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Outlook 2003 - prompt for profile not working



 
 
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  #1  
Old September 9th, 2007, 10:34 AM posted to microsoft.public.outlook.installation
Linz
external usenet poster
 
Posts: 15
Default Outlook 2003 - prompt for profile not working

Hi,

Im running Outlook 2003 which has been working fine for the past 2 years
while set up like this. I have 3 profiles set up for 3 different mail
accounts. Outlook usually prompts me to choose a profile when i start up
outlook, for some reason this is no longer giving me the option and just
opening one of the three profiles. I have tried a few things now to fix it -
even if i set it to "always open this profile" its not that profile that
opens. Anyone know why this could suddenly stop asking me which profile to
use?

I've tried re-installing office and also doing a detect and repair - this
hasn't fixed the issue.

Thanks in advance

Lindsey
  #2  
Old September 9th, 2007, 11:41 AM posted to microsoft.public.outlook.installation
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Outlook 2003 - prompt for profile not working

Usually means Outlook never exited completely. Check and see.
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
Hi,

Im running Outlook 2003 which has been working fine for the past 2 years
while set up like this. I have 3 profiles set up for 3 different mail
accounts. Outlook usually prompts me to choose a profile when i start up
outlook, for some reason this is no longer giving me the option and just
opening one of the three profiles. I have tried a few things now to fix
it -
even if i set it to "always open this profile" its not that profile that
opens. Anyone know why this could suddenly stop asking me which profile
to
use?

I've tried re-installing office and also doing a detect and repair - this
hasn't fixed the issue.

Thanks in advance

Lindsey


  #3  
Old September 9th, 2007, 05:30 PM posted to microsoft.public.outlook.installation
Linz
external usenet poster
 
Posts: 15
Default Outlook 2003 - prompt for profile not working

how do i check this then as i have tried everything - clicked on File - Exit
to exit the application properly.

"Russ Valentine [MVP-Outlook]" wrote:

Usually means Outlook never exited completely. Check and see.
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
Hi,

Im running Outlook 2003 which has been working fine for the past 2 years
while set up like this. I have 3 profiles set up for 3 different mail
accounts. Outlook usually prompts me to choose a profile when i start up
outlook, for some reason this is no longer giving me the option and just
opening one of the three profiles. I have tried a few things now to fix
it -
even if i set it to "always open this profile" its not that profile that
opens. Anyone know why this could suddenly stop asking me which profile
to
use?

I've tried re-installing office and also doing a detect and repair - this
hasn't fixed the issue.

Thanks in advance

Lindsey


  #4  
Old September 9th, 2007, 05:34 PM posted to microsoft.public.outlook.installation
Linz
external usenet poster
 
Posts: 15
Default Outlook 2003 - prompt for profile not working

oh i think i also mentioned it doesn't matter if i restart or shutdown the PC
when it starts back up it still doesn't ask me anymore which profile to use
so im sure it nothing to do with outlook not closing properly.

"Russ Valentine [MVP-Outlook]" wrote:

Usually means Outlook never exited completely. Check and see.
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
Hi,

Im running Outlook 2003 which has been working fine for the past 2 years
while set up like this. I have 3 profiles set up for 3 different mail
accounts. Outlook usually prompts me to choose a profile when i start up
outlook, for some reason this is no longer giving me the option and just
opening one of the three profiles. I have tried a few things now to fix
it -
even if i set it to "always open this profile" its not that profile that
opens. Anyone know why this could suddenly stop asking me which profile
to
use?

I've tried re-installing office and also doing a detect and repair - this
hasn't fixed the issue.

Thanks in advance

Lindsey


  #5  
Old September 9th, 2007, 05:34 PM posted to microsoft.public.outlook.installation
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Outlook 2003 - prompt for profile not working

You look in Task Manager to see if Outlook is still running. There are many
reasons Outlook might fail to close.
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
how do i check this then as i have tried everything - clicked on File -
Exit
to exit the application properly.

"Russ Valentine [MVP-Outlook]" wrote:

Usually means Outlook never exited completely. Check and see.
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
Hi,

Im running Outlook 2003 which has been working fine for the past 2
years
while set up like this. I have 3 profiles set up for 3 different mail
accounts. Outlook usually prompts me to choose a profile when i start
up
outlook, for some reason this is no longer giving me the option and
just
opening one of the three profiles. I have tried a few things now to
fix
it -
even if i set it to "always open this profile" its not that profile
that
opens. Anyone know why this could suddenly stop asking me which
profile
to
use?

I've tried re-installing office and also doing a detect and repair -
this
hasn't fixed the issue.

Thanks in advance

Lindsey



  #6  
Old September 9th, 2007, 07:12 PM posted to microsoft.public.outlook.installation
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Outlook 2003 - prompt for profile not working

No. You did not mention that. Nice to know that, finally. Does Outlook
always open with the same profile? State the steps you used to get Outlook
to prompt. Does Outlook always open to the same profile? If so, what
transports re in that profile?
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
oh i think i also mentioned it doesn't matter if i restart or shutdown the
PC
when it starts back up it still doesn't ask me anymore which profile to
use
so im sure it nothing to do with outlook not closing properly.

"Russ Valentine [MVP-Outlook]" wrote:

Usually means Outlook never exited completely. Check and see.
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
Hi,

Im running Outlook 2003 which has been working fine for the past 2
years
while set up like this. I have 3 profiles set up for 3 different mail
accounts. Outlook usually prompts me to choose a profile when i start
up
outlook, for some reason this is no longer giving me the option and
just
opening one of the three profiles. I have tried a few things now to
fix
it -
even if i set it to "always open this profile" its not that profile
that
opens. Anyone know why this could suddenly stop asking me which
profile
to
use?

I've tried re-installing office and also doing a detect and repair -
this
hasn't fixed the issue.

Thanks in advance

Lindsey



  #7  
Old September 9th, 2007, 08:30 PM posted to microsoft.public.outlook.installation
Linz
external usenet poster
 
Posts: 15
Default Outlook 2003 - prompt for profile not working

Hi Russ,

Im not sure the tone in which you answer people's issues is quite
appriorpriate or if im taking what you say the wrong way as i dont really
think the "finally" part of your message was required.

Ok for the past 6 months when i opened outlook it prompted me which profile
to use which i would select and use ok for that email address, i then close
down outlook, start outlook up again and select a different profile. Nothing
has changed on the PC other than maybe some updates sent from Microsoft.

The "Prompt for profile to be used" is selected which i have checked by
going to Control Panel - Mail - Show Profiles.

But when i try to open Outlook it is no longer prompting me which profile to
use and opening im guessing the last one it used before it suddenly started
misbehaving.

Thank you to anyone that can help in advance.

Linz

"Russ Valentine [MVP-Outlook]" wrote:

No. You did not mention that. Nice to know that, finally. Does Outlook
always open with the same profile? State the steps you used to get Outlook
to prompt. Does Outlook always open to the same profile? If so, what
transports re in that profile?
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
oh i think i also mentioned it doesn't matter if i restart or shutdown the
PC
when it starts back up it still doesn't ask me anymore which profile to
use
so im sure it nothing to do with outlook not closing properly.

"Russ Valentine [MVP-Outlook]" wrote:

Usually means Outlook never exited completely. Check and see.
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
Hi,

Im running Outlook 2003 which has been working fine for the past 2
years
while set up like this. I have 3 profiles set up for 3 different mail
accounts. Outlook usually prompts me to choose a profile when i start
up
outlook, for some reason this is no longer giving me the option and
just
opening one of the three profiles. I have tried a few things now to
fix
it -
even if i set it to "always open this profile" its not that profile
that
opens. Anyone know why this could suddenly stop asking me which
profile
to
use?

I've tried re-installing office and also doing a detect and repair -
this
hasn't fixed the issue.

Thanks in advance

Lindsey


  #8  
Old September 9th, 2007, 08:38 PM posted to microsoft.public.outlook.installation
Linz
external usenet poster
 
Posts: 15
Default Outlook 2003 - prompt for profile not working

I have also removed the profiles and recreated them just incase and this
still hasn't solved the issue.

"Russ Valentine [MVP-Outlook]" wrote:

No. You did not mention that. Nice to know that, finally. Does Outlook
always open with the same profile? State the steps you used to get Outlook
to prompt. Does Outlook always open to the same profile? If so, what
transports re in that profile?
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
oh i think i also mentioned it doesn't matter if i restart or shutdown the
PC
when it starts back up it still doesn't ask me anymore which profile to
use
so im sure it nothing to do with outlook not closing properly.

"Russ Valentine [MVP-Outlook]" wrote:

Usually means Outlook never exited completely. Check and see.
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
Hi,

Im running Outlook 2003 which has been working fine for the past 2
years
while set up like this. I have 3 profiles set up for 3 different mail
accounts. Outlook usually prompts me to choose a profile when i start
up
outlook, for some reason this is no longer giving me the option and
just
opening one of the three profiles. I have tried a few things now to
fix
it -
even if i set it to "always open this profile" its not that profile
that
opens. Anyone know why this could suddenly stop asking me which
profile
to
use?

I've tried re-installing office and also doing a detect and repair -
this
hasn't fixed the issue.

Thanks in advance

Lindsey


  #9  
Old September 9th, 2007, 08:50 PM posted to microsoft.public.outlook.installation
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Outlook 2003 - prompt for profile not working

The only thing we've ever seen cause this consistently is that Outlook is
already running (perhaps in the background) when you launch it. That of
course will bypass the "Prompt for Profile" request. 99% of these are from
Outlook's failure to exit completely, which can be cause by any number of
add-ins and synch programs. That's why when you eventually mentioned that it
happens after a full reboot, you just eliminated 99% of the causes of the
behavior. That's information that would have been very helpful at the start
and that you claimed you had already given, but you hadn't. Trying to
troubleshoot problems when valuable information is missing is much more
difficult and time consuming.
You still need to look for more troubleshooting information. Nothing happens
for no reason or all by itself. Think of any configuration changes that were
made to your system or Outlook configuration. Look for any programs that run
at startup that might invoke Outlook, like email AV scanning or synch
software. Beyond that, I have no ideas other than to recreate the profile
that always launches to see if it is corrupt. Be sure to give it a unique
name if you do.
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
Hi Russ,

Im not sure the tone in which you answer people's issues is quite
appriorpriate or if im taking what you say the wrong way as i dont really
think the "finally" part of your message was required.

Ok for the past 6 months when i opened outlook it prompted me which
profile
to use which i would select and use ok for that email address, i then
close
down outlook, start outlook up again and select a different profile.
Nothing
has changed on the PC other than maybe some updates sent from Microsoft.

The "Prompt for profile to be used" is selected which i have checked by
going to Control Panel - Mail - Show Profiles.

But when i try to open Outlook it is no longer prompting me which profile
to
use and opening im guessing the last one it used before it suddenly
started
misbehaving.

Thank you to anyone that can help in advance.

Linz

"Russ Valentine [MVP-Outlook]" wrote:

No. You did not mention that. Nice to know that, finally. Does Outlook
always open with the same profile? State the steps you used to get
Outlook
to prompt. Does Outlook always open to the same profile? If so, what
transports re in that profile?
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
oh i think i also mentioned it doesn't matter if i restart or shutdown
the
PC
when it starts back up it still doesn't ask me anymore which profile to
use
so im sure it nothing to do with outlook not closing properly.

"Russ Valentine [MVP-Outlook]" wrote:

Usually means Outlook never exited completely. Check and see.
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
Hi,

Im running Outlook 2003 which has been working fine for the past 2
years
while set up like this. I have 3 profiles set up for 3 different
mail
accounts. Outlook usually prompts me to choose a profile when i
start
up
outlook, for some reason this is no longer giving me the option and
just
opening one of the three profiles. I have tried a few things now to
fix
it -
even if i set it to "always open this profile" its not that profile
that
opens. Anyone know why this could suddenly stop asking me which
profile
to
use?

I've tried re-installing office and also doing a detect and repair -
this
hasn't fixed the issue.

Thanks in advance

Lindsey



  #10  
Old September 9th, 2007, 08:52 PM posted to microsoft.public.outlook.installation
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Outlook 2003 - prompt for profile not working

If you did not give them each new, unique names, you did not recreate them.
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
I have also removed the profiles and recreated them just incase and this
still hasn't solved the issue.

"Russ Valentine [MVP-Outlook]" wrote:

No. You did not mention that. Nice to know that, finally. Does Outlook
always open with the same profile? State the steps you used to get
Outlook
to prompt. Does Outlook always open to the same profile? If so, what
transports re in that profile?
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
oh i think i also mentioned it doesn't matter if i restart or shutdown
the
PC
when it starts back up it still doesn't ask me anymore which profile to
use
so im sure it nothing to do with outlook not closing properly.

"Russ Valentine [MVP-Outlook]" wrote:

Usually means Outlook never exited completely. Check and see.
--
Russ Valentine
[MVP-Outlook]
"Linz" wrote in message
...
Hi,

Im running Outlook 2003 which has been working fine for the past 2
years
while set up like this. I have 3 profiles set up for 3 different
mail
accounts. Outlook usually prompts me to choose a profile when i
start
up
outlook, for some reason this is no longer giving me the option and
just
opening one of the three profiles. I have tried a few things now to
fix
it -
even if i set it to "always open this profile" its not that profile
that
opens. Anyone know why this could suddenly stop asking me which
profile
to
use?

I've tried re-installing office and also doing a detect and repair -
this
hasn't fixed the issue.

Thanks in advance

Lindsey



 




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