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Visio 2003 Pro, can't seem to open files above ± 400KB
Previously using Visio 2000 Pro, w/some, but not all patches. Program would
fail when attempting to cut fairly complex building diagrams out of one drawing in prep for pasting into another open or un-open diagram. The problem seemed to be related to file size & complexity of the initial drawing. I am running WinXP Pro, 2GB memory, 128GB free disk space, 3.2 GHz PC, with all OS & MS application patches installed. “Upgraded” to Visio 2003 Pro and applied all patches hoping to solve this problem. Now I can’t even open files above ± 400KB. Program fails to load file & sends an error report to MS. Example, program will load a file of 383KB, but croaks on the next largest file at 485KB. I have two larger files at 779KB and 806KB of the campus and surrounding land to work on as well. Will re-install old version just so I can save the various buildings in our school campus to separate files, & then hopefully cut/paste these pieces back into an overall diagram. Any ideas on why the new version fails to work? |
#2
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Visio 2003 Pro, can't seem to open files above 400KB
I have not heard of any problems related to file size. That may just be a
coincidence. Can you describe what drawing types are involved? You might try going to Tools Options Security and unchecking "Enable automation events". Then see if you can open the files successfully. If so, one of Visio's add-ons may be having trouble with the file. Make sure to recheck the box after trying this, or you'll find many features in Visio may not work properly. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "tnuckels" wrote in message news Previously using Visio 2000 Pro, w/some, but not all patches. Program would fail when attempting to cut fairly complex building diagrams out of one drawing in prep for pasting into another open or un-open diagram. The problem seemed to be related to file size & complexity of the initial drawing. I am running WinXP Pro, 2GB memory, 128GB free disk space, 3.2 GHz PC, with all OS & MS application patches installed. "Upgraded" to Visio 2003 Pro and applied all patches hoping to solve this problem. Now I can't even open files above 400KB. Program fails to load file & sends an error report to MS. Example, program will load a file of 383KB, but croaks on the next largest file at 485KB. I have two larger files at 779KB and 806KB of the campus and surrounding land to work on as well. Will re-install old version just so I can save the various buildings in our school campus to separate files, & then hopefully cut/paste these pieces back into an overall diagram. Any ideas on why the new version fails to work? |
#3
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Visio 2003 Pro, can't seem to open files above ± 400KB
Hello Mark,
There are 18 files associated with the school building layout project that I am working on. Simple, single layer/page drawings, though they contain a fair level of detail, just usings objects from the Home Plan group of objects (walls, doors, commodes, etc.). All the files over ± 400KB, or ½ of them, fail to load and blow Visio 2003 Pro out of the water. I did the Security, Uncheck “Automation Events”, but the files continue to fail to load. I did a search of my HD to see if I had any other “unrelated” Visio files above 400KB and found a few (655KB & 734KB) that do load, so it would appear that size alone is not the problem. Were there any problems with the number of groupings in previous versions or problems associated with cut/paste? I did a lot of groupings as I moved the various sections of measured building spaces around to fit together with each other. File-wise, I have 3 groups of 6 files each. There are 3 smaller sub-sections of the campus that are scaled the same, then I have one master campus view, one master with roads, and one map/directions view. I am having problems with the largest of the subsection files, as well as the two master campus files. My original problems began while working on the entire campus files. As new building were added, I updated the smaller sub-section of the campus files, then cut and pasted the new additions into the larger overall campus files. One day the elements of a newly added building did not scale properly when cut and pasted into the overall campus view. After fixing those un-scaled elements, I found I was unable to cut and paste grouped buildings from this master view into other master views, as the program would blow up. Now, since I have updated to Visio 2003 Pro, I can no longer open these larger master files, as well as the largest of the sub-section file that contains the Admin building. I think I'm taking two steps back here, though the new version Looks Great. I could email you one of the problem files to see if it fails on your PC, if that is a possibility. Thank you for your time and assistance, TNuckels "Mark Nelson [MS]" wrote: I have not heard of any problems related to file size. That may just be a coincidence. Can you describe what drawing types are involved? You might try going to Tools Options Security and unchecking "Enable automation events". Then see if you can open the files successfully. If so, one of Visio's add-ons may be having trouble with the file. Make sure to recheck the box after trying this, or you'll find many features in Visio may not work properly. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "tnuckels" wrote in message news Previously using Visio 2000 Pro, w/some, but not all patches. Program would fail when attempting to cut fairly complex building diagrams out of one drawing in prep for pasting into another open or un-open diagram. The problem seemed to be related to file size & complexity of the initial drawing. I am running WinXP Pro, 2GB memory, 128GB free disk space, 3.2 GHz PC, with all OS & MS application patches installed. "Upgraded" to Visio 2003 Pro and applied all patches hoping to solve this problem. Now I can't even open files above ± 400KB. Program fails to load file & sends an error report to MS. Example, program will load a file of 383KB, but croaks on the next largest file at 485KB. I have two larger files at 779KB and 806KB of the campus and surrounding land to work on as well. Will re-install old version just so I can save the various buildings in our school campus to separate files, & then hopefully cut/paste these pieces back into an overall diagram. Any ideas on why the new version fails to work? |
#4
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Visio 2003 Pro, can't seem to open files above ± 400KB
Hi again Mark,
Two observations: I reloaded Visio 2000 Pro and it can open all the suspect files ... so I guess I'll try and simplify (less groups, less detail, etc.) the biger files and see of that helps. I found versions of the big files from late in 2004, before the new buildings were added and my troubles began. Visio 2003 Pro can't open these files either. Just thought I'd make you life more comlplicated. TNuckels "Mark Nelson [MS]" wrote: I have not heard of any problems related to file size. That may just be a coincidence. Can you describe what drawing types are involved? You might try going to Tools Options Security and unchecking "Enable automation events". Then see if you can open the files successfully. If so, one of Visio's add-ons may be having trouble with the file. Make sure to recheck the box after trying this, or you'll find many features in Visio may not work properly. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "tnuckels" wrote in message news Previously using Visio 2000 Pro, w/some, but not all patches. Program would fail when attempting to cut fairly complex building diagrams out of one drawing in prep for pasting into another open or un-open diagram. The problem seemed to be related to file size & complexity of the initial drawing. I am running WinXP Pro, 2GB memory, 128GB free disk space, 3.2 GHz PC, with all OS & MS application patches installed. "Upgraded" to Visio 2003 Pro and applied all patches hoping to solve this problem. Now I can't even open files above ± 400KB. Program fails to load file & sends an error report to MS. Example, program will load a file of 383KB, but croaks on the next largest file at 485KB. I have two larger files at 779KB and 806KB of the campus and surrounding land to work on as well. Will re-install old version just so I can save the various buildings in our school campus to separate files, & then hopefully cut/paste these pieces back into an overall diagram. Any ideas on why the new version fails to work? |
#5
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Visio 2003 Pro, can't seem to open files above ± 400KB
I use both 200 and 2003 and regularly use files 1 to 2 MB in each and have no
problems regardless of file size. I'd guess its something else. Or try a test with a problem file by deleting suspects one at a time until something shows up. Also look for something way outside the normal paper size and delete it. Doug "tnuckels" wrote: Hi again Mark, Two observations: I reloaded Visio 2000 Pro and it can open all the suspect files ... so I guess I'll try and simplify (less groups, less detail, etc.) the biger files and see of that helps. I found versions of the big files from late in 2004, before the new buildings were added and my troubles began. Visio 2003 Pro can't open these files either. Just thought I'd make you life more comlplicated. TNuckels |
#6
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Visio 2003 Pro, can't seem to open files above 400KB
Doug has the right approach (though painful).
My guess is that you are encountering a problem with a specific shape or set of shapes that is preventing the whole document from opening. Of course you have no idea which one. I have seen this type of problem with Visio 2003 and older files before. If you send me your files (zipped please) I can try to help track down the issue. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "Doug.S" wrote in message ... I use both 200 and 2003 and regularly use files 1 to 2 MB in each and have no problems regardless of file size. I'd guess its something else. Or try a test with a problem file by deleting suspects one at a time until something shows up. Also look for something way outside the normal paper size and delete it. Doug "tnuckels" wrote: Hi again Mark, Two observations: I reloaded Visio 2000 Pro and it can open all the suspect files ... so I guess I'll try and simplify (less groups, less detail, etc.) the biger files and see of that helps. I found versions of the big files from late in 2004, before the new buildings were added and my troubles began. Visio 2003 Pro can't open these files either. Just thought I'd make you life more comlplicated. TNuckels |
#7
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Visio 2003 Pro, can't open V2000Pro files
Doug, thanks for the info and tips. I’ll give them a whirl.
In the meantime I will zip up the 3 files I am having problems with and send them along to Mark to see if the problem persists at his location and if he can shed some additional light on what might be causing it. Mark, email w/attached TNuckels.zip will be coming your way shortly. "Mark Nelson [MS]" wrote: Doug has the right approach (though painful). My guess is that you are encountering a problem with a specific shape or set of shapes that is preventing the whole document from opening. Of course you have no idea which one. I have seen this type of problem with Visio 2003 and older files before. If you send me your files (zipped please) I can try to help track down the issue. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "Doug.S" wrote in message ... I use both 200 and 2003 and regularly use files 1 to 2 MB in each and have no problems regardless of file size. I'd guess its something else. Or try a test with a problem file by deleting suspects one at a time until something shows up. Also look for something way outside the normal paper size and delete it. Doug "tnuckels" wrote: Hi again Mark, Two observations: I reloaded Visio 2000 Pro and it can open all the suspect files ... so I guess I'll try and simplify (less groups, less detail, etc.) the biger files and see of that helps. I found versions of the big files from late in 2004, before the new buildings were added and my troubles began. Visio 2003 Pro can't open these files either. Just thought I'd make you life more comlplicated. TNuckels |
#8
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Visio 2003 Pro, can't seem to open files above ± 400KB
Attempted to send email w/zip attached but it bounced back w/following message:
..net 007: This e-mail message was undeliverable due to the following reason: ..net 013: The destination mail server was not found. Note: This error message indicates there could be a problem in the transmission path to the destination mail system. Solution: Check the e-mail address for correct spelling and resend. Host online.microsoft.com not found. The following recipients did not receive this message: "Mark Nelson [MS]" wrote: Doug has the right approach (though painful). My guess is that you are encountering a problem with a specific shape or set of shapes that is preventing the whole document from opening. Of course you have no idea which one. I have seen this type of problem with Visio 2003 and older files before. If you send me your files (zipped please) I can try to help track down the issue. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "Doug.S" wrote in message ... I use both 200 and 2003 and regularly use files 1 to 2 MB in each and have no problems regardless of file size. I'd guess its something else. Or try a test with a problem file by deleting suspects one at a time until something shows up. Also look for something way outside the normal paper size and delete it. Doug "tnuckels" wrote: Hi again Mark, Two observations: I reloaded Visio 2000 Pro and it can open all the suspect files ... so I guess I'll try and simplify (less groups, less detail, etc.) the biger files and see of that helps. I found versions of the big files from late in 2004, before the new buildings were added and my troubles began. Visio 2003 Pro can't open these files either. Just thought I'd make you life more comlplicated. TNuckels |
#9
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Visio 2003 Pro, can't seem to open files above 400KB
Sorry I forgot to post my standard instructions. Remove 'online' from the
address. That is simply for spam protection. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "TNuckels" wrote in message ... Attempted to send email w/zip attached but it bounced back w/following message: .net 007: This e-mail message was undeliverable due to the following reason: .net 013: The destination mail server was not found. Note: This error message indicates there could be a problem in the transmission path to the destination mail system. Solution: Check the e-mail address for correct spelling and resend. Host online.microsoft.com not found. The following recipients did not receive this message: "Mark Nelson [MS]" wrote: Doug has the right approach (though painful). My guess is that you are encountering a problem with a specific shape or set of shapes that is preventing the whole document from opening. Of course you have no idea which one. I have seen this type of problem with Visio 2003 and older files before. If you send me your files (zipped please) I can try to help track down the issue. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "Doug.S" wrote in message ... I use both 200 and 2003 and regularly use files 1 to 2 MB in each and have no problems regardless of file size. I'd guess its something else. Or try a test with a problem file by deleting suspects one at a time until something shows up. Also look for something way outside the normal paper size and delete it. Doug "tnuckels" wrote: Hi again Mark, Two observations: I reloaded Visio 2000 Pro and it can open all the suspect files ... so I guess I'll try and simplify (less groups, less detail, etc.) the biger files and see of that helps. I found versions of the big files from late in 2004, before the new buildings were added and my troubles began. Visio 2003 Pro can't open these files either. Just thought I'd make you life more comlplicated. TNuckels |
#10
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Visio 2003 Pro, can't seem to open files above ± 400KB
Hi Todd,
That’s good news. You are correct about the Windows Install issue. When multiple versions of Visio are run on the same computer, Visio must re-configure itself as the primary version. By all means, post your results and any other helpful information. Mark ________________________________________ Hi Mark, I just wanted to let you know that all of my errant files are now behaving quite nicely, now that the corrupt stair master has been removed by doing a: Window Show Document Stencil Highlight the stair master Right-click Select Delete Then Save the document Previously corrupt documents can then be opened successfully in Visio 2003 Pro. Odd thing is, once its been Open(ed) With ~ Visio 2000 Pro, then saved, then re-opened with Visio 2003 Pro, the PC goes through invoking Windows Install, Gathering Information … routine, though it never go so far as to ask for a disk. Subsequently opened files don’t cause this behavior. I guess its re-establishing Visio 2003 Pro as the default Visio version on the PC. Unless you have any objection I’ll post our private thread, MINUS email addresses and any other private information, back to the discussion board. Maybe someone else might find the process we went through useful. Todd ________________________________________ That’s IT! Multiple BUGS, Multiple VERSIONS, Multiple SERVICE PATCHES … so what’s to remember? Dude, take a vacation! I’ll try and delete the master from the Window, Show Document Stencil … and hopefully leave you alone. Todd ________________________________________ Perhaps I’m not remembering correctly. The location of this menu item has changed from version to version. Please also look under the Window menu. ________________________________________ Hi Mark, Maybe I’m just missing it, but there is NO Show Document Stencil in Visio 2000 Pro. I even applied the SP2, just to make sure there nothing had been added over the as sold version I’m running. Please see the attached screen shot. Perhaps there is another avenue to getting to the Document Stencil in V2KPro. I looked at the File, Properties, but none of them seemed to be applicable to the problem, except Contents, Masters, Stair Section, but this does not appear to be editable. Todd ________________________________________ Hi Todd, You need to make the change in the Document Stencil. This is the place where the master shapes used in the drawing are kept. Go to File Stencil Show Document Stencil in Visio 2000. Then right-click on the Stair section master and delete it. The steps you describe below remove the master shape from your stencils, which would prevent someone from dragging the Stair section back into a document and re-introducing the problem. That is probably a wise change to make anyway. Our development team has researched this issue now and determined that this master shape is corrupted. It is corrupted even in Visio 2000, but that does not cause adverse effects. Once you try to load it in Visio 2003, then the shape causes problems. There is another workaround beyond the steps you are taking to purge the shape from your documents. If you can get hold of a copy of Visio 2002, you can get Visio to fix the corruption. Visio 2002 is able to read Visio 2000 documents without error because the two versions share the same file format. Visio 2002 is also able to save a document in XML format. If you save out as XML and reopen the document, Visio cleans any errors out of the file. You can then resave the document in binary format or leave it in XML. Visio 2003 can open documents in either form. I’m not sure what solution works best for you. Those are the options I’m aware of. Thanks, Mark Nelson ________________________________________ Hi Mark, The files you sent me are working fine now, so I want to thank you very much. I follow the discussion in your previous email. Unfortunately, when I attempt to do this in Visio 2000 Pro the Show Document Stencil option is not there. I am attempting to fix some other files associated with this same project, basically the same diagrams with a few changes for presentation to a different audience, that were not in the batch I sent you. Here are the steps I am taking. Please tell me where/if I’m going wrong: 1. I opened the files in Visio 200 Pro 2. Rt.-Click on the Home Diagram, Wall – Stencil header bar 3. select * Edit 4. Rt.-Click the master stair section 5. select Delete 6. save the stencil 7. close all open stencils 8. then save the diagram Unfortunately, Visio 2003 Pro still craps out when trying to open the newly saved diagram. I can re-create the different versions of these files using the master diagrams that I sent you and you cleaned up for me. However, I want to be able to perform this procedure myself, clean the existing files, and stop bothering you. Thanks, Todd Nuckels ________________________________________ Hi Todd, I’m happy to explain in more detail. But first, understand that I have not discovered why this shape is problematic. My experience with file open problems is that there is often one entity blocking the whole process. Therefore, the workaround is to eliminate entities from the drawing until things work. Now that the shape has been isolated, I have logged a bug and asked our development team to investigate the true problem. Visio documents are basically composed of Masters, Pages and Shapes. A Master shape is what you drag from a stencil (I believe you called it template) onto a drawing Page. When you do this, Visio creates a Shape. The shape is an instance of that master. The master defines all of the properties and behaviors of the shape. This is done for efficiency so that we don’t track redundant information in your drawing. The shape instance has just the information that makes it unique, such as its coordinates on the page and its text. The term ‘shape’ is often used to describe both Masters and Shape instances, so this can get a little confusing. You can see all the Masters used in your document by going to File Stencil Show Document Stencil (or File Shapes Show Document Stencil in Visio 2003 terminology). Masters do not go away when you delete all the shape instances on the page, so you may have some unused items here. If you select an item and press Delete, Visio will delete the item if it has no instances or give you a warning if it does. If you choose to delete a master with instances, the shape instances get orphaned. This is what I did to remove Stair section master. The result is a loss in efficiency because the shape instances have to store all their properties in each copy, but there is no change to visual fidelity. Yes, you are using the Stair section shapes in your documents, but for some reason only the master is problematic. In the fixed documents you now have a bunch of orphaned Stair section shape instances. Since we have not investigated the problem with the Stair section, I don’t know whether the original shape is corrupt or whether Visio 2003 has a subtle file conversion problem that happens to be triggered in this case. If you can avoid using the shape, I would consider that. Other shapes related to stairs do not seem to be affected – just the Stair section shape. Mark ________________________________________ Hi Mark, Thank you for your efforts at solving my problem. There were several stair sections used throughout the drawings, including on the drawings that are currently not giving me any problems. While I appreciate that I may now simply be able to continue on with my project, I am unsatisfied with just letting you fix my problems and have several questions: 1. Can you explain what a “master shape” is, and if there is a difference between a master and a shape that was dragged from a template and dropped onto a page for use? 2. How did you get to the stair master shape to get rid of it? 3. In saying that “this master causes many problems”, are you saying there was an inherent flaw with this shape as delivered, and I should avoid its use in the future, say by building my own stairs out of landings instead? 4. Speaking of landings, I use this shape a LOT, mostly as a solid square/rectangular to cover up things. Is this “stair” component a problem, or just the three step stair shape? 5. Finally, when you say the master shape was in the drawing, but not a shape on the page, I’m not sure I follow this logic. If you are familiar with Dbase/RBase compilers, perhaps what you are saying is equivalent to common code functions being grabbed up at compile time and dumped into the final *.EXE file, even if you did not explicitly use them in the code you wrote, which often caused large files and unexpected problems? Sorry for being such an unsophisticated Visio user. I know it can do a lot more than make pretty drawings, but that’s all I’ve needed it for to this point. Todd ________________________________________ Hi Todd, Thanks for the documents. When I try to open these files in Visio 2003 SP1 or Visio 2003 SP2, Visio crashes. When I try to open them in Visio 2007 Beta, I get an error message (1283) and cannot proceed. Something is definitely wrong. I have isolated the problem down to a specific master shape in these documents – the Stair section. The presence of this master causes many problems. Even though I can open the documents in Visio 2002, Visio crashes when I try to edit this particular shape. I’ve edited the files you sent in Visio 2002 to remove the offending master shape. This does not affect the appearance of the drawings because this is a master shape not a shape on the page. There are two caveats to note here. First, while Visio 2000 and Visio 2002 share the same file format, the Building Plan add-on that manages walls, doors and windows is not backward compatible. That means you can open these files in Visio 2000 but special wall behaviors may not function. I did this so that things work better if you open the documents in Visio 2003. Second, I removed the document thumbnails from the files. There is a problem in Visio 2002 where thumbnails severely bloat documents. After opening in Visio 2003, you can turn thumbnails back on using File Properties. These files should now be usable in Visio 2003. Please try it and let me know. Thanks, Mark Nelson Visio ________________________________________ Mark, See attached file TNuckels.zip. Thanks, Todd "Mark Nelson [MS]" wrote: Sorry I forgot to post my standard instructions. Remove 'online' from the address. That is simply for spam protection. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "TNuckels" wrote in message ... Attempted to send email w/zip attached but it bounced back w/following message: .net 007: This e-mail message was undeliverable due to the following reason: .net 013: The destination mail server was not found. Note: This error message indicates there could be a problem in the transmission path to the destination mail system. Solution: Check the e-mail address for correct spelling and resend. Host online.microsoft.com not found. The following recipients did not receive this message: "Mark Nelson [MS]" wrote: Doug has the right approach (though painful). My guess is that you are encountering a problem with a specific shape or set of shapes that is preventing the whole document from opening. Of course you have no idea which one. I have seen this type of problem with Visio 2003 and older files before. If you send me your files (zipped please) I can try to help track down the issue. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "Doug.S" wrote in message ... I use both 200 and 2003 and regularly use files 1 to 2 MB in each and have no problems regardless of file size. I'd guess its something else. Or try a test with a problem file by deleting suspects one at a time until something shows up. Also look for something way outside the normal paper size and delete it. Doug "tnuckels" wrote: Hi again Mark, Two observations: I reloaded Visio 2000 Pro and it can open all the suspect files ... so I guess I'll try and simplify (less groups, less detail, etc.) the biger files and see of that helps. I found versions of the big files from late in 2004, before the new buildings were added and my troubles began. Visio 2003 Pro can't open these files either. Just thought I'd make you life more comlplicated. TNuckels |
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