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#11
May 12th, 2007, 05:25 PM
posted to microsoft.public.office.setup
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Msft Ofc Pro 2007 Installation issue
I've had a somewhat similar problem: Upgrading from Office XP
Professional 2002. On the first try it seemed to be going well until I tried to open Internet Explorer during the upgrade installation. A message appeared saying that another program was attempting installation and did I want to continue that. I thought it was referring to the attempt to open IE and chose "No." The Office Professional 2007 upgrade immediately stopped and a message appeared saying that all changes would be rolled back. After this I found that my Office XP Professional 2002 XP icons on the Start list had disappeared, suggesting that the application may have been deleted or uninstalled. I was unable access any Office files. I ran the Office XP Professional 2002 discs, selecting setup--reinstall and got my files back. I again attempted to upgrade to Office Professional 2007. This time it didn't get past the first green "blip" on the installation progress bar before I got a message saying that an error occured during setup. No option other than "Close" was offered. Perhaps I should have run "Uninstall Office XP Professional 2002" before I attempted to reinstall it prior to attempting the upgrade. I'm reluctant to try that now for fear that doing so will only make matters worse. Does anyone have any ideas about all of this? Thanks so much in advance. "Mary Sauer" wrote: You need an upgrade qualifying product on your laptop. Is the setup asking for a qualifying product? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "PSPulley" wrote in message ... Yes, my Office 2007 is an upgrade. I'll try the log file. I just hope that I don't screw things up any worse than they already are. -- PSPulley "Mary Sauer" wrote: Is your Office 2007 an upgrade? A log file might help How to use a setup log file to troubleshoot setup problems in Office http://support.microsoft.com/kb/826511/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "PSPulley" wrote in message ... I've tried cleanng it to no avail. I'm still getting the same message. -- PSPulley "JoAnn Paules" wrote: Try cleaning it. Can't hurt, might help. -- JoAnn Paules Microsoft MVP - Publisher How to ask a question http://support.microsoft.com/kb/555375 "PSPulley" wrote in message ... I purchased it at Costco on 04/23/2007. I don't see why this would be an issue I worked fine when I installed it on my Desktop yesterday. -- "JoAnn Paules" wrote: Where did you get your CD from? -- JoAnn Paules Microsoft MVP - Publisher How to ask a question http://support.microsoft.com/kb/555375 "PSPulley" wrote in message ... I've tried that and I continue getting the same message. -- PSPulley "JoAnn Paules" wrote: I'd suggest putting the disk back in and try to reinstall/finish installing it. -- JoAnn Paules Microsoft MVP - Publisher How to ask a question http://support.microsoft.com/kb/555375 "PSPulley" wrote in message ... I'm trying to install Microsoft Office Professional 2007 onto my laptop and I'm unable to do so. After I type in the Product Key Code it starts going throug setup and then I get the following message: "Microsoft Office Professional 2007 setup did not complete successfully. We're sorry for the inconvience. An error occured during installation, and Microsoft Office Professional 2007 setup was unable to complete." Please help me, and please don't use "Geek Speak" give your answer in plain easy to understand English. Thank you -- PSPulley 
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#12
May 12th, 2007, 10:51 PM
posted to microsoft.public.office.setup
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Msft Ofc Pro 2007 Installation issue
I went to the log file and manually deleted all of the files that I was told
to delete and was finally able to load my Office Pro 2007 onto my laptop. Thank you for the help. -- PSPulley Owner Pam''''''''''''''''s Nic Nacs www.pamsnicnacs.com "PSPulley" wrote: Yes, my Office 2007 is an upgrade. I'll try the log file. I just hope that I don't screw things up any worse than they already are. -- PSPulley "Mary Sauer" wrote: Is your Office 2007 an upgrade? A log file might help How to use a setup log file to troubleshoot setup problems in Office http://support.microsoft.com/kb/826511/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "PSPulley" wrote in message ... I've tried cleanng it to no avail. I'm still getting the same message. -- PSPulley "JoAnn Paules" wrote: Try cleaning it. Can't hurt, might help. -- JoAnn Paules Microsoft MVP - Publisher How to ask a question http://support.microsoft.com/kb/555375 "PSPulley" wrote in message ... I purchased it at Costco on 04/23/2007. I don't see why this would be an issue I worked fine when I installed it on my Desktop yesterday. -- "JoAnn Paules" wrote: Where did you get your CD from? -- JoAnn Paules Microsoft MVP - Publisher How to ask a question http://support.microsoft.com/kb/555375 "PSPulley" wrote in message ... I've tried that and I continue getting the same message. -- PSPulley "JoAnn Paules" wrote: I'd suggest putting the disk back in and try to reinstall/finish installing it. -- JoAnn Paules Microsoft MVP - Publisher How to ask a question http://support.microsoft.com/kb/555375 "PSPulley" wrote in message ... I'm trying to install Microsoft Office Professional 2007 onto my laptop and I'm unable to do so. After I type in the Product Key Code it starts going throug setup and then I get the following message: "Microsoft Office Professional 2007 setup did not complete successfully. We're sorry for the inconvience. An error occured during installation, and Microsoft Office Professional 2007 setup was unable to complete." Please help me, and please don't use "Geek Speak" give your answer in plain easy to understand English. Thank you -- PSPulley
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#13
May 13th, 2007, 07:37 PM
posted to microsoft.public.office.setup
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Msft Ofc Pro 2007 Installation issue
Hi,
My problem was corrected by a Microsoft techie yesterday. It took him over an hour while he shared access to my computer. A lot had to be done. Some files were corrupted. In addition, he uninstalled Office 2002, found stray Office 2007 files that had to be removed. Once he did this, the installation of Office 2007 went very smoothly although it took a long time to complete because of the large amount of data in it. This was all covered by the warranty. There was no cost at all to me. "PSPulley" wrote: I went to the log file and manually deleted all of the files that I was told to delete and was finally able to load my Office Pro 2007 onto my laptop. Thank you for the help. -- PSPulley Owner Pam''''''''''''''''s Nic Nacs www.pamsnicnacs.com "PSPulley" wrote: Yes, my Office 2007 is an upgrade. I'll try the log file. I just hope that I don't screw things up any worse than they already are. -- PSPulley "Mary Sauer" wrote: Is your Office 2007 an upgrade? A log file might help How to use a setup log file to troubleshoot setup problems in Office http://support.microsoft.com/kb/826511/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "PSPulley" wrote in message ... I've tried cleanng it to no avail. I'm still getting the same message. -- PSPulley "JoAnn Paules" wrote: Try cleaning it. Can't hurt, might help. -- JoAnn Paules Microsoft MVP - Publisher How to ask a question http://support.microsoft.com/kb/555375 "PSPulley" wrote in message ... I purchased it at Costco on 04/23/2007. I don't see why this would be an issue I worked fine when I installed it on my Desktop yesterday. -- "JoAnn Paules" wrote: Where did you get your CD from? -- JoAnn Paules Microsoft MVP - Publisher How to ask a question http://support.microsoft.com/kb/555375 "PSPulley" wrote in message ... I've tried that and I continue getting the same message. -- PSPulley "JoAnn Paules" wrote: I'd suggest putting the disk back in and try to reinstall/finish installing it. -- JoAnn Paules Microsoft MVP - Publisher How to ask a question http://support.microsoft.com/kb/555375 "PSPulley" wrote in message ... I'm trying to install Microsoft Office Professional 2007 onto my laptop and I'm unable to do so. After I type in the Product Key Code it starts going throug setup and then I get the following message: "Microsoft Office Professional 2007 setup did not complete successfully. We're sorry for the inconvience. An error occured during installation, and Microsoft Office Professional 2007 setup was unable to complete." Please help me, and please don't use "Geek Speak" give your answer in plain easy to understand English. Thank you -- PSPulley
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