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#1
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Can "check for updates" get it wrong? (Outlook crashing four times a day)
My outlook in Office XP is crashing every few hours This has been
happening for a few weeks and this morning Word crashed with a request that I send an error report as well. I have tried compacting, Detect and Repair in Outlook and repair installation from the install discs without outlook running as well as SCANPST on the outlook.pst file to no avail. Although I am not usually doing the same thing when it crashes (and sometimes outlook crashes while it is in the background while I am not even working in it) It especially seemed to crash in the last week or so with a Fatal Exception Error while I was trying to insert a .JPG file in a particular e-mail I was trying to send. (Up until this occasion, this never presented problems before and it MAY just be a problem with this particular email). I then managed to send the file by using Outlook Express which didnt seem to mind inserting the jpg files at all I'm nowhere near the .pst size limit AND have auto-archived now AND the problem persists: The only issues I have are that everything happens syrupy slowly. I have 744 MHz, 256 Meg and a swap file on a D drive. System Information shows Total Physical Memory 256.00 MB Available Physical Memory 65.10 MB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 633.33 MB Page File D:\pagefile.sys There SHOULD be enough memory but I get the impression that the slowness must be because the OS isn't releasing memory properly (when it closes down applications?). When I start, everything seems to happen reasonably quickly but pretty immediately thereafter (and often with only one program running???), everything slows to a crawl which no amount of updating the OS to renew DLLs, defragging, scandisking, registry checking, and (usually the best one) SFC /scannowing seems to help. I even tried to repair the installation and then a whole repair installation. Word otherwise works fine but is extremely slow looking in directories in its OPEN FILE screen, which I figured was just a quirk of Word which I never had in the old days when everyone used WordPerfect (but Photoshop 7, which I would imagine is the most memory intensive application I have, seems to work as well as it should) Though I cant see how this OS problem could affect specifically Outlook? Is there any way I can get into the continuous error reports it makes to Microsoft every time it crashes to find out what is going on? It dutifully thanks me for doing this but doesn't tell me what it reports. Surely that would tell me something? When I pressed MORE INFROMATION, it told me that updates were available which I needed to download. (I THOUGHT that I had auto-download all updates running all the time for XP and XP Office) So I dutifully went to the update site, where I saw three pages of updates it said were available. It then scanned my installation both without any Office application running and with Outlook and Word running and was told that no updates were needed Outlook shows 10.4219.4219 SP-2. Under DISABLED ITEMS it shows that it disabled the preview pane because it was preventing outlook from running properly No one on the Outlook forum had any ideas on this crashing problem The other thing I Have noticed is that it often gets hung up sending and receiving email and I can see it trying to do this seventeen or more times. If I close it and reopen it immediately, this problem simply goes away, everything is received immediately and continues to be received until the next time this problem reappears |
#2
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How does OL behave if you use the safe option to start OL?
ie from run: outlook.exe /safe Or how does OL and your PC behave if you use msconfig to disable all non MS startups? 512mb of sys memory might be better "news.microsoft.com" wrote in message ... My outlook in Office XP is crashing every few hours This has been happening for a few weeks and this morning Word crashed with a request that I send an error report as well. I have tried compacting, Detect and Repair in Outlook and repair installation from the install discs without outlook running as well as SCANPST on the outlook.pst file to no avail. Although I am not usually doing the same thing when it crashes (and sometimes outlook crashes while it is in the background while I am not even working in it) It especially seemed to crash in the last week or so with a Fatal Exception Error while I was trying to insert a .JPG file in a particular e-mail I was trying to send. (Up until this occasion, this never presented problems before and it MAY just be a problem with this particular email). I then managed to send the file by using Outlook Express which didnt seem to mind inserting the jpg files at all I'm nowhere near the .pst size limit AND have auto-archived now AND the problem persists: The only issues I have are that everything happens syrupy slowly. I have 744 MHz, 256 Meg and a swap file on a D drive. System Information shows Total Physical Memory 256.00 MB Available Physical Memory 65.10 MB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 633.33 MB Page File D:\pagefile.sys There SHOULD be enough memory but I get the impression that the slowness must be because the OS isn't releasing memory properly (when it closes down applications?). When I start, everything seems to happen reasonably quickly but pretty immediately thereafter (and often with only one program running???), everything slows to a crawl which no amount of updating the OS to renew DLLs, defragging, scandisking, registry checking, and (usually the best one) SFC /scannowing seems to help. I even tried to repair the installation and then a whole repair installation. Word otherwise works fine but is extremely slow looking in directories in its OPEN FILE screen, which I figured was just a quirk of Word which I never had in the old days when everyone used WordPerfect (but Photoshop 7, which I would imagine is the most memory intensive application I have, seems to work as well as it should) Though I cant see how this OS problem could affect specifically Outlook? Is there any way I can get into the continuous error reports it makes to Microsoft every time it crashes to find out what is going on? It dutifully thanks me for doing this but doesn't tell me what it reports. Surely that would tell me something? When I pressed MORE INFROMATION, it told me that updates were available which I needed to download. (I THOUGHT that I had auto-download all updates running all the time for XP and XP Office) So I dutifully went to the update site, where I saw three pages of updates it said were available. It then scanned my installation both without any Office application running and with Outlook and Word running and was told that no updates were needed Outlook shows 10.4219.4219 SP-2. Under DISABLED ITEMS it shows that it disabled the preview pane because it was preventing outlook from running properly No one on the Outlook forum had any ideas on this crashing problem The other thing I Have noticed is that it often gets hung up sending and receiving email and I can see it trying to do this seventeen or more times. If I close it and reopen it immediately, this problem simply goes away, everything is received immediately and continues to be received until the next time this problem reappears |
#3
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"DL" dl@spoofmail wrote in message ... How does OL behave if you use the safe option to start OL? ie from run: outlook.exe /safe Or how does OL and your PC behave if you use msconfig to disable all non MS startups? Great idea, I didnt even know that safe mode existed for Outlook alone and there is no reference to it on the microsoft site but I did it and Outlook started (and looks) in exactly the same way it starts normally. Unfortunately it only lasted about four or five hours before it suddenly generated another of those close-error report error messages AND it doesnt seem to be picking up my mail as often as it should be (based on the number of junk mail messages I get and their frequency). I can't realistically disable ALL non Microsoft lines in my MSCONFIG start section, can I? Symantec, Adobe, Apoint, etc (there are already two of them which I disabled some months ago when they were put there by some trojan which neither sysclean nor adaware nor spybot discovered but which stopped my system from working properly: Both of which are characterised by square boxes replacing all descriptive words in the left pane!!) One last thing: I notice that I have Office SP2 installed and although there is an SP3 available (OfficeXpSp3-kb832671-client-enu which is supposed to bring MY version 4219.4219 up to 4219.6304), the scan process doesnt highlight the need for it. I DID download it and tried to run it with the CD in the tray it seemed to be trying to access but was told that "the expected version of the product isn't found on your system". Which doesnt appear to be correct? |
#4
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If you leave OL running, what is the polling interval set to? ie check for
new mail It should'nt be less than 10 mins If its running for 4/5 hrs before crashing out it sounds more like a resource problem, as to whether OL or Win...? "news.microsoft.com" wrote in message ... "DL" dl@spoofmail wrote in message ... How does OL behave if you use the safe option to start OL? ie from run: outlook.exe /safe Or how does OL and your PC behave if you use msconfig to disable all non MS startups? Great idea, I didnt even know that safe mode existed for Outlook alone and there is no reference to it on the microsoft site but I did it and Outlook started (and looks) in exactly the same way it starts normally. Unfortunately it only lasted about four or five hours before it suddenly generated another of those close-error report error messages AND it doesnt seem to be picking up my mail as often as it should be (based on the number of junk mail messages I get and their frequency). I can't realistically disable ALL non Microsoft lines in my MSCONFIG start section, can I? Symantec, Adobe, Apoint, etc (there are already two of them which I disabled some months ago when they were put there by some trojan which neither sysclean nor adaware nor spybot discovered but which stopped my system from working properly: Both of which are characterised by square boxes replacing all descriptive words in the left pane!!) One last thing: I notice that I have Office SP2 installed and although there is an SP3 available (OfficeXpSp3-kb832671-client-enu which is supposed to bring MY version 4219.4219 up to 4219.6304), the scan process doesnt highlight the need for it. I DID download it and tried to run it with the CD in the tray it seemed to be trying to access but was told that "the expected version of the product isn't found on your system". Which doesnt appear to be correct? |
#5
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"DL" dl@spoofmail wrote in message ... If you leave OL running, what is the polling interval set to? ie check for new mail It should'nt be less than 10 mins Sounds like a good idea: I had a problem with my Hosting Service which had set their servers to reject any email check which came in more than four times every five minutes (I think they had been having denial of service attacks) until THEY reset their servers. Althhough that problem has now gone, how do you change polling time in Outlook? If its running for 4/5 hrs before crashing out it sounds more like a resource problem, as to whether OL or Win...? But it sometimes crashes every five minutes or so before settling down to crashing only once or twice a day. And sometimes just after boot when nothing else is running But your idea of getting into safe mode was interesting in that often taking windowss into safe mode will solve problems next time you boot normally This time, having checked that no updates were needed, I downloaded the FULL version of SP3 and then installed it, and it installed. Not only that, it then would scan and told me that all kinds of other patches were available which I also downloaded and installed. (NOW we'll see if the system is any more stable) |
#6
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Polling: is under Tools/Options/Email ...check for mail every xxx
"news.microsoft.com" wrote in message ... "DL" dl@spoofmail wrote in message ... If you leave OL running, what is the polling interval set to? ie check for new mail It should'nt be less than 10 mins Sounds like a good idea: I had a problem with my Hosting Service which had set their servers to reject any email check which came in more than four times every five minutes (I think they had been having denial of service attacks) until THEY reset their servers. Althhough that problem has now gone, how do you change polling time in Outlook? If its running for 4/5 hrs before crashing out it sounds more like a resource problem, as to whether OL or Win...? But it sometimes crashes every five minutes or so before settling down to crashing only once or twice a day. And sometimes just after boot when nothing else is running But your idea of getting into safe mode was interesting in that often taking windowss into safe mode will solve problems next time you boot normally This time, having checked that no updates were needed, I downloaded the FULL version of SP3 and then installed it, and it installed. Not only that, it then would scan and told me that all kinds of other patches were available which I also downloaded and installed. (NOW we'll see if the system is any more stable) |
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