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#11
November 15th, 2006, 05:40 PM
posted to microsoft.public.office.setup
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Problem with Product Keys for 2007
Well... this just gets better!
We have an MYO with Software Assurance. Today, I downloaded Office 2007 Suite. The key wasn't on our license page. So I called Microsoft. Was told that I would need to speak to product activation to get the keys. I did this, and an email arrived with the Office 2007 key on it. Tried to install using the key, and it failed. Telephone product activation again and was basically told they couldn't help, and that I would have to speak to Technical Support. Eventually, when they found my company's details, they told me there is no telephone support currently for Office 2007. What's more, they told me to speak to my IT department... I am the IT manager so that's no good! I suspect nobody at Microsoft knows why the keys aren't working, or how to fix it... So, the question is, how can I use Office 2007? Answers welcomed! Dave (rather unhappy IT manager after being sent all over the place today!). -- --------- Dave Parker ESYS PLC (http://www.esys.co.uk) "Patrick Schmid [MVP]" wrote: For now the only thing you can do is call Microsoft. Btw, there is a new key for Visio/Project on MSDN. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Warry" wrote in message : Ik have the same problems when activating Project, OneNote and InfoPath (the others - Visio, Groove activated fine). Tried yesterday and today, no change. "Patrick Schmid [MVP]" wrote: I just reproduced this issue here. Phone activation got me around the problem though. I've escalated it to Microsoft so that they can look into this. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Rick Martin" wrote in message : All, Downloaded Office Suite, Visio, OneNote and Infopath from Technet Plus area last night. Installed on two of my machines. When I tried to activate my copy of Infopath I was told I had exceeded the maximum number of activations allowed. It appears Infopath and OneNote share same product key but doesn't differentiate among products. Anyone else having problems yet? Thanks, Rick 
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#12
November 15th, 2006, 06:03 PM
posted to microsoft.public.office.setup
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Problem with Product Keys for 2007
Yuck. Some people on the phone really don't know what they are talking
about. Tech support for Office 2007 did start, so they should answer your questions. Something is screwed up and Microsoft is investigating... Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "WaveyUK" wrote in message : Well... this just gets better! We have an MYO with Software Assurance. Today, I downloaded Office 2007 Suite. The key wasn't on our license page. So I called Microsoft. Was told that I would need to speak to product activation to get the keys. I did this, and an email arrived with the Office 2007 key on it. Tried to install using the key, and it failed. Telephone product activation again and was basically told they couldn't help, and that I would have to speak to Technical Support. Eventually, when they found my company's details, they told me there is no telephone support currently for Office 2007. What's more, they told me to speak to my IT department... I am the IT manager so that's no good! I suspect nobody at Microsoft knows why the keys aren't working, or how to fix it... So, the question is, how can I use Office 2007? Answers welcomed! Dave (rather unhappy IT manager after being sent all over the place today!). -- --------- Dave Parker ESYS PLC (http://www.esys.co.uk) "Patrick Schmid [MVP]" wrote: For now the only thing you can do is call Microsoft. Btw, there is a new key for Visio/Project on MSDN. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Warry" wrote in message : Ik have the same problems when activating Project, OneNote and InfoPath (the others - Visio, Groove activated fine). Tried yesterday and today, no change. "Patrick Schmid [MVP]" wrote: I just reproduced this issue here. Phone activation got me around the problem though. I've escalated it to Microsoft so that they can look into this. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Rick Martin" wrote in message : All, Downloaded Office Suite, Visio, OneNote and Infopath from Technet Plus area last night. Installed on two of my machines. When I tried to activate my copy of Infopath I was told I had exceeded the maximum number of activations allowed. It appears Infopath and OneNote share same product key but doesn't differentiate among products. Anyone else having problems yet? Thanks, Rick
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#13
November 15th, 2006, 07:48 PM
posted to microsoft.public.office.setup
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Problem with Product Keys for 2007
We're still waiting for the VLK to appear on our Gold Partner Volume
Keys page. With the testing we're going to do we'll blow the 10-install limit within a day, so we're not even starting it until the VLK appears! Jim On Wed, 15 Nov 2006 18:03:41 +0000, "Patrick Schmid [MVP]" wrote: Yuck. Some people on the phone really don't know what they are talking about. Tech support for Office 2007 did start, so they should answer your questions. Something is screwed up and Microsoft is investigating... Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "WaveyUK" wrote in message : Well... this just gets better! We have an MYO with Software Assurance. Today, I downloaded Office 2007 Suite. The key wasn't on our license page. So I called Microsoft. Was told that I would need to speak to product activation to get the keys. I did this, and an email arrived with the Office 2007 key on it. Tried to install using the key, and it failed. Telephone product activation again and was basically told they couldn't help, and that I would have to speak to Technical Support. Eventually, when they found my company's details, they told me there is no telephone support currently for Office 2007. What's more, they told me to speak to my IT department... I am the IT manager so that's no good! I suspect nobody at Microsoft knows why the keys aren't working, or how to fix it... So, the question is, how can I use Office 2007? Answers welcomed! Dave (rather unhappy IT manager after being sent all over the place today!). -- --------- Dave Parker ESYS PLC (http://www.esys.co.uk) "Patrick Schmid [MVP]" wrote: For now the only thing you can do is call Microsoft. Btw, there is a new key for Visio/Project on MSDN. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Warry" wrote in message : Ik have the same problems when activating Project, OneNote and InfoPath (the others - Visio, Groove activated fine). Tried yesterday and today, no change. "Patrick Schmid [MVP]" wrote: I just reproduced this issue here. Phone activation got me around the problem though. I've escalated it to Microsoft so that they can look into this. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Rick Martin" wrote in message : All, Downloaded Office Suite, Visio, OneNote and Infopath from Technet Plus area last night. Installed on two of my machines. When I tried to activate my copy of Infopath I was told I had exceeded the maximum number of activations allowed. It appears Infopath and OneNote share same product key but doesn't differentiate among products. Anyone else having problems yet? Thanks, Rick
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#14
November 15th, 2006, 09:12 PM
posted to microsoft.public.office.setup
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Problem with Product Keys for 2007
I don't believe you are even going to get 10 activations. The key for the
desktop applications appears to only work for 1 or 2 activations. Rick " wrote: We're still waiting for the VLK to appear on our Gold Partner Volume Keys page. With the testing we're going to do we'll blow the 10-install limit within a day, so we're not even starting it until the VLK appears! Jim On Wed, 15 Nov 2006 18:03:41 +0000, "Patrick Schmid [MVP]" wrote: Yuck. Some people on the phone really don't know what they are talking about. Tech support for Office 2007 did start, so they should answer your questions. Something is screwed up and Microsoft is investigating... Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "WaveyUK" wrote in message : Well... this just gets better! We have an MYO with Software Assurance. Today, I downloaded Office 2007 Suite. The key wasn't on our license page. So I called Microsoft. Was told that I would need to speak to product activation to get the keys. I did this, and an email arrived with the Office 2007 key on it. Tried to install using the key, and it failed. Telephone product activation again and was basically told they couldn't help, and that I would have to speak to Technical Support. Eventually, when they found my company's details, they told me there is no telephone support currently for Office 2007. What's more, they told me to speak to my IT department... I am the IT manager so that's no good! I suspect nobody at Microsoft knows why the keys aren't working, or how to fix it... So, the question is, how can I use Office 2007? Answers welcomed! Dave (rather unhappy IT manager after being sent all over the place today!). -- --------- Dave Parker ESYS PLC (http://www.esys.co.uk) "Patrick Schmid [MVP]" wrote: For now the only thing you can do is call Microsoft. Btw, there is a new key for Visio/Project on MSDN. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Warry" wrote in message : Ik have the same problems when activating Project, OneNote and InfoPath (the others - Visio, Groove activated fine). Tried yesterday and today, no change. "Patrick Schmid [MVP]" wrote: I just reproduced this issue here. Phone activation got me around the problem though. I've escalated it to Microsoft so that they can look into this. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Rick Martin" wrote in message : All, Downloaded Office Suite, Visio, OneNote and Infopath from Technet Plus area last night. Installed on two of my machines. When I tried to activate my copy of Infopath I was told I had exceeded the maximum number of activations allowed. It appears Infopath and OneNote share same product key but doesn't differentiate among products. Anyone else having problems yet? Thanks, Rick
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#15
November 15th, 2006, 09:31 PM
posted to microsoft.public.office.setup
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Problem with Product Keys for 2007
Hmmm....I feared that would be the case. Oh well, all the more reason
to wait for the VLKs. Any MVPs out there like to remind Microsoft about the VLKs?.... Jim On Wed, 15 Nov 2006 13:12:01 -0800, Rick Martin wrote: I don't believe you are even going to get 10 activations. The key for the desktop applications appears to only work for 1 or 2 activations. Rick " wrote: We're still waiting for the VLK to appear on our Gold Partner Volume Keys page. With the testing we're going to do we'll blow the 10-install limit within a day, so we're not even starting it until the VLK appears! Jim On Wed, 15 Nov 2006 18:03:41 +0000, "Patrick Schmid [MVP]" wrote: Yuck. Some people on the phone really don't know what they are talking about. Tech support for Office 2007 did start, so they should answer your questions. Something is screwed up and Microsoft is investigating... Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "WaveyUK" wrote in message : Well... this just gets better! We have an MYO with Software Assurance. Today, I downloaded Office 2007 Suite. The key wasn't on our license page. So I called Microsoft. Was told that I would need to speak to product activation to get the keys. I did this, and an email arrived with the Office 2007 key on it. Tried to install using the key, and it failed. Telephone product activation again and was basically told they couldn't help, and that I would have to speak to Technical Support. Eventually, when they found my company's details, they told me there is no telephone support currently for Office 2007. What's more, they told me to speak to my IT department... I am the IT manager so that's no good! I suspect nobody at Microsoft knows why the keys aren't working, or how to fix it... So, the question is, how can I use Office 2007? Answers welcomed! Dave (rather unhappy IT manager after being sent all over the place today!). -- --------- Dave Parker ESYS PLC (http://www.esys.co.uk) "Patrick Schmid [MVP]" wrote: For now the only thing you can do is call Microsoft. Btw, there is a new key for Visio/Project on MSDN. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Warry" wrote in message : Ik have the same problems when activating Project, OneNote and InfoPath (the others - Visio, Groove activated fine). Tried yesterday and today, no change. "Patrick Schmid [MVP]" wrote: I just reproduced this issue here. Phone activation got me around the problem though. I've escalated it to Microsoft so that they can look into this. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Rick Martin" wrote in message : All, Downloaded Office Suite, Visio, OneNote and Infopath from Technet Plus area last night. Installed on two of my machines. When I tried to activate my copy of Infopath I was told I had exceeded the maximum number of activations allowed. It appears Infopath and OneNote share same product key but doesn't differentiate among products. Anyone else having problems yet? Thanks, Rick
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#16
November 16th, 2006, 06:52 AM
posted to microsoft.public.office.setup
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Problem with Product Keys for 2007
Hi Jim,
You may want to use the Partner newsgroups for questions on their pages http://partner.microsoft.com ============ wrote in message ... We're still waiting for the VLK to appear on our Gold Partner Volume Keys page. With the testing we're going to do we'll blow the 10-install limit within a day, so we're not even starting it until the VLK appears! Jim -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends*
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#17
November 16th, 2006, 12:58 PM
posted to microsoft.public.office.setup
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Problem with Product Keys for 2007
Whenever I try to request a product key for Project or Visio 2007 online I
get: "Keys for one or more products are unavailable to satisfy this request at this time. Please try again later or contact customer support. Please try again later. Thank you for your patience." I'm an MSDN Premium subscriber... and none of these keys are claimed. What's going on? I'm stuck here with a half installed Office 2007 installation. It's ANNOYING. -- -C. Moya www.cmoya.com "Rick Martin" wrote in message ... All, Downloaded Office Suite, Visio, OneNote and Infopath from Technet Plus area last night. Installed on two of my machines. When I tried to activate my copy of Infopath I was told I had exceeded the maximum number of activations allowed. It appears Infopath and OneNote share same product key but doesn't differentiate among products. Anyone else having problems yet? Thanks, Rick
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#18
November 16th, 2006, 01:09 PM
posted to microsoft.public.office.setup
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Problem with Product Keys for 2007
Is there a phone number to call? If yes, call.
Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "C. Moya" wrote in message : Whenever I try to request a product key for Project or Visio 2007 online I get: "Keys for one or more products are unavailable to satisfy this request at this time. Please try again later or contact customer support. Please try again later. Thank you for your patience." I'm an MSDN Premium subscriber... and none of these keys are claimed. What's going on? I'm stuck here with a half installed Office 2007 installation. It's ANNOYING. -- -C. Moya www.cmoya.com "Rick Martin" wrote in message ... All, Downloaded Office Suite, Visio, OneNote and Infopath from Technet Plus area last night. Installed on two of my machines. When I tried to activate my copy of Infopath I was told I had exceeded the maximum number of activations allowed. It appears Infopath and OneNote share same product key but doesn't differentiate among products. Anyone else having problems yet? Thanks, Rick
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#19
November 16th, 2006, 01:59 PM
posted to microsoft.public.office.setup
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Problem with Product Keys for 2007
There is no phone number to call.
And I'd like to save my 4 Support Incidents for something more mission critical. As it stands I'm the only guy installing Office 2007 at my organization... something I'm slowly coming to regret (much like IE7 a couple of weeks ago). Great... now I can't even log into MSDN. "An Error Has Occurred We were unable to properly transfer you to the benefit you requested." *Sigh* -- -C. Moya www.cmoya.com "Patrick Schmid [MVP]" wrote in message ... Is there a phone number to call? If yes, call. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "C. Moya" wrote in message : Whenever I try to request a product key for Project or Visio 2007 online I get: "Keys for one or more products are unavailable to satisfy this request at this time. Please try again later or contact customer support. Please try again later. Thank you for your patience." I'm an MSDN Premium subscriber... and none of these keys are claimed. What's going on? I'm stuck here with a half installed Office 2007 installation. It's ANNOYING. -- -C. Moya www.cmoya.com "Rick Martin" wrote in message ... All, Downloaded Office Suite, Visio, OneNote and Infopath from Technet Plus area last night. Installed on two of my machines. When I tried to activate my copy of Infopath I was told I had exceeded the maximum number of activations allowed. It appears Infopath and OneNote share same product key but doesn't differentiate among products. Anyone else having problems yet? Thanks, Rick
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#20
November 16th, 2006, 02:13 PM
posted to microsoft.public.office.setup
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Problem with Product Keys for 2007
You aren't the only who can't log in. I get the same error message right
now. Seems like the MSDN servers took a dive... Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "C. Moya" wrote in message : There is no phone number to call. And I'd like to save my 4 Support Incidents for something more mission critical. As it stands I'm the only guy installing Office 2007 at my organization... something I'm slowly coming to regret (much like IE7 a couple of weeks ago). Great... now I can't even log into MSDN. "An Error Has Occurred We were unable to properly transfer you to the benefit you requested." *Sigh* -- -C. Moya www.cmoya.com "Patrick Schmid [MVP]" wrote in message ... Is there a phone number to call? If yes, call. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "C. Moya" wrote in message : Whenever I try to request a product key for Project or Visio 2007 online I get: "Keys for one or more products are unavailable to satisfy this request at this time. Please try again later or contact customer support. Please try again later. Thank you for your patience." I'm an MSDN Premium subscriber... and none of these keys are claimed. What's going on? I'm stuck here with a half installed Office 2007 installation. It's ANNOYING. -- -C. Moya www.cmoya.com "Rick Martin" wrote in message ... All, Downloaded Office Suite, Visio, OneNote and Infopath from Technet Plus area last night. Installed on two of my machines. When I tried to activate my copy of Infopath I was told I had exceeded the maximum number of activations allowed. It appears Infopath and OneNote share same product key but doesn't differentiate among products. Anyone else having problems yet? Thanks, Rick
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