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#1
January 29th, 2008, 06:23 AM
posted to microsoft.public.office.setup
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Touble installing Office Enterprise
i have just bought Enterprise 2007 i am currently using office 2003... when i
try to install Enterprise 2007 it tells me that "Setup cannot find Enterpriser.WW\EnterWW.cab. Browse to a valid installation source" but everywhere i choose it says it is an invalid source, how can i fix this? 
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#2
January 29th, 2008, 03:04 PM
posted to microsoft.public.office.setup
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Touble installing Office Enterprise
Return the software for a refund as it's probably bogus.
-- Carey Frisch Microsoft MVP Windows Shell/User --------------------------------------------------------------- "ddanger" wrote in message ... i have just bought Enterprise 2007 i am currently using office 2003... when i try to install Enterprise 2007 it tells me that "Setup cannot find Enterpriser.WW\EnterWW.cab. Browse to a valid installation source" but everywhere i choose it says it is an invalid source, how can i fix this?
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#3
February 3rd, 2008, 01:17 PM
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Touble installing Office Enterprise
I've had exactly the same issue, today, unresolved, with a legitimate copy
purchased via Microsoft Home Use Program. Without knowing who to return my original copy to, how do I resolve this issue? "Carey Frisch [MVP]" wrote: Return the software for a refund as it's probably bogus. -- Carey Frisch Microsoft MVP Windows Shell/User --------------------------------------------------------------- "ddanger" wrote in message ... i have just bought Enterprise 2007 i am currently using office 2003... when i try to install Enterprise 2007 it tells me that "Setup cannot find Enterpriser.WW\EnterWW.cab. Browse to a valid installation source" but everywhere i choose it says it is an invalid source, how can i fix this?
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#4
February 4th, 2008, 12:46 AM
posted to microsoft.public.office.setup
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Touble installing Office Enterprise
Open a no-charge support request directly with MS Support:
https://support.microsoft.com/oas/de...3&gprid=416357 -- Carey Frisch Microsoft MVP Windows Shell/User --------------------------------------------------------------- "Rich" wrote: I've had exactly the same issue, today, unresolved, with a legitimate copy purchased via Microsoft Home Use Program. Without knowing who to return my original copy to, how do I resolve this issue?
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#5
February 4th, 2008, 06:28 PM
posted to microsoft.public.office.setup
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Touble installing Office Enterprise
Is there a UK address for this help please, since when I go to the link,
a) It will only accept a USA address b) It doesn't show as free, and wants c/card details to attempt to charge $49 Thanks for ur help "Carey Frisch [MVP]" wrote: Open a no-charge support request directly with MS Support: https://support.microsoft.com/oas/de...3&gprid=416357 -- Carey Frisch Microsoft MVP Windows Shell/User --------------------------------------------------------------- "Rich" wrote: I've had exactly the same issue, today, unresolved, with a legitimate copy purchased via Microsoft Home Use Program. Without knowing who to return my original copy to, how do I resolve this issue?
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#6
February 4th, 2008, 07:29 PM
posted to microsoft.public.office.setup
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Touble installing Office Enterprise
Is it worth UNINSTALLING the FREE 30d trial office (home and student) that
came with the brand new HP laptop, and THEN trying to install the CD again? I've searched the CD and there IS 250MB of stuff on the ENTER sub directory in the CAB folder? "Rich" wrote: Is there a UK address for this help please, since when I go to the link, a) It will only accept a USA address b) It doesn't show as free, and wants c/card details to attempt to charge $49 Thanks for ur help "Carey Frisch [MVP]" wrote: Open a no-charge support request directly with MS Support: https://support.microsoft.com/oas/de...3&gprid=416357 -- Carey Frisch Microsoft MVP Windows Shell/User --------------------------------------------------------------- "Rich" wrote: I've had exactly the same issue, today, unresolved, with a legitimate copy purchased via Microsoft Home Use Program. Without knowing who to return my original copy to, how do I resolve this issue?
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#7
February 5th, 2008, 04:22 AM
posted to microsoft.public.office.setup
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Touble installing Office Enterprise
Hi Rich,
On the page mentioned by Carey, below, click on the 'United States' ID on the upper left and change to 'United Kingdom'. On the new page that comes up click on the 'Contact Microsoft' link. ========= "Rich" wrote in message ... Is there a UK address for this help please, since when I go to the link, a) It will only accept a USA address b) It doesn't show as free, and wants c/card details to attempt to charge $49 Thanks for ur help -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends*
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#8
February 5th, 2008, 06:24 PM
posted to microsoft.public.office.setup
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Touble installing Office Enterprise
Hi Bob
Tried that also, got the phone numbers and spent all day unsuccessfully pressing different option numbers to get no-where within Microsoft. All I was eventually offered was an e-mail address to send a technical question to, but have since found out that this is a "general" e-mail address and so I have no idea when someone will look at this issue ! Uninstalled the free demo software that came with the new laptop and it still doesn't install. So, currently frustrated big-time with a product that won't install, cost £17 and has cost more in phonecalls and my time so far ! Any other ideas would be greatly appreciated Richard "Bob Buckland ?:-)" wrote: Hi Rich, On the page mentioned by Carey, below, click on the 'United States' ID on the upper left and change to 'United Kingdom'. On the new page that comes up click on the 'Contact Microsoft' link. ========= "Rich" wrote in message ... Is there a UK address for this help please, since when I go to the link, a) It will only accept a USA address b) It doesn't show as free, and wants c/card details to attempt to charge $49 Thanks for ur help -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends*
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#9
November 17th, 2008, 04:10 PM
posted to microsoft.public.office.setup
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Touble installing Office Enterprise
Did you have any luck?
My Home Use Program Office 2007 is giving me the same errors as you guys are getting (and a lot of people are getting).
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#10
November 17th, 2008, 04:52 PM
posted to microsoft.public.office.setup
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Touble installing Office Enterprise
Who guys? What problems are you having?
-- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "WarAxe" wrote in message ... Did you have any luck? My Home Use Program Office 2007 is giving me the same errors as you guys are getting (and a lot of people are getting).
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