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Attention Microsoft: Outlook 2007 stops working - unresolved problem
When I start Outlook 2007 it opens and starts downloading email messages but
a few seconds later it displays a message that it has stopped working. There are two options then: Check online for a solution and close the program. Clicking on the first options closed Outlook and restarts it and the same two options appear. It does happen when I start Outlook 2007 in the Safe Mode, too. I used scanpst.exe. The result message was that the file was corrupted so I selected the option to repair it. I repaired it but when I started the Outlook, the problem occurred again. Additional info: Problem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6514.5000 Application Timestamp: 4a89dc70 Fault Module Name: kernel32.dll Fault Module Version: 6.0.6002.18005 Fault Module Timestamp: 49e037dd Exception Code: c0000005 Exception Offset: 000719f7 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 Mark |
#2
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Attention Microsoft: Outlook 2007 stops working - unresolved problem
Rescan the the pst-file with scanpst.exe until no error are found anymore.
Can you repro the issue when recreating your mail profile? http://www.howto-outlok.com/faq/newprofile.htm If you logon as a different user to that machine, do you still have the same issues? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "mark" wrote in message ... When I start Outlook 2007 it opens and starts downloading email messages but a few seconds later it displays a message that it has stopped working. There are two options then: Check online for a solution and close the program. Clicking on the first options closed Outlook and restarts it and the same two options appear. It does happen when I start Outlook 2007 in the Safe Mode, too. I used scanpst.exe. The result message was that the file was corrupted so I selected the option to repair it. I repaired it but when I started the Outlook, the problem occurred again. Additional info: Problem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6514.5000 Application Timestamp: 4a89dc70 Fault Module Name: kernel32.dll Fault Module Version: 6.0.6002.18005 Fault Module Timestamp: 49e037dd Exception Code: c0000005 Exception Offset: 000719f7 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 Mark |
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