Can't save 5-lines or point size

Word 2000

User has a 5-line return address. When she enters it and clicks YES to save
as default, closing Word and reopening it shows the last line is dropped.
We can't seem to get it to stick.

User also is trying to save the return address as a 8 point font. We have
right clicked R.A., changed point size and clicked the Default button to
save it, etc. We have also clicked Options, R.A., changed point size and
button to save as Default. When we reopen Word the text is again in the
window for R.A. showing as a 12 point, Options shows it as a 10 point and
appears to the eye to BE a 10 point when printed.

As a test I had user save a new toolbar icon and IT stayed just fine, so
SOME changes are being saved in normal.dot. User does not have Adobe 7
writer.

Any ideas here? TIA!

Have you modified the Envelope Return style?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Brenda Rueter" wrote in message
...
Word 2000

User has a 5-line return address. When she enters it and clicks YES to
save
as default, closing Word and reopening it shows the last line is dropped.
We can't seem to get it to stick.

User also is trying to save the return address as a 8 point font. We have
right clicked R.A., changed point size and clicked the Default button to
save it, etc. We have also clicked Options, R.A., changed point size and
button to save as Default. When we reopen Word the text is again in the
window for R.A. showing as a 12 point, Options shows it as a 10 point and
appears to the eye to BE a 10 point when printed.

As a test I had user save a new toolbar icon and IT stayed just fine, so
SOME changes are being saved in normal.dot. User does not have Adobe 7
writer.

Any ideas here? TIA!

Have not tried that yet, no.

"Suzanne S. Barnhill" wrote in message
...
Have you modified the Envelope Return style?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup
so
all may benefit.

"Brenda Rueter" wrote in message
...
Word 2000

User has a 5-line return address. When she enters it and clicks YES to
save
as default, closing Word and reopening it shows the last line is
dropped.
We can't seem to get it to stick.

User also is trying to save the return address as a 8 point font. We
have
right clicked R.A., changed point size and clicked the Default button to
save it, etc. We have also clicked Options, R.A., changed point size
and
button to save as Default. When we reopen Word the text is again in the
window for R.A. showing as a 12 point, Options shows it as a 10 point
and
appears to the eye to BE a 10 point when printed.

As a test I had user save a new toolbar icon and IT stayed just fine, so
SOME changes are being saved in normal.dot. User does not have Adobe 7
writer.

Any ideas here? TIA!

Well, that is what is required. Anything else is doomed to failure.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Brenda Rueter" wrote in message
...
Have not tried that yet, no.

"Suzanne S. Barnhill" wrote in message
...
Have you modified the Envelope Return style?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

"Brenda Rueter" wrote in message
...
Word 2000

User has a 5-line return address. When she enters it and clicks YES
to
save
as default, closing Word and reopening it shows the last line is
dropped.
We can't seem to get it to stick.

User also is trying to save the return address as a 8 point font. We
have
right clicked R.A., changed point size and clicked the Default button
to
save it, etc. We have also clicked Options, R.A., changed point size
and
button to save as Default. When we reopen Word the text is again in
the
window for R.A. showing as a 12 point, Options shows it as a 10 point
and
appears to the eye to BE a 10 point when printed.

As a test I had user save a new toolbar icon and IT stayed just fine,
so
SOME changes are being saved in normal.dot. User does not have Adobe
7
writer.

Any ideas here? TIA!

It would appear you are correct. In addition, I think perhaps we have a
corrupt normal.dot as our change in point size still did not stick.

So, we renamed normal.dot and tried again and did get the 8 point to stick.
Our purpose in changing to 8 piont is that the user has a 5-line return
address. The fifth line stays for a session, but when Word is closed and
re-opened, the 5th line has been stripped out.

Now that we can change the default, we changed the point size to 4-POINT.
The fifth line of the return address is still stripped out when we close
Word. I thought we had a size issue with the space allotted for the return
addy, but that does not seem to be the case.

Is there a 4-line limit to the number of lines allowed in the Return
Address? I appreciate your help, Suzanne!

"Suzanne S. Barnhill" wrote in message
...
Well, that is what is required. Anything else is doomed to failure.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup
so
all may benefit.

"Brenda Rueter" wrote in message
...
Have not tried that yet, no.

"Suzanne S. Barnhill" wrote in message
...
Have you modified the Envelope Return style?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

"Brenda Rueter" wrote in message
...
Word 2000

User has a 5-line return address. When she enters it and clicks YES
to
save
as default, closing Word and reopening it shows the last line is
dropped.
We can't seem to get it to stick.

User also is trying to save the return address as a 8 point font.
We
have
right clicked R.A., changed point size and clicked the Default
button
to
save it, etc. We have also clicked Options, R.A., changed point
size
and
button to save as Default. When we reopen Word the text is again in
the
window for R.A. showing as a 12 point, Options shows it as a 10
point
and
appears to the eye to BE a 10 point when printed.

As a test I had user save a new toolbar icon and IT stayed just
fine,
so
SOME changes are being saved in normal.dot. User does not have
Adobe
7
writer.

Any ideas here? TIA!

I'm afraid I don't know that as I never create envelopes from the Envelopes
dialog; I have my own custom templates.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Brenda Rueter" wrote in message
...
It would appear you are correct. In addition, I think perhaps we have a
corrupt normal.dot as our change in point size still did not stick.

So, we renamed normal.dot and tried again and did get the 8 point to
stick.
Our purpose in changing to 8 piont is that the user has a 5-line return
address. The fifth line stays for a session, but when Word is closed and
re-opened, the 5th line has been stripped out.

Now that we can change the default, we changed the point size to 4-POINT.
The fifth line of the return address is still stripped out when we close
Word. I thought we had a size issue with the space allotted for the
return
addy, but that does not seem to be the case.

Is there a 4-line limit to the number of lines allowed in the Return
Address? I appreciate your help, Suzanne!

"Suzanne S. Barnhill" wrote in message
...
Well, that is what is required. Anything else is doomed to failure.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

"Brenda Rueter" wrote in message
...
Have not tried that yet, no.

"Suzanne S. Barnhill" wrote in message
...
Have you modified the Envelope Return style?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

"Brenda Rueter" wrote in message
...
Word 2000

User has a 5-line return address. When she enters it and clicks
YES
to
save
as default, closing Word and reopening it shows the last line is
dropped.
We can't seem to get it to stick.

User also is trying to save the return address as a 8 point font.
We
have
right clicked R.A., changed point size and clicked the Default
button
to
save it, etc. We have also clicked Options, R.A., changed point
size
and
button to save as Default. When we reopen Word the text is again
in
the
window for R.A. showing as a 12 point, Options shows it as a 10
point
and
appears to the eye to BE a 10 point when printed.

As a test I had user save a new toolbar icon and IT stayed just
fine,
so
SOME changes are being saved in normal.dot. User does not have
Adobe
7
writer.

Any ideas here? TIA!