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#1
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Windows closes down Publisher 2003 installation
I cannot email Microsoft about this because the program won't instal so I
cannot get a PID number. My original installation seemed to be successful until I tried to open a file in it when I got the 'Windows has had to close this program down .. tell Microsoft 'message. This failed every time, so I tried the 'repair' option from the CD, but still got the same message. I then tried to uninstal and reinstal. Same result. I tried cleaning my registry etc but same result. The fault seems to be that the installer still seems to recognise that the program has been installed before, and fails to write to the temp cache in drive D: Here is an extract from the log found in the temp. file. ANy suggestions? Using Local Cache Drive of already installed product: D:\. Error 0x80070002 Failed to create download for local caching. Error 0x80070002 Failed to determine local cache information from Office Source Engine. Couldn't perform local caching. DWSETUPLOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp \Microsoft Office Publisher 2003 Setup(0001).txt" DWMSILOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\M icrosoft Office Publisher 2003 Setup(0001)_Task(0001).txt" Command Line Logging Parameters: /lpiwaeov "C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher 2003 Setup(0001)_Task(0001).txt" LOGVERBOSE=1 02/12/2005 12:56:32 Executing Task: Microsoft Office Publisher 2003 "C:\WINDOWS\system32\msiexec.exe" /I F:\PUB11N.MSI LAUNCHEDFROMSETUP="1" SETUPEXEPATH="F:\" SETUPEXENAME="SETUP.EXE" /lpiwaeov "C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher 2003 Setup(0001)_Task(0001).txt" LOGVERBOSE=1 CDCACHE="0" DWSETUPLOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp \Microsoft Office Publisher 2003 Setup(0001).txt" DWMSILOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\M icrosoft Office Publisher 2003 Setup(0001)_Task(0001).txt" Type: msi Ignore Return Values: False Reboot: False Successfully launched MsiExec.... 02/12/2005 12:56:35 Chained install return code: 1602 Shutting down chained setup processing. ***** Setup exits 02/12/2005 12:56:35 (return = 1602) |
#2
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Windows closes down Publisher 2003 installation
When you get the first error, when you click details what does it say?
This article talks about your error, although it addresses the Office update. It does have pertinent information. You cannot install an Office 2003 service pack http://support.microsoft.com/default...b;en-us;884298 You could try the CleanUp utility. This has worked for me... Description of the Windows Installer CleanUp Utility http://support.microsoft.com/default...b;en-us;290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Jessicajil" wrote in message ... I cannot email Microsoft about this because the program won't instal so I cannot get a PID number. My original installation seemed to be successful until I tried to open a file in it when I got the 'Windows has had to close this program down .. tell Microsoft 'message. This failed every time, so I tried the 'repair' option from the CD, but still got the same message. I then tried to uninstal and reinstal. Same result. I tried cleaning my registry etc but same result. The fault seems to be that the installer still seems to recognise that the program has been installed before, and fails to write to the temp cache in drive D: Here is an extract from the log found in the temp. file. ANy suggestions? Using Local Cache Drive of already installed product: D:\. Error 0x80070002 Failed to create download for local caching. Error 0x80070002 Failed to determine local cache information from Office Source Engine. Couldn't perform local caching. DWSETUPLOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp \Microsoft Office Publisher 2003 Setup(0001).txt" DWMSILOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\M icrosoft Office Publisher 2003 Setup(0001)_Task(0001).txt" Command Line Logging Parameters: /lpiwaeov "C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher 2003 Setup(0001)_Task(0001).txt" LOGVERBOSE=1 02/12/2005 12:56:32 Executing Task: Microsoft Office Publisher 2003 "C:\WINDOWS\system32\msiexec.exe" /I F:\PUB11N.MSI LAUNCHEDFROMSETUP="1" SETUPEXEPATH="F:\" SETUPEXENAME="SETUP.EXE" /lpiwaeov "C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher 2003 Setup(0001)_Task(0001).txt" LOGVERBOSE=1 CDCACHE="0" DWSETUPLOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp \Microsoft Office Publisher 2003 Setup(0001).txt" DWMSILOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\M icrosoft Office Publisher 2003 Setup(0001)_Task(0001).txt" Type: msi Ignore Return Values: False Reboot: False Successfully launched MsiExec.... 02/12/2005 12:56:35 Chained install return code: 1602 Shutting down chained setup processing. ***** Setup exits 02/12/2005 12:56:35 (return = 1602) |
#3
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Windows closes down Publisher 2003 installation
WHen I get the Microsoft Office Publiaher did ot complete successfully. We
are sorry fpr the inconvenience message, and I then click on What data does this error retport contain? I get theerror signatu- EventType : office11setup P1 : {91190409-6000-11d3-8cfe-0150048383c9} P2 : 11.0.5614.0 P3 : startcache P4 : 0 P5 : x P6 : x P7 : x I have tried the Windows Installer Cleanup Utility after each aborted attempt. I went to the article you suggested but it seems to be dealing with error messages rather than aborted installations? "Mary Sauer" wrote: When you get the first error, when you click details what does it say? This article talks about your error, although it addresses the Office update. It does have pertinent information. You cannot install an Office 2003 service pack http://support.microsoft.com/default...b;en-us;884298 You could try the CleanUp utility. This has worked for me... Description of the Windows Installer CleanUp Utility http://support.microsoft.com/default...b;en-us;290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Jessicajil" wrote in message ... I cannot email Microsoft about this because the program won't instal so I cannot get a PID number. My original installation seemed to be successful until I tried to open a file in it when I got the 'Windows has had to close this program down .. tell Microsoft 'message. This failed every time, so I tried the 'repair' option from the CD, but still got the same message. I then tried to uninstal and reinstal. Same result. I tried cleaning my registry etc but same result. The fault seems to be that the installer still seems to recognise that the program has been installed before, and fails to write to the temp cache in drive D: Here is an extract from the log found in the temp. file. ANy suggestions? Using Local Cache Drive of already installed product: D:\. Error 0x80070002 Failed to create download for local caching. Error 0x80070002 Failed to determine local cache information from Office Source Engine. Couldn't perform local caching. DWSETUPLOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp \Microsoft Office Publisher 2003 Setup(0001).txt" DWMSILOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\M icrosoft Office Publisher 2003 Setup(0001)_Task(0001).txt" Command Line Logging Parameters: /lpiwaeov "C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher 2003 Setup(0001)_Task(0001).txt" LOGVERBOSE=1 02/12/2005 12:56:32 Executing Task: Microsoft Office Publisher 2003 "C:\WINDOWS\system32\msiexec.exe" /I F:\PUB11N.MSI LAUNCHEDFROMSETUP="1" SETUPEXEPATH="F:\" SETUPEXENAME="SETUP.EXE" /lpiwaeov "C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher 2003 Setup(0001)_Task(0001).txt" LOGVERBOSE=1 CDCACHE="0" DWSETUPLOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp \Microsoft Office Publisher 2003 Setup(0001).txt" DWMSILOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\M icrosoft Office Publisher 2003 Setup(0001)_Task(0001).txt" Type: msi Ignore Return Values: False Reboot: False Successfully launched MsiExec.... 02/12/2005 12:56:35 Chained install return code: 1602 Shutting down chained setup processing. ***** Setup exits 02/12/2005 12:56:35 (return = 1602) |
#4
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Windows closes down Publisher 2003 installation
Hello again,
I have gone to the section you suggested and had a look at the registry, but I am really none the wiser as I cannot find a GUID for Publisher in either of the sections it mentioned? Since it is not a download I don't know all the places I should be looking? Jessica "Jessicajil" wrote: WHen I get the Microsoft Office Publiaher did ot complete successfully. We are sorry fpr the inconvenience message, and I then click on What data does this error retport contain? I get theerror signatu- EventType : office11setup P1 : {91190409-6000-11d3-8cfe-0150048383c9} P2 : 11.0.5614.0 P3 : startcache P4 : 0 P5 : x P6 : x P7 : x I have tried the Windows Installer Cleanup Utility after each aborted attempt. I went to the article you suggested but it seems to be dealing with error messages rather than aborted installations? "Mary Sauer" wrote: When you get the first error, when you click details what does it say? This article talks about your error, although it addresses the Office update. It does have pertinent information. You cannot install an Office 2003 service pack http://support.microsoft.com/default...b;en-us;884298 You could try the CleanUp utility. This has worked for me... Description of the Windows Installer CleanUp Utility http://support.microsoft.com/default...b;en-us;290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Jessicajil" wrote in message ... I cannot email Microsoft about this because the program won't instal so I cannot get a PID number. My original installation seemed to be successful until I tried to open a file in it when I got the 'Windows has had to close this program down .. tell Microsoft 'message. This failed every time, so I tried the 'repair' option from the CD, but still got the same message. I then tried to uninstal and reinstal. Same result. I tried cleaning my registry etc but same result. The fault seems to be that the installer still seems to recognise that the program has been installed before, and fails to write to the temp cache in drive D: Here is an extract from the log found in the temp. file. ANy suggestions? Using Local Cache Drive of already installed product: D:\. Error 0x80070002 Failed to create download for local caching. Error 0x80070002 Failed to determine local cache information from Office Source Engine. Couldn't perform local caching. DWSETUPLOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp \Microsoft Office Publisher 2003 Setup(0001).txt" DWMSILOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\M icrosoft Office Publisher 2003 Setup(0001)_Task(0001).txt" Command Line Logging Parameters: /lpiwaeov "C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher 2003 Setup(0001)_Task(0001).txt" LOGVERBOSE=1 02/12/2005 12:56:32 Executing Task: Microsoft Office Publisher 2003 "C:\WINDOWS\system32\msiexec.exe" /I F:\PUB11N.MSI LAUNCHEDFROMSETUP="1" SETUPEXEPATH="F:\" SETUPEXENAME="SETUP.EXE" /lpiwaeov "C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher 2003 Setup(0001)_Task(0001).txt" LOGVERBOSE=1 CDCACHE="0" DWSETUPLOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp \Microsoft Office Publisher 2003 Setup(0001).txt" DWMSILOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\M icrosoft Office Publisher 2003 Setup(0001)_Task(0001).txt" Type: msi Ignore Return Values: False Reboot: False Successfully launched MsiExec.... 02/12/2005 12:56:35 Chained install return code: 1602 Shutting down chained setup processing. ***** Setup exits 02/12/2005 12:56:35 (return = 1602) |
#5
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Windows closes down Publisher 2003 installation
Do you have any other Office 2003 products installed? The article to which I directed
you is the only one available with your errors. If you have other Office 2003 products I would try step 2 Do you have an anti-virus application? Disable it when you install. Frequently asked questions about the Local Install Source feature in Office 2003 http://support.microsoft.com/kb/830168/ You receive an error message when you try to install an Office 2003 program http://support.microsoft.com/default...b;en-us;826317 I hope some of this helps. -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Jessicajil" wrote in message ... WHen I get the Microsoft Office Publiaher did ot complete successfully. We are sorry fpr the inconvenience message, and I then click on What data does this error retport contain? I get theerror signatu- EventType : office11setup P1 : {91190409-6000-11d3-8cfe-0150048383c9} P2 : 11.0.5614.0 P3 : startcache P4 : 0 P5 : x P6 : x P7 : x I have tried the Windows Installer Cleanup Utility after each aborted attempt. I went to the article you suggested but it seems to be dealing with error messages rather than aborted installations? "Mary Sauer" wrote: When you get the first error, when you click details what does it say? This article talks about your error, although it addresses the Office update. It does have pertinent information. You cannot install an Office 2003 service pack http://support.microsoft.com/default...b;en-us;884298 You could try the CleanUp utility. This has worked for me... Description of the Windows Installer CleanUp Utility http://support.microsoft.com/default...b;en-us;290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Jessicajil" wrote in message ... I cannot email Microsoft about this because the program won't instal so I cannot get a PID number. My original installation seemed to be successful until I tried to open a file in it when I got the 'Windows has had to close this program down .. tell Microsoft 'message. This failed every time, so I tried the 'repair' option from the CD, but still got the same message. I then tried to uninstal and reinstal. Same result. I tried cleaning my registry etc but same result. The fault seems to be that the installer still seems to recognise that the program has been installed before, and fails to write to the temp cache in drive D: Here is an extract from the log found in the temp. file. ANy suggestions? Using Local Cache Drive of already installed product: D:\. Error 0x80070002 Failed to create download for local caching. Error 0x80070002 Failed to determine local cache information from Office Source Engine. Couldn't perform local caching. DWSETUPLOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp \Microsoft Office Publisher 2003 Setup(0001).txt" DWMSILOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\M icrosoft Office Publisher 2003 Setup(0001)_Task(0001).txt" Command Line Logging Parameters: /lpiwaeov "C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher 2003 Setup(0001)_Task(0001).txt" LOGVERBOSE=1 02/12/2005 12:56:32 Executing Task: Microsoft Office Publisher 2003 "C:\WINDOWS\system32\msiexec.exe" /I F:\PUB11N.MSI LAUNCHEDFROMSETUP="1" SETUPEXEPATH="F:\" SETUPEXENAME="SETUP.EXE" /lpiwaeov "C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher 2003 Setup(0001)_Task(0001).txt" LOGVERBOSE=1 CDCACHE="0" DWSETUPLOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp \Microsoft Office Publisher 2003 Setup(0001).txt" DWMSILOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\M icrosoft Office Publisher 2003 Setup(0001)_Task(0001).txt" Type: msi Ignore Return Values: False Reboot: False Successfully launched MsiExec.... 02/12/2005 12:56:35 Chained install return code: 1602 Shutting down chained setup processing. ***** Setup exits 02/12/2005 12:56:35 (return = 1602) |
#6
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Windows closes down Publisher 2003 installation
Jessicajil schreef:
snip The fault seems to be that the installer still seems to recognise that the program has been installed before, and fails to write to the temp cache in drive D: Here is an extract from the log found in the temp. file. ANy suggestions? Using Local Cache Drive of already installed product: D:\. Error 0x80070002 Failed to create download for local caching. Error 0x80070002 snip rest of error I have exactly the same error while installing office 2003. (This error is descrribed quite a few times; on web BB's the answers aren't very well, but as usual, the USEnet answers are better. However all those answers appear in different ng's, and there quite a few concerning ms. So if you couldn't solve it, maybe the usenet archive might be of some help. Anyway, for me the usenetanswers were better but not yet good enough.) My case = a complete office 2003 install. It seems the original office 2003 installer files were removed, so I couldn't remove office2003 the normal way. I did it with the installer-remover msicuu2.exe, I cleaned the registry, but I get the same error as the OP describes. Further, I get the same error when I try to install the listool.exe now So what should I remove so my pc hasnt got anymore 'evidence' that there used to be an office installation? thx Henk Jol |
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