Lost emails and folders on network OE6

Hi, We've had a new network installed at my school and I'm tasked with
looking after the day to day operation of it.
I'm finding that a couple of yeachers log on in a morning to find that
Outlook Express has deleted any and all emails received the day before, and
any folders I set up for them as well.
They can check their emails perfectly, download them and view, answer,
whatever, but once the workstation is switched off overnight, the next time
they log on and open OE6, all emails and folders bar the default folders have
gone.
It's as if the system resets these two users to a brand new copy of OE yet
the email settings remain intact.

Does any one have any ideas or suggestions on a fix please?

Our network is running XP SP3 on the workstations, the Server has Windows
2008 Server, OE is version 6, IE Version 8 and we are also running Ranger
management software V6 which is not the issue as we've removed it from the
workstation to check if this affected the issue at all, which it did not.

My own user allows my emails to come in, from the same server and is (so far
at least) totally unaffected by this issue.

Thank you,

David

Be it known that OE was never intended for networking. Are you sure the
machines are opening to the same identity as the one you set up the folders
for? File | Identities | Manage Identities. Are there more than one identity
on each machine and is the correct one set as default?
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Dragonrider" wrote in message
...
Hi, We've had a new network installed at my school and I'm tasked with
looking after the day to day operation of it.
I'm finding that a couple of yeachers log on in a morning to find that
Outlook Express has deleted any and all emails received the day before,
and
any folders I set up for them as well.
They can check their emails perfectly, download them and view, answer,
whatever, but once the workstation is switched off overnight, the next
time
they log on and open OE6, all emails and folders bar the default folders
have
gone.
It's as if the system resets these two users to a brand new copy of OE yet
the email settings remain intact.

Does any one have any ideas or suggestions on a fix please?

Our network is running XP SP3 on the workstations, the Server has Windows
2008 Server, OE is version 6, IE Version 8 and we are also running Ranger
management software V6 which is not the issue as we've removed it from the
workstation to check if this affected the issue at all, which it did not.

My own user allows my emails to come in, from the same server and is (so
far
at least) totally unaffected by this issue.

Thank you,

David

See http://www.insideoe.com/faqs/why.htm#network

Each OE user's message store MUST be located on the user's computer, NOT on
a network. Yes, you can try locating the data on the network and it may be
OK for a while but eventually you'll run into the very problem/issue you're
having now.

Patient (demonstrating): "Doctor, it hurts when I do this!"
Doctor: "Don't do that."

Don't do that.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Dragonrider wrote:
Hi, We've had a new network installed at my school and I'm tasked with
looking after the day to day operation of it.
I'm finding that a couple of yeachers log on in a morning to find that
Outlook Express has deleted any and all emails received the day before,
and
any folders I set up for them as well.
They can check their emails perfectly, download them and view, answer,
whatever, but once the workstation is switched off overnight, the next
time
they log on and open OE6, all emails and folders bar the default folders
have gone.
It's as if the system resets these two users to a brand new copy of OE yet
the email settings remain intact.

Does any one have any ideas or suggestions on a fix please?

Our network is running XP SP3 on the workstations, the Server has Windows
2008 Server, OE is version 6, IE Version 8 and we are also running Ranger
management software V6 which is not the issue as we've removed it from the
workstation to check if this affected the issue at all, which it did not.

My own user allows my emails to come in, from the same server and is (so
far
at least) totally unaffected by this issue.

Thank you,

David

The individual user(s) might have set their option to delete message when
closing OE.
--
I mastered Wordstar graphics!


"Dragonrider" wrote:

Hi, We've had a new network installed at my school and I'm tasked with
looking after the day to day operation of it.
I'm finding that a couple of yeachers log on in a morning to find that
Outlook Express has deleted any and all emails received the day before, and
any folders I set up for them as well.
They can check their emails perfectly, download them and view, answer,
whatever, but once the workstation is switched off overnight, the next time
they log on and open OE6, all emails and folders bar the default folders have
gone.
It's as if the system resets these two users to a brand new copy of OE yet
the email settings remain intact.

Does any one have any ideas or suggestions on a fix please?

Our network is running XP SP3 on the workstations, the Server has Windows
2008 Server, OE is version 6, IE Version 8 and we are also running Ranger
management software V6 which is not the issue as we've removed it from the
workstation to check if this affected the issue at all, which it did not.

My own user allows my emails to come in, from the same server and is (so far
at least) totally unaffected by this issue.

Thank you,

David

No, they didn't. It is as the two MVP responders have said, OE isn't that
friendly on a network. I didn't know and should have used Outlook from the
get go.

Only drawback is trying to set this up with the teachers not having Admin
rights, just makes it a little complicated and I need to go in via
StartControl PanelMail to set up the correct network path to the server
Outlook folder, which seems to work, eventually. If any one has some tips to
help me solve this or make it easier, would be most obliged. TIA.

David

"Corday" wrote:

The individual user(s) might have set their option to delete message when
closing OE.
--

When OE didn't find the network store folder, it assumed that the store
folder was corrupt and created a new store folder in the default C drive
location.
The network would have to be available whenever OE was used.
No messages are lost. The messages are in the network store folder or the C
drive store folder.

news://msnews.microsoft.com/microsof...utlook.general
Outlook questions should be asked in an Outlook newsgroup.
--
Ron Sommer

"Dragonrider" wrote in message
...
No, they didn't. It is as the two MVP responders have said, OE isn't that
friendly on a network. I didn't know and should have used Outlook from the
get go.

Only drawback is trying to set this up with the teachers not having Admin
rights, just makes it a little complicated and I need to go in via
StartControl PanelMail to set up the correct network path to the server
Outlook folder, which seems to work, eventually. If any one has some tips
to
help me solve this or make it easier, would be most obliged. TIA.

David

"Corday" wrote:

The individual user(s) might have set their option to delete message when
closing OE.
--

Outlook Express and Outlook are not the same application nor do they behave
the same way.

Dragonrider wrote:
No, they didn't. It is as the two MVP responders have said, OE isn't that
friendly on a network. I didn't know and should have used Outlook from the
get go.

Only drawback is trying to set this up with the teachers not having Admin
rights, just makes it a little complicated and I need to go in via
StartControl PanelMail to set up the correct network path to the server
Outlook folder, which seems to work, eventually. If any one has some tips
to
help me solve this or make it easier, would be most obliged. TIA.

David

"Corday" wrote:

The individual user(s) might have set their option to delete message when
closing OE.
--