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#1
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TNEF
Hi everyone,
I have user that cannot send faxes from his Outlook 2003. I checked with the vendor and they say it's an encoding problem (TNEF): Content-Type: application/ms-tnef; name="winmail.dat" It cannot be sent in this format. According to what I've read, this has to do with Rich Text, however sending as Plain Text or HTML has the same results. Under "Internet Format" the option "Convert to HTML" is also active. What can I do to make sure the message is not sent in TNEF? Thanks, David |
#2
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TNEF
You did not provide any information. Fax software and sending method would
be a minimum. -- Russ Valentine [MVP-Outlook] "David" wrote in message ... Hi everyone, I have user that cannot send faxes from his Outlook 2003. I checked with the vendor and they say it's an encoding problem (TNEF): Content-Type: application/ms-tnef; name="winmail.dat" It cannot be sent in this format. According to what I've read, this has to do with Rich Text, however sending as Plain Text or HTML has the same results. Under "Internet Format" the option "Convert to HTML" is also active. What can I do to make sure the message is not sent in TNEF? Thanks, David |
#3
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TNEF
Thank you for replying and sorry for the lack of info.
The fax solution is provided by Wirefast and there is no additional software, faxes are sent and received via a shared mailbox. To send they just need to type the number followed by @fax.company.com in a new e-mail message. Only this one user has this problem. David "Russ Valentine [MVP-Outlook]" wrote: You did not provide any information. Fax software and sending method would be a minimum. -- Russ Valentine [MVP-Outlook] "David" wrote in message ... Hi everyone, I have user that cannot send faxes from his Outlook 2003. I checked with the vendor and they say it's an encoding problem (TNEF): Content-Type: application/ms-tnef; name="winmail.dat" It cannot be sent in this format. According to what I've read, this has to do with Rich Text, however sending as Plain Text or HTML has the same results. Under "Internet Format" the option "Convert to HTML" is also active. What can I do to make sure the message is not sent in TNEF? Thanks, David |
#4
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TNEF
This is probably not an Outlook issue, then. You need to look at the form
this service uses to collect the fax request from Outlook and why it is not in plain text. Or see what your user is doing to create a message that is not in plain text. -- Russ Valentine [MVP-Outlook] "David" wrote in message ... Thank you for replying and sorry for the lack of info. The fax solution is provided by Wirefast and there is no additional software, faxes are sent and received via a shared mailbox. To send they just need to type the number followed by @fax.company.com in a new e-mail message. Only this one user has this problem. David "Russ Valentine [MVP-Outlook]" wrote: You did not provide any information. Fax software and sending method would be a minimum. -- Russ Valentine [MVP-Outlook] "David" wrote in message ... Hi everyone, I have user that cannot send faxes from his Outlook 2003. I checked with the vendor and they say it's an encoding problem (TNEF): Content-Type: application/ms-tnef; name="winmail.dat" It cannot be sent in this format. According to what I've read, this has to do with Rich Text, however sending as Plain Text or HTML has the same results. Under "Internet Format" the option "Convert to HTML" is also active. What can I do to make sure the message is not sent in TNEF? Thanks, David |
#5
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TNEF
Ok, I'll see what I can find out.
Thank you Russ. David "Russ Valentine [MVP-Outlook]" wrote: This is probably not an Outlook issue, then. You need to look at the form this service uses to collect the fax request from Outlook and why it is not in plain text. Or see what your user is doing to create a message that is not in plain text. -- Russ Valentine [MVP-Outlook] "David" wrote in message ... Thank you for replying and sorry for the lack of info. The fax solution is provided by Wirefast and there is no additional software, faxes are sent and received via a shared mailbox. To send they just need to type the number followed by @fax.company.com in a new e-mail message. Only this one user has this problem. David "Russ Valentine [MVP-Outlook]" wrote: You did not provide any information. Fax software and sending method would be a minimum. -- Russ Valentine [MVP-Outlook] "David" wrote in message ... Hi everyone, I have user that cannot send faxes from his Outlook 2003. I checked with the vendor and they say it's an encoding problem (TNEF): Content-Type: application/ms-tnef; name="winmail.dat" It cannot be sent in this format. According to what I've read, this has to do with Rich Text, however sending as Plain Text or HTML has the same results. Under "Internet Format" the option "Convert to HTML" is also active. What can I do to make sure the message is not sent in TNEF? Thanks, David |
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