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MS Visio support



 
 
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  #1  
Old July 17th, 2008, 08:12 PM posted to microsoft.public.visio.general
uzzer
external usenet poster
 
Posts: 7
Default MS Visio support

Hi, I've set an MS Visio support group at GetSatisfaction:
http://getsatisfaction.com/microsoft...osoft_ms_visio. It's far
better than the forum here, has RSS, tags, interactive profiles and all. So
be welcome there

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/comm....visio.general
  #2  
Old July 21st, 2008, 11:42 AM posted to microsoft.public.visio.general
[email protected]
external usenet poster
 
Posts: 8
Default MS Visio support

On Jul 17, 3:12*pm, uzzer wrote:
Hi, I've set an MS Visio support group at GetSatisfaction:http://getsatisfaction.com/microsoft...osoft_ms_visio. It's far
better than the forum here, has RSS, tags, interactive profiles and all. So
be welcome there

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/comm....mspx?mid=b0a3....


Sorry. It's too busy. My biggest issue with blogs is the insistence
on using pictures/icons of the contributors. Takes up way too much
space. I don't care what the guy looks like. These are tech
discussions and I'm sure the reader prefers the threads to be as
compact as possible.

SteveM
  #3  
Old July 21st, 2008, 01:59 PM posted to microsoft.public.visio.general
Paul Herber
external usenet poster
 
Posts: 1,732
Default MS Visio support

On Mon, 21 Jul 2008 03:42:26 -0700 (PDT), wrote:

On Jul 17, 3:12*pm, uzzer wrote:
Hi, I've set an MS Visio support group at GetSatisfaction:
http://getsatisfaction.com/microsoft...osoft_ms_visio. It's far
better than the forum here, has RSS, tags, interactive profiles and all. So
be welcome there


Sorry. It's too busy. My biggest issue with blogs is the insistence
on using pictures/icons of the contributors. Takes up way too much
space. I don't care what the guy looks like. These are tech
discussions and I'm sure the reader prefers the threads to be as
compact as possible.


I was wondering whether to respond to this, but as you have I'll join
in too.
a. I'm suprised the legal eagles haven't yet requested the usual
trademark acknowledgements on those pages, besides the incorrect
software package names and the use of MS instead of Microsoft.

b. Customer Service and Support for Microsoft Corporation - hmmm,
sounds sort of official - check the "passing off" laws.




--
Regards, Paul Herber, Sandrila Ltd.
Electronics for Visio http://www.electronics.sandrila.co.uk/
  #4  
Old July 21st, 2008, 06:26 PM posted to microsoft.public.visio.general
uzzer
external usenet poster
 
Posts: 7
Default MS Visio support

SteveM, I am not sure I understood what you are talking about. What is
"busy"? What blogs and what pictures do you have in mind?

"uzzer" wrote:

Hi, I've set an MS Visio support group at GetSatisfaction:
http://getsatisfaction.com/microsoft...osoft_ms_visio. It's far
better than the forum here, has RSS, tags, interactive profiles and all. So
be welcome there

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/comm....visio.general

  #5  
Old July 21st, 2008, 06:50 PM posted to microsoft.public.visio.general
uzzer
external usenet poster
 
Posts: 7
Default MS Visio support

"the usual trademark acknowledgements" - wow is this the most interesting
thing you noticed in getsatisfaction?

I suggested a promising support platform, maybe the most advanced you can
find, a platform extremely necessary to replace this long outdated and
awkward newsgroup and you are telling me about the legal bul***.

I know I am rude and this is because I am surprised that a platform which
can only benefit Microsoft users and developers, alike is being waved off in
such a lighthearted manner.

"Paul Herber" wrote:

On Mon, 21 Jul 2008 03:42:26 -0700 (PDT), wrote:

On Jul 17, 3:12 pm, uzzer wrote:
Hi, I've set an MS Visio support group at GetSatisfaction:
http://getsatisfaction.com/microsoft...osoft_ms_visio. It's far
better than the forum here, has RSS, tags, interactive profiles and all. So
be welcome there


Sorry. It's too busy. My biggest issue with blogs is the insistence
on using pictures/icons of the contributors. Takes up way too much
space. I don't care what the guy looks like. These are tech
discussions and I'm sure the reader prefers the threads to be as
compact as possible.


I was wondering whether to respond to this, but as you have I'll join
in too.
a. I'm suprised the legal eagles haven't yet requested the usual
trademark acknowledgements on those pages, besides the incorrect
software package names and the use of MS instead of Microsoft.

b. Customer Service and Support for Microsoft Corporation - hmmm,
sounds sort of official - check the "passing off" laws.




--
Regards, Paul Herber, Sandrila Ltd.
Electronics for Visio http://www.electronics.sandrila.co.uk/

  #6  
Old July 21st, 2008, 07:06 PM posted to microsoft.public.visio.general
[email protected]
external usenet poster
 
Posts: 8
Default MS Visio support

On Jul 21, 1:26*pm, uzzer wrote:
SteveM, I am not sure I understood what you are talking about. What is
"busy"? What blogs and what pictures do you have in mind?

"uzzer" wrote:
Hi, I've set an MS Visio support group at GetSatisfaction:
http://getsatisfaction.com/microsoft...osoft_ms_visio. It's far
better than the forum here, has RSS, tags, interactive profiles and all.. So
be welcome there


----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.


http://www.microsoft.com/office/comm....mspx?mid=b0a3....


uzzer,

When I click on any of the topics, for example "ribbon toolbar not in
visio" it takes me to a content page with huge Microsoft Title
section, then the huge blue block containing the one line question,
then a one line response from Jerry (including his picture.) that is
about 2 inches high. It looks like the reader could review 2 answers
before he'd have to scroll down. I imagine with longer answers he may
have to scroll back and forth as reads and trys to understand a more
complicated comment..

Not my cup of tea design-wise. But I guess the vote will sort things
out. I always appreciate anyone who attempts improvement. So thanks
for the effort regardless of which way the vote goes.

SteveM
  #7  
Old July 21st, 2008, 08:04 PM posted to microsoft.public.visio.general
uzzer
external usenet poster
 
Posts: 7
Default MS Visio support

Ah, I see now. Well, I do not like their, design, too, but:

(1) their pro-s far outweigh the con-s: the above mentioned RSS, tags, etc;
neat separate categories for problems, ideas and discussions; an option to
set a problem as resolved; they are currently working on a solution for
duplicating threads; you can edit and delete your posts, etc and etc. A lot
of bells and whistles but *essential* bells and whistles not seen here. Come
on, it's not serious for a support forum not to have RSS. Not to mention what
pains I go through until I login. Rarely happens from the first time, trying
two different browsers - Opera/ FF.

(2) Maybe I'd be exaggerating things here, but I can see an advantage to
those huge visual sections. More space means a more clear layout (the new
Microsoft "ribbon" toolbar itself takes up too much space but I love it
because things are easier to find in those larger blocks). It makes it easier
to see what is the question in brief, pay attention to keywords, then read
the details.

And mind you, as the whole thing supports RSS you can read any new posts/
replies in compact form.

" wrote:

On Jul 21, 1:26 pm, uzzer wrote:
SteveM, I am not sure I understood what you are talking about. What is
"busy"? What blogs and what pictures do you have in mind?

"uzzer" wrote:
Hi, I've set an MS Visio support group at GetSatisfaction:
http://getsatisfaction.com/microsoft...osoft_ms_visio. It's far
better than the forum here, has RSS, tags, interactive profiles and all.. So
be welcome there


----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.


http://www.microsoft.com/office/comm....mspx?mid=b0a3....


uzzer,

When I click on any of the topics, for example "ribbon toolbar not in
visio" it takes me to a content page with huge Microsoft Title
section, then the huge blue block containing the one line question,
then a one line response from Jerry (including his picture.) that is
about 2 inches high. It looks like the reader could review 2 answers
before he'd have to scroll down. I imagine with longer answers he may
have to scroll back and forth as reads and trys to understand a more
complicated comment..

Not my cup of tea design-wise. But I guess the vote will sort things
out. I always appreciate anyone who attempts improvement. So thanks
for the effort regardless of which way the vote goes.

SteveM

  #8  
Old July 22nd, 2008, 05:20 PM posted to microsoft.public.visio.general
Bill Sharpe
external usenet poster
 
Posts: 360
Default MS Visio support

uzzer wrote:
Hi, I've set an MS Visio support group at GetSatisfaction:
http://getsatisfaction.com/microsoft...osoft_ms_visio. It's far
better than the forum here, has RSS, tags, interactive profiles and all. So
be welcome there

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/comm....visio.general


Not bad for a start, but there's not much there yet. But I wouldn't say
it's "far better than the forum here."

I'd get rid of the smiley and frowning cartoon faces, though. They
aren't needed and take up too much real estate.

I don't understand your boilerpoint suggestion for Microsoft, though.

Bill
  #9  
Old July 22nd, 2008, 08:22 PM posted to microsoft.public.visio.general
Spence
external usenet poster
 
Posts: 10
Default MS Visio support

In article , Bill Sharpe wrote:
Not bad for a start, but there's not much there yet. But I wouldn't say
it's "far better than the forum here."

I'd get rid of the smiley and frowning cartoon faces, though. They
aren't needed and take up too much real estate.


Basically clutter to content ratio of about 10:1. AFAICS no ability to
mark items as read so you know what's new since last visit.

Some people obviously have too much time on their hands.

--
Spence

  #10  
Old July 22nd, 2008, 09:56 PM posted to microsoft.public.visio.general
Bill Sharpe
external usenet poster
 
Posts: 360
Default MS Visio support

Spence wrote:
In article , Bill Sharpe wrote:
Not bad for a start, but there's not much there yet. But I wouldn't say
it's "far better than the forum here."

I'd get rid of the smiley and frowning cartoon faces, though. They
aren't needed and take up too much real estate.


Basically clutter to content ratio of about 10:1. AFAICS no ability to
mark items as read so you know what's new since last visit.

Some people obviously have too much time on their hands.

May I suggest a visit to Edward Tufte's site, http://www.edwardtufte.com
and look up his topic, Interface Hall of Shame.

"Start Simple and broaden out from there ONLY as absolutely required" is
one suggestion found there that I think should apply to uzzer's Visio
forum effort.

Bill
 




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