Visio 2003 installation issue

I just recently installed Office 2003 on my XP Pro machine together with
Visio 2003. when I try to start Visio I get an hourglass cursor for a little
while and then nothing else happens. If I try again I get a message box
asking if I want to start in safe mode. Regardless if I check yes or no
Visio does not start.

I have uninstalled, rebooted and reinstalled and it is just the same.

Can someone advise please,
Sid.


--
Sid Price's Software Tools.
http://www.Softtools.com

Sid Price wrote:
I just recently installed Office 2003 on my XP Pro machine together
with Visio 2003. when I try to start Visio I get an hourglass cursor
for a little while and then nothing else happens. If I try again I
get a message box asking if I want to start in safe mode. Regardless
if I check yes or no Visio does not start.

I have uninstalled, rebooted and reinstalled and it is just the same.

Can someone advise please,
Sid.

Please repost in the Visio installation group
(microsoft.public.visio.installation).

Hi Sid,

Some suggestions for you:

1. Uninstall Office 2003 and XP(if it is on your machine) from Add/Remove
Programs.
2. Download and install the Windows Installer CleanUp Utility from:
http://download.microsoft.com/downlo...8-80E8-983A48D
5E1BD/msicuu2.exe
3. Run the utility and remove the Office(XP and 2003) entry from the list.
4. Reinstall Office 2003 and re-apply the latest update for it.

For more information about the Windows Installer CleanUp Utility, please
refer to the following KB article: 290301 Description of the Windows
Installer CleanUp Utility
http://support.microsoft.com/?id=290301

Hope it helps.

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

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