error 553

I run Windows XP and IE/OE 6 with all the latest updates installed. For the
past 3 days I have been unable to send email from Outlook Express because I
get the error message 553 (0x800CCC79). My ISP says the problem isn't on
their end and I need to remove Outlook Express. I have stopped Norton
Antivirus from running on emails and I have tried turning off Norton
Internet Security, with no success. I have read the Microsoft article on
how to remove IE 6 and I am completely confused. The only thing it seems to
talk about is changing registries. Quite frankly, the process described in
the article seems well above my skill level (I've had my computer about 6
months). Has anyone had this problem before? And can anyone advise me on a
simplified method of removing and reinstalling Outlook Express? Is this
something a novice can do or do I need to call in a specialist to fix my
computer?

Hi Karen,

Did your ISP support walk through the account configuration in Outlook
Express. You might try re-entering the information or remove the account and
go through the setup again. Are you connected with your ISP when sending
mail using their account?

Here's a good article on the error.

Office Troubleshooting Guide
http://office.microsoft.com/en-us/as...128331033.aspx

--
Tim K.
aka Kuay Tim
MVP - (IE/OE)
Lynnwood, WA
*
"Karen" wrote in message
...
I run Windows XP and IE/OE 6 with all the latest updates installed. For
the past 3 days I have been unable to send email from Outlook Express
because I get the error message 553 (0x800CCC79). My ISP says the problem
isn't on their end and I need to remove Outlook Express. I have stopped
Norton Antivirus from running on emails and I have tried turning off Norton
Internet Security, with no success. I have read the Microsoft article on
how to remove IE 6 and I am completely confused. The only thing it seems
to talk about is changing registries. Quite frankly, the process described
in the article seems well above my skill level (I've had my computer about
6 months). Has anyone had this problem before? And can anyone advise me
on a simplified method of removing and reinstalling Outlook Express? Is
this something a novice can do or do I need to call in a specialist to fix
my computer?

"Karen" wrote in message
...
I run Windows XP and IE/OE 6 with all the latest updates installed.
For the past 3 days I have been unable to send email from Outlook
Express because I get the error message 553 (0x800CCC79). My ISP says
the problem isn't on their end and I need to remove Outlook Express. I
have stopped Norton Antivirus from running on emails and I have tried
turning off Norton Internet Security, with no success. I have read the
Microsoft article on how to remove IE 6 and I am completely confused.
The only thing it seems to talk about is changing registries. Quite
frankly, the process described in the article seems well above my skill
level (I've had my computer about 6 months). Has anyone had this
problem before? And can anyone advise me on a simplified method of
removing and reinstalling Outlook Express? Is this something a novice
can do or do I need to call in a specialist to fix my computer?


Configure the e-mail account to authenticate to the SMTP server. See if
that works.

--
__________________________________________________ _______________
Post your replies to the newsgroup. Share with others.
E-mail: vanguard_help AT yahoo.com (append "#NEWS#" to Subject)
__________________________________________________ _______________

Thank you Tim. Yes I believe my ISP did go thru my account configuration
but after reading your response I went back and looked again. In
Tools-Options-Connections-Internet Connections-Dial up Settings, I did
notice the Proxy Setting box was checked today when it never has been before
and I know it isn't supposed to be. I unchecked it but am still having the
same problem. I am going to try restarting my computer to see if that makes
a difference. And yes I am connected to my ISP when I try to send email. I
read the article you referenced and it has the information my ISP told me I
have to do which I have done numerous times but I appreciate your effort on
my behalf.
"Kuay Tim" wrote in message
...
Hi Karen,

Did your ISP support walk through the account configuration in Outlook
Express. You might try re-entering the information or remove the account
and go through the setup again. Are you connected with your ISP when
sending mail using their account?

Here's a good article on the error.

Office Troubleshooting Guide
http://office.microsoft.com/en-us/as...128331033.aspx

--
Tim K.
aka Kuay Tim
MVP - (IE/OE)
Lynnwood, WA
*
"Karen" wrote in message
...
I run Windows XP and IE/OE 6 with all the latest updates installed. For
the past 3 days I have been unable to send email from Outlook Express
because I get the error message 553 (0x800CCC79). My ISP says the problem
isn't on their end and I need to remove Outlook Express. I have stopped
Norton Antivirus from running on emails and I have tried turning off
Norton Internet Security, with no success. I have read the Microsoft
article on how to remove IE 6 and I am completely confused. The only
thing it seems to talk about is changing registries. Quite frankly, the
process described in the article seems well above my skill level (I've had
my computer about 6 months). Has anyone had this problem before? And can
anyone advise me on a simplified method of removing and reinstalling
Outlook Express? Is this something a novice can do or do I need to call
in a specialist to fix my computer?

Thank you Vanguard but I don't know what it means to "configure the email
account to authenticate to the SMTP server". I tried the following without
success, Tools-Accounts-Mail-Properties-Servers-and checked "My server
requires authentification". Is that what you mean? I appreciate your
willingness to help.
----- Original Message -----
From: "Vanguard" see_signature
Newsgroups: microsoft.public.windows.inetexplorer.ie6_outlooke xpress
Sent: Monday, January 17, 2005 8:39 PM
Subject: error 553


"Karen" wrote in message
...
I run Windows XP and IE/OE 6 with all the latest updates installed. For
the past 3 days I have been unable to send email from Outlook Express
because I get the error message 553 (0x800CCC79). My ISP says the problem
isn't on their end and I need to remove Outlook Express. I have stopped
Norton Antivirus from running on emails and I have tried turning off
Norton Internet Security, with no success. I have read the Microsoft
article on how to remove IE 6 and I am completely confused. The only thing
it seems to talk about is changing registries. Quite frankly, the process
described in the article seems well above my skill level (I've had my
computer about 6 months). Has anyone had this problem before? And can
anyone advise me on a simplified method of removing and reinstalling
Outlook Express? Is this something a novice can do or do I need to call
in a specialist to fix my computer?


Configure the e-mail account to authenticate to the SMTP server. See if
that works.

--
__________________________________________________ _______________
Post your replies to the newsgroup. Share with others.
E-mail: vanguard_help AT yahoo.com (append "#NEWS#" to Subject)
__________________________________________________ _______________


"Vanguard" see_signature wrote in message
...
"Karen" wrote in message
...
I run Windows XP and IE/OE 6 with all the latest updates installed. For
the past 3 days I have been unable to send email from Outlook Express
because I get the error message 553 (0x800CCC79). My ISP says the problem
isn't on their end and I need to remove Outlook Express. I have stopped
Norton Antivirus from running on emails and I have tried turning off
Norton Internet Security, with no success. I have read the Microsoft
article on how to remove IE 6 and I am completely confused. The only thing
it seems to talk about is changing registries. Quite frankly, the process
described in the article seems well above my skill level (I've had my
computer about 6 months). Has anyone had this problem before? And can
anyone advise me on a simplified method of removing and reinstalling
Outlook Express? Is this something a novice can do or do I need to call
in a specialist to fix my computer?


Configure the e-mail account to authenticate to the SMTP server. See if
that works.

--
__________________________________________________ _______________
Post your replies to the newsgroup. Share with others.
E-mail: vanguard_help AT yahoo.com (append "#NEWS#" to Subject)
__________________________________________________ _______________

"Karen" wrote in message
...
Thank you Vanguard but I don't know what it means to "configure the
email
account to authenticate to the SMTP server". I tried the following
without
success, Tools-Accounts-Mail-Properties-Servers-and checked "My server
requires authentification". Is that what you mean? I appreciate your
willingness to help.


Yep. It appears you might need to configure the e-mail account to
authenticate to the SMTP (outbound) mail server. You then get a dialog
asking if you want to reuse the same login credentials as for the POP3
server or to specify different username and password. If the POP3 and
SMTP servers that you use in that e-mail account are from the same
e-mail provider, just reuse the login credentials from the POP3 server
for the SMTP server. Otherwise, you enter whatever is the appropriate
username and password for the SMTP server.

The reason why you might authenticate with different login credentials
for the SMTP server is that, for example, you send your outbound e-mails
using one SMTP server from one e-mail provider but yank your inbound
e-mails from a POP3 server from a different provider. I do that with
Gmail and Yahoo. I yank POP3 from them but I push SMTP using my ISP's
SMTP server.

"Karen" wrote in message
...
I run Windows XP and IE/OE 6 with all the latest updates installed. For
the past 3 days I have been unable to send email from Outlook Express
because I get the error message 553 (0x800CCC79). My ISP says the problem
isn't on their end and I need to remove Outlook Express. I have stopped
Norton Antivirus from running on emails and I have tried turning off Norton
Internet Security, with no success. I have read the Microsoft article on
how to remove IE 6 and I am completely confused. The only thing it seems
to talk about is changing registries. Quite frankly, the process described
in the article seems well above my skill level (I've had my computer about
6 months). Has anyone had this problem before? And can anyone advise me
on a simplified method of removing and reinstalling Outlook Express? Is
this something a novice can do or do I need to call in a specialist to fix
my computer?


What is the exact error message?
How many recipients did the message have?

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/sec...t/default.aspx

This is the error message I receive:
The message could not be sent because one of the recipients was rejected by
the server. The rejected e-mail address was '. Subject
'Order', Account: 'mail.chirpmail.net (1)', Server: 'mail.chirpmail.net',
Protocol: SMTP, Server Response: '553 sorry, that domain isn't in my list of
allowed rcpthosts (#5.7.1)', Port: 25, Secure(SSL): No, Server Error: 553,
Error Number: 0x800CCC79
There was one recipient. After I had trouble I tried several other friends,
one at a time and always got the same error message.
"Frank Saunders, MS-MVP IE/OE" wrote in message
...
"Karen" wrote in message
...
I run Windows XP and IE/OE 6 with all the latest updates installed. For
the past 3 days I have been unable to send email from Outlook Express
because I get the error message 553 (0x800CCC79). My ISP says the problem
isn't on their end and I need to remove Outlook Express. I have stopped
Norton Antivirus from running on emails and I have tried turning off
Norton Internet Security, with no success. I have read the Microsoft
article on how to remove IE 6 and I am completely confused. The only
thing it seems to talk about is changing registries. Quite frankly, the
process described in the article seems well above my skill level (I've had
my computer about 6 months). Has anyone had this problem before? And can
anyone advise me on a simplified method of removing and reinstalling
Outlook Express? Is this something a novice can do or do I need to call
in a specialist to fix my computer?


What is the exact error message?
How many recipients did the message have?

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/sec...t/default.aspx

Thank you. I use my ISP for both incoming and outgoing email. I did try to
authenticate the outgoing but I get the same error message. One thing I
discovered last nite was a proxy setting box was checked (see my reply to
Tim above) and it now won't stay unchecked.
"Vanguard" see_signature wrote in message
...
"Karen" wrote in message
...
Thank you Vanguard but I don't know what it means to "configure the email
account to authenticate to the SMTP server". I tried the following
without
success, Tools-Accounts-Mail-Properties-Servers-and checked "My server
requires authentification". Is that what you mean? I appreciate your
willingness to help.


Yep. It appears you might need to configure the e-mail account to
authenticate to the SMTP (outbound) mail server. You then get a dialog
asking if you want to reuse the same login credentials as for the POP3
server or to specify different username and password. If the POP3 and
SMTP servers that you use in that e-mail account are from the same e-mail
provider, just reuse the login credentials from the POP3 server for the
SMTP server. Otherwise, you enter whatever is the appropriate username
and password for the SMTP server.

The reason why you might authenticate with different login credentials for
the SMTP server is that, for example, you send your outbound e-mails using
one SMTP server from one e-mail provider but yank your inbound e-mails
from a POP3 server from a different provider. I do that with Gmail and
Yahoo. I yank POP3 from them but I push SMTP using my ISP's SMTP server.

For best advice, post the complete error message, Karen.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE)

Karen wrote:
I run Windows XP and IE/OE 6 with all the latest updates installed. For
the
past 3 days I have been unable to send email from Outlook Express because
I
get the error message 553 (0x800CCC79). My ISP says the problem isn't on
their end and I need to remove Outlook Express. I have stopped Norton
Antivirus from running on emails and I have tried turning off Norton
Internet Security, with no success. I have read the Microsoft article on
how to remove IE 6 and I am completely confused. The only thing it seems
to
talk about is changing registries. Quite frankly, the process described
in
the article seems well above my skill level (I've had my computer about 6
months). Has anyone had this problem before? And can anyone advise me on
a
simplified method of removing and reinstalling Outlook Express? Is this
something a novice can do or do I need to call in a specialist to fix my
computer?