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#1
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Need to reset user to defaults - not sure what to delete
I have a Visio 2007 user with a weird problem. When he adds a wall to a
document and right clicks to see the "Set Display Options" choice when he selects it nothing happens. The menu just disappears. I logged him out and logged in as admin and the feature works properly on that profile. I can select "Set Display Options" and get the proper menu. I reset all menus to defaults and also deleted his visio pip. The problem persisted. He has no custom layout and no add-ins. The helpdesk guy completely uninstalled Visio, rebooted, reinstalled and did the service pack. Same problem for that user. What do I need to remove from his user profile (and/or registry) to get him completely to defaults so this menu works properly again? Thanks |
#2
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Need to reset user to defaults - not sure what to delete
You state the menu just disappears, so does it appear briefly or not at
all? Verify that automated events are on and check the functionality with another solution? James W. -------------------- Thread-Topic: Need to reset user to defaults - not sure what to delete thread-index: Acm0uUzgTqCUDU97SsKQhf8EivlJLQ== X-WBNR-Posting-Host: 76.79.193.98 From: =?Utf-8?B?RHJpbmt5IENyb3c=?= Subject: Need to reset user to defaults - not sure what to delete Date: Fri, 3 Apr 2009 17:07:10 -0700 Lines: 17 Message-ID: MIME-Version: 1.0 Content-Type: text/plain; charset="Utf-8" Content-Transfer-Encoding: 7bit X-Newsreader: Microsoft CDO for Windows 2000 Content-Class: urn:content-classes:message Importance: normal Priority: normal X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3168 Newsgroups: microsoft.public.visio.general Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.visio.general:12159 NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149 X-Tomcat-NG: microsoft.public.visio.general I have a Visio 2007 user with a weird problem. When he adds a wall to a document and right clicks to see the "Set Display Options" choice when he selects it nothing happens. The menu just disappears. I logged him out and logged in as admin and the feature works properly on that profile. I can select "Set Display Options" and get the proper menu. I reset all menus to defaults and also deleted his visio pip. The problem persisted. He has no custom layout and no add-ins. The helpdesk guy completely uninstalled Visio, rebooted, reinstalled and did the service pack. Same problem for that user. What do I need to remove from his user profile (and/or registry) to get him completely to defaults so this menu works properly again? Thanks |
#3
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Need to reset user to defaults - not sure what to delete
When you right click on an item like a wall you get the normal contextual
menu. One choice is "Set Display Options." If you select that choice the contextual menu disappears. No display option window opens. So the choice is always on the menu but selecting it does nothing. If I log in as admin the selection works. So the problem is strictly this one user's profile. That's why I want to know which files to delete from his profile to set him back to defaults as if he has never used Visio 2007. I tried deleting the pop file but it did nothing. I tried completely uninstalling and reinstalling Visio but it did nothing. That means there are files for Visio stored in his user profile that I can't find or identify. "James Wittrell" wrote: You state the menu just disappears, so does it appear briefly or not at all? Verify that automated events are on and check the functionality with another solution? James W. -------------------- Thread-Topic: Need to reset user to defaults - not sure what to delete thread-index: Acm0uUzgTqCUDU97SsKQhf8EivlJLQ== X-WBNR-Posting-Host: 76.79.193.98 From: =?Utf-8?B?RHJpbmt5IENyb3c=?= Subject: Need to reset user to defaults - not sure what to delete Date: Fri, 3 Apr 2009 17:07:10 -0700 Lines: 17 Message-ID: MIME-Version: 1.0 Content-Type: text/plain; charset="Utf-8" Content-Transfer-Encoding: 7bit X-Newsreader: Microsoft CDO for Windows 2000 Content-Class: urn:content-classes:message Importance: normal Priority: normal X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3168 Newsgroups: microsoft.public.visio.general Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.visio.general:12159 NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149 X-Tomcat-NG: microsoft.public.visio.general I have a Visio 2007 user with a weird problem. When he adds a wall to a document and right clicks to see the "Set Display Options" choice when he selects it nothing happens. The menu just disappears. I logged him out and logged in as admin and the feature works properly on that profile. I can select "Set Display Options" and get the proper menu. I reset all menus to defaults and also deleted his visio pip. The problem persisted. He has no custom layout and no add-ins. The helpdesk guy completely uninstalled Visio, rebooted, reinstalled and did the service pack. Same problem for that user. What do I need to remove from his user profile (and/or registry) to get him completely to defaults so this menu works properly again? Thanks |
#4
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Need to reset user to defaults - not sure what to delete
Actually it sounds more like a restrictive permission issue for the user's
profile. Have you tested with any of the other solutions to see if the same type of behavior is occurring? If it is a restrictive permission issue there are no settings within Visio that will change this. You might consider creating some type of policy which allows the user to run Visio with elevated privileges. James W. -------------------- Thread-Topic: Need to reset user to defaults - not sure what to delete thread-index: Acm4YfU0nqZTf+vXRzafvbyqApopHA== X-WBNR-Posting-Host: 76.79.193.98 From: =?Utf-8?B?RHJpbmt5IENyb3c=?= References: Subject: Need to reset user to defaults - not sure what to delete Date: Wed, 8 Apr 2009 08:52:02 -0700 Lines: 63 Message-ID: MIME-Version: 1.0 Content-Type: text/plain; charset="Utf-8" Content-Transfer-Encoding: 7bit X-Newsreader: Microsoft CDO for Windows 2000 Content-Class: urn:content-classes:message Importance: normal Priority: normal X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3168 Newsgroups: microsoft.public.visio.general Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.visio.general:12189 NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 X-Tomcat-NG: microsoft.public.visio.general When you right click on an item like a wall you get the normal contextual menu. One choice is "Set Display Options." If you select that choice the contextual menu disappears. No display option window opens. So the choice is always on the menu but selecting it does nothing. If I log in as admin the selection works. So the problem is strictly this one user's profile. That's why I want to know which files to delete from his profile to set him back to defaults as if he has never used Visio 2007. I tried deleting the pop file but it did nothing. I tried completely uninstalling and reinstalling Visio but it did nothing. That means there are files for Visio stored in his user profile that I can't find or identify. "James Wittrell" wrote: You state the menu just disappears, so does it appear briefly or not at all? Verify that automated events are on and check the functionality with another solution? James W. -------------------- Thread-Topic: Need to reset user to defaults - not sure what to delete thread-index: Acm0uUzgTqCUDU97SsKQhf8EivlJLQ== X-WBNR-Posting-Host: 76.79.193.98 From: =?Utf-8?B?RHJpbmt5IENyb3c=?= Subject: Need to reset user to defaults - not sure what to delete Date: Fri, 3 Apr 2009 17:07:10 -0700 Lines: 17 Message-ID: MIME-Version: 1.0 Content-Type: text/plain; charset="Utf-8" Content-Transfer-Encoding: 7bit X-Newsreader: Microsoft CDO for Windows 2000 Content-Class: urn:content-classes:message Importance: normal Priority: normal X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3168 Newsgroups: microsoft.public.visio.general Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.visio.general:12159 NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149 X-Tomcat-NG: microsoft.public.visio.general I have a Visio 2007 user with a weird problem. When he adds a wall to a document and right clicks to see the "Set Display Options" choice when he selects it nothing happens. The menu just disappears. I logged him out and logged in as admin and the feature works properly on that profile. I can select "Set Display Options" and get the proper menu. I reset all menus to defaults and also deleted his visio pip. The problem persisted. He has no custom layout and no add-ins. The helpdesk guy completely uninstalled Visio, rebooted, reinstalled and did the service pack. Same problem for that user. What do I need to remove from his user profile (and/or registry) to get him completely to defaults so this menu works properly again? Thanks |
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