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#1
August 17th, 2007, 01:47 AM
posted to microsoft.public.powerpoint
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Powerpoint 2007 crashes when closing
Hello, My powerpoint 2007 crashes when I close the program, even if emtpy.
The error is AppName: powerpnt.exe AppVer: 12.0.4518.1014 AppStamp:45428035 ModName: mso.dll ModVer: 12.0.6017.5000 ModStamp:461db01f fDebug: 0 Offset: 0036e70c I tried to repair, but it did not help Any ideas? Rich 
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#2
August 17th, 2007, 03:31 AM
posted to microsoft.public.powerpoint
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Powerpoint 2007 crashes when closing
Do you have any add-ins installed? You can check Office Button | PPT Options
| Add-ins.... -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ "Richard" wrote in message ... Hello, My powerpoint 2007 crashes when I close the program, even if emtpy. The error is AppName: powerpnt.exe AppVer: 12.0.4518.1014 AppStamp:45428035 ModName: mso.dll ModVer: 12.0.6017.5000 ModStamp:461db01f fDebug: 0 Offset: 0036e70c I tried to repair, but it did not help Any ideas? Rich
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#3
August 21st, 2007, 01:13 AM
posted to microsoft.public.powerpoint
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Powerpoint 2007 crashes when closing
Hello Rich,
Thank you for providing the crash signature values. They correspond to a frequently reported issue the PowerPoint users are encountering on Vista systems. The most likely cause is the current default printer driver settings in Vista. Could you share what printer make/model, driver version is specified for your default printer? Does the problem go away when you install and change your default printer driver to something generic provided with Windows Vista or Microsoft Office? Thanks, John Langhans [MSFT] Supportability Program Manager - PowerPoint
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#4
August 27th, 2007, 09:14 AM
posted to microsoft.public.powerpoint
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Powerpoint 2007 crashes when closing
I have the same problem: sometimes when I close PPT2007, it crashes ...
I also have Vista (Ultimate), and am using a Laserjet 1000 as my default printer ... I cannot really say that it's systematical and I have no idea about the specific cause of the problem ... ""John Langhans [MSFT]"" wrote: Hello Rich, Thank you for providing the crash signature values. They correspond to a frequently reported issue the PowerPoint users are encountering on Vista systems. The most likely cause is the current default printer driver settings in Vista. Could you share what printer make/model, driver version is specified for your default printer? Does the problem go away when you install and change your default printer driver to something generic provided with Windows Vista or Microsoft Office? Thanks, John Langhans [MSFT] Supportability Program Manager - PowerPoint
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#5
August 27th, 2007, 03:34 PM
posted to microsoft.public.powerpoint
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Powerpoint 2007 crashes when closing
Are you getting the same crash signatures as Richard posted?
-- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ "Elpenoor" wrote in message ... I have the same problem: sometimes when I close PPT2007, it crashes ... I also have Vista (Ultimate), and am using a Laserjet 1000 as my default printer ... I cannot really say that it's systematical and I have no idea about the specific cause of the problem ... ""John Langhans [MSFT]"" wrote: Hello Rich, Thank you for providing the crash signature values. They correspond to a frequently reported issue the PowerPoint users are encountering on Vista systems. The most likely cause is the current default printer driver settings in Vista. Could you share what printer make/model, driver version is specified for your default printer? Does the problem go away when you install and change your default printer driver to something generic provided with Windows Vista or Microsoft Office? Thanks, John Langhans [MSFT] Supportability Program Manager - PowerPoint
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#6
August 27th, 2007, 04:02 PM
posted to microsoft.public.powerpoint
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Powerpoint 2007 crashes when closing
As soon as the problem shows up again, I'll check and post them here!
"Echo S" wrote: Are you getting the same crash signatures as Richard posted? -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ "Elpenoor" wrote in message ... I have the same problem: sometimes when I close PPT2007, it crashes ... I also have Vista (Ultimate), and am using a Laserjet 1000 as my default printer ... I cannot really say that it's systematical and I have no idea about the specific cause of the problem ... ""John Langhans [MSFT]"" wrote: Hello Rich, Thank you for providing the crash signature values. They correspond to a frequently reported issue the PowerPoint users are encountering on Vista systems. The most likely cause is the current default printer driver settings in Vista. Could you share what printer make/model, driver version is specified for your default printer? Does the problem go away when you install and change your default printer driver to something generic provided with Windows Vista or Microsoft Office? Thanks, John Langhans [MSFT] Supportability Program Manager - PowerPoint
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#7
August 30th, 2007, 11:59 PM
posted to microsoft.public.powerpoint
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Powerpoint 2007 crashes when closing
On Aug 27, 4:02 pm, Elpenoor
wrote: As soon as the problem shows up again, I'll check and post them here! "Echo S" wrote: Are you getting the same crash signatures as Richard posted? -- Echo [MS PPT MVP]http://www.echosvoice.com What's new in PPT 2007?http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyanceshttp://www.oreilly.com/catalog/powerpointannoy/ "Elpenoor" wrote in message ... I have the same problem: sometimes when I close PPT2007, it crashes ... I also have Vista (Ultimate), and am using a Laserjet 1000 as my default printer ... I cannot really say that it's systematical and I have no idea about the specific cause of the problem ... ""John Langhans [MSFT]"" wrote: Hello Rich, Thank you for providing the crash signature values. They correspond to a frequently reported issue the PowerPoint users are encountering on Vista systems. The most likely cause is the current default printer driver settings in Vista. Could you share what printer make/model, driver version is specified for your default printer? Does the problem go away when you install and change your default printer driver to something generic provided with Windows Vista or Microsoft Office? Thanks, John Langhans [MSFT] Supportability Program Manager - PowerPoint Hi, I al also having the same issue with a clients computer. It is running XP pro and computer is only 2 weeks old. Seems to happen when closing Powerpoint. I am going there tomorrow and will check add-ins etc. If anyone knows the issue please let me know Thanks in advance Max
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#8
October 13th, 2007, 04:40 AM
posted to microsoft.public.powerpoint
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Powerpoint 2007 crashes when closing
had similar problem when closing PowerPoint 2007 - ended up deactivating all
addins in PowerPoint and then renaming the Pdfmpowerpoint.dll file - so far problem seems to be solved Gary "Richard" wrote: Hello, My powerpoint 2007 crashes when I close the program, even if emtpy. The error is AppName: powerpnt.exe AppVer: 12.0.4518.1014 AppStamp:45428035 ModName: mso.dll ModVer: 12.0.6017.5000 ModStamp:461db01f fDebug: 0 Offset: 0036e70c I tried to repair, but it did not help Any ideas? Rich
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#9
October 16th, 2007, 01:41 AM
posted to microsoft.public.powerpoint
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Powerpoint 2007 crashes when closing
On Oct 12, 8:40 pm, Gary from Atlanta Gary from
wrote: had similar problem when closing PowerPoint 2007 - ended up deactivating all addins in PowerPoint and then renaming the Pdfmpowerpoint.dll file - so far problem seems to be solved Gary "Richard" wrote: Hello, My powerpoint 2007 crashes when I close the program, even if emtpy. The error is AppName  owerpnt.exe AppVer:12.0.4518.1014 AppStamp:45428035ModName: mso.dll ModVer: 12.0.6017.5000 ModStamp:461db01f fDebug: 0 Offset: 0036e70c I tried to repair, but it did not help Any ideas? Rich- Hide quoted text - - Show quoted text - So did you go to trust center, and remove all application add ins ? The feature says it "may impair funcionality." I do not have a PDF creater add-in and could not find the .dll you made reference. I'll try disabling all applications add-in under trust center and let you know.
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#10
October 16th, 2007, 01:51 AM
posted to microsoft.public.powerpoint
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Powerpoint 2007 crashes when closing
On Oct 12, 8:40 pm, Gary from Atlanta Gary from
wrote: had similar problem when closing PowerPoint 2007 - ended up deactivating all addins in PowerPoint and then renaming the Pdfmpowerpoint.dll file - so far problem seems to be solved Gary "Richard" wrote: Hello, My powerpoint 2007 crashes when I close the program, even if emtpy. The error is AppName: powerpnt.exe AppVer: 12.0.4518.1014 AppStamp:45428035 ModName: mso.dll ModVer: 12.0.6017.5000 ModStamp:461db01f fDebug: 0 Offset: 0036e70c I tried to repair, but it did not help Any ideas? Rich- Hide quoted text - - Show quoted text - Ok I disabled all add ins incluidng application one's under Trust Center and Trust Center setting. I get the exact same error. fyi I never had any installed. I built up 3 brand new Dell D620 Laptops and can recreate teh error at will be selecting the OfficeJet 7780 as my defualt printer. Similarily, I can make it dissapear by using a differnt, non HP, printer as a default AppName: powerpnt.exe AppVer: 12.0.4518.1014 AppStamp: 45428035 ModName: ppcore.dll ModVer: 12.0.4518.1014 ModStamp:454281a3 fDebug: 0 Offset: 001af7b0 Does anyoneknow how to disable this error message and automatic restart of Outlook in the registry until a real solution comes out. The changes I make are being saved so if the message and restart request did not pop up my clients would be happy for now.
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