Outlook start problem

Hi

I bought a used computer that had Office 2002 installed. I saw it work and
it ran fine.
The seller did not want me to use his copy so he properly uninstalled it.
When I tried to install my copy of Office 2000, Word, Excel and PowerPoint
run fine, but Outlook will not open.
I get a message that says "required services can not be located"
Can anyone explain what is wrong?

Thanks in advance

Rich

Did you attempt to create a new profile using Control panel, mail applet?
Did you run fixmapi.exe? (Use search to locate it)

On 15 May 2004 18:29, "Rich" wrote:
Hi

I bought a used computer that had Office 2002 installed. I saw it work and
it ran fine.
The seller did not want me to use his copy so he properly uninstalled it.
When I tried to install my copy of Office 2000, Word, Excel and PowerPoint
run fine, but Outlook will not open.
I get a message that says "required services can not be located"
Can anyone explain what is wrong?

Thanks in advance

Rich






--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

[Posted using NewsLook NNTP add-in for Outlook]

Hi Diane

I tried to create a new profile.
That didn't work.
In order to run fixmapi.exe I must know the password.
I called the seller and he could not help.
Anything else you can think of.

Thanks again

Rich
'"Diane Poremsky [MVP]" wrote in message
. ..
Did you attempt to create a new profile using Control panel, mail applet?
Did you run fixmapi.exe? (Use search to locate it)

On 15 May 2004 18:29, "Rich" wrote:
Hi

I bought a used computer that had Office 2002 installed. I saw it work
and
it ran fine.
The seller did not want me to use his copy so he properly uninstalled it.
When I tried to install my copy of Office 2000, Word, Excel and
PowerPoint
run fine, but Outlook will not open.
I get a message that says "required services can not be located"
Can anyone explain what is wrong?

Thanks in advance

Rich






--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

[Posted using NewsLook NNTP add-in for Outlook]

Is your .pst password protected? fixmapi.exe does not require a password,
unless you not logged in as admin or local admin.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Rich asked:

| Hi Diane
|
| I tried to create a new profile.
| That didn't work.
| In order to run fixmapi.exe I must know the password.
| I called the seller and he could not help.
| Anything else you can think of.
|
| Thanks again
|
| Rich
| '"Diane Poremsky [MVP]" wrote in message
| . ..
|| Did you attempt to create a new profile using Control panel, mail
|| applet? Did you run fixmapi.exe? (Use search to locate it)
||
|| On 15 May 2004 18:29, "Rich" wrote:
||| Hi
|||
||| I bought a used computer that had Office 2002 installed. I saw it
||| work and it ran fine.
||| The seller did not want me to use his copy so he properly
||| uninstalled it. When I tried to install my copy of Office 2000,
||| Word, Excel and PowerPoint run fine, but Outlook will not open.
||| I get a message that says "required services can not be located"
||| Can anyone explain what is wrong?
|||
||| Thanks in advance
|||
||| Rich
|||
|||
|||
|||
||
||
|| --
|| Diane Poremsky [MVP - Outlook]
|| Author, Teach Yourself Outlook 2003 in 24 Hours
|| Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
|| Author, Google and Other Search Engines (Visual QuickStart Guide)
||
|| Outlook Tips: http://www.outlook-tips.net/
|| Outlook & Exchange Solutions Center: http://www.slipstick.com
||
|| [Posted using NewsLook NNTP add-in for Outlook]

Hi Milly
I ran fixmapi using the profile that was on the computer and it did not seem
to do anything.
That is why I tried to run it using the admin account.
When you run fixmapi, what is supposed to happen.
Thanks for your help
No, the .pst file is not password protected

Rich
"Milly Staples [MVP - Outlook]"
wrote in message ...
Is your .pst password protected? fixmapi.exe does not require a password,
unless you not logged in as admin or local admin.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Rich asked:

| Hi Diane
|
| I tried to create a new profile.
| That didn't work.
| In order to run fixmapi.exe I must know the password.
| I called the seller and he could not help.
| Anything else you can think of.
|
| Thanks again
|
| Rich
| '"Diane Poremsky [MVP]" wrote in message
| . ..
|| Did you attempt to create a new profile using Control panel, mail
|| applet? Did you run fixmapi.exe? (Use search to locate it)
||
|| On 15 May 2004 18:29, "Rich" wrote:
||| Hi
|||
||| I bought a used computer that had Office 2002 installed. I saw it
||| work and it ran fine.
||| The seller did not want me to use his copy so he properly
||| uninstalled it. When I tried to install my copy of Office 2000,
||| Word, Excel and PowerPoint run fine, but Outlook will not open.
||| I get a message that says "required services can not be located"
||| Can anyone explain what is wrong?
|||
||| Thanks in advance
|||
||| Rich
|||
|||
|||
|||
||
||
|| --
|| Diane Poremsky [MVP - Outlook]
|| Author, Teach Yourself Outlook 2003 in 24 Hours
|| Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
|| Author, Google and Other Search Engines (Visual QuickStart Guide)
||
|| Outlook Tips: http://www.outlook-tips.net/
|| Outlook & Exchange Solutions Center: http://www.slipstick.com
||
|| [Posted using NewsLook NNTP add-in for Outlook]