IE7 Error Message

I downloaded IE7 but every time I turn on my pc I get this error message
heading in blue: Smartbridge AlertsMotiveSB.exe Entry Point Not Found,then
underneath it says:The Procedure Entry Point GetprocessimagefilenameW could
not be located in the dymanic link library PSAPI.DLL.
Please can anyone help,I did try uninstalling then reinstalling again but it
is still the same,everything works fine but it is rather annoying getting
the message every time I turn on.is there anyway of getting rid of it
I would be very gratefull for any advice
Thanx Chris

See:
http://www.updatexp.com/ie7-issues.html

Use the following newsgroup for questions or problems with IE6/7
news://msnews.microsoft.com/microsof...plorer.general

You can also get to the Internet Explorer newsgroups via this web site:
http://www.microsoft.com/communities...s/default.mspx
There select Internet Explorer

You posted in the newsgroup for help with the Outlook Express that comes
with IE6.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"christine rowe" wrote in message
...
I downloaded IE7 but every time I turn on my pc I get this error
message heading in blue: Smartbridge AlertsMotiveSB.exe Entry Point Not
Found,then underneath it says:The Procedure Entry Point
GetprocessimagefilenameW could not be located in the dymanic link
library PSAPI.DLL.
Please can anyone help,I did try uninstalling then reinstalling again
but it is still the same,everything works fine but it is rather
annoying getting the message every time I turn on.is there anyway of
getting rid of it
I would be very gratefull for any advice
Thanx Chris

Thanx for your help I got it sorted Chris
"Michael Santovec" wrote in message
...
See:
http://www.updatexp.com/ie7-issues.html

Use the following newsgroup for questions or problems with IE6/7
news://msnews.microsoft.com/microsof...plorer.general

You can also get to the Internet Explorer newsgroups via this web site:
http://www.microsoft.com/communities...s/default.mspx
There select Internet Explorer

You posted in the newsgroup for help with the Outlook Express that comes
with IE6.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"christine rowe" wrote in message
...
I downloaded IE7 but every time I turn on my pc I get this error message
heading in blue: Smartbridge AlertsMotiveSB.exe Entry Point Not Found,then
underneath it says:The Procedure Entry Point GetprocessimagefilenameW
could not be located in the dymanic link library PSAPI.DLL.
Please can anyone help,I did try uninstalling then reinstalling again but
it is still the same,everything works fine but it is rather annoying
getting the message every time I turn on.is there anyway of getting rid
of it
I would be very gratefull for any advice
Thanx Chris

1. Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a
result, users might receive the following error message after installation
of Internet Explorer 7:

"SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
point GetProcessImageFileNameW could not be located in the dynamic link
library PSAPI.DLL"

2. Hal Screen Reader and Supernova Reader Magnifier by Dolphin both may stop
responding when users click commands from Internet Explorer’s file menu.
These two programs are shipped with an older version of psapi.dll that
causes the program to stop responding in Internet Explorer 7.

To work around this error:

* Go to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...) or Dolphin Hal Screen Reader or Supernova Reader
Magnifier.

* Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL

* NB: Do NOT rename the PSAPI.DLL file in C:\Windows\System32 directory!

* Restart the computer.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

christine rowe wrote:
I downloaded IE7 but every time I turn on my pc I get this error message
heading in blue: Smartbridge AlertsMotiveSB.exe Entry Point Not Found,then
underneath it says:The Procedure Entry Point GetprocessimagefilenameW
could
not be located in the dymanic link library PSAPI.DLL.
Please can anyone help,I did try uninstalling then reinstalling again but
it
is still the same,everything works fine but it is rather annoying getting
the message every time I turn on.is there anyway of getting rid of it
I would be very gratefull for any advice
Thanx Chris

I have corresponded re the same problem in the past. Unfortunately, I
have no Program Files such as Verizon, Smart or the others, and I am
therefore stuck with the problem. Any ideas?

Cheers.
PA Bear wrote:
1. Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a
result, users might receive the following error message after installation
of Internet Explorer 7:

"SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
point GetProcessImageFileNameW could not be located in the dynamic link
library PSAPI.DLL"

2. Hal Screen Reader and Supernova Reader Magnifier by Dolphin both may stop
responding when users click commands from Internet Explorer's file menu.
These two programs are shipped with an older version of psapi.dll that
causes the program to stop responding in Internet Explorer 7.

To work around this error:

* Go to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...) or Dolphin Hal Screen Reader or Supernova Reader
Magnifier.

* Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL

* NB: Do NOT rename the PSAPI.DLL file in C:\Windows\System32 directory!

* Restart the computer.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

christine rowe wrote:
I downloaded IE7 but every time I turn on my pc I get this error message
heading in blue: Smartbridge AlertsMotiveSB.exe Entry Point Not Found,then
underneath it says:The Procedure Entry Point GetprocessimagefilenameW
could
not be located in the dymanic link library PSAPI.DLL.
Please can anyone help,I did try uninstalling then reinstalling again but
it
is still the same,everything works fine but it is rather annoying getting
the message every time I turn on.is there anyway of getting rid of it
I would be very gratefull for any advice
Thanx Chris

wrote in message
ups.com...
I have corresponded re the same problem in the past. Unfortunately, I
have no Program Files such as Verizon, Smart or the others, and I am
therefore stuck with the problem. Any ideas?


Christine says:
"I get this error message heading in blue: Smartbridge AlertsMotiveSB.exe
Entry Point Not Found,then underneath it says:The Procedure Entry Point
GetprocessimagefilenameW could not be located in the dymanic link library
PSAPI.DLL"

If you have this message then you do have Motive SmartBridge installed. If
you don't get that message then your problem is not the same. Whet error
message do you get. Include the title and the exact, complete error
message.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

Search for files named PSAPI.DLL via WinKey+F enter PSAPI.DLL in the
topmost search box Check the Advanced option and the three (3) options
underneath it Press SEARCH button.

Delete any files named PSAPI.DLL in any folders OTHER THAN
C:\Windows\System32 =this folder & then reboot.

This is an IE6-specific newsgroup. Those with IE7-specific questions or
comments are asked to post to and seek support in this newsgroup:
microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communities...orer. general

In your newsreader:
news://msnews.microsoft.com/microsof...plorer.general
--
~PA Bear

wrote:
I have corresponded re the same problem in the past. Unfortunately, I
have no Program Files such as Verizon, Smart or the others, and I am
therefore stuck with the problem. Any ideas?

Cheers.
PA Bear wrote:
1. Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a
result, users might receive the following error message after
installation
of Internet Explorer 7:

"SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure
entry
point GetProcessImageFileNameW could not be located in the dynamic link
library PSAPI.DLL"

2. Hal Screen Reader and Supernova Reader Magnifier by Dolphin both may
stop responding when users click commands from Internet Explorer's file
menu. These two programs are shipped with an older version of psapi.dll
that causes the program to stop responding in Internet Explorer 7.

To work around this error:

* Go to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...) or Dolphin Hal Screen Reader or Supernova
Reader
Magnifier.

* Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL

* NB: Do NOT rename the PSAPI.DLL file in C:\Windows\System32 directory!

* Restart the computer.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

christine rowe wrote:
I downloaded IE7 but every time I turn on my pc I get this error message
heading in blue: Smartbridge AlertsMotiveSB.exe Entry Point Not
Found,then
underneath it says:The Procedure Entry Point GetprocessimagefilenameW
could
not be located in the dymanic link library PSAPI.DLL.
Please can anyone help,I did try uninstalling then reinstalling again
but
it
is still the same,everything works fine but it is rather annoying
getting
the message every time I turn on.is there anyway of getting rid of it
I would be very gratefull for any advice
Thanx Chris