Unable to remove beta version of Office 2007

Based on this correspondence I've got a horrible feeling that as a simple
unsophiticated Pc user I will never be able to uninstall the 2007 Beta.
Furthermore, from what Milly says, it would appear that its all my own fault.
I should never have trusted Microsoft in the first place and should never
have installed the beta. So now I'm stuck with £100-worth of new 2007
software which cannot be loaded and an email program which has stopped
working. Damn it.

"Milly Staples [MVP - Outlook]" wrote:

Hey back atcha! The KB article covers removing EVERY beta product installed which is why you may not have some of the references. If you installed the optional programs and took the full load (sorry) then you should have most of the entries in the KB article.

I know that uninstalling the beta can be problematic (had the problem on 1 machine but not the other 2). I am hesitant (oh heck, no I am not) to remind everyone here who installed the beta and is now having problems getting back their PRODUCTION machines that they were foolish in the first place to install the beta on a working and required machine in the first place.

Many of us here warned folks about the removal of the beta and possible problems (beta software is not for the faint of heart) but people blithely downloaded and installed away and are now in the whining phase, to be expected surely, but entirely avoidable.

Also, Patrick Schmid, a new One Note MVP, has some excellent advice on his site (http://www.pschmid.net) about the beta removal and a very nice Ribbon Customizer tool - you should check it out. I know how much you like control over how the software runs on your computer - and I am sure that Patrick would appreciate comments from someone like you.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading.


--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Chad Harris asked:

| Yo Milly what up. After furious head scratching that MSKB was the
| solution I posted about 3 hours prior. It works as a facimile
| manual removal for the trial whos relationship with the MSI has been
| screwed up in Redmond. I also used the Windows Installer Cleanup
| Utility which helps for problematic Office and other
| uninstalls/installs in the future. Good to see ya. I drifted over
| to Office because the MSFT Office setup teams have done screwed the
| pooch again it seems.
|
| http://support.microsoft.com/kb/928218/en-us
|
| I didn't have every single reg subkey (maybe 3 of them in the MSKB
| and the first part of it was not helpful since the error where we
| couldn't uninstall the trial version of Office is the reason I
| deployed it in the first place, and the second part's MSI files
| simply weren't present but it got that trial version out of there.
|
| I'm going to ping some people on the Office team because the
| representative number of people who are having trouble removing the
| trial is significant and an Office trial is going to be downloaded
| until Office 2010 or whatever.
|
| Glad to see lol you're still into furiously scratching your head.
|
| CH
|
| From: "Milly Staples [MVP - Outlook]"
|
| Subject: Unable to remove beta version of Office 2007
| Date: Friday, February 02, 2007 9:42 PM
|
| http://support.microsoft.com/kb/928218/en-us
|
| --�
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, maxklepp asked:
|
|| After a lot of trial and error I was finally able to install the
|| Office 2007 Trial version. However, I still have the Beta Version
|| also installed. When I try to remove this version I get the Error
|| Message "This product installation has been corrupted. Run setup
|| again from the CD, DVD, or other original installation source."
|| I don't have either of the original sources and am a little afraid of
|| doing it manually (only as a last resort). Any suggestions?
|| Thank you
|| Max
|
|
| CH
|
| "Milly Staples [MVP - Outlook]"
| wrote in message
| ...
| http://support.microsoft.com/kb/928218/en-us
|
| --�
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, maxklepp asked:
|
|| After a lot of trial and error I was finally able to install the
|| Office 2007 Trial version. However, I still have the Beta Version
|| also installed. When I try to remove this version I get the Error
|| Message "This product installation has been corrupted. Run setup
|| again from the CD, DVD, or other original installation source."
|| I don't have either of the original sources and am a little afraid of
|| doing it manually (only as a last resort). Any suggestions?
|| Thank you
|| Max

Milly--

There is a caveat with that MSKB because removal of one of the subkeys will
trash Add/Remove programs. It got the job done and I have Office 2007
running well, but I had to restore one of the reg subkeys to gett Add/Remove
back in shape on an XP box. I didn't have the problem removing the TRIAL
with Visty (sorry for the caps but I wanted to make the point that this
removal problem is with the Office 2007 trial that was offered after Office
RTM'd on Nov. 7, 2006.

LOL I try never to be in the 'whining phase' but you're mixing the Beta up
with the finished RTM trial of MSFT Office in this case. The problem on
this thread is with this guy--the Trial of the finished product. I do beta
testing all the time, and I've long ago known that you either put it on a
testing box, or you use Virtual PC or some VM ware and you image or backup
well and you take your chances.

http://office.microsoft.com/en-us/pr...741481033.aspx

Download the new release for a 60 day trial:
http://office.microsoft.com/search/r...1 01741481033

It's easy to confuse, and I had to double check the OPs post, but this
problem is occuring for a number of this not on the BETA, but on the
***TRIAL of Office 2007. AYK, MSFT makes a 60 day trial available of Office
(I think) pretty much throughout the course of the current Office version.

I never had any trouble uninstalling the Beta from XP or Vista any build.

The problem is uinnstalling the MSFT Office 2007 TRIAL.

If someone has to get a document out, well, the trial is one good way if
they had no Office version. They could also do it of course with the Open
Source Offices/document makers and now Google has their
http://docs.google.com , but I don't know if you can originate a doc with
it.

The thing is Milly, what we couldn't uninstall (you're of course right that
sometimes uninstalling any Beta--a Windows or one of the 26 now related
Office apps can be problematic) was the Microsoft Office 2007 trial. I
chose to use the trial like many people until I could get an RTM Office
2007. I had been using the public Beta, and MSFT sent me a B2 T Refresh on a
CD but that wouldn't work to allow me to uninstall the Office trial as the
error message said.

I wanted to post back up also, because that is one tricky MSKB--meaning
this.

1) I followed all the steps in the MSKB--I'm used to a reg subkey or value
not always being on your box when the MSKB says it could be although that is
pretty rare for me.

2)******After I ran the MSKB, I still went to C:\Common Files\Microsoft
Shared\and found a good number of Office 2007 files in an Office 2007 folder
in that large folder, and I deleted them.

3) I was then able to install Office 2007 and it's working well.

However, and thisis interesting to me, one of the reg subkey deletions in
that MSKB definitely hamstrings Add/Remove Programs because what happens is
it elminates the change/remove button for every single program. I
frantically searched for repairs for the Control Panel and Add/Remove but
didn't really find any. I tried to use Add Remove Pro, a 3rd party
anduninstalled some Office entries there (French MUI, etc. about 8).

I didn't want to try SR although I set a restore point before following that
MSKB, because I didn't want files to come back from the Office trial that
had caused the problem. So I back extrapolated.

I went to the MSKB, and added this subkey that I had exported and saved:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\*0FF1CE*

Bingo. It fixed Add/Remove immediately.

I have to say that if it hadn't, I'd have been up a slight creek and my
next move would have been to do a repair install. This was on an XP box.

I had no trouble whatsoever, by the way uninstalling the Trial from Vista
(RTM).

The MSKB did the job and I had posted it up here a little before you after I
knew it worked. But I didn't know then, that the reg subkey above is a bad
boy (or girl) and it will disable your add/remove, i.e. the button for
Change/Remove is going to be missing. That's why it's a good idea to export
every reg key that you change individually. I was able to make a guess and
single out that subkey but it was a fairly wild guess since I'm not sure
even with my reg books (including Jerry Honeycutt's, how that subkey relates
to Add/Remove. I just read his pages on removing programs from the registry
but it didn't say anything that connected me to that particular subkey but
it sure is a key one--remove it and it will disable your Add/Remove
capability for sure. I'm going to try to email Jerry and someone like Sloan
Craighton who rights a lot of the Office set up MSKBs and see what they says
about both issues--the problem uninstalling the trial, and deleting that
subkey and it's connection with Add/Remove's remove/change button.

Patrick Schmid and his site are excellent sources. He posted a good deal
during the Office Beta on very specific problems including document
retrieval in the context of the new .xml format.

Thanks,

CH


"Milly Staples [MVP - Outlook]"
wrote in message
...
Hey back atcha! The KB article covers removing EVERY beta product installed
which is why you may not have some of the references. If you installed the
optional programs and took the full load (sorry) then you should have most
of the entries in the KB article.

I know that uninstalling the beta can be problematic (had the problem on 1
machine but not the other 2). I am hesitant (oh heck, no I am not) to
remind everyone here who installed the beta and is now having problems
getting back their PRODUCTION machines that they were foolish in the first
place to install the beta on a working and required machine in the first
place.

Many of us here warned folks about the removal of the beta and possible
problems (beta software is not for the faint of heart) but people blithely
downloaded and installed away and are now in the whining phase, to be
expected surely, but entirely avoidable.

Also, Patrick Schmid, a new One Note MVP, has some excellent advice on his
site (http://www.pschmid.net) about the beta removal and a very nice Ribbon
Customizer tool - you should check it out. I know how much you like
control over how the software runs on your computer - and I am sure that
Patrick would appreciate comments from someone like you.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Chad Harris asked:

| Yo Milly what up. After furious head scratching that MSKB was the
| solution I posted about 3 hours prior. It works as a facimile
| manual removal for the trial whos relationship with the MSI has been
| screwed up in Redmond. I also used the Windows Installer Cleanup
| Utility which helps for problematic Office and other
| uninstalls/installs in the future. Good to see ya. I drifted over
| to Office because the MSFT Office setup teams have done screwed the
| pooch again it seems.
|
| http://support.microsoft.com/kb/928218/en-us
|
| I didn't have every single reg subkey (maybe 3 of them in the MSKB
| and the first part of it was not helpful since the error where we
| couldn't uninstall the trial version of Office is the reason I
| deployed it in the first place, and the second part's MSI files
| simply weren't present but it got that trial version out of there.
|
| I'm going to ping some people on the Office team because the
| representative number of people who are having trouble removing the
| trial is significant and an Office trial is going to be downloaded
| until Office 2010 or whatever.
|
| Glad to see lol you're still into furiously scratching your head.
|
| CH
|
| From: "Milly Staples [MVP - Outlook]"
|
| Subject: Unable to remove beta version of Office 2007
| Date: Friday, February 02, 2007 9:42 PM
|
| http://support.microsoft.com/kb/928218/en-us
|
| --�
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, maxklepp asked:
|
|| After a lot of trial and error I was finally able to install the
|| Office 2007 Trial version. However, I still have the Beta Version
|| also installed. When I try to remove this version I get the Error
|| Message "This product installation has been corrupted. Run setup
|| again from the CD, DVD, or other original installation source."
|| I don't have either of the original sources and am a little afraid of
|| doing it manually (only as a last resort). Any suggestions?
|| Thank you
|| Max
|
|
| CH
|
| "Milly Staples [MVP - Outlook]"
| wrote in message
| ...
| http://support.microsoft.com/kb/928218/en-us
|
| --�
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, maxklepp asked:
|
|| After a lot of trial and error I was finally able to install the
|| Office 2007 Trial version. However, I still have the Beta Version
|| also installed. When I try to remove this version I get the Error
|| Message "This product installation has been corrupted. Run setup
|| again from the CD, DVD, or other original installation source."
|| I don't have either of the original sources and am a little afraid of
|| doing it manually (only as a last resort). Any suggestions?
|| Thank you
|| Max

I see now that the OP had the Beta installed and the trial. My problem was
with the TRIAL but read my post to Milly. That MSKB will get your Beta
uninstalled as well, but one of the registry keys can disable Add/Remove so
you should export all registry keys and save them, that way you can just do
a 3 click and add that registry kley back when you're finished.

I uninstalled the trial, and my point is you can use it to uninstall the
Beta if that's your problem evoking that error message, and then restore the
reg subkey which is

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\*0FF1CE*

Export it if you follow the MSKB, and then after you're finished with
uninstalling the Beta or the Trial, whichever, then restore it to repair
Add/Remove.

Note: Even when you run this MSKB, you are going to have to go to

C:\Common Files\Microsoft Shared\Office 12 and delete all of the folders for
your Beta program there by deleting Office 12.

CH

"ukguy" wrote in message
...
Based on this correspondence I've got a horrible feeling that as a simple
unsophiticated Pc user I will never be able to uninstall the 2007 Beta.
Furthermore, from what Milly says, it would appear that its all my own
fault.
I should never have trusted Microsoft in the first place and should never
have installed the beta. So now I'm stuck with £100-worth of new 2007
software which cannot be loaded and an email program which has stopped
working. Damn it.

"Milly Staples [MVP - Outlook]" wrote:

Hey back atcha! The KB article covers removing EVERY beta product
installed which is why you may not have some of the references. If you
installed the optional programs and took the full load (sorry) then you
should have most of the entries in the KB article.

I know that uninstalling the beta can be problematic (had the problem on
1 machine but not the other 2). I am hesitant (oh heck, no I am not) to
remind everyone here who installed the beta and is now having problems
getting back their PRODUCTION machines that they were foolish in the
first place to install the beta on a working and required machine in the
first place.

Many of us here warned folks about the removal of the beta and possible
problems (beta software is not for the faint of heart) but people
blithely downloaded and installed away and are now in the whining phase,
to be expected surely, but entirely avoidable.

Also, Patrick Schmid, a new One Note MVP, has some excellent advice on
his site (http://www.pschmid.net) about the beta removal and a very nice
Ribbon Customizer tool - you should check it out. I know how much you
like control over how the software runs on your computer - and I am sure
that Patrick would appreciate comments from someone like you.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Chad Harris asked:

| Yo Milly what up. After furious head scratching that MSKB was the
| solution I posted about 3 hours prior. It works as a facimile
| manual removal for the trial whos relationship with the MSI has been
| screwed up in Redmond. I also used the Windows Installer Cleanup
| Utility which helps for problematic Office and other
| uninstalls/installs in the future. Good to see ya. I drifted over
| to Office because the MSFT Office setup teams have done screwed the
| pooch again it seems.
|
| http://support.microsoft.com/kb/928218/en-us
|
| I didn't have every single reg subkey (maybe 3 of them in the MSKB
| and the first part of it was not helpful since the error where we
| couldn't uninstall the trial version of Office is the reason I
| deployed it in the first place, and the second part's MSI files
| simply weren't present but it got that trial version out of there.
|
| I'm going to ping some people on the Office team because the
| representative number of people who are having trouble removing the
| trial is significant and an Office trial is going to be downloaded
| until Office 2010 or whatever.
|
| Glad to see lol you're still into furiously scratching your head.
|
| CH
|
| From: "Milly Staples [MVP - Outlook]"
|
| Subject: Unable to remove beta version of Office 2007
| Date: Friday, February 02, 2007 9:42 PM
|
| http://support.microsoft.com/kb/928218/en-us
|
| --�
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, maxklepp asked:
|
|| After a lot of trial and error I was finally able to install the
|| Office 2007 Trial version. However, I still have the Beta Version
|| also installed. When I try to remove this version I get the Error
|| Message "This product installation has been corrupted. Run setup
|| again from the CD, DVD, or other original installation source."
|| I don't have either of the original sources and am a little afraid of
|| doing it manually (only as a last resort). Any suggestions?
|| Thank you
|| Max
|
|
| CH
|
| "Milly Staples [MVP - Outlook]"
| wrote in message
| ...
| http://support.microsoft.com/kb/928218/en-us
|
| --�
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, maxklepp asked:
|
|| After a lot of trial and error I was finally able to install the
|| Office 2007 Trial version. However, I still have the Beta Version
|| also installed. When I try to remove this version I get the Error
|| Message "This product installation has been corrupted. Run setup
|| again from the CD, DVD, or other original installation source."
|| I don't have either of the original sources and am a little afraid of
|| doing it manually (only as a last resort). Any suggestions?
|| Thank you
|| Max

I just read all the helpful answers. I am a little bit afraid of going into
the guts of the computer in order to remove the beta version, especially when
I read about all the warnings. As I pointed out in my first posting, I was
able to finally install the Trial version, which works fine. Don't ask me
exactly what I did but I have now two Office Pro versions on my computer (and
as a result, mu English spell check still works). Among many other things I
tried to remove the beta version with the Uninstaller, unsuccessfully, but
after this I was able to install the Trial version.
Thanks again
Max
"maxklepp" wrote:

After a lot of trial and error I was finally able to install the Office 2007
Trial version. However, I still have the Beta Version also installed. When I
try to remove this version I get the Error Message "This product installation
has been corrupted. Run setup again from the CD, DVD, or other original
installation source."
I don't have either of the original sources and am a little afraid of doing
it manually (only as a last resort). Any suggestions?
Thank you
Max

The trial version will last for 90 days Max. The MSKB will uninstall the
Beta version fine, just make sure you backup that 4th reg subkey before
deleting it because you'll need to restore it for Add/Remove to work.

Good luck,

CH

"maxklepp" wrote in message
...
I just read all the helpful answers. I am a little bit afraid of going into
the guts of the computer in order to remove the beta version, especially
when
I read about all the warnings. As I pointed out in my first posting, I was
able to finally install the Trial version, which works fine. Don't ask me
exactly what I did but I have now two Office Pro versions on my computer
(and
as a result, mu English spell check still works). Among many other things
I
tried to remove the beta version with the Uninstaller, unsuccessfully, but
after this I was able to install the Trial version.
Thanks again
Max
"maxklepp" wrote:

After a lot of trial and error I was finally able to install the Office
2007
Trial version. However, I still have the Beta Version also installed.
When I
try to remove this version I get the Error Message "This product
installation
has been corrupted. Run setup again from the CD, DVD, or other original
installation source."
I don't have either of the original sources and am a little afraid of
doing
it manually (only as a last resort). Any suggestions?
Thank you
Max

There were hundreds of thousands of people who used the Beta. A backup is
always helpful before you install something onto an OS like Beta office.
That MSKB will get the Beta out. Backup the reg keys by exporting each one,
than when you have Beta Office out and Office 2007 if that's what you want
to install in, restore the 4th reg subkey in the MSKB as I've said by
clicking on the reg export and your Add/Remove will be back to normal.

CH

"ukguy" wrote in message
...
Based on this correspondence I've got a horrible feeling that as a simple
unsophiticated Pc user I will never be able to uninstall the 2007 Beta.
Furthermore, from what Milly says, it would appear that its all my own
fault.
I should never have trusted Microsoft in the first place and should never
have installed the beta. So now I'm stuck with £100-worth of new 2007
software which cannot be loaded and an email program which has stopped
working. Damn it.

"Milly Staples [MVP - Outlook]" wrote:

Hey back atcha! The KB article covers removing EVERY beta product
installed which is why you may not have some of the references. If you
installed the optional programs and took the full load (sorry) then you
should have most of the entries in the KB article.

I know that uninstalling the beta can be problematic (had the problem on
1 machine but not the other 2). I am hesitant (oh heck, no I am not) to
remind everyone here who installed the beta and is now having problems
getting back their PRODUCTION machines that they were foolish in the
first place to install the beta on a working and required machine in the
first place.

Many of us here warned folks about the removal of the beta and possible
problems (beta software is not for the faint of heart) but people
blithely downloaded and installed away and are now in the whining phase,
to be expected surely, but entirely avoidable.

Also, Patrick Schmid, a new One Note MVP, has some excellent advice on
his site (http://www.pschmid.net) about the beta removal and a very nice
Ribbon Customizer tool - you should check it out. I know how much you
like control over how the software runs on your computer - and I am sure
that Patrick would appreciate comments from someone like you.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Chad Harris asked:

| Yo Milly what up. After furious head scratching that MSKB was the
| solution I posted about 3 hours prior. It works as a facimile
| manual removal for the trial whos relationship with the MSI has been
| screwed up in Redmond. I also used the Windows Installer Cleanup
| Utility which helps for problematic Office and other
| uninstalls/installs in the future. Good to see ya. I drifted over
| to Office because the MSFT Office setup teams have done screwed the
| pooch again it seems.
|
| http://support.microsoft.com/kb/928218/en-us
|
| I didn't have every single reg subkey (maybe 3 of them in the MSKB
| and the first part of it was not helpful since the error where we
| couldn't uninstall the trial version of Office is the reason I
| deployed it in the first place, and the second part's MSI files
| simply weren't present but it got that trial version out of there.
|
| I'm going to ping some people on the Office team because the
| representative number of people who are having trouble removing the
| trial is significant and an Office trial is going to be downloaded
| until Office 2010 or whatever.
|
| Glad to see lol you're still into furiously scratching your head.
|
| CH
|
| From: "Milly Staples [MVP - Outlook]"
|
| Subject: Unable to remove beta version of Office 2007
| Date: Friday, February 02, 2007 9:42 PM
|
| http://support.microsoft.com/kb/928218/en-us
|
| --�
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, maxklepp asked:
|
|| After a lot of trial and error I was finally able to install the
|| Office 2007 Trial version. However, I still have the Beta Version
|| also installed. When I try to remove this version I get the Error
|| Message "This product installation has been corrupted. Run setup
|| again from the CD, DVD, or other original installation source."
|| I don't have either of the original sources and am a little afraid of
|| doing it manually (only as a last resort). Any suggestions?
|| Thank you
|| Max
|
|
| CH
|
| "Milly Staples [MVP - Outlook]"
| wrote in message
| ...
| http://support.microsoft.com/kb/928218/en-us
|
| --�
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, maxklepp asked:
|
|| After a lot of trial and error I was finally able to install the
|| Office 2007 Trial version. However, I still have the Beta Version
|| also installed. When I try to remove this version I get the Error
|| Message "This product installation has been corrupted. Run setup
|| again from the CD, DVD, or other original installation source."
|| I don't have either of the original sources and am a little afraid of
|| doing it manually (only as a last resort). Any suggestions?
|| Thank you
|| Max