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#1
March 31st, 2010, 04:19 PM
posted to microsoft.public.word.docmanagement
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Adobe PDF add-on keeps crashing
I am using MS Word 2007 and Adobe Acrobat 8 Professional. For some reason,
when I try using the Convert to PDF add-on, Word keeps crashing and when it restarts it asks if I want to disable the add-on. I've tried it both ways... I've disabled the add-on and then I have to print to PDF rather than do a straight conversion... and I've left the add-on enabled. I estimate it crashes about 50% of the time. It doesn't seem to matter what the document size is, it crashes with large documents and with very small documents. Any ideas?? 
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#2
March 31st, 2010, 07:00 PM
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Adobe PDF add-on keeps crashing
I would suggest contacting Adobe as this seems to be their problem.
Word 2007 has its own 'Save As Pdf' option. You might want to try that one. Unless you have very specific needs, it covers the same task as the acrobat add-in. Yves "Amy" wrote in message ... I am using MS Word 2007 and Adobe Acrobat 8 Professional. For some reason, when I try using the Convert to PDF add-on, Word keeps crashing and when it restarts it asks if I want to disable the add-on. I've tried it both ways... I've disabled the add-on and then I have to print to PDF rather than do a straight conversion... and I've left the add-on enabled. I estimate it crashes about 50% of the time. It doesn't seem to matter what the document size is, it crashes with large documents and with very small documents. Any ideas??
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#3
April 1st, 2010, 07:16 AM
posted to microsoft.public.word.docmanagement
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Adobe PDF add-on keeps crashing
Do you have Acrobat fully updated? Current version is 8.2.1
-- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org "Amy" wrote in message ... I am using MS Word 2007 and Adobe Acrobat 8 Professional. For some reason, when I try using the Convert to PDF add-on, Word keeps crashing and when it restarts it asks if I want to disable the add-on. I've tried it both ways... I've disabled the add-on and then I have to print to PDF rather than do a straight conversion... and I've left the add-on enabled. I estimate it crashes about 50% of the time. It doesn't seem to matter what the document size is, it crashes with large documents and with very small documents. Any ideas??
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#4
April 1st, 2010, 11:52 AM
posted to microsoft.public.word.docmanagement
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Adobe PDF add-on keeps crashing
Current version is 9.3.1
Last version of 8 was 8.2.1 ? On Apr 1, 2:16*am, "Graham Mayor" wrote: Do you have Acrobat fully updated? *Current version is 8.2.1 -- Graham Mayor - *Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org "Amy" wrote in message ... I am using MS Word 2007 and Adobe Acrobat 8 Professional. For some reason, when I try using the Convert to PDF add-on, Word keeps crashing and when it restarts it asks if I want to disable the add-on. I've tried it both ways... I've disabled the add-on and then I have to print to PDF rather than do a straight conversion... and I've left the add-on enabled. I estimate it crashes about 50% of the time. It doesn't seem to matter what the document size is, it crashes with large documents and with very small documents. Any ideas??-
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#5
April 1st, 2010, 01:10 PM
posted to microsoft.public.word.docmanagement
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Adobe PDF add-on keeps crashing
It is version 8 the OP has - there is no free upgrade path from 8 to 9.
Version 8.2.1 should work problem free with Office 2007. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org "Peter T. Daniels" wrote in message ... Current version is 9.3.1 Last version of 8 was 8.2.1 ? On Apr 1, 2:16 am, "Graham Mayor" wrote: Do you have Acrobat fully updated? Current version is 8.2.1 -- Graham Mayor - Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org "Amy" wrote in message ... I am using MS Word 2007 and Adobe Acrobat 8 Professional. For some reason, when I try using the Convert to PDF add-on, Word keeps crashing and when it restarts it asks if I want to disable the add-on. I've tried it both ways... I've disabled the add-on and then I have to print to PDF rather than do a straight conversion... and I've left the add-on enabled. I estimate it crashes about 50% of the time. It doesn't seem to matter what the document size is, it crashes with large documents and with very small documents. Any ideas??-
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#6
April 22nd, 2010, 09:11 PM
posted to microsoft.public.word.docmanagement
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Adobe PDF add-on keeps crashing
Sorry for the delayed reaction... for some reason I am not getting notified
of replies to my posts despite the fact that I have checked that option... now that I am aware of that I will be sure to come back more often and check. I currently have Adobe Acrobat Pro v. 8.2.2 loaded. I am still having intermittent problems with the Distiller crashing when converting from Word to PDF. This is for complex technical manuals with many bookmarks, cross-references, etc. Will the Save as PDF option in Word work for that, as well, or will it just generate a simple PDF file? Thanks! "Graham Mayor" wrote: Do you have Acrobat fully updated? Current version is 8.2.1 -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org "Amy" wrote in message ... I am using MS Word 2007 and Adobe Acrobat 8 Professional. For some reason, when I try using the Convert to PDF add-on, Word keeps crashing and when it restarts it asks if I want to disable the add-on. I've tried it both ways... I've disabled the add-on and then I have to print to PDF rather than do a straight conversion... and I've left the add-on enabled. I estimate it crashes about 50% of the time. It doesn't seem to matter what the document size is, it crashes with large documents and with very small documents. Any ideas?? .
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#7
April 23rd, 2010, 06:06 AM
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Adobe PDF add-on keeps crashing
The notification of messages hasn't worked properly for months.
The PDF plug-in for Word is nowhere near as sophisticated as Acrobat, but whether it will preserve your links you will have to establish by testing. If Acrobat is crashing, then it may be worth repairing the Acrobat installation, but check that there are no conflicts with other add-ins/templates. See http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm or http://support.microsoft.com/kb/921541 -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org "Amy" wrote in message ... Sorry for the delayed reaction... for some reason I am not getting notified of replies to my posts despite the fact that I have checked that option... now that I am aware of that I will be sure to come back more often and check. I currently have Adobe Acrobat Pro v. 8.2.2 loaded. I am still having intermittent problems with the Distiller crashing when converting from Word to PDF. This is for complex technical manuals with many bookmarks, cross-references, etc. Will the Save as PDF option in Word work for that, as well, or will it just generate a simple PDF file? Thanks! "Graham Mayor" wrote: Do you have Acrobat fully updated? Current version is 8.2.1 -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org "Amy" wrote in message ... I am using MS Word 2007 and Adobe Acrobat 8 Professional. For some reason, when I try using the Convert to PDF add-on, Word keeps crashing and when it restarts it asks if I want to disable the add-on. I've tried it both ways... I've disabled the add-on and then I have to print to PDF rather than do a straight conversion... and I've left the add-on enabled. I estimate it crashes about 50% of the time. It doesn't seem to matter what the document size is, it crashes with large documents and with very small documents. Any ideas?? .
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#8
April 23rd, 2010, 02:50 PM
posted to microsoft.public.word.docmanagement
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Adobe PDF add-on keeps crashing
Ah. Good to know it's not something I did ( notification of messages).
I'll try your suggestions. Thanks! "Graham Mayor" wrote: The notification of messages hasn't worked properly for months. The PDF plug-in for Word is nowhere near as sophisticated as Acrobat, but whether it will preserve your links you will have to establish by testing. If Acrobat is crashing, then it may be worth repairing the Acrobat installation, but check that there are no conflicts with other add-ins/templates. See http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm or http://support.microsoft.com/kb/921541 -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org "Amy" wrote in message ... Sorry for the delayed reaction... for some reason I am not getting notified of replies to my posts despite the fact that I have checked that option... now that I am aware of that I will be sure to come back more often and check. I currently have Adobe Acrobat Pro v. 8.2.2 loaded. I am still having intermittent problems with the Distiller crashing when converting from Word to PDF. This is for complex technical manuals with many bookmarks, cross-references, etc. Will the Save as PDF option in Word work for that, as well, or will it just generate a simple PDF file? Thanks! "Graham Mayor" wrote: Do you have Acrobat fully updated? Current version is 8.2.1 -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org "Amy" wrote in message ... I am using MS Word 2007 and Adobe Acrobat 8 Professional. For some reason, when I try using the Convert to PDF add-on, Word keeps crashing and when it restarts it asks if I want to disable the add-on. I've tried it both ways... I've disabled the add-on and then I have to print to PDF rather than do a straight conversion... and I've left the add-on enabled. I estimate it crashes about 50% of the time. It doesn't seem to matter what the document size is, it crashes with large documents and with very small documents. Any ideas?? . .
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