Exchange or Active Directory? Can you ping the Exchange server by name? Does the person logged on have sufficient priveleges on the mailbox in question? "Paul" wrote in message ... I reinstalled Windows XP and then installed Office 2003 on my computer. Prior to it I was using Office XP(2002). I used the Windows Settings Transfer wizard to transfer the settings of my old installation to the new one. I set up an Outlook profile and my Exchange server email account using the Control Panel/Mail icon and could connect to the Exchange server because on clicking Check Name in the final step, it underlined my username. But when I launch Outlook 2003, I get the error message - "Unable to open your default e-mail folders. You must connect to your Microsoft Exchange Server computer with the current profile before you can synchronize your folders with your offline folder file." I click on OK and Outlook 2003 closes. I removed the PST and OST files that I could find on my computer by doing a search and moving them to a separate storage, and I reinstalled Office 2003, but I still get the same error. I deleted the profile and recreated it, but the error remains. Can you please give me a step-by-step solution? Thanks a lot. |
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