Office keeps re installing application

I distribute a freeware Visual Basic application which uses Wise installer.
It has been install on 10s of thousands of PCs over three years with few
problems. However, I have one user with Windows XP Pro and Office XP who
has developed a problem.

The freeware app was downloaded and installed and worked properly.

Suddenly, various functions in office, such as clicking on a link in an
email in outlook, or (I think) clicking the save button on Word launches the
application installer. If we cancel the applicaition install or let it
finish, it does not seem to make a difference, it keeps prompting for the
install.

We have tried to run spyware apps, anti virus scans,
reinstalling/uninstalling the freeware app but the problem will not go away.

We have not tried to reinstall Office or run repair in Office.

Does anyone have any information as too what could be causing this?

Thanks

Stephen

Two questions:
1. Which version of Office are you running?
2. Does this problem re-occur for users with Administrator status?

"Stephen Simpson" wrote:

I distribute a freeware Visual Basic application which uses Wise installer.
It has been install on 10s of thousands of PCs over three years with few
problems. However, I have one user with Windows XP Pro and Office XP who
has developed a problem.

The freeware app was downloaded and installed and worked properly.

Suddenly, various functions in office, such as clicking on a link in an
email in outlook, or (I think) clicking the save button on Word launches the
application installer. If we cancel the applicaition install or let it
finish, it does not seem to make a difference, it keeps prompting for the
install.

We have tried to run spyware apps, anti virus scans,
reinstalling/uninstalling the freeware app but the problem will not go away.

We have not tried to reinstall Office or run repair in Office.

Does anyone have any information as too what could be causing this?

Thanks

Stephen

Hi,

Everytime I attempt to open an office file, the office install routine
begins for Microsoft Office Small Business ed 2003. The strange thing is
that this machine HAS office ALREADY installed (not the OEM installation
files, but the ACTUAL program is installed.)

When this problem started, I could launch the program from the icon (the
most recently used program cache off the start menu above the All Program
Files menu), but now that seems to call up the installation routine like
trying to launch a file. I tried to alter the associations when this started
so it will call up the excel.exe file, but that did not change anything.

IS this the behavior of a new virus or trojan?

The user on this machine is administrator.

Thanks!

Ari G

"Lowell" wrote:

Two questions:
1. Which version of Office are you running?
2. Does this problem re-occur for users with Administrator status?

"Stephen Simpson" wrote:

I distribute a freeware Visual Basic application which uses Wise installer.
It has been install on 10s of thousands of PCs over three years with few
problems. However, I have one user with Windows XP Pro and Office XP who
has developed a problem.

The freeware app was downloaded and installed and worked properly.

Suddenly, various functions in office, such as clicking on a link in an
email in outlook, or (I think) clicking the save button on Word launches the
application installer. If we cancel the applicaition install or let it
finish, it does not seem to make a difference, it keeps prompting for the
install.

We have tried to run spyware apps, anti virus scans,
reinstalling/uninstalling the freeware app but the problem will not go away.

We have not tried to reinstall Office or run repair in Office.

Does anyone have any information as too what could be causing this?

Thanks

Stephen