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#31
June 5th, 2009, 10:21 PM
posted to microsoft.public.publisher
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Cannot open file after installing Office 2007 Service Pack 2
SMR_Aaron wrote:
No resolution that I'm aware of. Leroy from Microsoft (LL3) was supposedly working on this issue for us, but he never responded to my post from last week nor did he respond to the email I sent directly to his hotmail account. Is it too much to ask for some type of weekly update from Microsoft regarding this issue? If you still have trouble sending the file to LL3, feel free to send it to me, and I'll forward it on. If the email is 20MB it might be bounced; if so, you can use WinRAR to split it up, or use a file sending service like YouSendIt.com to send it to me. My email address is: the UNDERSCORE nerd ATSIGN mvps DOT org (Please do not repost in plaintext) LL3: Could you drop me an email at the same address, from your @microsoft.com address, please? -- Ed Bennett - MVP Microsoft Publisher http://ed.mvps.org 
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#32
June 6th, 2009, 05:13 PM
posted to microsoft.public.publisher
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Cannot open file after installing Office 2007 Service Pack 2
Hello - I cannot open 'Brochure format' files since installing SP2.
I ,however, can open other formats i.e Business cards, Greeting cards and files created from 'blank page'. (I don't use Newsletter format.) -- MR "LL3" wrote: Thank you all for your posts, and for your offer to share your files. I understand that you may be reluctant to send your file to a Hotmail address, but as a best practice I don't give out my work email in the newsgroup forums. I was able to send Michael (MGL) a link to our FTP site where he was able to successfully upload his problem file; this file has helped us work on this issue. If any of you would like to upload your file(s) to our FTP site, you can send me an email ) and I will give you access to the FTP site. I will use the email address that you send from, to send you the invitation. Again, thank you for your help and for your patience as we work on this problem. LeRoy "John Inzer" wrote: SMR_Aaron wrote: I'm pretty sure I can find a file to send Leroy that is experiencing this issue, but I agree with Martin, I would prefer dealing with an actual Microsoft email address / FTP site. Most of our Publisher files we have are fairly large, so FTP is probably the way to go. Aaron =========================== FWIW...maybe you could upload the file to one of the following sites and send the recipients the download link. "YouSendIt" http://www.yousendit.com/ "SendSpace" http://www.sendspace.com/ -- J. Inzer MS-MVP Digital Media Experience Notice This is not tech support I am a volunteer Solutions that work for me may not work for you Proceed at your own risk
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#33
June 8th, 2009, 06:20 AM
posted to microsoft.public.publisher
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Cannot open file after installing Office 2007 Service Pack 2
Hello everyone,
Let me first say how sorry we are that you are experiencing this problem and that it has been a top priority for our team, since we first started getting reports on this problem. I am happy to announce that we do have a fix and it will be released as part of the Microsoft Public Update that is scheduled to hit the web on June 30th. Everyone will be able to download this fix for free. Thank you for your patience and the help that you gave us by sending us your Publisher files to test against; they really helped us out. We value your feedback and thank you for your loyalty to our product. Sincerely, LL3 "MRYX" wrote: Hello - I cannot open 'Brochure format' files since installing SP2. I ,however, can open other formats i.e Business cards, Greeting cards and files created from 'blank page'. (I don't use Newsletter format.) -- MR "LL3" wrote: Thank you all for your posts, and for your offer to share your files. I understand that you may be reluctant to send your file to a Hotmail address, but as a best practice I don't give out my work email in the newsgroup forums. I was able to send Michael (MGL) a link to our FTP site where he was able to successfully upload his problem file; this file has helped us work on this issue. If any of you would like to upload your file(s) to our FTP site, you can send me an email ) and I will give you access to the FTP site. I will use the email address that you send from, to send you the invitation. Again, thank you for your help and for your patience as we work on this problem. LeRoy "John Inzer" wrote: SMR_Aaron wrote: I'm pretty sure I can find a file to send Leroy that is experiencing this issue, but I agree with Martin, I would prefer dealing with an actual Microsoft email address / FTP site. Most of our Publisher files we have are fairly large, so FTP is probably the way to go. Aaron =========================== FWIW...maybe you could upload the file to one of the following sites and send the recipients the download link. "YouSendIt" http://www.yousendit.com/ "SendSpace" http://www.sendspace.com/ -- J. Inzer MS-MVP Digital Media Experience Notice This is not tech support I am a volunteer Solutions that work for me may not work for you Proceed at your own risk
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#34
June 8th, 2009, 09:11 AM
posted to microsoft.public.publisher
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Cannot open file after installing Office 2007 Service Pack 2
LL3 wrote:
Let me first say how sorry we are that you are experiencing this problem and that it has been a top priority for our team, since we first started getting reports on this problem. I am happy to announce that we do have a fix and it will be released as part of the Microsoft Public Update that is scheduled to hit the web on June 30th. Everyone will be able to download this fix for free. That's great news, thanks LL3! Is there/will there be a KB article describing the problem? -- Ed Bennett - MVP Microsoft Publisher http://ed.mvps.org
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#35
June 8th, 2009, 02:12 PM
posted to microsoft.public.publisher
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Cannot open file after installing Office 2007 Service Pack 2
The file I have is very small. I just emailed it to you. If you could
forward it to Leroy (LL3), I'd appreciate it. Aaron "Ed Bennett" wrote: SMR_Aaron wrote: No resolution that I'm aware of. Leroy from Microsoft (LL3) was supposedly working on this issue for us, but he never responded to my post from last week nor did he respond to the email I sent directly to his hotmail account. Is it too much to ask for some type of weekly update from Microsoft regarding this issue? If you still have trouble sending the file to LL3, feel free to send it to me, and I'll forward it on. If the email is 20MB it might be bounced; if so, you can use WinRAR to split it up, or use a file sending service like YouSendIt.com to send it to me. My email address is: the UNDERSCORE nerd ATSIGN mvps DOT org (Please do not repost in plaintext) LL3: Could you drop me an email at the same address, from your @microsoft.com address, please? -- Ed Bennett - MVP Microsoft Publisher http://ed.mvps.org
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#36
June 8th, 2009, 06:58 PM
posted to microsoft.public.publisher
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Cannot open file after installing Office 2007 Service Pack 2
I believe there will be one to go along with the Public Update release.
"Ed Bennett" wrote: LL3 wrote: Let me first say how sorry we are that you are experiencing this problem and that it has been a top priority for our team, since we first started getting reports on this problem. I am happy to announce that we do have a fix and it will be released as part of the Microsoft Public Update that is scheduled to hit the web on June 30th. Everyone will be able to download this fix for free. That's great news, thanks LL3! Is there/will there be a KB article describing the problem? -- Ed Bennett - MVP Microsoft Publisher http://ed.mvps.org
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#37
June 8th, 2009, 11:37 PM
posted to microsoft.public.publisher
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Cannot open file after installing Office 2007 Service Pack 2
Hi Aaron,
I just checked my Hotmail inbox and I haven't gotten the file yet. Once I get it, I will test it with the fix. I also just realized that I made a NG post out of order so I'm posting this again to make sure everyone see it. Too many email technologies to keep up with these days. :-) From Last Night: Hello everyone, Let me first say how sorry we are that you are experiencing this problem and that it has been a top priority for our team, since we first started getting reports on this problem. I am happy to announce that we do have a fix and it will be released as part of the Microsoft Public Update that is scheduled to hit the web on June 30th. Everyone will be able to download this fix for free. Thank you for your patience and the help that you gave us by sending us your Publisher files to test against; they really helped us out. We value your feedback and thank you for your loyalty to our product. Sincerely, LL3 "SMR_Aaron" wrote: The file I have is very small. I just emailed it to you. If you could forward it to Leroy (LL3), I'd appreciate it. Aaron "Ed Bennett" wrote: SMR_Aaron wrote: No resolution that I'm aware of. Leroy from Microsoft (LL3) was supposedly working on this issue for us, but he never responded to my post from last week nor did he respond to the email I sent directly to his hotmail account. Is it too much to ask for some type of weekly update from Microsoft regarding this issue? If you still have trouble sending the file to LL3, feel free to send it to me, and I'll forward it on. If the email is 20MB it might be bounced; if so, you can use WinRAR to split it up, or use a file sending service like YouSendIt.com to send it to me. My email address is: the UNDERSCORE nerd ATSIGN mvps DOT org (Please do not repost in plaintext) LL3: Could you drop me an email at the same address, from your @microsoft.com address, please? -- Ed Bennett - MVP Microsoft Publisher http://ed.mvps.org
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#38
June 9th, 2009, 12:44 AM
posted to microsoft.public.publisher
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Cannot open file after installing Office 2007 Service Pack 2
Hi Aaron,
I just tested your file and it opens fine with the fix. Thanks for your help and thank you Ed for passing the file along. "LL3" wrote: Hi Aaron, I just checked my Hotmail inbox and I haven't gotten the file yet. Once I get it, I will test it with the fix. I also just realized that I made a NG post out of order so I'm posting this again to make sure everyone see it. Too many email technologies to keep up with these days. :-) From Last Night: Hello everyone, Let me first say how sorry we are that you are experiencing this problem and that it has been a top priority for our team, since we first started getting reports on this problem. I am happy to announce that we do have a fix and it will be released as part of the Microsoft Public Update that is scheduled to hit the web on June 30th. Everyone will be able to download this fix for free. Thank you for your patience and the help that you gave us by sending us your Publisher files to test against; they really helped us out. We value your feedback and thank you for your loyalty to our product. Sincerely, LL3 "SMR_Aaron" wrote: The file I have is very small. I just emailed it to you. If you could forward it to Leroy (LL3), I'd appreciate it. Aaron "Ed Bennett" wrote: SMR_Aaron wrote: No resolution that I'm aware of. Leroy from Microsoft (LL3) was supposedly working on this issue for us, but he never responded to my post from last week nor did he respond to the email I sent directly to his hotmail account. Is it too much to ask for some type of weekly update from Microsoft regarding this issue? If you still have trouble sending the file to LL3, feel free to send it to me, and I'll forward it on. If the email is 20MB it might be bounced; if so, you can use WinRAR to split it up, or use a file sending service like YouSendIt.com to send it to me. My email address is: the UNDERSCORE nerd ATSIGN mvps DOT org (Please do not repost in plaintext) LL3: Could you drop me an email at the same address, from your @microsoft.com address, please? -- Ed Bennett - MVP Microsoft Publisher http://ed.mvps.org
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#39
June 18th, 2009, 12:05 AM
posted to microsoft.public.publisher
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Cannot open file after installing Office 2007 Service Pack 2
I just wanted to make sure I understand. Will a fix for the 1100009 error be
available for download on June 30th? If so, can simply check for updates through Publisher? "LL3" wrote: I believe there will be one to go along with the Public Update release. "Ed Bennett" wrote: LL3 wrote: Let me first say how sorry we are that you are experiencing this problem and that it has been a top priority for our team, since we first started getting reports on this problem. I am happy to announce that we do have a fix and it will be released as part of the Microsoft Public Update that is scheduled to hit the web on June 30th. Everyone will be able to download this fix for free. That's great news, thanks LL3! Is there/will there be a KB article describing the problem? -- Ed Bennett - MVP Microsoft Publisher http://ed.mvps.org
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#40
July 1st, 2009, 05:32 PM
posted to microsoft.public.publisher
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Cannot open file after installing Office 2007 Service Pack 2
Has anyone installed the update or know the file name or number that fixes
this issue because I am still having the problem even though my problem was with excel files not publisher. "Timothy W. Foutz" wrote: I just wanted to make sure I understand. Will a fix for the 1100009 error be available for download on June 30th? If so, can simply check for updates through Publisher? "LL3" wrote: I believe there will be one to go along with the Public Update release. "Ed Bennett" wrote: LL3 wrote: Let me first say how sorry we are that you are experiencing this problem and that it has been a top priority for our team, since we first started getting reports on this problem. I am happy to announce that we do have a fix and it will be released as part of the Microsoft Public Update that is scheduled to hit the web on June 30th. Everyone will be able to download this fix for free. That's great news, thanks LL3! Is there/will there be a KB article describing the problem? -- Ed Bennett - MVP Microsoft Publisher http://ed.mvps.org
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