Outlook 2003 does not recieve emails

Hi Brian,

I can access my mailbox using web mail service. It shows that there are 252
messages and 61 unread. I also made sure the last message in unread - I sent
one to myself. I followed your instructions and the response I got from the
server is that there are 0 messages awaiting download -- see screenshot at
http://www.markmarek.com/pom/telnet.jpg

Seems like I ended up in a deadlock. My webhosting company claim that their
servers work properly and no logs show otherwise. Also, the truth is that
everything was working fine prior to me getting new hard drive and
reinstalling the system. Dotcanada.com also claim that because I'm able to
access all my emails using web mail - that proves that their server is
working fine. I don't know what to do next. There is an option to pay $35 for
qualified Outlook professional to look into that, but this converted into
Canadian dollars will be enough to sign up with new webhost instead. I fear
that if I pay this amout to the Outlook techs and if they tell me it's all
webhost servers I might have to switch right away cause I'm getting tired of
it all not working already. It makes me wander though, everything was working
fine, then my hard drive gets damaged so I need to replace it and reinstall,
I would use the same settings I had before and it just wouldn't work. It's
very unlikely dotcanada.com would make some changes to make their server not
accessible just when I happen to replace my hard drive. Makes no sense. This
makes me believe that the problem can't be on their end. But then again, no
changes have been made to settings and I set up an account right after the
software was installed. And then aftre following your steps it does seem like
there is a problem with the server. I don't know anymore. Would switching
webhost company make any difference? Would paying Outlook pros solve it? Why
do I have to go through all these problems?

Mark


"Brian Tillman" wrote:

Mark Marek wrote:

My webhosting company provides me with web mail service which is what
i currently use. Using it I can read my emails and send emails. It's
just not very user friendly but at least I have something to use.
After I have clicked on test Account Settings in Outlook 2003 the
Microsoft Office Outlook Test Message shows in my inbox which I can
see using web mail service. The test message does get delivered, just
none of the messages make it to the Outlook. Also, all seems to be
fine with SMTP server, using Outlook 2003 I can send messages and
those are normally delivered. I have no problem sending emails, only
recieving. Nothing gets downloaded in my Outlook 2003. I however use
web mail service to send emails as it's easier for me to hit reply
there then to copy everything into the new message created by
Outlook. However, whethere sent by outlook or via web mail, it does
get delivered. Web mail is currently the only means for me to check
on my recieved emails, sice Outlook doesn't download anything in. I
don't know what is happening to me.

Let's see if the POP server will talk to you manually. Make sure there is a
message waiting in the mailbox on the POP server by sending yourself a
message and using hte web interface to make sure it is there awaiting
download.

Open a command prompt window and type

telnet yourpopserver 110

(If your POP server needs another port than 110, use that port instead.)
You should see a banner like this:

+OK POP3 server Version XYZ@yourisp at 22-SEP-2005 10:43:13.7000

Enter

user yourusername

You should see something like

+OK Password required for "yourusername"

Enter

pass yourpassword

You should see

+OK Username/password combination ok

Enter

stat

You should see

+OK 1 XXXXXX

where "XXXXXX" is a numeric value indicating the size of the message

Enter

list

You should see

+OK 1 message (XXXXXX octets)
1 XXXXXX

where "XXXXXX" is the size of the message.

Finally enter

quit

to disconnect.

If all of this shows up, then your network connection, the TCP/IP stack on
your PC, and the server are working correctly. If the server tells you
there are no messages, then the problem must be on the server.
--
Brian Tillman

Mark Marek wrote:

I can access my mailbox using web mail service. It shows that there
are 252 messages and 61 unread. I also made sure the last message in
unread - I sent one to myself. I followed your instructions and the
response I got from the server is that there are 0 messages awaiting
download -- see screenshot at http://www.markmarek.com/pom/telnet.jpg

So, it's definitely the server's fault, obviously something running on a
Unix system.

Seems like I ended up in a deadlock. My webhosting company claim that
their servers work properly and no logs show otherwise.

But you have proof that it's not, unless the POP server you specify (the one
that's looking in /home/michalik/mail/inbox) isn't really looking in the
same mailbox as the one you're seeing via web.

Also, the
truth is that everything was working fine prior to me getting new
hard drive and reinstalling the system. Dotcanada.com also claim that
because I'm able to access all my emails using web mail - that proves
that their server is working fine.

No it doesn't. Whether or not you can access a mailbox via web has no
bearing on whether or not the POP server is working.

I don't know what to do next.
There is an option to pay $35 for qualified Outlook professional to
look into that, but this converted into Canadian dollars will be
enough to sign up with new webhost instead.

Have the support staff perform the exact same steps you did. DO they get
the same results? If so, they now have proof their server isn't working.
--
Brian Tillman

HI Mark
I am having the same problem with my Rogers account (in Ontario).
Did you ever get this resolved?


"Brian Tillman" wrote:

Mark Marek wrote:

I can access my mailbox using web mail service. It shows that there
are 252 messages and 61 unread. I also made sure the last message in
unread - I sent one to myself. I followed your instructions and the
response I got from the server is that there are 0 messages awaiting
download -- see screenshot at http://www.markmarek.com/pom/telnet.jpg

So, it's definitely the server's fault, obviously something running on a
Unix system.

Seems like I ended up in a deadlock. My webhosting company claim that
their servers work properly and no logs show otherwise.

But you have proof that it's not, unless the POP server you specify (the one
that's looking in /home/michalik/mail/inbox) isn't really looking in the
same mailbox as the one you're seeing via web.

Also, the
truth is that everything was working fine prior to me getting new
hard drive and reinstalling the system. Dotcanada.com also claim that
because I'm able to access all my emails using web mail - that proves
that their server is working fine.

No it doesn't. Whether or not you can access a mailbox via web has no
bearing on whether or not the POP server is working.

I don't know what to do next.
There is an option to pay $35 for qualified Outlook professional to
look into that, but this converted into Canadian dollars will be
enough to sign up with new webhost instead.

Have the support staff perform the exact same steps you did. DO they get
the same results? If so, they now have proof their server isn't working.
--
Brian Tillman

Hi Karen,

After all the frustration I've been going through, I asked dotcanada.com to
try to contact the server manually the way Brian suggested (I did this on 4
computers, only 2 of which are on my network with the same result - 0
messages to download). The reply I got was that they were gonna perform an IP
migration on server which hosts my website and that they believe this will
solve the problem. The IP migration took 3 weeks. After it was over - a few
days ago - there was no change to me not being able to download emails -
still the same response from the server - 0 messages to download. I told
dotcanada.com about that and this was their response:

I was able to successfully send and receive a test email after I have made
an account on your hosting.

username:
password: *******

You can login via webmail and verify. As to why you're not receiving email
must be a network problem on your end.

I haven't tested that yet. I'm about to give it a try now and see what it
does. But it seems like there is no other way for me but to switch webhosting
company. It's been going on for too long.

Mark







"Karen" wrote:

HI Mark
I am having the same problem with my Rogers account (in Ontario).
Did you ever get this resolved?


"Brian Tillman" wrote:

Mark Marek wrote:

I can access my mailbox using web mail service. It shows that there
are 252 messages and 61 unread. I also made sure the last message in
unread - I sent one to myself. I followed your instructions and the
response I got from the server is that there are 0 messages awaiting
download -- see screenshot at http://www.markmarek.com/pom/telnet.jpg

So, it's definitely the server's fault, obviously something running on a
Unix system.

Seems like I ended up in a deadlock. My webhosting company claim that
their servers work properly and no logs show otherwise.

But you have proof that it's not, unless the POP server you specify (the one
that's looking in /home/michalik/mail/inbox) isn't really looking in the
same mailbox as the one you're seeing via web.

Also, the
truth is that everything was working fine prior to me getting new
hard drive and reinstalling the system. Dotcanada.com also claim that
because I'm able to access all my emails using web mail - that proves
that their server is working fine.

No it doesn't. Whether or not you can access a mailbox via web has no
bearing on whether or not the POP server is working.

I don't know what to do next.
There is an option to pay $35 for qualified Outlook professional to
look into that, but this converted into Canadian dollars will be
enough to sign up with new webhost instead.

Have the support staff perform the exact same steps you did. DO they get
the same results? If so, they now have proof their server isn't working.
--
Brian Tillman