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MSACCESS 2003 Fails After SP2 Update



 
 
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  #1  
Old September 29th, 2005, 12:49 AM
Michael
external usenet poster
 
Posts: n/a
Default MSACCESS 2003 Fails After SP2 Update

After updating to Office 2003/SP2 from Office 2003/SP1, systems on my network
no longer run MSACCESS. All other Office applications seem to work correctly
and are running at SP2 level. The installation was made through Active
Directory in a Windows 2003 Server domain. I patched the administrative
share using msiexec /p patch /a msifile SHORTFILENAMES=1.

When you start MSACCESS, Windows Installer starts to do its work then stops
and Access never starts. You can try to run MSACCESS multiple times and each
time Windows Installer shows its progress dialog but Access never runs. You
can see the MSACCESS process run in Task Manager for a short time then it
dies. I have attached the Visual Studio .Net debugger to the MSACCESS
process and it does report a CExceptionHandler exception immediately before
termination. I don't know if the application is crashing or if this
exception is being handled in Access.

I removed Office from my Active Directory system and then reinstalled Office
from the original media to determine if I could get Access running again with
no service packs and with only service pack 1. For both cases, Access runs
on my client systems. Only with SP2 does it fail.

Does anyone have any ideas on this?

Thanks
  #2  
Old September 29th, 2005, 03:39 AM
Bob Haussmann
external usenet poster
 
Posts: n/a
Default

For what it's worth, we are encountering the exact same issue. It appears
to be
a bug. In addition to the troubleshooting you outlined below, we tried:

1) uninstall/reinstall Access 2003 component
2) uninstall Office 2003 completely, reinstall

In both cases, the installer complains about not PRO11.MSI not found or
being
an incorrect version.

Interestingly, if we do a custom install and change the Access component
from
"Run from network" to "run from my computer", the PRO11.MSI message does
not appear, and Access appears to run correctly (at the SP2 level). Of
course,
then we no longer have the network installation we are looking for.


Bob Haussmann
Tabor Children's Services, Inc.

"Michael" wrote in message
...
After updating to Office 2003/SP2 from Office 2003/SP1, systems on my

network
no longer run MSACCESS. All other Office applications seem to work

correctly
and are running at SP2 level. The installation was made through Active
Directory in a Windows 2003 Server domain. I patched the administrative
share using msiexec /p patch /a msifile SHORTFILENAMES=1.

When you start MSACCESS, Windows Installer starts to do its work then

stops
and Access never starts. You can try to run MSACCESS multiple times and

each
time Windows Installer shows its progress dialog but Access never runs.

You
can see the MSACCESS process run in Task Manager for a short time then it
dies. I have attached the Visual Studio .Net debugger to the MSACCESS
process and it does report a CExceptionHandler exception immediately

before
termination. I don't know if the application is crashing or if this
exception is being handled in Access.

I removed Office from my Active Directory system and then reinstalled

Office
from the original media to determine if I could get Access running again

with
no service packs and with only service pack 1. For both cases, Access

runs
on my client systems. Only with SP2 does it fail.

Does anyone have any ideas on this?

Thanks



  #3  
Old September 29th, 2005, 02:17 PM
Michael
external usenet poster
 
Posts: n/a
Default

If I take the same patched administrative image and install using the
pro11.msi on a system that is not being administered by my Active Directory
domain group policy installation, Access works as well. It only fails on my
systems administered using the AD GPO.

Michael

"Bob Haussmann" wrote:

For what it's worth, we are encountering the exact same issue. It appears
to be
a bug. In addition to the troubleshooting you outlined below, we tried:

1) uninstall/reinstall Access 2003 component
2) uninstall Office 2003 completely, reinstall

In both cases, the installer complains about not PRO11.MSI not found or
being
an incorrect version.

Interestingly, if we do a custom install and change the Access component
from
"Run from network" to "run from my computer", the PRO11.MSI message does
not appear, and Access appears to run correctly (at the SP2 level). Of
course,
then we no longer have the network installation we are looking for.


Bob Haussmann
Tabor Children's Services, Inc.

"Michael" wrote in message
...
After updating to Office 2003/SP2 from Office 2003/SP1, systems on my

network
no longer run MSACCESS. All other Office applications seem to work

correctly
and are running at SP2 level. The installation was made through Active
Directory in a Windows 2003 Server domain. I patched the administrative
share using msiexec /p patch /a msifile SHORTFILENAMES=1.

When you start MSACCESS, Windows Installer starts to do its work then

stops
and Access never starts. You can try to run MSACCESS multiple times and

each
time Windows Installer shows its progress dialog but Access never runs.

You
can see the MSACCESS process run in Task Manager for a short time then it
dies. I have attached the Visual Studio .Net debugger to the MSACCESS
process and it does report a CExceptionHandler exception immediately

before
termination. I don't know if the application is crashing or if this
exception is being handled in Access.

I removed Office from my Active Directory system and then reinstalled

Office
from the original media to determine if I could get Access running again

with
no service packs and with only service pack 1. For both cases, Access

runs
on my client systems. Only with SP2 does it fail.

Does anyone have any ideas on this?

Thanks




  #4  
Old September 29th, 2005, 10:37 PM
Michael
external usenet poster
 
Posts: n/a
Default

I called Microsoft today and they're going to look into this. I'm going to
try to repo on a new Windows 2003 Server Active Directory Domain.

Michael

"Bob Haussmann" wrote:

For what it's worth, we are encountering the exact same issue. It appears
to be
a bug. In addition to the troubleshooting you outlined below, we tried:

1) uninstall/reinstall Access 2003 component
2) uninstall Office 2003 completely, reinstall

In both cases, the installer complains about not PRO11.MSI not found or
being
an incorrect version.

Interestingly, if we do a custom install and change the Access component
from
"Run from network" to "run from my computer", the PRO11.MSI message does
not appear, and Access appears to run correctly (at the SP2 level). Of
course,
then we no longer have the network installation we are looking for.


Bob Haussmann
Tabor Children's Services, Inc.

"Michael" wrote in message
...
After updating to Office 2003/SP2 from Office 2003/SP1, systems on my

network
no longer run MSACCESS. All other Office applications seem to work

correctly
and are running at SP2 level. The installation was made through Active
Directory in a Windows 2003 Server domain. I patched the administrative
share using msiexec /p patch /a msifile SHORTFILENAMES=1.

When you start MSACCESS, Windows Installer starts to do its work then

stops
and Access never starts. You can try to run MSACCESS multiple times and

each
time Windows Installer shows its progress dialog but Access never runs.

You
can see the MSACCESS process run in Task Manager for a short time then it
dies. I have attached the Visual Studio .Net debugger to the MSACCESS
process and it does report a CExceptionHandler exception immediately

before
termination. I don't know if the application is crashing or if this
exception is being handled in Access.

I removed Office from my Active Directory system and then reinstalled

Office
from the original media to determine if I could get Access running again

with
no service packs and with only service pack 1. For both cases, Access

runs
on my client systems. Only with SP2 does it fail.

Does anyone have any ideas on this?

Thanks




  #5  
Old October 11th, 2005, 09:59 PM
external usenet poster
 
Posts: n/a
Default

I have a similar problem. Whenever I start access 2003 it runs the
installer for a minute, completes, then open the program. If I click
on a database shortcut, it does the same thing, but first says it can't
find the file the shortcut refers to, then it opens it anyway after the
installer finishes. This is driving me crazy and I would love some
help. We are running Server 2003 w/ terminal services and all other
office 2003 programs work fine on sp2. Thanks for any help!

  #6  
Old October 12th, 2005, 07:33 AM
TC
external usenet poster
 
Posts: n/a
Default

Sounds a bit like this one:

(absurdly long URL follows)

http://groups.google.com/group/micro...76719351c71 a

TC

  #7  
Old October 12th, 2005, 02:11 PM
Michael
external usenet poster
 
Posts: n/a
Default

I was able to reproduce this problem in an isolated domain without any
difficulty. Microsoft also has been able to duplicate this problem.
Unfortunately, I've not been able to convince them so far that this problem
is extremely serious and warrants an immediate fix---from my perspective they
have disabled 100% of the MS 2003 Access copies in use with service pack 2 if
deployed through an Active Directory GPO. If I were in their position, I'd
be working overtime to solve this problem.

Michael

" wrote:

I have a similar problem. Whenever I start access 2003 it runs the
installer for a minute, completes, then open the program. If I click
on a database shortcut, it does the same thing, but first says it can't
find the file the shortcut refers to, then it opens it anyway after the
installer finishes. This is driving me crazy and I would love some
help. We are running Server 2003 w/ terminal services and all other
office 2003 programs work fine on sp2. Thanks for any help!


  #8  
Old October 19th, 2005, 06:27 PM
external usenet poster
 
Posts: n/a
Default MSACCESS 2003 Fails After SP2 Update


TC wrote:
Sounds a bit like this one:

(absurdly long URL follows)

http://groups.google.com/group/micro...76719351c71 a

TC


I have the same issue. very wierd..

  #9  
Old October 19th, 2005, 08:29 PM
Michael
external usenet poster
 
Posts: n/a
Default MSACCESS 2003 Fails After SP2 Update

I don't think anyone who installs through GPO is NOT going to have it...

Michael

" wrote:


TC wrote:
Sounds a bit like this one:

(absurdly long URL follows)

http://groups.google.com/group/micro...76719351c71 a

TC


I have the same issue. very wierd..


  #10  
Old October 21st, 2005, 08:44 PM
Jon Abbott
external usenet poster
 
Posts: n/a
Default MSACCESS 2003 Fails After SP2 Update

wrote:
I was able to reproduce this problem in an isolated domain without any
difficulty. Microsoft also has been able to duplicate this problem.
Unfortunately, I've not been able to convince them so far that this problem
is extremely serious and warrants an immediate fix---from my perspective they
have disabled 100% of the MS 2003 Access copies in use with service pack 2 if
deployed through an Active Directory GPO. If I were in their position, I'd
be working overtime to solve this problem.

Michael


I Agree, it's a major fault and it doesn't look like MS did any QA on
deployment of SP2 through Admin installs.

I'm going to raise a bug report on Monday and get it escalated. In the
meantime, I'll see if I can figure out what's wrong with the package, to speed
the process up.

The problem with MS is that they only tend to fix issues when enough people
complain, so if anyone else is having the same problem, log a fault with MS.

Jon

 




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