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#1
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Office 2003
Hi all
I'm not sure what I did (I change things regularly) but after one use of Outlook 2003 Setup appeared every time a new e-mail was selected and it tried to find a file that it could not find and then quit setup before displaying the new e-mail. I tried 'Detect and Repair' which failed saying that it could not find a cab file. I tried Repair from the CD setup app which failed saying it could not find another cab file. I tried to Reinstall from the CD which failed saying it could not find yet another cab file. I bit the bullet and uninstalled this afternoon and installing still fails at random points saying it cannot find one cab or another. I have tried two different CD-ROM drives and I have checked the CD surface (which is as clean as your favourite simile). Any ideas or will Windows have to take the fall? -- Thanks, Gavin Ayling My site: www.gavpolitics.co.uk Interesting links: http://www.thecep.org.uk |
#2
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Hi, Gavin,
Did you do any kind of disk cleanup utility or system restore? This can happen if the MSOCache folder is deleted: "Installation Error: File not Found" error message when you try to update Office 2003 programs from the Office Update Web site: http://support.microsoft.com/kb/875556/ PRB: Windows System Restore Does Not Monitor Windows Installer Patch (.msp) Files: http://support.microsoft.com/default...b;en-us;814833 -- Susan Ramlet MVP - Office Please reply to the newsgroups where others may benefit. "Gavin Ayling" wrote in message ... Hi all I'm not sure what I did (I change things regularly) but after one use of Outlook 2003 Setup appeared every time a new e-mail was selected and it tried to find a file that it could not find and then quit setup before displaying the new e-mail. I tried 'Detect and Repair' which failed saying that it could not find a cab file. I tried Repair from the CD setup app which failed saying it could not find another cab file. I tried to Reinstall from the CD which failed saying it could not find yet another cab file. I bit the bullet and uninstalled this afternoon and installing still fails at random points saying it cannot find one cab or another. I have tried two different CD-ROM drives and I have checked the CD surface (which is as clean as your favourite simile). Any ideas or will Windows have to take the fall? -- Thanks, Gavin Ayling My site: www.gavpolitics.co.uk Interesting links: http://www.thecep.org.uk |
#3
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Susan Ramlet wrote:
Hi, Gavin, Did you do any kind of disk cleanup utility or system restore? This can happen if the MSOCache folder is deleted: "Installation Error: File not Found" error message when you try to update Office 2003 programs from the Office Update Web site: http://support.microsoft.com/kb/875556/ PRB: Windows System Restore Does Not Monitor Windows Installer Patch (.msp) Files: http://support.microsoft.com/default...b;en-us;814833 Thanks for the reply. No, I did see those, but I haven't ever used System Restore. Particularly the first one's solution is to reinstall from the original CD which I am attempting. As I type this I am reinstalling Office without Outlook. If no-one has an idea, hopefully the error-during-install reporting to Microsoft will produce a result... -- Gavin Ayling My site: www.gavpolitics.co.uk Interesting links: http://www.thecep.org.uk What we must all do: http://12121.hostinguk.com/Save%20the%20Pound.jpg The future of Britain: www.conservatives.com |
#4
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Unfortunately for the short term, the error during install reports don't get
you a response from Microsoft, but what they do is feed a database of error data that Microsoft reviews to make product improvements going forward. So, they're good for the long-term. Anyhow, the steps in those two articles may be of use, even if you didn't use system restore. -- Susan Ramlet MVP - Office Please reply to the newsgroups where others may benefit. "Gavin Ayling" wrote in message news Susan Ramlet wrote: Hi, Gavin, Did you do any kind of disk cleanup utility or system restore? This can happen if the MSOCache folder is deleted: "Installation Error: File not Found" error message when you try to update Office 2003 programs from the Office Update Web site: http://support.microsoft.com/kb/875556/ PRB: Windows System Restore Does Not Monitor Windows Installer Patch (.msp) Files: http://support.microsoft.com/default...b;en-us;814833 Thanks for the reply. No, I did see those, but I haven't ever used System Restore. Particularly the first one's solution is to reinstall from the original CD which I am attempting. As I type this I am reinstalling Office without Outlook. If no-one has an idea, hopefully the error-during-install reporting to Microsoft will produce a result... -- Gavin Ayling My site: www.gavpolitics.co.uk Interesting links: http://www.thecep.org.uk What we must all do: http://12121.hostinguk.com/Save%20the%20Pound.jpg The future of Britain: www.conservatives.com |
#5
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Susan Ramlet wrote:
Unfortunately for the short term, the error during install reports don't get you a response from Microsoft, but what they do is feed a database of error data that Microsoft reviews to make product improvements going forward. So, they're good for the long-term. Anyhow, the steps in those two articles may be of use, even if you didn't use system restore. Strangely I installed Office without Outlook and all worked fine. A bit later, and for no real reason, I tried installing Outlook again from the CD and all went fine! Thanks for your help anyway... -- Gavin Ayling My site: www.gavpolitics.co.uk Interesting links: http://www.thecep.org.uk What we must all do: http://12121.hostinguk.com/Save%20the%20Pound.jpg The future of Britain: www.conservatives.com |
#6
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That's good news. Thanks for posting back.
-- Susan Ramlet MVP - Office Please reply to the newsgroups where others may benefit. "Gavin Ayling" wrote in message ... Strangely I installed Office without Outlook and all worked fine. A bit later, and for no real reason, I tried installing Outlook again from the CD and all went fine! Thanks for your help anyway... -- Gavin Ayling My site: www.gavpolitics.co.uk Interesting links: http://www.thecep.org.uk What we must all do: http://12121.hostinguk.com/Save%20the%20Pound.jpg The future of Britain: www.conservatives.com |
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