Cannot open OE6

I have just built my own PC and am trying to get OE6 to work but when I click
on it I get an error message saying that it cannot open the Message Store, my
computer may be out of memory or my disk is full (neither of these are true).
It then gives a number: 0x80040154,14007. It also says that msoe.dll is
incorrect - I have tried reinstalling it but then it says that I need
cinfo.xml from my XP SP2 disk which doesnt exist then I have searched for it.
Please help me!
Thanks
Julie

Start he http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data loss
in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Julie B wrote:
I have just built my own PC and am trying to get OE6 to work but when I
click on it I get an error message saying that it cannot open the Message
Store, my computer may be out of memory or my disk is full (neither of
these are true). It then gives a number: 0x80040154,14007. It also says
that msoe.dll is incorrect - I have tried reinstalling it but then it
says that I need cinfo.xml from my XP SP2 disk which doesnt exist then I
have searched for it. Please help me!
Thanks
Julie

Thanks for the quick response. I downloaded your script and nothing
happened. So I did a search for *.dbx (including hidden folders) and nothing
was found.
If someone could give me a straight copy of OE6 I could have a go at
reinstalling it but all my versions seem to be older and so won't install.
Thanks for your efforts.
Julie

"PA Bear" wrote:

Start he http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data loss
in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Julie B wrote:
I have just built my own PC and am trying to get OE6 to work but when I
click on it I get an error message saying that it cannot open the Message
Store, my computer may be out of memory or my disk is full (neither of
these are true). It then gives a number: 0x80040154,14007. It also says
that msoe.dll is incorrect - I have tried reinstalling it but then it
says that I need cinfo.xml from my XP SP2 disk which doesnt exist then I
have searched for it. Please help me!
Thanks
Julie

...So I did a search for *.dbx (including hidden folders) and
nothing was found.

To use Windows Explorer Search to find DBX files, you must check the
"Advanced" option and the 3 options underneath it before Searching, Julie.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


Julie B wrote:
Thanks for the quick response. I downloaded your script and nothing
happened. So I did a search for *.dbx (including hidden folders) and
nothing was found.
If someone could give me a straight copy of OE6 I could have a go at
reinstalling it but all my versions seem to be older and so won't install.
Thanks for your efforts.
Julie

"PA Bear" wrote:

Start he http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a
manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- WinXP SP2 only: Do not attempt to close OE via Task Manager or
shutdown your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data
loss in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Julie B wrote:
I have just built my own PC and am trying to get OE6 to work but when
I click on it I get an error message saying that it cannot open the
Message Store, my computer may be out of memory or my disk is full
(neither of these are true). It then gives a number:
0x80040154,14007. It also says that msoe.dll is incorrect - I have
tried reinstalling it but then it says that I need cinfo.xml from my
XP SP2 disk which doesnt exist then I have searched for it. Please
help me!
Thanks
Julie

Yes, and I still found nothing. Sorry ...

"PA Bear" wrote:

...So I did a search for *.dbx (including hidden folders) and
nothing was found.

To use Windows Explorer Search to find DBX files, you must check the
"Advanced" option and the 3 options underneath it before Searching, Julie.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


Julie B wrote:
Thanks for the quick response. I downloaded your script and nothing
happened. So I did a search for *.dbx (including hidden folders) and
nothing was found.
If someone could give me a straight copy of OE6 I could have a go at
reinstalling it but all my versions seem to be older and so won't install.
Thanks for your efforts.
Julie

"PA Bear" wrote:

Start he http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a
manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- WinXP SP2 only: Do not attempt to close OE via Task Manager or
shutdown your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data
loss in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Julie B wrote:
I have just built my own PC and am trying to get OE6 to work but when
I click on it I get an error message saying that it cannot open the
Message Store, my computer may be out of memory or my disk is full
(neither of these are true). It then gives a number:
0x80040154,14007. It also says that msoe.dll is incorrect - I have
tried reinstalling it but then it says that I need cinfo.xml from my
XP SP2 disk which doesnt exist then I have searched for it. Please
help me!
Thanks
Julie

Add/Remove Programs Add/Remove Windows Components Outlook Express: Is
this checked?

If you built your own PC, what CD did you use to install Windows XP?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

Julie B wrote:
Yes, and I still found nothing. Sorry ...

"PA Bear" wrote:

...So I did a search for *.dbx (including hidden folders) and
nothing was found.

To use Windows Explorer Search to find DBX files, you must check the
"Advanced" option and the 3 options underneath it before Searching,
Julie. --
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


Julie B wrote:
Thanks for the quick response. I downloaded your script and nothing
happened. So I did a search for *.dbx (including hidden folders) and
nothing was found.
If someone could give me a straight copy of OE6 I could have a go at
reinstalling it but all my versions seem to be older and so won't
install. Thanks for your efforts.
Julie

"PA Bear" wrote:

Start he http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to
local folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform
a manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- WinXP SP2 only: Do not attempt to close OE via Task Manager or
shutdown your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows
Update, installing the following patch (KB918766) will help to
avoid such data loss in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for
Outlook Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also
cause corruption. Disable it. It provides no additional
protection. --
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Julie B wrote:
I have just built my own PC and am trying to get OE6 to work but
when I click on it I get an error message saying that it cannot
open the Message Store, my computer may be out of memory or my
disk is full (neither of these are true). It then gives a number:
0x80040154,14007. It also says that msoe.dll is incorrect - I
have tried reinstalling it but then it says that I need cinfo.xml
from my XP SP2 disk which doesnt exist then I have searched for
it. Please help me!
Thanks
Julie

As a last resort you can delete this key in the registry and OE should then
start:

HKEY_CURRENT_USER\Identities

But back up the key first.

steve

"Julie B" wrote in message
...
Yes, and I still found nothing. Sorry ...

"PA Bear" wrote:

...So I did a search for *.dbx (including hidden folders) and
nothing was found.

To use Windows Explorer Search to find DBX files, you must check the
"Advanced" option and the 3 options underneath it before Searching,
Julie.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


Julie B wrote:
Thanks for the quick response. I downloaded your script and nothing
happened. So I did a search for *.dbx (including hidden folders) and
nothing was found.
If someone could give me a straight copy of OE6 I could have a go at
reinstalling it but all my versions seem to be older and so won't
install.
Thanks for your efforts.
Julie

"PA Bear" wrote:

Start he http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to
local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a
manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- WinXP SP2 only: Do not attempt to close OE via Task Manager or
shutdown your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows
Update,
installing the following patch (KB918766) will help to avoid such
data
loss in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Julie B wrote:
I have just built my own PC and am trying to get OE6 to work but
when
I click on it I get an error message saying that it cannot open the
Message Store, my computer may be out of memory or my disk is full
(neither of these are true). It then gives a number:
0x80040154,14007. It also says that msoe.dll is incorrect - I have
tried reinstalling it but then it says that I need cinfo.xml from
my
XP SP2 disk which doesnt exist then I have searched for it. Please
help me!
Thanks
Julie

Yes, it is checked but it shows 0.0MB. All the files are in the OUtlook
Express folder though exactly the same as they are on my other fully working
computer.
I used my employer's CD as our staff have a license to use Windows from
home. I'm just wondering if it isn't a complete version. I'm also having
problems with the "Help and Support Centre" which is available from the start
menu. When I click on that it says that it cannot find helpctr.exe. I also
have no system restore or many other items from System Tools although again
the files are there in the folder but Windows just can't find them.

"PA Bear" wrote:

Add/Remove Programs Add/Remove Windows Components Outlook Express: Is
this checked?

If you built your own PC, what CD did you use to install Windows XP?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

Julie B wrote:
Yes, and I still found nothing. Sorry ...

"PA Bear" wrote:

...So I did a search for *.dbx (including hidden folders) and
nothing was found.

To use Windows Explorer Search to find DBX files, you must check the
"Advanced" option and the 3 options underneath it before Searching,
Julie. --
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


Julie B wrote:
Thanks for the quick response. I downloaded your script and nothing
happened. So I did a search for *.dbx (including hidden folders) and
nothing was found.
If someone could give me a straight copy of OE6 I could have a go at
reinstalling it but all my versions seem to be older and so won't
install. Thanks for your efforts.
Julie

"PA Bear" wrote:

Start he http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to
local folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform
a manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- WinXP SP2 only: Do not attempt to close OE via Task Manager or
shutdown your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows
Update, installing the following patch (KB918766) will help to
avoid such data loss in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for
Outlook Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also
cause corruption. Disable it. It provides no additional
protection. --
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Julie B wrote:
I have just built my own PC and am trying to get OE6 to work but
when I click on it I get an error message saying that it cannot
open the Message Store, my computer may be out of memory or my
disk is full (neither of these are true). It then gives a number:
0x80040154,14007. It also says that msoe.dll is incorrect - I
have tried reinstalling it but then it says that I need cinfo.xml
from my XP SP2 disk which doesnt exist then I have searched for
it. Please help me!
Thanks
Julie

"Julie B" wrote in message
...
I used my employer's CD as our staff have a license to use Windows
from
home. I'm just wondering if it isn't a complete version. I'm also
having
problems with the "Help and Support Centre" which is available from
the start
menu.

That is called a "pirated" version and could subject both you and your
employer to legal liability. While no one here acts as a cop for
Microsoft, it's not a wise thing to publicize that you are using an
illegal copy of Windows. You would be much better off to purchase a
copy legally and install it, so that you have advantage of all features,
including Help and Support and access to Windows Updates. Your choice,
but there isn't much we can really help with in your particular
situation since we have no way of knowing what features are not
available in your system. Sorry.
--
Jim Pickering
MVP-Outlook Express/Windows Mail
Please reply to newsgroup only so that others may be helped with your
feedback.

It is not a pirated copy. We have an agreement with Microsoft.

"Jim Pickering" wrote:

"Julie B" wrote in message
...
I used my employer's CD as our staff have a license to use Windows
from
home. I'm just wondering if it isn't a complete version. I'm also
having
problems with the "Help and Support Centre" which is available from
the start
menu.

That is called a "pirated" version and could subject both you and your
employer to legal liability. While no one here acts as a cop for
Microsoft, it's not a wise thing to publicize that you are using an
illegal copy of Windows. You would be much better off to purchase a
copy legally and install it, so that you have advantage of all features,
including Help and Support and access to Windows Updates. Your choice,
but there isn't much we can really help with in your particular
situation since we have no way of knowing what features are not
available in your system. Sorry.
--
Jim Pickering
MVP-Outlook Express/Windows Mail
Please reply to newsgroup only so that others may be helped with your
feedback.