Office 2007 Professional: Help Files Issues

Gents,

I cannot find a solution to this odd issue and before I submit a support
ticket I thought I would ask the community.

We have office 2007 professional (volume licensing) on a Window 2003
terminal server. We have a few users out of a bunch that get the "This page
is unavailable" I have tried the Refresh and back. I've tried online and
offline modes. In offline I get the table of contents to the left but same
unavailable message when I click the links.

I noticed on testing some other users, that apparently never used the help.
That there are some prompts before hand. Is it possible to reset that for a
particular user?

Any help would be appreciative.

Regards,
Chris
06/01/2010