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#1
March 18th, 2010, 06:05 AM
posted to microsoft.public.office.setup
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Can't install Office 2007 Pro
Running Vista Home Premium 2GB RAM, 40GB Free Space.
I just bought O2007Pro in its nice fancy box. I tried the support route but it wants a product ID but because it hasn't installed and none of the numbers on the box work I can't get support without paying - THANKS M$, so hopefully someone can here can offer some guidance. I had been running 2003 and then installed 2010 Beta and had no problems. So I uninstalled 2010 and now when I try to install 2007 I get the error: Windows cannot access the specified device, path or file. You may not have appropriate permissions to access the item. So I logged on as administrator but got the same error. So does anyone know how I can get support? I'm contacting Amazon where I bought it tomorrow but was hoping it was just a glitch from Office 2010 Beta. Thanks 
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#2
March 18th, 2010, 01:36 PM
posted to microsoft.public.office.setup
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Can't install Office 2007 Pro
Why did you install Ofice 2010 Beta on your main computer when Microsoft
explicitly advises against doing this? Why did you install two versions of Office on the same computer, when Microsoft explicitly recommends not doing this? Were you aware that one of the risks of using Beta software is that it may not uninstall cleanly? You may be able to successfully install Office 2007 if you can cleanly uninstall both Office 2010 Beta and Office 2003. Otherwise, a laborious and risky manual install will be needed. Daddy "drumz" wrote in message ... Running Vista Home Premium 2GB RAM, 40GB Free Space. I just bought O2007Pro in its nice fancy box. I tried the support route but it wants a product ID but because it hasn't installed and none of the numbers on the box work I can't get support without paying - THANKS M$, so hopefully someone can here can offer some guidance. I had been running 2003 and then installed 2010 Beta and had no problems. So I uninstalled 2010 and now when I try to install 2007 I get the error: Windows cannot access the specified device, path or file. You may not have appropriate permissions to access the item. So I logged on as administrator but got the same error. So does anyone know how I can get support? I'm contacting Amazon where I bought it tomorrow but was hoping it was just a glitch from Office 2010 Beta. Thanks
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#3
March 18th, 2010, 04:44 PM
posted to microsoft.public.office.setup
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Can't install Office 2007 Pro
I tried to run
http://c2r.microsoft..com/tools/cleanc2r.zip to uninstall 2010. And still not working. But how do you know that is the problem? I'm going to try it on another computer to see if that installs "Daddy" wrote: Why did you install Ofice 2010 Beta on your main computer when Microsoft explicitly advises against doing this? Why did you install two versions of Office on the same computer, when Microsoft explicitly recommends not doing this? Were you aware that one of the risks of using Beta software is that it may not uninstall cleanly? You may be able to successfully install Office 2007 if you can cleanly uninstall both Office 2010 Beta and Office 2003. Otherwise, a laborious and risky manual install will be needed. Daddy "drumz" wrote in message ... Running Vista Home Premium 2GB RAM, 40GB Free Space. I just bought O2007Pro in its nice fancy box. I tried the support route but it wants a product ID but because it hasn't installed and none of the numbers on the box work I can't get support without paying - THANKS M$, so hopefully someone can here can offer some guidance. I had been running 2003 and then installed 2010 Beta and had no problems. So I uninstalled 2010 and now when I try to install 2007 I get the error: Windows cannot access the specified device, path or file. You may not have appropriate permissions to access the item. So I logged on as administrator but got the same error. So does anyone know how I can get support? I'm contacting Amazon where I bought it tomorrow but was hoping it was just a glitch from Office 2010 Beta. Thanks .
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#4
March 18th, 2010, 05:10 PM
posted to microsoft.public.office.setup
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Can't install Office 2007 Pro
"drumz" wrote in message ... Running Vista Home Premium 2GB RAM, 40GB Free Space. I just bought O2007Pro in its nice fancy box. I tried the support route but it wants a product ID but because it hasn't installed and none of the numbers on the box work I can't get support without paying - THANKS M$, so hopefully someone can here can offer some guidance. I had been running 2003 and then installed 2010 Beta and had no problems. So I uninstalled 2010 and now when I try to install 2007 I get the error: Windows cannot access the specified device, path or file. You may not have appropriate permissions to access the item. So I logged on as administrator but got the same error. So does anyone know how I can get support? I'm contacting Amazon where I bought it tomorrow but was hoping it was just a glitch from Office 2010 Beta. Thanks I'm not sure this will do anything for you, but have you looked into the Folder Options (Windows Explorer, TOOLSFOLDER OPTIONSVIEW) and selected Show Hidden Files and Folders. Perhaps the folder that can't be accessed is a hidden one that is refusing to expose itself to the Installer. It seems like the Installer should be able to see hidden folders because it should need to make adjustments to them, but maybe if the Show Hidden is not selected, then those locations can't be opened. Just a thought ...
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#5
March 18th, 2010, 05:25 PM
posted to microsoft.public.office.setup
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Can't install Office 2007 Pro
I was able to re-install Office 2003 so that tells me it's the disks/package
I bought. And I was unable to install on a machine that has never had Office on it. So thanks for being a M$ toadie. I should know better than to come to this site for assistance since all you get is brow beating. THANKS FOR JUST ABOUT NOTHING. "Daddy" wrote: Why did you install Ofice 2010 Beta on your main computer when Microsoft explicitly advises against doing this? Why did you install two versions of Office on the same computer, when Microsoft explicitly recommends not doing this? Were you aware that one of the risks of using Beta software is that it may not uninstall cleanly? You may be able to successfully install Office 2007 if you can cleanly uninstall both Office 2010 Beta and Office 2003. Otherwise, a laborious and risky manual install will be needed. Daddy "drumz" wrote in message ... Running Vista Home Premium 2GB RAM, 40GB Free Space. I just bought O2007Pro in its nice fancy box. I tried the support route but it wants a product ID but because it hasn't installed and none of the numbers on the box work I can't get support without paying - THANKS M$, so hopefully someone can here can offer some guidance. I had been running 2003 and then installed 2010 Beta and had no problems. So I uninstalled 2010 and now when I try to install 2007 I get the error: Windows cannot access the specified device, path or file. You may not have appropriate permissions to access the item. So I logged on as administrator but got the same error. So does anyone know how I can get support? I'm contacting Amazon where I bought it tomorrow but was hoping it was just a glitch from Office 2010 Beta. Thanks .
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#6
March 18th, 2010, 05:49 PM
posted to microsoft.public.office.setup
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Can't install Office 2007 Pro
This is clearly an issue with another version of Office still being installed. Did
you uninstall the Trial and the Activation Assistant completely. I doubt it. Also some parts of Office 2003 is still resident. Clean out the computer from all Office installs and then install the Office 2007 -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "drumz" wrote in message ... Running Vista Home Premium 2GB RAM, 40GB Free Space. I just bought O2007Pro in its nice fancy box. I tried the support route but it wants a product ID but because it hasn't installed and none of the numbers on the box work I can't get support without paying - THANKS M$, so hopefully someone can here can offer some guidance. I had been running 2003 and then installed 2010 Beta and had no problems. So I uninstalled 2010 and now when I try to install 2007 I get the error: Windows cannot access the specified device, path or file. You may not have appropriate permissions to access the item. So I logged on as administrator but got the same error. So does anyone know how I can get support? I'm contacting Amazon where I bought it tomorrow but was hoping it was just a glitch from Office 2010 Beta. Thanks
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#7
March 18th, 2010, 06:10 PM
posted to microsoft.public.office.setup
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Can't install Office 2007 Pro
Yes, I can see all files. I just tried it on an XP machine and it
won;tinstall but then tried it on a Win7 machine and bingo, it will install. I aborted though because I need to run it on my Vista box. Contacted the seller. Thanks for your help. "Jeff Strickland" wrote: "drumz" wrote in message ... Running Vista Home Premium 2GB RAM, 40GB Free Space. I just bought O2007Pro in its nice fancy box. I tried the support route but it wants a product ID but because it hasn't installed and none of the numbers on the box work I can't get support without paying - THANKS M$, so hopefully someone can here can offer some guidance. I had been running 2003 and then installed 2010 Beta and had no problems. So I uninstalled 2010 and now when I try to install 2007 I get the error: Windows cannot access the specified device, path or file. You may not have appropriate permissions to access the item. So I logged on as administrator but got the same error. So does anyone know how I can get support? I'm contacting Amazon where I bought it tomorrow but was hoping it was just a glitch from Office 2010 Beta. Thanks I'm not sure this will do anything for you, but have you looked into the Folder Options (Windows Explorer, TOOLSFOLDER OPTIONSVIEW) and selected Show Hidden Files and Folders. Perhaps the folder that can't be accessed is a hidden one that is refusing to expose itself to the Installer. It seems like the Installer should be able to see hidden folders because it should need to make adjustments to them, but maybe if the Show Hidden is not selected, then those locations can't be opened. Just a thought ... .
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#8
March 18th, 2010, 07:12 PM
posted to microsoft.public.office.setup
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Can't install Office 2007 Pro
Then why will it install on a Win7 machine that had Office 2010 beta on it?
It will not install on an XPSP2 machine that never had any Office on it. I think you are wrong but thanks for trying! "Peter Foldes" wrote: This is clearly an issue with another version of Office still being installed. Did you uninstall the Trial and the Activation Assistant completely. I doubt it. Also some parts of Office 2003 is still resident. Clean out the computer from all Office installs and then install the Office 2007 -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "drumz" wrote in message ... Running Vista Home Premium 2GB RAM, 40GB Free Space. I just bought O2007Pro in its nice fancy box. I tried the support route but it wants a product ID but because it hasn't installed and none of the numbers on the box work I can't get support without paying - THANKS M$, so hopefully someone can here can offer some guidance. I had been running 2003 and then installed 2010 Beta and had no problems. So I uninstalled 2010 and now when I try to install 2007 I get the error: Windows cannot access the specified device, path or file. You may not have appropriate permissions to access the item. So I logged on as administrator but got the same error. So does anyone know how I can get support? I'm contacting Amazon where I bought it tomorrow but was hoping it was just a glitch from Office 2010 Beta. Thanks .
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#9
March 18th, 2010, 08:01 PM
posted to microsoft.public.office.setup
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Can't install Office 2007 Pro
I do not think I am wrong. You have some leftovers from the 2010 Beta and or Office
2003. Is Activation Assistant on your system if you do a search? -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "drumz" wrote in message ... Then why will it install on a Win7 machine that had Office 2010 beta on it? It will not install on an XPSP2 machine that never had any Office on it. I think you are wrong but thanks for trying! "Peter Foldes" wrote: This is clearly an issue with another version of Office still being installed. Did you uninstall the Trial and the Activation Assistant completely. I doubt it. Also some parts of Office 2003 is still resident. Clean out the computer from all Office installs and then install the Office 2007 -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "drumz" wrote in message ... Running Vista Home Premium 2GB RAM, 40GB Free Space. I just bought O2007Pro in its nice fancy box. I tried the support route but it wants a product ID but because it hasn't installed and none of the numbers on the box work I can't get support without paying - THANKS M$, so hopefully someone can here can offer some guidance. I had been running 2003 and then installed 2010 Beta and had no problems. So I uninstalled 2010 and now when I try to install 2007 I get the error: Windows cannot access the specified device, path or file. You may not have appropriate permissions to access the item. So I logged on as administrator but got the same error. So does anyone know how I can get support? I'm contacting Amazon where I bought it tomorrow but was hoping it was just a glitch from Office 2010 Beta. Thanks .
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#10
March 18th, 2010, 09:01 PM
posted to microsoft.public.office.setup
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Can't install Office 2007 Pro
A search doesn't show it but you are right about leftovers because when I
re-installed Office 2003 there was mail in Outlook and all my folders as well. Can you point me to an article about fully removing Office? Thanks, "Peter Foldes" wrote: I do not think I am wrong. You have some leftovers from the 2010 Beta and or Office 2003. Is Activation Assistant on your system if you do a search? -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "drumz" wrote in message ... Then why will it install on a Win7 machine that had Office 2010 beta on it? It will not install on an XPSP2 machine that never had any Office on it. I think you are wrong but thanks for trying! "Peter Foldes" wrote: This is clearly an issue with another version of Office still being installed. Did you uninstall the Trial and the Activation Assistant completely. I doubt it. Also some parts of Office 2003 is still resident. Clean out the computer from all Office installs and then install the Office 2007 -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "drumz" wrote in message ... Running Vista Home Premium 2GB RAM, 40GB Free Space. I just bought O2007Pro in its nice fancy box. I tried the support route but it wants a product ID but because it hasn't installed and none of the numbers on the box work I can't get support without paying - THANKS M$, so hopefully someone can here can offer some guidance. I had been running 2003 and then installed 2010 Beta and had no problems. So I uninstalled 2010 and now when I try to install 2007 I get the error: Windows cannot access the specified device, path or file. You may not have appropriate permissions to access the item. So I logged on as administrator but got the same error. So does anyone know how I can get support? I'm contacting Amazon where I bought it tomorrow but was hoping it was just a glitch from Office 2010 Beta. Thanks . .
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