How do I use the Contact folder as an address book?

I've read the help online and it looks really easy. However, when I go to
the tab where the option is to "show this folder as an e-mail Address Book",
the option is grayed out and is not available to change. What else do I
have to do? I have a user who cannot access her contacts folder this way
(neither can I) and we're going crazy! Help!

First, post your Outlook version if you have a question.
Read this. Is this what you did?
http://support.microsoft.com/default...Product=ol2002

--
Russ Valentine
[MVP-Outlook]
"Deanne Rasmussen" wrote in message
...
I've read the help online and it looks really easy. However, when I go to
the tab where the option is to "show this folder as an e-mail Address
Book",
the option is grayed out and is not available to change. What else do I
have to do? I have a user who cannot access her contacts folder this way
(neither can I) and we're going crazy! Help!

Yes - I did this - up to the point listed in #3 below. It will not let me
click in the box - the option is gray. We have Outlook 2000.
How to Mark Your Contact Folder for Use with Your Address Book
1.. In the Folder List, click to select the folder you would like to use
with the Address Book. If you do not see the Folder List, click Folder List
on the View menu.
2.. On the File menu, point to Folder, and then click Properties for your
folder name.
3.. On the Outlook Address Book tab, click to select Show this folder as
an e-mail address book, type a descriptive name, and then click OK.
"Russ Valentine [MVP-Outlook]" wrote in message
...
First, post your Outlook version if you have a question.
Read this. Is this what you did?

http://support.microsoft.com/default...Product=ol2002

--
Russ Valentine
[MVP-Outlook]
"Deanne Rasmussen" wrote in message
...
I've read the help online and it looks really easy. However, when I go
to
the tab where the option is to "show this folder as an e-mail Address
Book",
the option is grayed out and is not available to change. What else do I
have to do? I have a user who cannot access her contacts folder this
way
(neither can I) and we're going crazy! Help!

Deanne Rasmussen wrote:

Yes - I did this - up to the point listed in #3 below. It will not
let me click in the box - the option is gray. We have Outlook 2000.

What type of account. Is OL2000 configured as Internet Mail Only (second
line in "HelpAbout") or Corporate and Workgroup Mode? If the latter, do
you have the "Outlook Address Book" service in your mail profile? Click
ToolsServices and see. If not, add it.
--
Brian Tillman

Then no you did not, because those weren't the instructions for Outlook
2000. That's why I told you to post your Outlook version. For Outlook 2000,
you must also post your mail support mode for instructions on how to
configure the Outlook Address Book. We cannot help you without enough
information.
Is the option already checked but grayed out? If so, you are using Internet
Mail Only mode and the Outlook Address Book is already enabled by default.
--
Russ Valentine
[MVP-Outlook]
"Deanne Rasmussen" wrote in message
...
Yes - I did this - up to the point listed in #3 below. It will not let me
click in the box - the option is gray. We have Outlook 2000.
How to Mark Your Contact Folder for Use with Your Address Book
1.. In the Folder List, click to select the folder you would like to use
with the Address Book. If you do not see the Folder List, click Folder
List
on the View menu.
2.. On the File menu, point to Folder, and then click Properties for
your
folder name.
3.. On the Outlook Address Book tab, click to select Show this folder as
an e-mail address book, type a descriptive name, and then click OK.
"Russ Valentine [MVP-Outlook]" wrote in message
...
First, post your Outlook version if you have a question.
Read this. Is this what you did?


http://support.microsoft.com/default...Product=ol2002

--
Russ Valentine
[MVP-Outlook]
"Deanne Rasmussen" wrote in message
...
I've read the help online and it looks really easy. However, when I
go
to
the tab where the option is to "show this folder as an e-mail Address
Book",
the option is grayed out and is not available to change. What else do
I
have to do? I have a user who cannot access her contacts folder this
way
(neither can I) and we're going crazy! Help!

The help screen shows "Corporate or Workgroup Mode"

I'll have to finish this another time - gotta find the cd's. (I have
replaced the former IT person here and am still 'hunting' for information)
Thank you for your help.


"Brian Tillman" wrote in message
...
Deanne Rasmussen wrote:

Yes - I did this - up to the point listed in #3 below. It will not
let me click in the box - the option is gray. We have Outlook 2000.

What type of account. Is OL2000 configured as Internet Mail Only (second
line in "HelpAbout") or Corporate and Workgroup Mode? If the latter, do
you have the "Outlook Address Book" service in your mail profile? Click
ToolsServices and see. If not, add it.
--
Brian Tillman

Then these are the instructions you should use, the ones for Outlook 2000
C/W:
Go to Tools Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools Options Addressing Tab and choose to show your
Contacts folder.

--
Russ Valentine
[MVP-Outlook]
"Deanne Rasmussen" wrote in message
...
The help screen shows "Corporate or Workgroup Mode"

I'll have to finish this another time - gotta find the cd's. (I have
replaced the former IT person here and am still 'hunting' for information)
Thank you for your help.


"Brian Tillman" wrote in message
...
Deanne Rasmussen wrote:

Yes - I did this - up to the point listed in #3 below. It will not
let me click in the box - the option is gray. We have Outlook 2000.

What type of account. Is OL2000 configured as Internet Mail Only
(second
line in "HelpAbout") or Corporate and Workgroup Mode? If the latter,
do
you have the "Outlook Address Book" service in your mail profile? Click
ToolsServices and see. If not, add it.
--
Brian Tillman